How To Become a Starbucks Shift Supervisor: Step-by-Step Guide

Starbucks shift supervisors are responsible for managing a team of baristas and ensuring that customers have a positive experience. If you are interested in becoming a Starbucks shift supervisor, it is helpful to know the job requirements, duties and average salary. In this article, we discuss everything you need to know about becoming a Starbucks shift supervisor.

What Does a Starbucks Shift Supervisor Do?

Starbucks shift supervisors are responsible for managing the store in the absence of the store manager. They oversee shifts, train and support new partners and ensure that customers receive a positive experience. Starbucks shift supervisors also perform many of the same tasks as baristas, such as making coffee drinks and pastries, ringing up customers and cleaning the store.

The duties of a Starbucks shift supervisor include:

• Opening and closing the store
• Training new partners
• Supervising partner breaks
• Assisting customers
• Making coffee drinks and other beverages
• Ringing up customers
• Cleaning the store
• Restocking supplies

Starbucks Shift Supervisor Salary and Job Outlook

The average salary for a Starbucks shift supervisor is $37,080 per year. This figure can vary based on the number of hours worked, geographical location and other factors.

The Bureau of Labor Statistics predicts that job prospects for coffee shop and cafe supervisors will grow much faster than average over the next decade. The demand for these professionals is driven by the increasing popularity of coffee shops and cafes as well as the need for experienced supervisors to manage them.

How to Become a Starbucks Shift Supervisor

Here are several steps you should take to become a Starbucks shift supervisor.

1. Complete a high school diploma or equivalent

Starbucks requires all shift supervisors to have a high school diploma or equivalent. If you are currently in high school, consider taking courses in business and computer applications to prepare for this position. If you have already graduated from high school, consider taking classes that focus on customer service and interpersonal skills. This will help you develop the necessary skills to succeed as a Starbucks shift supervisor.

2. Gain experience working in customer service

Starbucks requires all shift supervisors to have at least one year of experience working in a customer service environment. You can work as a barista or another position within the Starbucks store, such as a cashier or assistant manager, to gain this experience. Working in these roles will help you learn about the company’s products and services, develop your interpersonal skills and become familiar with the Starbucks operating system.

Working in a customer service role also helps you understand what it’s like to work under a supervisor. This knowledge can help you better supervise your own employees when you’re promoted to shift supervisor.

3. Develop strong interpersonal skills

As a Starbucks shift supervisor, you will interact with many different types of people. You must be able to communicate effectively and listen attentively to what your customers are saying. This is important because it helps you understand their needs and make recommendations accordingly.

You may also have to deal with difficult situations involving employees or other managers. Having strong interpersonal skills allows you to handle these scenarios in an effective manner that maintains the reputation of the company.

4. Take initiative to solve problems as they occur

Starbucks shift supervisors are responsible for ensuring that their stores run smoothly and efficiently. This means that they must be able to identify problems as they arise and take the necessary steps to resolve them. For example, if a customer is dissatisfied with his or her drink, it’s the responsibility of the shift supervisor to make sure the customer leaves satisfied.

5. Be able to work in a fast-paced environment

Starbucks stores are often busy, so you need to be able to work in a fast-paced environment. You may have several tasks to complete at the same time and need to prioritize them accordingly. For example, you might need to make sure that all of the products on display are fully stocked while also ensuring that customers are being served quickly and efficiently.

You should also be able to multitask when necessary. For instance, you might need to answer the phone while checking inventory levels or making sure that employees are following company policies.

6. Have good communication skills

Communication is an important part of a shift supervisor’s job. You will need to be able to clearly and concisely convey information to your employees, as well as listen to their concerns and respond appropriately. Effective communication can help you keep your staff motivated and working at peak performance levels.

You may also have to communicate with customers in certain situations. For example, if there is a long line of customers waiting for their orders, you may need to step outside the store and direct traffic so that everyone has an opportunity to get inside the store and order their drinks.

7. Be able to stand for long periods of time

Starbucks shift supervisors are required to stand for long periods of time. This is because they must be available to assist customers and employees at all times, which means being able to move around the store freely. You may need to monitor multiple registers or oversee a team of baristas who make drinks behind a counter.

You should also be prepared to walk around the store to ensure that tables are clean and that there aren’t any spills on the floor.