20 Health Fitness Interview Questions and Answers

Health Fitness is a leading provider of fitness and wellness programs. They work with individuals, families, and businesses to create customized plans that fit their needs and help them reach their goals.

If you’re interested in working for Health Fitness, you can expect to be asked a variety of questions about your experience, qualifications, and availability. In this guide, we’ve compiled a list of sample Health Fitness interview questions and answers to help you prepare for your interview.

Health Fitness Interview Process

The interview process at Health Fitness can vary depending on the position you are applying for. For some positions, like Membership Sales Associate, there will be one phone interview and one in-person interview. For others, like Quality Assurance Analyst, there may be two rounds of interviews, both over the phone. The Fitness Program Coordinator and Personal Trainer position requires a demo class as part of the interview process.

Generally, the interview process is thorough and can take some time. For internships, the process may be quicker, with only a phone interview and an in-person interview. For more senior positions, like Senior Account Manager, there may be additional steps, like a virtual interview with a client.

Overall, the experience seems to be positive, with most people finding the interviewers to be friendly and professional. However, some candidates have found the process to be very intense, especially for lower-level positions.

1. Why do you want to work at Health Fitness?

Employers ask this question to learn more about your intentions for applying. They want to know that you are passionate about the role and excited to work with their team. When preparing your answer, think of what attracted you to the job posting in the first place. Consider sharing a specific skill or experience you have that aligns with the position’s requirements.

Example: “I applied for this position because I am passionate about helping others achieve their health goals. I love working one-on-one with clients to help them reach their fitness goals. In my last role as a personal trainer, I helped several people lose weight and build muscle. One client lost 20 pounds after six months of training with me. Hearing stories like that motivates me to continue pursuing a career in this field.”

2. What is your experience with working in a corporate setting?

Employers may ask this question to learn more about your experience working in a professional environment. If you have previous experience, share what you enjoyed most and what skills you gained from the position. If you do not have any prior experience, consider sharing what type of work environment you would enjoy and how you would fit into that setting.

Example: “I worked as an assistant manager at my local gym for two years before moving to Florida. I loved interacting with members and helping them achieve their fitness goals. In my role, I also had to manage employees and schedule shifts, which taught me valuable time management skills. I am excited to apply those skills to this role.”

3. How would you describe your customer service style?

Customer service is an important part of working in the health and fitness industry. Employers ask this question to make sure you have a positive attitude and are willing to help others. When answering, think about what your favorite part of customer service jobs has been. Explain that you enjoy helping people and making their experience better.

Example: “I love interacting with customers and helping them achieve their goals. I find it rewarding when someone comes into my class or gym for the first time and then returns later to tell me how much they enjoyed it. It’s also great when I can give advice on how to reach their fitness goals. In my last job, I was able to help several clients lose weight by changing up their diet and exercise routine.”

4. Describe a time when you had to prioritize between two competing assignments, how did you decide which one was more important?

This question can help interviewers understand how you prioritize your time and manage competing priorities. When answering this question, it can be helpful to describe a specific situation where you had to make a choice between two assignments and the factors that helped you decide which one was more important.

Example: “In my last role as a personal trainer, I often had clients who wanted to lose weight but also wanted to build muscle. In these situations, I would first ask them what their goals were and then explain to them that they could not do both at the same time. If they still insisted on doing both, I would recommend focusing on building muscle for six months before starting a weight loss program.”

5. Provide an example of a time when you went above and beyond for a customer.

This question is a great way to show your interviewer that you are willing to go the extra mile for customers. When answering this question, it can be helpful to think of a time when you helped a customer who was having trouble with their workout or health goals.

Example: “I had a client once who wanted to lose weight and get in shape but wasn’t sure how to do so. I offered to help them create a plan that would work best for them and even met with them twice a week to check in on their progress. After two months, they lost 10 pounds and were feeling much more confident about their fitness journey.”

