The fastest way to reset an agent’s password in Sabre Red is to have your agency’s CREATE/PASRES administrator handle it directly. This designated admin can reset EPR (Employee Profile Record) passcodes without waiting on Sabre support, getting your agent back into the system in minutes rather than hours.
Ask Your CREATE/PASRES Admin First
Every agency using Sabre Red has at least one person designated as a CREATE or PASRES administrator. This is the person with elevated permissions to manage agent profiles, including resetting passwords. Sabre itself recommends this as “the quickest and safest way to regain access to the system.”
If you are the administrator, you can reset an agent’s passcode through the EPR management commands within Sabre Red. You’ll need the agent’s Agent ID and your agency’s PCC (Pseudo City Code) to locate the correct profile and issue the reset. Once the new passcode is set, the agent can sign in immediately and will typically be prompted to create a new personal password on first login.
If you don’t know who your CREATE/PASRES admin is, check with your agency manager or office lead. In smaller agencies, this is often the owner or a senior agent.
Using Sabre’s Online Passcode Reset Form
When your agency’s admin is unavailable, or if you are the admin and need Sabre’s direct help, you can submit a reset request through the Passcode Reset form on Sabre Central (central.sabre.com). The form asks for the following:
- Agent ID: The specific sign-in identifier for the locked-out agent
- PCC: Your agency’s Pseudo City Code
- Environment: Choose RES (production/live), CERT (certification), or TSTS (testing), depending on which system the agent needs access to
- Agent Name: Full name matching the agent’s profile
- Phone Number: A direct number where Sabre can reach someone about the request
- Contact Email: Where Sabre will send confirmation or follow-up details
- Additional Comments: Any context that might help, such as whether the account is locked after too many failed attempts
Turnaround on form submissions depends on Sabre’s support queue, so this route is slower than having your in-house admin handle it. Use it when the admin path isn’t an option.
What to Do if the Agent ID Is Locked
If an agent enters the wrong password too many times, the Agent ID can become locked entirely. A locked ID is different from a forgotten password. Your CREATE/PASRES admin may be able to unlock it, but in some cases, the lock requires Sabre’s support team to intervene. When submitting the online form for a locked account, note in the Additional Comments field that the ID is locked, not just that the password needs resetting. This helps Sabre’s team route the request correctly.
Choosing a New Password
When setting or resetting a password, follow your agency’s internal security policies alongside Sabre’s requirements. Sabre environments generally require passwords that meet minimum length and character rules, though the specifics can vary by how your agency’s security profile is configured. A strong approach is to use a passphrase of 12 or more characters that combines letters, numbers, and at least one special character, rather than a short, complex string that’s hard to remember.
Avoid reusing passwords from other systems. If the agent’s previous password may have been compromised, make sure the new one is completely different.
Keeping Access Running Smoothly
Make sure more than one person at your agency has CREATE/PASRES admin rights. If your only admin is out sick or on vacation when someone gets locked out, you’re stuck waiting on Sabre’s form-based process. Having a backup admin means password resets stay a two-minute fix instead of a potential half-day disruption. Your agency’s Sabre account manager can help set up additional administrators if needed.