20 Harkins Theatres Interview Questions and Answers

Harkins Theatres is a popular cinema chain in the United States, and they frequently hire new employees. If you’re interested in working for Harkins Theatres, you should be prepared to answer some company specific interview questions. In this article, we’ll give you some examples of Harkins Theatres interview questions and how to answer them.

Harkins Theatres Interview Process

The interview process at Harkins Theatres is generally pretty straightforward. Most positions will require at least two rounds of interviews, one with a manager and one with a district manager. For some positions, like assistant manager, you may be interviewed by multiple managers from different theaters.

The first round of interviews is usually pretty basic, with the manager asking standard questions to get to know you. Be sure to know what movies are out and have an understanding of the position you’re applying for. For some positions, like team leader, you may be asked to lead a group in a task or answer questions about customer service.

If you make it to the second round of interviews, this is usually where you’ll be asked more detailed questions about your experience and availability. The interviewer will also want to know more about your interest in working for Harkins Theatres. Be prepared to answer questions about previous employers and jobs you’ve held.

Overall, the interview process is relatively quick and efficient. If you’re well-prepared and confident, you should have no problem getting the job.

1. Do you have any prior customer service experience?

Harkins Theatres is a customer-focused company, so they want to make sure you have experience working with customers. If you do, share an example of how you helped your previous employer’s customers. If you don’t have any prior experience, explain what you would do if a customer came to you for help.

Example: “I worked as a barista at a coffee shop in college and I loved interacting with the customers. One time, a customer asked me about our flavored coffees. I told them all about the different options we had and recommended some of my favorites. They ended up ordering one of those coffees and said it was delicious.”

2. Why do you want to work at Harkins Theatres?

This question is a great way for the interviewer to learn more about your interest in working at their company. They want to know that you are passionate about what they do and why you would be a good fit for their organization. When answering this question, make sure to highlight some of the aspects of Harkins Theatres that attracted you to apply.

Example: “I have always been interested in film production, so I am excited to work for a company that produces such high-quality films. I also love how family friendly all of your theaters are. I think it’s important to provide entertainment options for everyone, including children.”

3. What are your career goals?

Harkins Theatres wants to know that you have a career plan and are willing to work hard to achieve it. When answering this question, be sure to include your short-term goals as well as your long-term ones.

Example: “I am currently working toward my bachelor’s degree in business management with the goal of becoming an operations manager for a large company. I would love to one day manage a team at Harkins Theatres, so I will continue to work hard to make that dream a reality.”

4. Which shift are you available to work?

Harkins Theatres is a 24-hour operation, so they need employees who are available to work any shift. When answering this question, be sure to list all of the shifts you’re willing to work and explain why you would be a good fit for each one.

Example: “I am available to work any shift at Harkins Theatres. I have experience working nights, which can be quite busy, but I also enjoy working during the day when there’s more foot traffic. I’m flexible and ready to do whatever it takes to help your company succeed.”

5. Are you comfortable working with a cash register and handling money?

Harkins Theatres is a business that requires employees to work with cash registers and handle money. Interviewers ask this question to make sure you are comfortable doing these tasks, as they can be challenging for some people. If you have experience working with cash registers, explain how you feel about it. If you don’t have any experience, tell the interviewer what you think you would find most challenging about using a cash register.

Example: “I am very comfortable working with cash registers. I worked at a retail store in high school where I had to use a cash register every day. It was a challenge learning how to use the system, but after a few weeks, I got used to it. Now, I’m confident enough to use one anywhere.”

6. Describe a time where you had a difficult interaction with a customer. How did you handle the situation?

Harkins Theatres wants to know that you can handle difficult situations with customers. This question is an opportunity for you to show your problem-solving skills and how you resolve conflict.

Example: “I once had a customer who was upset because the movie they wanted to see wasn’t playing at our theater. I explained to them that we don’t control what movies play in each theater, but I offered to refund their ticket purchase or give them a free pass to another Harkins Theatres location. They chose the free pass, and I followed up with them after the movie opened to make sure they enjoyed it.”

7. If hired, what would be your approach when dealing with an angry or upset customer?

Harkins Theatres wants to know that you can handle customer service issues and complaints. Your answer should show the interviewer that you have experience in dealing with customers, how you would approach them and what your goal is when interacting with a customer.

Example: “I believe it’s important to listen to an upset customer and understand their concerns. I also want to make sure they feel heard and respected. If I’m able to solve their problem right away, I will do so. However, if not, I’ll take down all of their information and follow up with them as soon as possible.”

8. Tell me about a time that you worked in a team environment.

Harkins Theatres is a company that values teamwork and collaboration. Your answer to this question should show the interviewer that you are comfortable working with others, can communicate effectively and have experience in team-based projects.

Example: “In my previous role as an event planner, I worked on many large events where multiple teams were involved. For example, at one event we had a decorating team, a catering team, a music team and more. I was responsible for coordinating all of these different teams so they could work together to create a successful event.”

9. Do you enjoy working in a fast-paced environment?

Harkins Theatres is a fast-paced environment, and the interviewer wants to make sure you’re comfortable with that. If you are, explain why. If not, explain how you would adapt to this type of work environment.

Example: “I love working in a fast-paced environment because it challenges me to think on my feet and be creative. I’m always looking for ways to improve processes and increase efficiency. In fact, when I worked at ABC Company, we were understaffed and overworked. I volunteered to take on more responsibilities so others could have time off. We all agreed to swap our days off every week so everyone got a chance to recharge.”

10. Have you ever handled a conflict between two employees? If so, how did you resolve it?

Harkins Theatres wants to know that you can resolve conflicts between employees and help them work together. Your answer should show the interviewer that you have conflict resolution skills and are able to solve problems in a professional manner.

