20 Hilton Grand Vacations Interview Questions and Answers

When you’re interviewing for a position with Hilton Grand Vacations, you can expect to be asked questions about your experience in the hospitality industry, your customer service skills, and your ability to handle difficult situations. You may also be asked questions about your knowledge of Hilton’s products and services, as well as your ability to sell vacation packages to potential customers.

Preparing for your interview by familiarizing yourself with the company and its products, as well as practicing your answers to common interview questions, will help you make a great impression and increase your chances of getting the job.

Hilton Grand Vacations Interview Process

The interview process at Hilton Grand Vacations can vary depending on the position you are applying for. For some positions, like customer service representative or sales associate, the process may only involve a virtual or in-person interview. However, for other positions, like marketing coordinator or business analyst, the process may also include an assessment component. Overall, the interview process is generally quick and efficient, with most candidates being hired within 2 weeks of submitting their application.

1. What are your strengths and weaknesses?

This question is a common one in interviews, and it’s important to be honest about your strengths and weaknesses. When answering this question, think of two or three things you’re good at and two or three things you need to improve on.

Example: “I’m very organized and detail-oriented, which helps me stay on top of my work. I also have excellent communication skills, so I can explain complex ideas clearly to others. My weakness is that sometimes I get overwhelmed with too much work. To overcome this, I make sure to prioritize tasks and set deadlines for myself.”

2. Tell me about a time that you had to deal with an upset customer, how did you handle it?

An interviewer may ask this question to learn more about your customer service skills. They want to know how you would react in a challenging situation and if you have the necessary skills to resolve it.

Example: “I once had an upset customer who was looking for a refund on their stay. I listened carefully to what they were saying, asked questions when needed and tried to understand why they were so upset. After finding out that they felt like we didn’t meet their expectations, I apologized and offered them a full refund. The customer accepted my apology and left happy.”

3. How do you define success in sales?

This question is an opportunity to show your interviewer that you have a clear understanding of what it means to be successful in sales. Use examples from your past experience and explain how these experiences helped you achieve success.

Example: “Success for me is when I’ve met or exceeded my goals, but also when I’ve made sure my customers are happy with their purchase. In the past, I’ve had clients who were unsure about booking a vacation because they didn’t know if they could afford it. I always make sure to take the time to answer all of their questions so they feel confident in making a decision.”

4. Why do you want to work at Hilton Grand Vacations?

This question is a great way for the interviewer to learn more about your interest in working at Hilton Grand Vacations. Your answer should include why you’re interested in this specific company and what attracted you to apply for this position.

Example: “I’m very excited to work with Hilton Grand Vacations because I’ve always been impressed by the quality of service that Hilton Worldwide provides. I love interacting with guests, so I think it would be a lot of fun to work as a concierge or front desk agent. I also really enjoy helping people plan their vacations, so I think working as an agent would be a good fit for me.”

5. Provide an example of when you were able to demonstrate great customer service.

Customer service is a key component of working in the hospitality industry. Interviewers ask this question to learn more about your customer service skills and how you’ve used them in previous roles. When answering, think of an example that shows your ability to listen to customers’ needs and respond with helpful solutions.

Example: “In my last role as a concierge at a luxury hotel, I had a guest who was looking for a specific type of wine. After searching through our inventory, I didn’t find what they were looking for. Instead of telling them we didn’t have it, I called another nearby hotel to see if they carried the wine. They did, so I arranged for them to be delivered to the guest’s room.”

6. What is the most challenging part of being a Sales Executive?

This question is a great way to show your interviewer that you are aware of the challenges in this role and how you plan to overcome them. When answering, be honest about what can be challenging but also highlight strategies you use to overcome these challenges.

Example: “The most challenging part of being a Sales Executive is when I have to deliver bad news to clients or prospects. However, I find that by being transparent and upfront with my clients, they appreciate it more than if I were to sugarcoat things. I always make sure to give them all the information so they know exactly where we stand.”

7. When have you worked well as a member of a team?

Teamwork is an important skill for any hospitality employee. Employers ask this question to learn more about your teamwork skills and how you contribute to a team. Use your answer to explain what makes you a good teammate. Share one or two examples of when you worked well with others on a project.

Example: “I am passionate about customer service, so I always enjoy working as part of a team that shares the same values. In my last role, I was part of a team that helped customers book their vacation packages online. We all had different roles, but we were all committed to providing excellent customer service. Whenever someone needed help, we would all pitch in to make sure they got the assistance they needed.”

8. What kind of goals would you set for yourself if hired?

This question is an opportunity to show your enthusiasm for the position and how you plan to contribute to the company. When answering this question, it can be helpful to think about what you would do on your first day of work.

Example: “I am excited to join Hilton Grand Vacations because I have always wanted to work in hospitality. If hired, my goal would be to learn as much as possible about the company’s offerings and become a valuable member of the team. I also want to make sure that every guest who stays at one of our resorts has a positive experience.”

9. Do you think you could balance working independently and leading others?

This question is a great way to determine how you would fit into the company’s culture. Asking this question can help an employer understand your leadership skills and whether or not you’re comfortable working independently.

Example: “I think I could balance both leading others and working independently, but I prefer to work independently because it allows me to focus on my own tasks without having to worry about other team members’ responsibilities. However, I am confident in my ability to lead others if needed.”

10. Have you ever been coached on something you didn’t agree with, what was the outcome?

This question is a great way to show your ability to be coached and how you can use feedback to improve. When answering this question, it’s important to highlight the steps you took to implement the feedback into your work and how it helped you grow as an employee.

