You can close a Chase savings account online, by phone, in person at a branch, or by mail. The entire process usually takes just a few minutes if your balance is already at zero, though the online method works through Chase’s secure messaging system and may take up to two business days for a response.
Before You Close the Account
A little preparation prevents headaches. Start by logging into your Chase account and checking for any pending transactions, scheduled transfers, or automatic deposits still tied to the savings account. If your employer deposits money into this account, or if you have recurring transfers set up from other banks, switch those to a different account first. Any automatic payment or transfer that hits a closed account will bounce, which can trigger fees or missed payments elsewhere.
You’ll also want to move your remaining balance out before closing. Transfer the funds to another Chase account, send them to an external bank via a standard transfer, or withdraw the cash at a branch or ATM. Chase will handle a small remaining balance by mailing you a check, but moving the money yourself gives you faster access to it. If you recently deposited a check, wait until it fully clears before initiating the closure so you don’t run into complications with held funds.
Closing Online Through Secure Messaging
This is the most convenient option if you don’t need the account closed immediately. Sign in to your Chase account on the website, navigate to the Secure Message Center, and send a message requesting that your savings account be closed. Include the specific account number if you have multiple Chase accounts. Within two business days, a representative will reply with follow-up questions or confirmation. You may be asked to verify your identity or confirm you want any remaining balance sent to you by check.
The drawback here is the slight delay. If you need the account shut down the same day, a phone call or branch visit is faster.
Closing by Phone
Call Chase customer service at 1-800-935-9935. After going through the automated prompts and verifying your identity, ask the representative to close your savings account. Have your account number, Social Security number, and a form of identification information ready, as the representative will need to confirm you’re the account holder. If there’s a remaining balance, let them know where you’d like the funds sent. The call typically takes 10 to 15 minutes.
Closing at a Branch
Walk into any Chase branch and ask to speak with a banker. Bring a valid government-issued photo ID, such as a driver’s license or passport, along with your account number or debit card. The banker can close the account on the spot and hand you a cashier’s check or cash for any remaining balance. This is the fastest method if you want everything handled in one visit, and it’s especially useful if you have a large balance you’d rather not transfer electronically.
Closing by Mail
If none of the other options work for you, send a written request to close your account to:
National Bank By Mail
P.O. Box 36520
Louisville, KY 40233-6520
Include your full name, account number, the last four digits of your Social Security number, and a clear statement that you want the savings account closed. Specify whether you’d like any remaining balance mailed to you as a check. This is the slowest method, so expect it to take a week or more from the time Chase receives your letter.
Fees for Closing
Chase does not charge an early account closure fee on savings accounts. You can close the account at any time without a penalty, whether you’ve had it for two weeks or two years. The only cost risk is if your balance has dropped below the minimum required to avoid the monthly service fee. If a service fee posted before you got around to closing, that charge won’t be reversed automatically, so check your recent statements.
What to Do After Closing
Once the account is closed, log back into Chase after a few days to confirm it no longer appears among your active accounts. Keep your final statement for your records, especially if you’ll need it for tax purposes (interest earned on savings accounts is taxable income, and Chase will send you a 1099-INT form for the year if you earned $10 or more in interest).
Double-check that no automatic transfers or direct deposits are still pointing to the old account number. Even after closure, a stray ACH transfer attempt can sometimes cause confusion between your bank and the sender. Updating every linked service before or shortly after closing eliminates that risk entirely.