The Fetch Rewards application allows users to earn points by scanning receipts, which are redeemable for gift cards and other rewards. For users who decide to terminate their account, permanently closing it is a straightforward process. This guide provides detailed instructions on how to fully cancel and delete a Fetch account, covering both the in-app method and the alternative customer support request. Understanding the necessary steps ensures the account closure is handled efficiently.
Essential Steps Before Deleting Your Fetch Account
Before initiating account deletion, users should take several steps to maximize earned value and preserve personal data. The most important action is to redeem all accrued points, as they are forfeited the moment the account is permanently closed. Fetch points cannot be transferred or reactivated, so convert them into gift cards or rewards before starting the deletion process.
Users should also check for any third-party accounts linked to their Fetch profile, such as email accounts for e-receipt submissions, and unlink them manually. This review of profile settings ensures all connections are severed before the account is wiped. If you require a record of past purchases for tax purposes or personal record-keeping, download or screenshot your receipt history and reward redemption log. Once the account is deleted, all historical data will be permanently removed from the Fetch servers.
Step-by-Step Guide to Deleting Your Account In-App
Fetch provides a direct self-service mechanism within the mobile application, which is the fastest way to request permanent account closure. This process is similar for both iOS and Android users, though the exact wording of the menu options may vary slightly. To begin, open the Fetch app and navigate to the “Profile” or “Account” tab, typically found in the bottom-right corner of the screen.
From the Profile section, select the “Help Center” option to access the support portal. Within the Help Center, iOS users generally find a direct link labeled “Deactivate or delete account.” Android users may need to first tap on “Privacy” and then select “Privacy Request Forms” to find the relevant option.
Selecting the appropriate option leads to an official request form that must be filled out and submitted. You will be prompted to re-enter your registered email address and acknowledge the permanent loss of all accumulated points and data. Submitting this form formally initiates the data deletion process, and you should receive a confirmation or follow-up communication from the Fetch team regarding the timeline for complete removal.
Requesting Account Cancellation Through Customer Support
If you cannot access the in-app form, contacting customer support is the necessary alternative. This method is often required for the company to fully comply with data privacy regulations, ensuring your data is handled correctly. Fetch maintains a dedicated support channel for account deletion requests, found by navigating to the “Submit a request” page on the official Fetch website.
When contacting support, select “Account Deletion” from the list of issue categories to ensure the request is routed to the correct team. The support form requires specific identifying information to verify account ownership and process the deletion request accurately. The request must include the email address associated with the account, your registered name, and a clear, explicit statement requesting the permanent deletion of the Fetch account and all associated personal data.
Using the official web form or in-app option is recommended for the quickest response and proper documentation, though a direct email to `support@fetchrewards.com` may also be effective. Since a human representative must process this request, the deletion timeline may be longer than the automated in-app method. You should save a copy of your submitted request or the sent email as a record of the request date.
What Happens After Your Fetch Account is Deleted
Once the deletion request is processed, the action is permanent and irreversible. The most significant outcome is the permanent forfeiture of any remaining points in the account. These points are lost immediately and cannot be recovered or transferred, even if you attempt to create a new account later.
Fetch’s policy states that all account data, including the entire history of snapped receipts, reward redemptions, and profile details, will be permanently deleted from their system. This data removal process may not be instantaneous, as it typically takes a period for the company to fully purge all records from its active and backup servers. If you wish to use the service again, you must sign up for a brand new account and begin accumulating points from zero.
The deletion also prevents you from utilizing the same phone number or email address to create a new account in the future, as the system registers the previous account’s permanent closure. This finality emphasizes the importance of redeeming all points before submitting the deletion request. You should expect to receive a final confirmation from Fetch when the data deletion process is complete.
How to Stop Communications Without Full Deletion
Some users may wish to discontinue receiving promotional messages without losing their accumulated points or the ability to use the app. Managing communication preferences is a simple alternative to permanent account deletion, allowing the account to remain active and preserving the point balance.
To stop marketing emails, utilize the “unsubscribe” link included at the bottom of every promotional email sent by Fetch. Clicking this link removes your email address from the marketing distribution list. Within the Fetch app, you can also manage in-app and push notifications by navigating to the settings menu. Adjusting these settings prevents unwanted alerts about new offers or points balances from appearing on your mobile device.