What Does a Greystar Leasing Professional Do?

Greystar is a leading global real estate investment and management company. They specialize in the development, acquisition, and management of multifamily housing and student housing properties.

A Leasing Professional at Greystar is responsible for leasing apartments and other residential units. They are the first point of contact for potential tenants and must be knowledgeable about the property and the local area. They must be able to answer questions about the property, provide tours, and negotiate rental agreements. They must also be able to handle customer service issues and ensure that all paperwork is completed accurately and in a timely manner.

Greystar Leasing Professional Job Duties

A Greystar Leasing Professional typically has a wide range of responsibilities, which can include:

• Greet and assist prospective residents, providing information about the community, amenities, floor plans, availability, pricing, and other related topics
• Handle all aspects of leasing process from start to finish, including application processing, lease preparation, move-in paperwork, and collection of deposits
• Maintain accurate records in property management software system, ensuring data is up-to-date and compliant with company policies
• Respond promptly to resident inquiries and requests for service, resolving issues quickly and efficiently
• Prepare weekly and monthly reports on occupancy, traffic, and leasing activity
• Develop and maintain relationships with current and potential residents, as well as local businesses and organizations
• Assist with marketing efforts, such as open houses, special events, and promotional activities
• Ensure that common areas are clean and presentable at all times
• Monitor and enforce compliance with rules and regulations, including parking, pet policy, noise levels, etc.
• Conduct regular inspections of vacant units and ensure they are ready for showings
• Follow up with prospects who have toured the property to encourage them to apply
• Provide excellent customer service by responding to emails, phone calls, and walk-ins in a timely manner

Greystar Leasing Professional Salary

The salary for a Leasing Professional at Greystar is determined by a variety of factors, including the job market, the size and location of the company, the experience of the employee, and the company’s overall budget. The company may also consider the employee’s qualifications and performance when determining salary. Additionally, the company may offer incentives such as bonuses or other forms of compensation to reward employees for their hard work.

• Median Annual Salary: $57,262 ($27.53/hour)
• Top 10% Annual Salary: $72,600 ($34.9/hour)

Greystar Leasing Professional Job Requirements

To be hired as a Leasing Professional at Greystar, applicants must have a high school diploma or equivalent. Previous experience in sales, customer service, or property management is preferred. Candidates must also possess excellent communication and organizational skills, as well as the ability to work independently and as part of a team. A valid driver’s license and reliable transportation are also required.

Greystar offers a comprehensive training program for new Leasing Professionals, which includes classroom instruction and on-the-job training. The program covers topics such as leasing and marketing, customer service, and property management. Upon successful completion of the program, Leasing Professionals will be certified in Greystar’s leasing and marketing program.

Greystar Leasing Professional Skills

Greystar Leasing Professional employees need the following skills in order to be successful:

Marketing Strategy: Marketing strategy involves creating a plan to promote a product or service. As a leasing professional, you may be responsible for creating a marketing strategy for your company’s apartment complex. This may include creating advertisements, planning social media campaigns and developing a website to promote your complex. Your marketing strategy can help you attract potential residents to your complex.

Lease Negotiation: Lease negotiation is the process of discussing and agreeing to terms with a client. This process can include discussing the client’s needs and finding a solution that works for both parties. As a leasing professional, you may negotiate with clients to find the right apartment for them or to find a solution that works for both parties if a client is unable to pay their monthly rent.

Written Communication: Written communication is the ability to convey information through writing. As a leasing professional, you may be required to send emails, letters or other forms of written communication to clients. This requires you to have strong written communication skills, including the ability to write professional emails and letters. You may also be required to write marketing materials, which requires you to have strong written communication skills.

Closing Sales: Closing sales are the final steps of a sales process, when a customer agrees to buy a product or service. In leasing, you may need to close sales to meet sales goals or quotas. You may also need to close sales to receive commissions or bonuses. Closing sales requires you to be persuasive and confident in your product or service. You may also need to negotiate with customers to ensure they are satisfied with their purchase.

Property Management: Property management is the process of overseeing the day-to-day operations of a property. This includes tasks such as collecting rent, maintaining the property and ensuring the property complies with local laws and regulations. Property management is an important skill for leasing professionals to have because it allows them to understand the needs of a property and how to meet those needs.

Greystar Leasing Professional Work Environment

Leasing professionals typically work in an office setting, although they may also travel to meet with clients or visit properties. They typically work a 40-hour week, although overtime may be required during peak times. Leasing professionals must be able to handle a high level of stress, as they are often dealing with multiple clients and properties at once. They must also be able to handle a high level of customer service, as they are often the first point of contact for potential tenants. Leasing professionals must also be able to handle a high level of paperwork, as they must keep track of all leases, contracts, and other documents related to the properties they manage.