6. If a customer was unhappy with their purchase, how would you handle the situation?

This question can help interviewers understand how you handle customer service situations. When answering, it can be helpful to mention a specific situation in which you helped a customer and the outcome of that interaction.

Example: “In my previous role as a fitness instructor, I had a client who purchased a package of classes but missed one class due to illness. The client asked if they could make up the class at a later date, and I explained that we don’t allow makeup classes after purchase. The client was disappointed with this answer, so I offered them a free trial class for their next visit.”

7. What would you do if you noticed that a fellow team member was not following company policy?

This question can help interviewers assess your ability to work as part of a team. When answering, it can be helpful to mention how you would approach the situation and what steps you would take to ensure that the policy is followed by all members of the team.

Example: “If I noticed a fellow team member was not following company policy, I would first speak with them privately about their actions. If they were aware of the policy but had forgotten or if they did not know about the policy, I would explain it to them and make sure they understood. If they still chose to ignore the policy, I would document the incident and report it to my supervisor so that they could handle the situation.”

8. Do you have any experience working in a fast-paced environment?

Working in a gym can be hectic at times, especially when there are many clients and members working out at the same time. Employers ask this question to make sure you have experience with high-pressure situations and how well you perform under them. Use your answer to explain that you thrive in fast-paced environments and give an example of a time you performed well in one.

Example: “I’ve worked in gyms before where it was very busy, but I actually enjoy those types of workdays. It’s fun for me to help so many people all at once, and I feel like I get more done during those days than others. In my last role, we had a lot of members who wanted personal training sessions, and I helped train five new trainers to take on their own clients.”

9. When was the last time you had to deal with a difficult customer or situation?

This question can help interviewers learn more about your problem-solving skills and how you react to challenging situations. When answering this question, it can be helpful to think of a specific situation that shows your ability to remain calm under pressure and resolve conflict.

Example: “In my previous role as a personal trainer, I had a client who was very dedicated to his workouts but wasn’t seeing the results he wanted. He would often call me multiple times per week asking for advice on what exercises to do or what diet plan to follow. After talking with him several times, I realized that he just needed someone to tell him exactly what to do rather than giving him general advice. So, I created a workout plan for him that included all of the details he needed.”

10. Which shift are you available to work?

Employers may ask this question to see if you are flexible with your schedule. They want employees who can work any shift, including nights and weekends. When answering this question, list the shifts that you’re available to work. If there are specific days or times you prefer, feel free to mention those as well.

Example: “I am available to work any day of the week, but I would prefer to work during the morning hours. I find it easier to get up early than stay up late at night. However, I am willing to do whatever is best for the facility.”

11. What do you think are the most important qualities for a successful team member?

This question can help the interviewer determine if you have the qualities they look for in their team members. When answering this question, it can be helpful to mention a few of your own personal qualities and how they relate to those that are important for a successful team member.

Example: “I think one of the most important qualities for a successful team member is being able to communicate effectively with others. I am always open to hearing other people’s opinions on things, and I make sure to listen carefully when someone else is speaking so I can understand what they’re saying. Another quality I think is important is having a positive attitude. If everyone has a good attitude, it makes working together more enjoyable.”

12. Tell me about a time when you were faced with a stressful situation that demonstrated your coping skills.

Interviewers may ask this question to assess your ability to handle stress and remain calm in a variety of situations. When answering, it can be helpful to describe a specific situation that you faced and how you handled it.

Example: “In my previous role as a personal trainer, I had a client who was very motivated at the beginning of our sessions but became increasingly stressed throughout the week. Eventually, she stopped coming to her appointments altogether. I called her to check on her and learned that she was having some family issues. She told me that she needed to take a break from working out for a while. I encouraged her to come back when she felt ready, and we scheduled another appointment once she felt more comfortable.”

13. Have you ever worked as a health coach before?

This question is a great way for employers to learn more about your experience in the health and fitness industry. If you have, explain what your role was and how it helped others achieve their goals. If you haven’t worked as a health coach before, you can talk about any other similar roles you’ve had that relate to this position.