Example: “I once had two employees who were constantly arguing about how to do their job. I met with both of them separately and asked them what they thought was causing the problem. They told me that one employee felt like the other wasn’t doing her job correctly, which led to arguments. I explained to them that it’s important for all employees to feel comfortable speaking up if they notice something wrong or need help. After our meeting, they started working together again.”

11. Provide an example of a time where you went above and beyond for a customer.

Harkins Theatres is a customer-focused company, and they want to know that you are willing to go the extra mile for their customers. When answering this question, it can be helpful to provide an example of how your actions helped improve the experience of a customer.

Example: “When I worked at my previous job as a sales associate, I had a customer who was looking for a specific type of shirt. After searching through our inventory, I didn’t find what he was looking for. Instead of just telling him we didn’t have any more in stock, I offered to call other stores within driving distance to see if they had any available. Luckily, one store did have some in stock, so I drove there to pick up the shirts and brought them back to the customer.”

12. We want our managers to create a positive work environment for their team members. Can you give me an example of a time when you tried to improve morale?

Harkins Theatres wants to know that you’re a team player who can help your coworkers feel valued and appreciated. When answering this question, think of an example where you helped improve morale or morale was already high and you were able to maintain it.

Example: “At my previous job, I worked with a group of people who had been working together for years. They all knew each other’s strengths and weaknesses, so they didn’t always communicate their needs to one another. This led to some misunderstandings and hurt feelings. I decided to hold a meeting to discuss how we could better support one another. We talked about what our goals were as a team and how we could work together more effectively. After the meeting, everyone felt more comfortable communicating with one another.”

13. Do you think you would make a good manager? Why?

Harkins Theatres is a growing company that offers many career opportunities. If you are interviewing for an entry-level position, the interviewer may ask this question to see if you have management potential. When answering this question, it can be helpful to mention some of your leadership skills and how they would help you succeed in a managerial role.

Example: “I think I would make a great manager because I am very organized and detail-oriented. These skills helped me get through my previous job where I was responsible for managing multiple social media accounts. I also enjoy helping others learn new things, which makes me feel like a good mentor.”

14. Tell us why you think you would be a good fit here at Harkins Theatres.

Hiring managers ask this question to see if you have done your research on the company. They want to know that you are genuinely interested in working for them and not just applying because you need a job. When answering this question, make sure to mention something specific about Harkins Theatres or what drew you to apply here.

Example: “I think I would be a great fit at Harkins Theatres because of my customer service skills. I am always looking for ways to improve the guest experience, which is why I took an interest in working for a movie theater chain. I also love movies and enjoy being around people who feel the same way.”

15. Do you prefer to work independently or in a group setting? Please explain.

Harkins Theatres is a large company that offers many opportunities for advancement. Your answer to this question can help the interviewer determine if you would be comfortable working in a team setting and how well you work with others.

Example: “I prefer to work independently, but I also enjoy collaborating with my colleagues on projects. In my previous position as an event planner, I worked mostly alone, however, I did have weekly meetings with my supervisor where we discussed our progress and any challenges we were facing. This helped me learn how to balance working independently while still communicating effectively with my coworkers.”

16. We like to provide our guests with a clean and enjoyable movie going experience. What is something you would do to ensure that happens?

Harkins Theatres wants to know that you understand the importance of cleanliness and customer service. This is a great opportunity to show your attention to detail and willingness to help others.

Example: “I would make sure all cleaning supplies were stocked, and I’d ensure that our janitorial staff was well-trained in their duties. I would also make sure that they had enough time to thoroughly clean each theater before it opened for business.”

17. Tell me about a time you had to deal with a difficult employee and what steps you took to resolve the issue.

Harkins Theatres wants to know that you can handle conflict and resolve it in a positive way. This question also allows the interviewer to assess your interpersonal skills, problem-solving abilities and ability to lead others.

Example: “I once had an employee who was constantly late for work. I met with him privately and explained how his behavior affected the rest of the team. He apologized and promised to do better. After that conversation, he was on time every day for two weeks straight. Then one morning, he called in sick. I decided to give him another chance because I knew he could be a valuable member of our team.”

18. In order to be successful in this position, we need someone who can adapt quickly to change. Can you remember a time when you had to adapt quickly to changing circumstances?

Harkins Theatres is a growing company that’s constantly adapting to new technologies and customer needs. This question helps the interviewer understand how you handle change, which can be an important skill for this position.

Example: “I remember when I was working as a server at a restaurant in my hometown. One night, there were several large groups of customers who came in all at once. It was very busy, but I knew I had to adapt quickly to make sure everyone got their food and drinks. I split up the orders between the servers so we could get them out more efficiently. We also started bringing out appetizers first so people would have something while they waited for their meals.”

19. What does teamwork mean to you?

Harkins Theatres is a team-oriented company, so it’s important to show that you understand the importance of teamwork. When answering this question, explain how your own definition of teamwork relates to Harkins Theatres’ values and mission statement.

Example: “Teamwork means working together toward a common goal. I believe in always putting my teammates first because they are what makes our organization successful. At Harkins Theatres, teamwork is about supporting one another while also encouraging innovation and creativity. It’s an environment where we can all learn from each other.”

20. Would you say you are more motivated by individual or group performance?

Harkins Theatres is a company that values teamwork and collaboration. Your answer to this question can help the interviewer determine if you are a good fit for their organization. If you have experience working in a team environment, describe your role in helping your team succeed.

Example: “I am motivated by both individual and group performance. I believe it’s important to recognize individuals who perform well while also celebrating the success of the entire team. In my last position as an assistant manager at a movie theater, I was responsible for hiring new employees. I always made sure to celebrate each employee’s successes and provide positive feedback when they performed well.”