17 Housekeeping Supervisor Skills for Your Career and Resume

A housekeeping supervisor is responsible for the cleanliness of a hotel or other commercial establishment. They oversee a team of housekeepers and ensure that all areas of the property are clean and well-maintained. Housekeeping supervisors need to have a variety of skills to be successful in their role. These skills include leadership, organization, and time management. If you are interested in becoming a housekeeping supervisor, learning about these skills can help you prepare for the job.

MS Office

As a housekeeping supervisor, you may need to create and edit documents for your company. You might also use Microsoft Office programs like Word or Excel to track employee information or manage schedules. Having basic computer skills can help you perform these tasks efficiently.

You may also use MS Office programs to create training materials for your employees. For example, you could use PowerPoint to design presentations about proper cleaning techniques or safety procedures.

Performance Management

A housekeeping supervisor needs to be able to provide constructive feedback and set goals for their employees. This can help them improve their performance, which in turn helps the company achieve its goals. A good performance manager is someone who can give honest feedback while also supporting their team members.

Inventory Management

A housekeeping supervisor needs to be familiar with inventory management skills, which can include knowing how to track and record the supplies needed for cleaning rooms. This can help ensure that you have enough of each supply so your team members can complete their tasks efficiently. It’s also important to know what types of supplies are necessary for maintaining a clean hotel or other establishment.

Budgeting

Budgeting is the process of planning how to spend your resources. As a housekeeping supervisor, you may need to create and manage budgets for supplies, employee salaries and other expenses. Having strong budgeting skills can help you ensure that your company has enough money to cover its costs while also allowing you to make investments in areas that can improve productivity or quality.

Workplace Communication

Housekeeping supervisors must be able to communicate with their staff and other departments in the workplace. They need to be able to give instructions clearly, answer questions and resolve issues that may arise between employees or departments. Housekeeping supervisors also use communication skills when communicating with guests of the hotel or resort where they work. They should be friendly and courteous while answering guest questions and resolving any issues that may arise.

Quality Control

Quality control is the ability to ensure that a product or service meets certain standards. As a housekeeping supervisor, you may need to monitor and evaluate your team’s work to ensure they’re meeting customer expectations. For example, if a guest at a hotel complains about cleanliness, you might investigate the situation to determine whether the employee followed proper cleaning procedures.

Communication

Communication is the ability to convey information clearly. Housekeeping supervisors must be able to communicate with their team and other departments, such as human resources or maintenance. They also need to communicate effectively with guests of the hotel or resort where they work. This may include answering questions about housekeeping procedures, explaining any changes in those procedures and addressing guest complaints.

Leadership

Leadership skills are important for a housekeeping supervisor to have, as they help you direct your team and keep them motivated. Strong leadership skills include being able to delegate tasks effectively, communicate clearly with employees and motivate others through positive reinforcement. You can also demonstrate leadership by providing clear goals for the housekeeping department and creating an environment where everyone feels valued.

Conflict Resolution

Conflict resolution is the ability to diffuse a situation and help people find common ground. Housekeeping supervisors often use this skill when employees disagree on how to complete their duties or if they have different opinions about company policies. For example, if an employee believes they should receive a raise while another employee disagrees, the housekeeping supervisor can mediate the conversation and help them come to an agreement.

Cleaning Methods & Techniques

Housekeeping supervisors should be familiar with the cleaning methods and techniques used by their staff. This ensures that they can provide guidance when needed and ensure that all employees are using proper procedures to clean various surfaces, equipment or other items in a building. For example, some cleaning chemicals may require special handling or disposal methods.

Safety Procedures

Safety procedures are important for housekeeping supervisors to have because they often oversee the work of many employees. Having a strong knowledge of safety protocols can help you ensure that your staff is working in a safe environment and reduce the risk of accidents occurring on the job. You may also be able to train your employees in proper safety techniques, which can help them stay safe while performing their duties.

Decision Making

Housekeeping supervisors must be able to make decisions regarding the housekeeping staff’s duties, schedules and other aspects of their job. For example, if a member of your team is absent, you may need to decide whether another employee can cover their responsibilities or if you need to find an alternate solution. You also need to make scheduling decisions about which employees should work together on certain days or shifts.

Problem Solving

Problem solving is the ability to identify and resolve issues. As a housekeeping supervisor, you may need to solve problems that arise in your work environment or with employees. For example, if an employee has a conflict with another member of staff, you might act as a mediator to help them find a solution. You can also use problem-solving skills when dealing with unexpected situations, such as when equipment breaks down unexpectedly.

Housekeeping Scheduling

Housekeeping supervisors are responsible for scheduling the work of their team. They need to know how many hours each employee needs and when they’re available. This requires them to understand how much time it takes to complete certain tasks, such as cleaning a bathroom or vacuuming an office. It’s also important for them to be able to communicate with employees about their schedules so that everyone is aware of what to expect.

Training & Development

Housekeeping supervisors should have knowledge of training and development processes to ensure their staff is properly trained. You can use your skills in training and development to create a comprehensive employee training program that ensures all employees are knowledgeable about the company’s standards, safety regulations and cleaning techniques. You can also develop individualized training programs for new hires or employees who need additional support.

Flexibility

Flexibility is the ability to adapt to changing circumstances. As a housekeeping supervisor, you may need to change your schedule or work hours if an employee calls in sick or if there’s a special event at the hotel that requires additional cleaning. Being flexible can help you adjust to these changes and ensure that your team has the resources they need to complete their tasks.

Organization

Organization is a skill that can help you as a housekeeping supervisor. You may need to keep track of employee schedules, budgets and other important information for your department or company. Having strong organizational skills can help you manage these responsibilities effectively. It’s also important to be organized when planning and preparing for meetings with employees or clients.

How Can I Learn These Housekeeping Supervisor Skills?

There are a few ways that you can learn the necessary skills to be a housekeeping supervisor. One way is to find a job shadowing or apprenticeship opportunity with a hotel or other organization that has a housekeeping department. This will allow you to learn firsthand about the various aspects of managing a housekeeping department, from budgeting and inventory management to performance management and quality control. Alternatively, you could enroll in a hospitality management program at a college or university, which would provide you with a more comprehensive overview of the skills needed to be a successful housekeeping supervisor. Finally, there are a number of online courses and resources available that can teach you the basics of housekeeping management, such as budgeting, scheduling, and training and development.