Example: “I haven’t worked as a health coach before, but I do have some experience working with clients who are trying to reach their health and fitness goals. In my last job, I would meet with clients one-on-one to help them create personalized workout plans based on their specific needs. This allowed me to get to know each client better so I could provide them with the best advice.”

14. Are you comfortable working with children?

This question is often asked by employers who are looking for a fitness professional to work with their facility’s child care program. Employers want to make sure that you have experience working with children and can provide them with examples of how you helped the kids in your care achieve their goals.

Example: “I’ve worked with children for over five years now, so I’m very comfortable working with them. In my previous role as a personal trainer at a local gym, I led a weekly exercise class for kids ages six through twelve. The kids loved coming to class every week and were always excited to learn new exercises. I also had one-on-one sessions with some of the kids where we focused on helping them improve their form or build up their endurance.”

15. Do you have any experience recruiting volunteers?

This question can help the interviewer determine your experience with working with a team and how you might fit in at their organization. Use examples from past experiences to highlight your communication, teamwork and leadership skills.

Example: “In my last role as a fitness instructor, I had to recruit volunteers for our annual 5K race fundraiser. We needed about 50 people to run the event, so I created an online form where interested participants could sign up. I also sent out emails to local running clubs and posted flyers around town. In the end, we got enough volunteers to cover all of the positions we needed.”

16. What kind of social media platform would you use to advertise a new fitness class?

Social media is a great way to advertise fitness classes, events and other activities. Employers want to know that you have experience using social media platforms to promote your work. In your answer, explain which platform you would use and why it’s the best choice for this type of promotion.

Example: “I would choose Instagram because I think it’s the most effective platform for promoting fitness classes. It has a large audience and allows me to post pictures and videos of the class in action. This helps people understand what they’re getting into when they sign up for the class.”

17. What would you do if you found out someone on your team was stealing from the company?

This question can help interviewers understand how you would handle a challenging situation. They want to know that you have the ability to solve problems and work with others. In your answer, try to show that you are willing to confront someone about their actions and will do so in a respectful way.

Example: “I would first talk to them privately about what I had seen. If they denied it, I would ask if there was any chance they could be mistaken. If they still denied it, I would tell them that I would report my findings to management. I would also let other team members know that I saw this person stealing from the company and encourage them to keep an eye out for similar behavior.”

18. What is your greatest weakness?

Employers ask this question to learn more about your personality and how you handle challenges. They want to know that you are self-aware, so it’s important to answer honestly. When answering this question, try to choose a weakness that is not too serious or negative.

Example: “My greatest weakness is my perfectionism. I am always striving for excellence, which can sometimes be counterproductive. For example, when I was training clients at my last job, I would often give them the same advice over and over again because I wanted them to do everything perfectly. Now, I realize that there is no such thing as perfect health, so I have learned to let go of some of my expectations.”

19. What is your greatest strength?

Employers ask this question to learn more about your personality and how you would fit in with their team. They want to know what makes you unique, so be sure to highlight a skill that is not common among fitness professionals. You can also mention a skill that relates to the job description.

Example: “My greatest strength is my ability to motivate others. I love helping people reach their goals, and I am always excited to share tips and tricks for success. In fact, I have helped many of my clients lose weight or get into shape by motivating them through positive reinforcement. I find that it’s important to celebrate small victories along the way.”

20. How would you approach a potential client who does not believe they need health coaching services?

This question can help interviewers understand how you might approach a client who is hesitant to work with you. It also helps them determine whether your coaching style would be effective for the type of clients they typically have. In your answer, try to show that you are confident in your abilities and willing to challenge clients to achieve their goals.

Example: “I believe everyone has room for improvement when it comes to their health. I would first ask my potential client what their current state of health is like. Then, I would explain why working with me could benefit them. If they still seem hesitant, I would offer to meet with them one-on-one so they can see how I coach others.”