Greystar Leasing Professional Trends

Here are three trends influencing how Greystar Leasing Professional employees work.

Pre-Leasing

Pre-leasing is an emerging trend in the leasing industry that allows tenants to secure a space before it’s available. This process involves signing a lease agreement and paying a deposit prior to the actual move-in date. Pre-leasing can be beneficial for both landlords and tenants, as it provides more flexibility and security for both parties.

For landlords, pre-leasing helps them fill vacancies faster and reduce their risk of vacancy loss. For tenants, pre-leasing gives them the opportunity to lock in a rental rate and secure a space without having to wait until it’s ready.

Understanding this trend is important for leasing professionals, as it will help them stay ahead of the competition and provide better service to their clients.

Virtual Leasing

Virtual leasing is an emerging trend in the real estate industry that allows leasing professionals to conduct business remotely. This technology enables leasing agents to show properties, sign leases, and collect payments without ever having to meet with tenants face-to-face.

Virtual leasing also provides a more efficient way for leasing professionals to manage their portfolios. By using virtual tours, online applications, and digital signatures, leasing agents can quickly process tenant requests and streamline the entire leasing process. Additionally, virtual leasing tools allow leasing professionals to track data and analyze trends to better understand their markets and make informed decisions.

More Community Amenities

Leasing professionals are seeing an increase in demand for community amenities. As more people work from home, they’re looking for ways to stay connected and engaged with their neighbors. This has led to a rise in the number of shared spaces, such as outdoor seating areas, fitness centers, and game rooms.

Leasing professionals must be aware of this trend and understand how it affects their properties. They need to know what amenities will attract potential tenants and how to market them effectively. Additionally, leasing professionals should consider how these amenities can help create a sense of community and foster relationships between residents.

Advancement Prospects

Leasing professionals may advance their careers by taking on additional responsibilities, such as managing a portfolio of properties or overseeing a team of leasing agents. They may also move up to a supervisory role, such as a property manager or regional manager. With additional experience and education, leasing professionals may also move into related fields, such as real estate sales, property management, or real estate development.

Interview Questions

Here are five common Greystar Leasing Professional interview questions and answers.

1. Tell me about yourself.

This question is a common one in interviews. It gives you the opportunity to share your background and experiences with the interviewer. When answering this question, it can be helpful to include information that relates to the job description or how you would perform the duties of the role.

Example: “I grew up in Atlanta, Georgia, where I attended college at Emory University. After graduating with my bachelor’s degree in business administration, I moved to Charlotte, North Carolina, where I worked as an administrative assistant for a real estate company. In my free time, I enjoy traveling and spending time outdoors.”

2. Describe a time when you had to handle difficult customers and how did you resolve the situation.

An interviewer may ask this question to assess your customer service skills. They want to know how you would handle a situation that could be challenging for some people, such as when a tenant is unhappy with their living space or wants to break the lease early. In your answer, try to show that you can remain calm and polite while also being firm in your response.

Example: “I once had a tenant who was moving out of our property after only one month. I asked them why they were leaving so soon, and they told me that there was a leak in their bathroom ceiling. I explained that we have a policy where tenants are responsible for any damage caused by normal wear and tear, but if it’s due to an issue with the home itself, then Greystar will fix it. The tenant agreed to wait until we fixed the problem.”

3. What kind of work environment do you prefer to work in?

This question can help the interviewer determine if you would be a good fit for their company. They may want to know that you are comfortable with the work environment at their organization and that it aligns with your own preferences. When answering this question, consider what kind of work environment you prefer and how it compares to the one offered by the employer.

Example: “I enjoy working in an open office space where I have plenty of natural light. I find that having windows nearby helps me stay focused on my work and makes me more productive. I also like being able to collaborate with other employees and am excited about the opportunity to do so here.”

4. What do you know about Greystar?

This question is a great way for the interviewer to see how much you know about their company. It’s important to show that you’ve done your research and are familiar with the company. You can answer this question by describing what you know about Greystar, including its mission statement, values and recent news.

Example: “Greystar is one of the largest residential property management companies in the world. The company was founded in 2001 and has over 20,000 employees worldwide. Greystar focuses on providing excellent customer service and creating communities where people want to live. I have read some of the company’s annual reports, which include information about its financials and performance.”

5. Do you have any experience in customer service?

This question can help the interviewer determine if you have any experience in customer service and how that might apply to your role as a leasing professional. If you do, share an example of a time when you helped a client or customer with their needs. If you don’t have direct experience, you can talk about what skills you’ve developed that could be helpful in this position.

Example: “I worked at a retail store for three years where I was responsible for helping customers find items they were looking for and answering questions about our products. This experience taught me how important it is to listen to my clients’ needs and respond with solutions that work best for them.”