20 HUB International Interview Questions and Answers

HUB International is a global insurance brokerage that provides a range of insurance and risk management products and services. If you’re interviewing for a job at HUB International, you can expect to be asked some company specific interview questions.

To help you prepare, we’ve compiled a list of sample HUB International interview questions and answers. These questions will give you a better idea of what to expect during your interview and how to best answer them.

HUB International Interview Process

The interview process at HUB International is thorough and professional. The hiring manager will ask relevant questions about your professional background, and they will explain the expectations for the position you applied for. The whole process usually takes a couple of weeks.

1. What do you know about HUB International?

This question is a great way for the interviewer to assess your research skills and determine whether you are familiar with their company. When preparing for this interview, make sure to read up on HUB International’s mission statement, values and goals. You can also learn about the types of services they offer and what sets them apart from other insurance companies.

Example: “I know that HUB International is one of the largest independent insurance agencies in the country. I am impressed by how much you value customer service and strive to provide excellent care to all of your clients. I have heard many good things about working here, including the flexible work schedule and opportunities for career advancement.”

2. How would you describe your customer service style?

HUB International is a company that values customer service. Your answer to this question can show the interviewer how you would interact with clients and customers in their organization. Use examples from your previous experience to describe your customer service style, including what makes it effective.

Example: “I believe that providing excellent customer service is an important part of my job. I always strive to make sure my clients feel valued and respected. In my last position, I had a client who was very upset about some information they received from our team. I listened carefully to them as they expressed their concerns and then explained why we made the decision we did. They were still unhappy but understood our reasoning more. After that interaction, they became one of our biggest advocates.”

3. Provide an example of a time when you went above and beyond for a client/customer.

This question is a great way to show your interviewer that you are willing to go the extra mile for clients. When answering this question, it can be helpful to think of a specific time when you helped a client in need or went above and beyond to help them achieve their goals.

Example: “When I first started working as an insurance agent, I had a client who was looking for life insurance. After meeting with him, he told me that his goal was to have enough coverage so that if anything happened to him, his family would be financially secure. He also wanted to make sure that he didn’t spend too much money on his policy each month.

I spent some time researching different policies and found one that fit all of his needs. However, it was more expensive than what he originally wanted to spend per month. Instead of just telling him about the policy, I called him and explained why I thought it was important for him to get the better policy. He agreed to look into it further, and after comparing the two policies, he decided to upgrade to the more expensive one.”

4. If a customer was unhappy with their purchase, how would you handle the situation?

This question can help the interviewer determine how you handle customer complaints and whether you have experience with handling them. Use examples from your past work experience to show that you know how to resolve conflicts with customers.

Example: “I would first apologize for their dissatisfaction and ask what I could do to make it right. If they were unhappy with a product, I would offer to replace it or give them a refund. If they were unhappy with the service, I would try my best to resolve the issue by offering additional services or discounts on future purchases.”

5. Do you have experience working in a team environment?

Working in a team environment is an important part of the insurance industry. Hiring managers want to know that you can work well with others and are willing to collaborate on projects. Use your answer to highlight your teamwork skills, such as communication, collaboration and problem-solving.

Example: “I have experience working in a team environment at my current job. I am currently one of three underwriters for our company. We all share information about new policies and claims so we can make informed decisions. When it comes time to approve or deny a claim, we discuss each case thoroughly before making a final decision.”

6. Describe a time when you had to work on several projects at once.

This question can help the interviewer understand how you prioritize your work and manage multiple deadlines. Use examples from previous jobs to describe how you organized your time, communicated with others and managed your workload.

Example: “At my last job, I was responsible for managing several different accounts at once. For example, one client would need a quote on their insurance while another needed assistance with filing a claim. In these situations, I would set aside blocks of time each day to focus on specific tasks. This helped me stay organized and ensure that all clients received the attention they needed.”

7. Are you comfortable presenting information to groups of people?

This question can help the interviewer determine if you have experience presenting to large groups of people. If you do, they may want to know how you overcame any challenges and what your presentation skills are like. If you don’t have much experience with public speaking, you should explain why and describe a time when you had to give a presentation in front of a group.

Example: “I’ve presented information to groups of up to 100 people before, but I find that smaller groups are easier for me. When I present to larger groups, I make sure to use visual aids so everyone can see my slides clearly. I also speak slowly and loudly so everyone can hear me.”

8. How well do you communicate over the phone? Over email? In person?

HUB International is a global company, so you may be required to communicate with your team members over the phone or via email. The interviewer wants to know how well you can communicate in these situations and whether you have any special skills that make it easier for you to do so.

Example: “I am very comfortable communicating over the phone and I find that my voice carries well on the other end of the line. I also feel confident speaking in front of large groups, which helps me when presenting information to teams over the phone or through video conferencing software. When communicating via email, I prefer to use short sentences and bullet points to keep things concise. This makes it easier for others to understand what I’m trying to say.”

9. When was the last time you had to deal with a difficult customer or situation?

This question can help the interviewer get a better idea of how you handle conflict and challenging situations. Use examples from your previous work experience to highlight your problem-solving skills, communication skills and ability to remain calm under pressure.

Example: “In my last position as an insurance agent, I had a customer who was very upset about her claim. She felt that she should have received more money than what we offered her. I listened to her concerns and explained our reasoning for offering the amount we did. After explaining our policy, she understood and accepted the offer.”

10. Which shift are you available to work?

HUB International has a variety of shifts available to their employees. The interviewer may ask this question to see if you are flexible with your schedule and can work any shift that is needed. If you have experience working different shifts, share what they were in your answer.

Example: “I am able to work all three shifts at HUB International. I worked the day shift for two years before moving to the night shift where I worked for another year. I prefer the night shift because it’s quieter and there are fewer distractions. However, I enjoy working all three shifts as each one presents its own challenges.”