Example: “When I first started working in hospitality, I was coaching my team on their customer service skills. One of my employees had a habit of using too much hand sanitizer when greeting guests. While I understood that they were trying to be thorough with their cleaning, I explained to them that it could come off as offensive if they used too much. After explaining why it was important to tone down their hand sanitizing, they agreed to adjust their technique.”

11. Are you comfortable cold calling?

Cold calling is a sales technique that involves making phone calls to people you don’t know and introducing yourself, your company and asking if they have any interest in what you’re selling. This question can help the interviewer determine whether or not you are comfortable with this type of activity. If you aren’t familiar with cold calling, it’s important to explain why and how you would learn to do so.

Example: “I am very uncomfortable with cold calling because I find it difficult to make small talk with strangers. However, I understand that this is an essential part of being successful in sales, so I would be willing to take a class on cold calling techniques and practice until I felt more confident.”

12. Describe your experience with sales.

This question is a great way to determine if you have experience in the hospitality industry. If you don’t, it’s okay to explain that you’re willing to learn and develop your skills.

Example: “I’ve worked as a server for five years now, so I’m used to interacting with customers and making sure they’re happy. In my last position, I was responsible for selling gift cards to customers who were interested in coming back to our restaurant. I found this process quite easy because of my previous sales experience.”

13. If you were given a target number of customers to sign up, how would you approach achieving this goal?

This question is a great way to assess your sales and marketing skills. It’s important for the interviewer to know that you can set goals, achieve them and understand how to meet company quotas.

Example: “I would first determine what kind of customers we’re looking for. For example, if it was families with children, I’d make sure my marketing materials were geared toward this demographic. Then, I’d create an email campaign that included discounts on family-friendly activities in the area. This should help me reach my quota.”

14. How would you respond to someone who was having a hard time believing they needed your product or service?

This question is a great way to test your customer service skills. It’s important that you can empathize with customers and help them understand why they need what you’re selling.

Example: “I would first ask the person how long they’ve been struggling with their problem. Then, I’d explain to them why my product or service was the best solution for their needs. For example, if someone has been having trouble sleeping at night because of loud neighbors, I would tell them about our quietest rooms and offer them a discount on a stay.”

15. What is one of your greatest accomplishments?

This question is a great way to learn more about your potential new colleague and their background. It’s also an opportunity for you to share something that makes you proud, which can help the interviewer get to know you better.

Example: “I am most proud of my ability to work well with others. I have always been able to find common ground with people who are different from me, and this skill has helped me build strong relationships in all aspects of my life. For example, when I was working as a server at a restaurant, I noticed one of my tables had a child with food allergies. I spoke with the kitchen staff and learned how they could prepare a meal that would be safe for the child. The family left happy and said they would return.”

16. Do you consider yourself competitive?

This question can help the interviewer determine if you’re a self-motivated person who enjoys competing with others. If you are, it can show that you have what it takes to succeed in this role.

Example: “I consider myself competitive because I enjoy being challenged and seeing how far I can go. In my last job, I was one of two salespeople on our team, so we competed against each other for clients. It made me work harder than ever before, which helped me achieve more sales than anyone else on the team.”

17. Tell us about a time where you struggled to find new leads, how did you solve this problem?

This question is a great way to show your problem-solving skills and how you can overcome challenges. When answering this question, it’s important to be honest about the situation and highlight what steps you took to solve the issue.

Example: “I was working as an event planner for a large company when I noticed that we were having trouble finding new leads. We had been using one lead generation service for quite some time, but they weren’t bringing in enough leads to keep up with our sales goals. I decided to reach out to other companies to see if they could provide us with more leads. After reaching out to several companies, I found another lead generation company that provided us with more qualified leads than before.”

18. Would you feel comfortable selling over the phone?

Selling is a big part of the sales associate role, and it’s important that you’re comfortable with this aspect of your job. If you have experience selling over the phone, mention it in your answer. If not, explain how you would learn to do so.

Example: “I’ve never worked as a sales associate before, but I think I’d be comfortable selling over the phone. I’m outgoing and friendly on the phone, and I enjoy talking to people. I also feel confident about my ability to sell products or services over the phone because I’ve done it many times while working retail jobs.”

19. As a Sales Representative, we will be counting on you to hit certain targets, tell me about a time that you faced a challenge and met your objective.

This question is a great way to see how you respond to challenges and what your thought process was during the time. It’s also an opportunity for you to show that you can overcome obstacles and achieve goals.

Example: “I once had a challenge where I needed to sell more timeshare units than my previous sales record, which was 30 in one month. I knew that if I wanted to meet this goal, I would need to work hard and put in extra hours. I started by making sure I understood all of the benefits of owning a timeshare unit at our resort. Then, I made a list of people who might be interested in buying a timeshare unit from me. I called each person on the list and asked them questions about their interests and needs. This helped me find out what they were looking for in a vacation property and gave me ideas for selling points.”

20. Can you provide an example of a time that you helped resolve a conflict between two people?

This question can help the interviewer understand how you resolve conflicts and challenges in your work. Use examples from previous jobs to showcase your problem-solving skills, communication skills and conflict resolution skills.

Example: “In my last role as a concierge at a luxury hotel, I had two guests who were upset with their room service experience. They wanted to speak with someone about it, so I went up to their room to talk with them. The couple was very upset that they didn’t get what they ordered for dinner, but I explained our policy of not being able to make substitutions on meals. However, I did offer to give them a discount on their next meal if they would like to order something else.”