20 Greystar Interview Questions and Answers

When you go to a job interview, you can expect to be asked a variety of questions about your qualifications, experience, and goals. But what if you’re interviewing for a position with a specific company? In addition to the usual questions, you may be asked company-specific interview questions that are designed to help the interviewer learn more about you and whether you’re a good fit for the organization.

If you’re interviewing for a position with Greystar, a leading provider of services in the multifamily real estate business, you may be asked questions about your experience in the industry, your knowledge of Greystar’s products and services, and your goals for the future. To help you prepare for your interview, we’ve compiled a list of sample Greystar interview questions and answers.

Greystar Interview Process

The interview process at Greystar is generally pretty quick and easy. Most applicants report having a positive experience, with friendly and professional interviewers. The length of the process varies depending on the position you’re applying for, but most people report being contacted within a week or two of applying. For some positions, like internships, the process may be even shorter. Overall, the interview process seems to be fairly straightforward and efficient.

1. How would you describe your customer service style?

Customer service is an important part of working in the multifamily real estate industry. Employers ask this question to make sure you have a customer-focused attitude and are willing to help others. Use your answer to explain how you would approach providing excellent customer service to residents, property managers and other stakeholders.

Example: “I believe that every interaction with customers should be positive. I am always looking for ways to improve my interactions with people. For example, if someone has a complaint or concern, I will do everything I can to resolve it as quickly as possible. If they are happy with the resolution, I will thank them for their business. If they aren’t satisfied, I will work with them until they are.”

2. Tell me about a time when you had to deal with an unhappy client, how did you handle the situation?

An interviewer may ask this question to learn more about your customer service skills. They want to know how you would react in a challenging situation and if you have the ability to diffuse it. In your answer, try to highlight your problem-solving abilities and communication skills.

Example: “I once had a client who was unhappy with their apartment because of its location. The apartment was on the first floor and they wanted an apartment on the second floor. I explained that Greystar could not guarantee any specific apartment type or location. However, I offered to show them other apartments within our community that were similar to theirs. This helped them feel better about their current living situation.”

3. Do you have experience working in property management?

This question can help the interviewer determine if you have experience working in a similar role. If you do, they may ask you to describe your responsibilities and how they relate to Greystar’s property management services. If you don’t have experience, you can talk about what you would do in that situation.

Example: “I’ve worked as a leasing agent for five years now, so I’m familiar with many of the tasks involved in property management. However, I also took several classes on property management while earning my bachelor’s degree in business administration, so I know some of the basics of managing properties.”

4. Have you ever been asked to do something that was not part of your job description? What did you do?

This question can help the interviewer understand how you approach new tasks and responsibilities. Use your answer to highlight your ability to take on challenges, learn quickly and complete projects efficiently.

Example: “When I first started working as a leasing agent, my company was looking for ways to increase our online presence. My supervisor asked me if I could create an Instagram account for the community we served. At first, I thought this request was out of my job description, but I realized that it would be beneficial to the company’s marketing strategy. So, I created an Instagram account for Greystar Communities and have been managing it ever since.”

5. Give us an example of a time when you had to work under pressure or short deadlines. How did you cope with it?

When you’re working in a fast-paced environment, it’s important to be able to manage your time effectively. Employers ask this question to see if you have experience with managing deadlines and how you cope when they arise. In your answer, explain what steps you take to ensure you meet the deadline or goal.

Example: “In my previous role as an apartment manager, I had to work under pressure quite often. For example, there were times when residents would call me at all hours of the night about maintenance issues. While it was challenging to balance these calls with my other responsibilities, I learned that it was best to prioritize urgent matters first. This helped me get through those situations without letting them affect my overall performance.”

6. Can you tell us about a time when you went above and beyond for a resident?

This question is a great way to show your dedication and willingness to help others. When answering this question, it can be helpful to mention the name of the resident you helped and what they meant to you or how their situation impacted you.

Example: “When I was working as an apartment manager for a small property management company, we had a tenant who was going through some tough times. She fell behind on her rent payments, but she always made sure to pay us something each month. One day, when I was in the office alone, I noticed that she hadn’t paid us anything in two months. I called her up and asked if everything was okay. She told me that she lost her job and couldn’t afford to pay us at all right now.

I decided to give her another week before evicting her. Then, I went around the community and collected donations from other tenants so that I could cover her rent until she found a new job. In the end, she got back on her feet and moved out after six months.”

7. Describe your approach to training new team members.

An employer may ask this question to learn more about your leadership skills and how you can help their company grow. When answering, it can be helpful to describe a specific time when you trained someone new on your team or helped them develop their skills.

Example: “When I first started working in real estate, my manager asked me to train a new employee who was joining our team. I was excited to have the opportunity to share my knowledge with another person and show them what we do at Greystar. During the training process, I made sure to explain everything thoroughly so that they could understand all of the processes involved in selling properties. After the training period ended, the new employee told me that she felt confident in her ability to perform her job well.”

8. What are some challenges you think Greystar will face in the next 5 years?

This question is a great way to show your knowledge of the industry and how you can help Greystar overcome challenges. When answering this question, it’s important to be honest about what you think will challenge Greystar in the future. You should also include ways that you would solve these problems if they were presented to you as an employee.

Example: “I believe one of the biggest challenges Greystar will face in the next 5 years is finding qualified employees. As more people move into cities, there are fewer housing options available. This means that many companies like Greystar have to compete for talent. I think the best way to combat this problem is by offering competitive salaries and benefits packages. By doing so, we can attract top talent who want to work for a company with a good reputation.”

9. Why should we hire you over other candidates?

This question is a great way for employers to learn more about your qualifications and how you can benefit their company. When answering this question, it’s important to highlight the skills that make you an ideal candidate for the position. You should also include information about what makes you unique as a person or professional.

