Career Development

16 Housekeeping Manager Skills for Your Career and Resume

Learn about the most important Housekeeping Manager skills, how you can utilize them in the workplace, and what to list on your resume.

Housekeeping managers are responsible for the overall cleanliness and appearance of their assigned property. They have a wide range of duties that require both hard and soft skills. If you’re interested in becoming a housekeeping manager, or you’re already in a management role, learning about the necessary skills can help you excel in your career.


Communication is the ability to convey information clearly and concisely. As a housekeeping manager, you may need to communicate with employees, clients or vendors via phone, email or in person. Strong communication skills can help you relay messages effectively and ensure everyone understands what you’re saying. You might also use your communication skills when writing job descriptions, creating employee handbooks and other administrative tasks.


Flexibility is the ability to adapt to changing circumstances. As a housekeeping manager, you may need to adjust your schedule or work hours when an employee calls in sick or if there’s a special event at the hotel that requires additional cleaning. Being flexible can help you meet deadlines and ensure your team has everything they need to do their job well.

Housekeeping Procedures

Housekeeping managers are responsible for ensuring that the facilities they oversee are clean and presentable. They may delegate tasks to individual housekeepers, but they also have oversight responsibilities over their staff’s work. Examples of these duties include reviewing employee evaluations, conducting performance reviews and providing feedback on how to improve job performance.

Decision Making

Housekeeping managers need to make decisions about how to best use their resources. For example, they might decide which areas of the hotel or resort should receive more attention from housekeepers and other cleaning staff. They also need to make decisions about what types of equipment to purchase for the housekeeping department and where to allocate funds for maintenance and repairs.


Budgeting is the process of planning how to spend your company’s money. As a housekeeping manager, you may need to create and manage budgets for different departments or projects. Having strong budgeting skills can help you ensure that your department has enough resources to complete its tasks. You can also use your budgeting skills to analyze past spending habits and make adjustments to improve efficiency.

Customer Service

Customer service skills are important for housekeeping managers because they often interact with guests and clients. Your customer service skills can help you provide excellent service to your employees, customers and business partners. Customer service involves providing quality products and services that meet the needs of your audience. You can also use your customer service skills to improve your ability to solve problems and resolve issues in a professional manner.


Leadership skills are necessary for a housekeeping manager to have, as they often supervise and direct other employees. Having strong leadership skills can help you motivate your team members and encourage them to work hard. You also need to be able to make decisions that benefit the company while keeping everyone happy. Leadership skills include being assertive, having empathy and listening well.

Cleaning Schedules

A housekeeping manager needs to be familiar with the cleaning schedules of their company’s clients. This ensures that they can plan accordingly and ensure that all employees are aware of what is expected of them. It also allows a manager to check in on their staff members’ work and make adjustments if necessary.

Facility Maintenance

Facility maintenance skills are important for housekeeping managers because they help you ensure the cleanliness of your hotel’s rooms and public spaces. For example, if a guest complains about an issue in their room, you might need to investigate the problem yourself or send someone else to fix it. Having facility maintenance skills can allow you to identify and solve issues quickly and efficiently.

Performance Management

Housekeeping managers also need to be able to provide constructive feedback and set goals for their employees. This can help them improve their performance, which in turn can lead to a more productive team. Providing regular feedback can also help you identify areas where an employee may need additional training or resources so they can grow within the company.

Inventory Management

A housekeeping manager oversees the inventory of a hotel or other establishment, so it’s important for them to have strong organizational skills. They need to be able to track and maintain supplies, equipment and cleaning products. A good housekeeping manager also ensures that their staff has access to all necessary materials when they’re working.

Training & Development

Housekeeping managers are responsible for training and developing their staff. They may be responsible for creating the company’s employee development program, which can include topics like safety procedures, customer service skills and cleaning techniques. Housekeeping managers also need to provide ongoing training to ensure that all employees have the knowledge they need to perform their job duties effectively.

Problem Solving

Problem solving is the ability to identify and resolve issues. As a housekeeping manager, you may need to solve problems that arise in your department or with other departments. For example, if there’s an issue with scheduling, you might be able to find solutions such as changing shifts or finding more staff members who are available at certain times.


Organization is the ability to keep track of multiple tasks and responsibilities. As a housekeeping manager, you may be responsible for overseeing several departments or teams at once. Having strong organizational skills can help you manage your time effectively and ensure that all aspects of your job are being addressed. It’s also important to have an organized system in place for tracking employee records, budgets and other paperwork related to running a hotel.

Safety & Security

Safety and security are important aspects of any job, but they can be especially crucial for a housekeeping manager. You may need to ensure that your staff is following all safety protocols when cleaning rooms or handling chemicals. You might also have to make sure that the hotel has adequate security measures in place to protect guests from theft or other dangers.

Team Building

Team building skills allow you to foster a positive work environment and encourage collaboration among your staff. As a housekeeping manager, it’s important that you build a team of employees who enjoy working together and support one another. You can do this by encouraging social activities outside of work, providing ample opportunities for professional development and offering praise when you notice an employee going above and beyond their job duties.

How Can I Learn These Housekeeping Manager Skills?

There are a few ways that you can learn the necessary skills to be a housekeeping manager. Many of these skills can be learned through on-the-job training, or through experience working in a housekeeping role. However, if you want to specifically learn the skills needed to be a housekeeping manager, you can take courses or get a certification in hotel management or housekeeping management. These courses will teach you the necessary skills to perform the job, such as communication, customer service, leadership, and budgeting.


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