To delete your FloatMe account, open the app, tap the profile icon in the top right corner, go to the “Membership” section, then tap “Billing” to cancel your subscription. That stops future charges and effectively closes your account. But getting FloatMe to actually stop billing you has been a documented problem, so you should take a few extra steps to protect yourself.
Cancel Through the App
The in-app cancellation path is straightforward:
- Open the FloatMe app
- Tap the profile icon in the top right corner
- Tap “Membership”
- Go to “Billing” and cancel your subscription
After you cancel, your account will show a “Pending Cancellation” status, and you’ll keep access until the end of your current billing period. FloatMe should send you a confirmation email. Save that email. Screenshot your “Pending Cancellation” status too. You may need this proof later.
Timing matters: submit your cancellation at least one business day before your next renewal date. FloatMe processes payments through ACH transfers, which take time to clear. If you cancel too close to your billing date, the charge may go through anyway.
Repay Any Outstanding Advances First
If you have an unpaid cash advance (a “float”), repay it before you try to cancel. FloatMe has silently rejected cancellation requests from users who still had outstanding balances. The key word is “silently.” According to an FTC complaint against the company, FloatMe would reject the request without notifying the consumer, then keep charging the monthly subscription fee. The user would think they canceled, but nothing actually changed on FloatMe’s end.
The same FTC complaint noted that cancellations also failed if the email address a user entered didn’t match FloatMe’s records exactly. Double-check that any information you provide during cancellation is identical to what you used when you signed up.
Why You Should Verify the Cancellation Went Through
FloatMe has a well-documented history of continuing to charge users after they cancel. The FTC’s complaint includes consumer reports of people who canceled multiple times through the app, emailed support, received confirmation responses, and were still billed monthly. One user reported their bank account going negative from a FloatMe subscription charge months after closing their account.
After you cancel, watch your bank statements for the next two to three billing cycles. If you see another FloatMe charge, you have a few options to stop it.
Block Future Charges Through Your Bank
If FloatMe continues billing you after cancellation, contact your bank directly. You can request that your bank block future ACH debits from FloatMe. Most banks allow you to revoke ACH authorization for a specific company, which prevents that company from pulling money from your account regardless of what their system says.
You can also dispute any charges that posted after your cancellation date. Your confirmation email and screenshot of the “Pending Cancellation” status serve as evidence that you canceled before the charge. If your bank card is on file with FloatMe, consider replacing it or removing it as an additional safeguard.
Request Data Deletion Separately
Canceling your membership stops the billing, but it doesn’t necessarily delete your personal data from FloatMe’s systems. If you want your data removed entirely, you’ll need to contact FloatMe’s support team directly through the app or their help center and request account deletion. Reference your right to data deletion under your state’s privacy laws if applicable. Keep a record of this request as well.
When you reach out, use the exact email address tied to your FloatMe account. As noted above, mismatched email addresses have caused FloatMe to ignore or reject requests without telling users.