20 Hertz Interview Questions and Answers

Hertz is a car rental company that operates in airports around the world. If you’re looking for a job with Hertz, you can expect to be asked some specific questions about the company and its operations. In this article, we’ll give you some examples of Hertz interview questions and answers to help you prepare for your interview.

Hertz Interview Process

The interview process at Hertz can vary depending on the position you are applying for. For some positions, like customer service representative or sales associate, the process is relatively straightforward and may only involve one or two interviews. For other positions, like manager trainee or operations manager, the process may be more involved and include multiple rounds of interviews. Overall, the interview process is generally positive, with interviewers being described as knowledgeable and engaging.

1. Tell me about a time where you had to deal with an upset customer and how you handled the situation.

An interviewer may ask this question to see how you handle conflict and stress. This is an important skill for customer service professionals, so they want to know that you can effectively resolve issues with customers. In your answer, try to show the interviewer that you have excellent communication skills and are able to diffuse a situation.

Example: “I once had a customer who was upset because he thought I gave him a damaged car. He started yelling at me when I first saw him, but I calmly explained that I didn’t give him the car and that it must have been damaged in transport. He apologized and we were able to get his rental process going smoothly.”

2. Do you have any experience working at an airport?

This question is a great way for the interviewer to learn more about your experience and how you performed in that role. If you have airport experience, be sure to highlight it in your answer. If you don’t have any airport experience, you can still discuss other relevant work experience.

Example: “I worked at an airport for two years as a valet driver. I was responsible for picking up customers’ cars from their parking spots and driving them to the terminal entrance. It was a very fast-paced environment, but I learned a lot about customer service and efficiency.”

3. What is your management style?

This question is an opportunity to show your potential employer that you have the skills and experience necessary to be a successful manager. When answering this question, it can be helpful to describe how you would manage employees in similar situations as those you might encounter at Hertz.

Example: “I believe my management style is collaborative and supportive. I like to encourage open communication between myself and my team members so we can work together to find solutions to any challenges or problems we may face. I also think it’s important for managers to provide their employees with clear expectations and goals so they know what is expected of them and can meet those expectations.”

4. Are you comfortable using computer programs like Microsoft Excel, Word and Outlook?

The interviewer may ask you this question to see if you have experience using specific programs that Hertz uses. If you don’t have experience with these programs, consider taking a class or practicing on your own before the interview so you can show the interviewer that you’re willing to learn new things and develop professionally.

Example: “I’ve used Microsoft Excel in my previous job as an accountant, but I’m not as comfortable with it as I am with Google Sheets. However, I would be happy to take a refresher course on Excel before starting at Hertz.”

5. Why do you want to work for Hertz?

This question is a great way for the interviewer to learn more about your interest in working for Hertz. They want to know that you are passionate about their company and what it offers customers. When answering this question, make sure to highlight some of the unique aspects of Hertz as a company.

Example: “I have always been interested in cars and how they work. I started working at my local mechanic shop when I was 16 years old, and I loved learning about all the different ways people could get into trouble with their vehicles. After graduating from high school, I decided to pursue a career in automotive repair. Working for Hertz would allow me to combine my love of cars with helping others.”

6. How would you handle an altercation between two employees?

This question can help the interviewer assess your conflict resolution skills. Use examples from past experiences to highlight how you handled a disagreement between two employees and helped them resolve their differences.

Example: “In my last position, I had an employee who was consistently late for work. This caused other employees to have to cover his shifts, which led to some of them being late as well. When I first learned about this issue, I spoke with the employee about it privately. He apologized and promised to be on time more often. However, he continued to be late, so I scheduled a meeting with him and all of the employees who were covering for him. We discussed why it was important that everyone arrive at the same time and came up with a solution where they could swap shifts every week.”

7. Give me an example of when you went above and beyond for a customer.

This question is a great way to show your interviewer that you are willing to go the extra mile for customers. When answering this question, it can be helpful to think of a time when you helped a customer in an unexpected way or went out of your way to help them with something.

Example: “When I was working at my previous job, we had a customer who came into our location looking for a specific car. We didn’t have any cars left in that model, so I offered to call other locations within driving distance to see if they had one available. After calling several locations, I found one that had the car and drove there to pick it up for the customer.”

8. Have you ever worked in a fast-paced environment before?

This question is an opportunity to show your ability to work in a fast-paced environment and how you handle it. When answering this question, consider describing the type of job that required you to multitask or perform several tasks at once.

Example: “I have worked in a fast-paced environment before, but I prefer working in a more relaxed setting. In my previous position as a customer service representative for a telecommunications company, I was responsible for handling calls from customers who had questions about their accounts. While some calls were simple inquiries, others involved billing issues or other concerns. My role was to listen to the caller’s issue, gather information and resolve the problem.”

9. If hired, what are some ways that you could contribute to our company?

This question is an opportunity to show the interviewer that you have researched their company and are eager to contribute your skills. When answering this question, it can be helpful to mention a few things about Hertz’s mission or values and how you could help achieve them.