Example: “I am highly motivated and have excellent communication skills. I’m always willing to go above and beyond to help others and solve problems. My ability to work well with others and my attention to detail are two of my greatest strengths. I think these qualities would be beneficial in this role.”

10. If hired, what types of tasks would you want to take on first?

This question can help the interviewer understand what your priorities are and how you plan to approach your new job. Your answer should include a list of tasks that align with the job description, but it’s also important to show enthusiasm for all aspects of the role.

Example: “I would start by learning as much as I could about Greystar and its services. Then, I’d want to meet my team members and get to know them better. After that, I’d like to begin researching properties in the area where we have developments so I can familiarize myself with our current inventory. Finally, I’d want to attend training on Greystar’s systems and processes.”

11. Would you be comfortable answering phones and emails from clients?

This question is a way for the interviewer to assess your communication skills. They want to know if you can communicate clearly and professionally with clients, which are important skills in this role. In your answer, explain that you enjoy communicating with people and helping them solve problems.

Example: “I have experience answering phones and emails from clients at my current job. I find it very rewarding when I am able to help someone who is having an issue or problem. It’s always nice to be able to provide solutions and make their lives easier. I think Greystar would be a great place to continue developing these skills.”

12. We need our employees to be able to work independently. Do you feel like you can work without much supervision?

This question is a great way to determine if you can work independently and how much supervision you need. When answering this question, it’s important to show that you are self-motivated and able to complete tasks without needing constant feedback from your manager.

Example: “I feel like I am very capable of working independently. In my last role, I was the only leasing agent on staff so I had to be able to handle all aspects of the job by myself. I enjoy being able to take care of things on my own because it allows me to learn new skills and develop as an employee.”

13. What are some ways you could improve upon yourself as a manager?

This question can help the interviewer get a better idea of your self-improvement skills and how you could apply them to Greystar. Use examples from your past experience or discuss what you would like to improve on in the future.

Example: “I think one way I could improve as a manager is by being more organized. In my last position, I was responsible for managing many different projects at once, which made it difficult to stay organized. However, I learned that using project management software helped me keep track of all my tasks and deadlines. Now, I use this method with every job I take on.”

14. As you know, we require all employees to submit their schedules at least 2 weeks in advance. Are you comfortable doing this?

This question is a good way to determine if the applicant will be able to meet Greystar’s requirements. When answering, it can be helpful to mention that you are willing to submit your schedule in advance and how often you would do so.

Example: “Yes, I am comfortable submitting my schedule at least 2 weeks in advance. In my previous position, I submitted my schedule every week, which was no problem for me.”

15. Greystar is committed to providing excellent customer service. There may be times when residents make complaints or demands which seem unreasonable. How would you handle situations like these?

An interviewer may ask this question to assess your customer service skills and how you would handle challenging situations. In your answer, try to show that you can remain calm and professional while also being empathetic to the resident’s needs.

Example: “I believe it is important to listen to residents’ concerns and complaints. I would first make sure they understand my role as a Greystar employee and explain why their request or complaint cannot be met. If possible, I would offer alternative solutions or ways in which we could improve their living situation.”

16. Tell us about your leadership skills and experience.

This question is a great way to show your potential employer that you have the skills and experience necessary for this role. When answering, it can be helpful to include examples of how you’ve used your leadership skills in previous roles.

Example: “I believe my greatest strength as a leader is my ability to motivate others. In my last position, I was responsible for motivating my team members to complete their work on time. To do so, I would hold weekly meetings with my team where we discussed our goals for the week and what challenges we might face. This helped me build strong relationships with my team members and allowed us to overcome any obstacles we faced.”

17. How well organized are you?

An interviewer may ask this question to learn more about your organizational skills. They want to know how you keep track of important information and manage projects. In your answer, explain what steps you take to stay organized. Share a time when you had to be especially organized in the past.

Example: “I am very organized, which is helpful for keeping track of all my tasks at work. I use an online calendar to schedule out my week so that I can see everything I need to get done each day. This helps me prioritize my tasks and make sure I’m getting things done on time. At my last job, I was responsible for managing several large projects at once. My organization skills helped me complete these projects successfully.”

18. What steps would you take if you were given a task and you didn’t quite understand what was expected of you?

This question is a great way to determine how you approach new tasks and challenges. It also shows the interviewer that you are willing to ask for help when needed. Your answer should include an example of a time you were given a task but didn’t quite understand what was expected of you, and how you approached your manager or supervisor to clarify the expectations.

Example: “When I first started working in this industry, I had no idea what I was doing. I would often be confused about my assignments and unsure of what exactly I was supposed to do. However, I always made sure to ask questions if I wasn’t sure of something. My managers and supervisors were always happy to explain things to me.”

19. What has been the most difficult challenge you have had to overcome in your career?

This question can help the interviewer get to know you better and understand how you overcame a challenge. It also helps them determine if your skills match their needs for this position. When answering, be sure to highlight your problem-solving skills and ability to overcome challenges.

Example: “The most difficult challenge I have had to overcome in my career was when I first started out as an apartment locator. I would often find myself overwhelmed with all of the information that I needed to remember about each property. However, I learned that by taking notes on important details, I could easily recall what I needed to know about each property. This helped me become more efficient at my job.”

20. Do you plan to live on site?

This question is asked to determine if you are willing to live on site in the community that Greystar manages. This can be a requirement for some positions, so it’s important to know what the company expects of its employees. If living on site isn’t required, you should explain why you would choose to do so.

Example: “I have lived on site before and enjoyed the experience. I think it’s an excellent way to get to know residents and understand their needs. However, I also believe that there are many benefits to having management staff who live off-site. For example, we may be able to provide better customer service by being available during business hours.”