How To Become a Dollar General Store Manager: Step-by-Step Guide
Learn about the steps important to pursuing a career as a Dollar General Store Manager, including education, skills, salary and more.
A Dollar General store manager is responsible for the overall operation of a Dollar General store. This includes supervising employees, stocking shelves, and providing excellent customer service. If you are interested in becoming a Dollar General store manager, it is important to know the requirements, duties, and average salary for this position. In this article, we will discuss everything you need to know about becoming a Dollar General store manager.
What Does a Dollar General Store Manager Do?
A Dollar General store manager is responsible for the day-to-day operations of their assigned store. This includes supervising employees, managing inventory and overseeing all customer service issues. Store managers are also responsible for meeting sales goals set by upper management.
The duties of a Dollar General store manager include:
- Hiring, training and supervising employees
- Creating work schedules and assigning tasks to employees
- Monitoring employee performance and providing feedback
- Handling customer complaints and concerns
- Ensuring that the store is clean and organized
- Managing inventory levels and ordering new merchandise as needed
- Processing customer transactions
- Balancing the store’s cash register at the end of each shift
- Meeting sales goals set by upper management
Dollar General Store Manager Salary and Job Outlook
The average salary for a Dollar General store manager is $48,462.53 per year. However, salaries may vary depending on the location, size and type of store managed.
The U.S. Bureau of Labor Statistics predicts that the number of people employed as retail store managers will decline over the next decade. This might be due to the increasing popularity of online shopping, which can lead to fewer customers visiting brick-and-mortar stores. As a result, there may be less need for store managers.
How to Become a Dollar General Store Manager
Here are several steps you should take to become a Dollar General Store Manager.
1. Complete a high school diploma or equivalent
Dollar General store managers typically need a high school diploma or equivalent to apply for the position. Some high schools offer courses in retail management that can help you learn about managing a business and interacting with customers, which can be helpful if you decide to pursue further education. If your high school does not have this course, take classes in math and business to prepare yourself for a career in retail.
2. Consider completing a retail management training program
Dollar General does not require store managers to have a college degree, but completing a training program can help you learn the skills and knowledge necessary for the job. The Dollar General Manager Development Program is available online and provides an overview of the company’s policies and procedures as well as basic management techniques.
The program also includes information about hiring employees, inventory control, customer service and other essential aspects of being a store manager.
3. Gain experience working in the retail industry, preferably in a supervisory role
Dollar General store managers typically have at least three years of experience working in the retail industry. Entry-level positions that can help you gain experience and build your resume include cashier, stock clerk, customer service representative or sales associate.
Working as a supervisor for another company can also be helpful when applying to become a Dollar General store manager. You may also consider taking on additional roles outside of retail management, such as serving as a board member for a non-profit organization or volunteering with a church group.
4. Develop strong leadership and interpersonal skills
Dollar General store managers must be able to lead their employees and interact with them in a positive manner. They should be able to motivate their staff members and ensure that they are performing their jobs well. Dollar General store managers must also be able to work independently and make decisions without having to consult a higher authority.
5. Be able to work well under pressure and handle customer complaints in a professional manner
Dollar General store managers are often required to work under stressful conditions, such as when there is a large volume of customers in the store. They may also need to handle customer complaints and resolve issues quickly and efficiently. Dollar General store managers must always remain professional and courteous at all times.
6. Have basic math skills and be able to use a cash register
Dollar General store managers need to have basic math skills and be able to use a cash register. Dollar General store managers are responsible for calculating the total cost of items purchased by customers, as well as handling money transactions. Candidates should be familiar with using a calculator and adding and subtracting large numbers quickly.
7. Be available to work flexible hours, including nights and weekends
As a Dollar General store manager, you may be required to work nights and weekends. This is because many of the customers who shop at dollar stores are low-income families who tend to do most of their shopping after work or on the weekends.
As such, it’s important for Dollar General store managers to be available during these times in order to provide the best customer service possible.