Example: “I’ve noticed that Hertz has a commitment to customer service excellence, which I am excited to support. In my last role, I helped train new employees on our company’s policies and procedures for excellent customer service. I would love to continue helping other team members develop their customer service skills.”

10. Describe your leadership style.

This question is a great way to show your potential employer how you can lead and motivate others. When answering this question, it’s important to be honest about your leadership style and what makes you effective in the workplace.

Example: “I believe my leadership style is one of collaboration. I like to get input from everyone on a team before making decisions or setting goals. This helps me understand different perspectives and find solutions that work for everyone. In my last position, I was promoted to manager because of my ability to collaborate with my coworkers and help them succeed.”

11. How well do you think you will fit into our team?

This question is a great way for the interviewer to get an idea of how you will fit into their team. They want to know that you are willing to work with others and that you have good communication skills. When answering this question, it can be helpful to mention one or two specific qualities about yourself that make you a good fit for the Hertz team.

Example: “I think I would fit in well here at Hertz because I am very outgoing and friendly. I enjoy working with people and helping them out. I also feel like my customer service skills are top-notch, which is something I believe is important when working for a company like Hertz.”

12. What makes you different from other candidates applying for this position?

This question is a great way for the interviewer to learn more about your personality and how you view yourself. When answering this question, it can be helpful to highlight one or two of your most unique qualities that relate to the job description.

Example: “I am an extremely organized person, which has helped me stay on top of my work at every previous position I’ve held. In fact, I have been known as the go-to person in my office when someone needs help with their filing system. This quality makes me different from other candidates because many people don’t realize the importance of organization until they are faced with disorganization.”

13. How do you keep up with technological changes in the automotive industry?

The automotive industry is constantly changing, and Hertz needs employees who can adapt to these changes. Your answer should show that you are willing to learn new things and keep up with the latest developments in your field.

Example: “I am a big fan of technology, so I always try to stay on top of technological advances in my industry. For example, I recently read about self-driving cars and how they could change the way we rent vehicles at airports. I think it’s important for all Hertz employees to be aware of what’s happening in our industry.”

14. What is your availability?

This question is a great way for the interviewer to learn more about your availability and how you plan your schedule. When answering this question, be sure to include when you are available and what days you would prefer to work.

Example: “I am currently available Monday through Friday from 8 a.m. until 5 p.m., however, I can also work weekends if needed. My availability is flexible, so I can adjust my schedule as needed.”

15. How do you feel about working nights and weekends?

This question is often asked to determine if you are willing to work outside of typical business hours. It’s important for employers to know that their employees will be available when customers need them, so they may ask this question to ensure you’re committed to the job. When answering this question, it can be helpful to mention a specific time you worked late or on the weekends and how you felt about it.

Example: “I’m happy to work nights and weekends as needed. I’ve done it before in my previous position, and I enjoyed getting to meet more people at different times of day. I think it’s important to provide excellent customer service no matter what time of day it is.”

16. What would you say is your greatest strength?

This question is a great way to show your interviewer that you have the skills and abilities needed for this position. When answering, it can be helpful to think about what you are most proud of in your career so far.

Example: “My greatest strength is my ability to work well with others. I am always looking for ways to help my coworkers succeed, whether that’s by helping them find information or offering to assist them with their tasks. This has helped me build strong relationships with many people at my previous job, which made my team more productive.”

17. Can you tell me about yourself and why you want to work here?

This question is a great way for the interviewer to get to know you and your background. It’s also an opportunity for you to show how passionate you are about working at Hertz. When answering this question, it can be helpful to include information that shows why you’re qualified for the position and what makes you unique.

Example: “I’m a recent college graduate with a degree in business management. I’ve always been interested in cars and transportation, so when I graduated I applied for a job here. I love being able to help customers find the right car for their needs and am excited to work as part of such a large company.”

18. How would you describe your work ethic?

This question can help the interviewer get to know you better and understand your work ethic. Your answer should include a specific example of how you’ve demonstrated hard work in the past.

Example: “I have always been someone who is motivated by challenges, so I find that my best work comes when I’m faced with a new project or task. In my last job as an assistant manager at a retail store, I was tasked with training new employees on our inventory system. This was something I had never done before, but I took it as a challenge and learned all I could about the program. After two weeks of training, I found that I was able to train other employees more efficiently than ever.”

19. What would you do if you noticed someone was breaking the rules or cheating on a test?

This question is a behavioral one, which means it’s asking you to describe a past experience. This can be an excellent opportunity for you to showcase your problem-solving skills and ability to work with others.

Example: “In my last job as a teacher’s assistant, I noticed that a student was cheating on a test. I immediately reported this to the teacher, who then took care of the situation. The student was given a zero on the assignment and had to retake the test.”

20. What motivates you to put forth your greatest effort?

This question can help the interviewer learn more about your personal values and what motivates you to succeed. Your answer should reflect a desire for excellence, a commitment to customer service or some other value that is important to Hertz.

Example: “I am motivated by my desire to provide excellent customer service. I want every customer who rents from us to have an amazing experience. I also feel motivated when I know I’m helping someone else achieve their goals. For example, if I see a customer struggling with their luggage, I will offer to help them load it into their car.”