11. Describe your experience coordinating multiple accounts.

Hiring managers may ask this question to learn more about your experience working with multiple clients and insurance companies. They want to know if you can handle the responsibilities of their job, which include managing multiple accounts and ensuring all client needs are met. In your answer, describe a time when you worked with multiple clients or insurance companies. Explain how you managed these relationships and what strategies you used to keep track of everything.

Example: “In my last position as an account manager, I oversaw five different insurance companies. Each company had its own unique set of policies and procedures that I needed to follow. To manage this process, I created a spreadsheet for each company where I tracked important information like policy renewals and claims. This helped me stay organized and ensure all clients were getting the best service possible.”

12. What are some ways that you can see yourself improving our services?

Hiring managers want to know that you’re not only qualified for the position, but also have ideas on how to improve their company. They may ask this question to see if you can think of ways to make improvements or changes in a positive way. When answering this question, it’s important to be honest and specific about your intentions.

Example: “I’ve noticed that HUB International has an excellent reputation within the industry. However, I do believe there are some areas where we could improve our services. For example, I would like to implement more training programs for new employees so they feel comfortable with their roles sooner. Another idea is to create a mentorship program for experienced agents to help train newer agents.”

13. Why is it important to innovate in the insurance industry?

HUB International is a company that values innovation, and they want to make sure you understand why it’s important. This question allows the interviewer to see how you think critically about your industry and what you would bring to their team. Use examples from your experience or explain how you would approach innovating in the insurance industry if you haven’t worked in an innovative environment before.

Example: “Innovation is crucial for any business because it helps companies stay relevant and competitive. In my last role as a claims adjuster, I saw firsthand how innovation can help improve processes and save time and money. For example, when I was working on a claim where there were multiple parties involved, I suggested we use a mobile app to collect information from all of them at once. The client loved this idea and implemented it into their process.”

14. What motivates you?

HUB International is a large company that offers many opportunities for growth. Your answer to this question can show the interviewer what motivates you and how you might fit into their organization. When answering, think about what drives you in your personal life and career. Consider mentioning some of these motivations along with any skills or experiences that help you achieve them.

Example: “I am motivated by helping others succeed. I love being part of a team where everyone supports each other. In my last position, I was able to motivate my coworkers to work hard and be innovative. I also enjoy challenges, so I’m excited to learn more about HUB International’s diverse clientele.”

15. Have you ever disagreed with a manager’s decision? How did you handle it?

This question can help the interviewer determine how you handle conflict and whether you are able to voice your opinion. Your answer should show that you can disagree respectfully with a manager without damaging your relationship or reputation.

Example: “I once disagreed with my manager’s decision to not give an employee who was struggling with their work any additional training. I felt it would be beneficial for them, but my manager said they didn’t want to waste time on employees who weren’t willing to put in the effort. I told my manager that I thought it was important to offer support to all employees, even if they don’t always take advantage of it. My manager agreed to let me train the employee after hours so we wouldn’t have to use company resources. The employee ended up leaving the company before completing the training, but I think offering the training helped them feel more supported by our team.”

16. Tell us about a time where you were able to successfully improve a process.

This question is a great way to show your problem-solving skills and ability to adapt. When answering this question, it can be helpful to mention the steps you took to improve the process and how it benefited the company or organization.

Example: “At my previous job, I noticed that we were having issues with our customer service department. Customers would call in for help but often times they weren’t getting the answers they needed. This was causing them to call back multiple times, which was costing us money. So, I decided to meet with the customer service team to see what could be done to improve the situation. We came up with a solution where we hired more customer service representatives so there would always be someone available to answer questions.”

17. What do you think are the most important qualities for someone in this position to possess?

This question is a great way for the interviewer to assess your understanding of what’s important in this role. They’re looking for someone who can perform well and also fit into their company culture. When answering, it’s best to focus on qualities that are most relevant to the job description.

Example: “I think one of the most important qualities for someone in this position is adaptability. This role requires you to be able to solve problems quickly and efficiently while working with many different people. I’m confident that my communication skills and problem-solving abilities make me an excellent candidate for this position.”

18. What would you say is your greatest strength and weakness?

This question is a common one in interviews, and it’s important to be honest. Employers want to know what your greatest strengths are so they can use them when you’re on the job. They also want to know about any weaknesses that you’re working on improving or have already improved upon.

Example: “My greatest strength is my ability to work well with others. I am always willing to help others succeed and support them as much as possible. My weakness would be my perfectionism. While this has helped me achieve many goals in life, sometimes I need to learn to let things go and accept that some things just aren’t perfect.”

19. If hired, what would be your approach to analyzing our clients’ current processes?

This question is an opportunity to show your analytical skills and how you would apply them to the company’s clients. Your answer should include a specific example of how you would approach this task, including what steps you would take and why these steps are important.

Example: “I would first conduct a thorough analysis of each client’s current processes by interviewing key stakeholders within the organization. I would then create a detailed diagram of their current process flow, which will help me identify areas where improvements can be made. After analyzing the data, I would present my findings to the client and discuss potential solutions for improving their business operations.”

20. Can you tell me about a time when you were working on a team project and there was conflict, how did you handle it?

Teamwork is an important skill to have when working in the insurance industry. The interviewer may ask this question to see how you handle conflict and work with others. Use your answer to show that you can collaborate with others, communicate effectively and solve problems together as a team.

Example: “In my last position, I was part of a large project where we had to create a new website for one of our clients. We were all given different tasks to complete, but there was some confusion about who was responsible for what. When I noticed that no one else was taking care of it, I volunteered to take on the task myself so that we could get it done by the deadline.”