20 HUB International Interview Questions and Answers

HUB International is one of the world’s largest insurance brokers. With over 11,000 employees in more than 450 offices across North America, HUB International offers a wide range of insurance and risk management products and services.

If you’re interviewing for a job at HUB International, you can expect to be asked a variety of questions about your experience, qualifications, and availability. To help you prepare, we’ve gathered a list of sample HUB International interview questions and answers.

HUB International Interview Process

The interview process at HUB International is generally quick and efficient. Most candidates report having a phone screen followed by one or two in-person interviews. The interviews are typically fairly straightforward, with questions about your experience and qualifications for the role you’re applying for. Overall, the interview process is positive and professional, with most candidates feeling that they had a good experience.

1. What do you know about HUB International?

This question is a great way for the interviewer to see how much you know about their company. It’s important that you do your research before going into the interview, so you can show the hiring manager that you’re serious about this position and understand what they do.

Example: “I’ve been following HUB International since I started my career in insurance. They are one of the largest insurance companies in the world, with over $1 billion in revenue. Their headquarters are located in Illinois, but they have offices all over the globe. They offer many different types of insurance, including life, health, property and casualty insurance. In fact, they were voted as one of the best places to work by Forbes magazine.”

2. Tell me about a time when you had to deal with an angry client, how did you handle it?

Hiring managers want to know that you can handle conflict and remain calm. They also want to see how you resolve issues with clients. When answering this question, try to focus on your ability to stay calm and solve problems.

Example: “I once had a client who was upset because they didn’t receive their insurance check in the mail. I explained to them that we mailed it out over two weeks ago and that there must have been an issue with the postal service. The client became very angry and started yelling at me. I remained calm and told them that I would look into the situation further. After checking our records, I found that the check was never sent out. I apologized for the mistake and assured them that I would make sure it got sent out right away.”

3. Do you have any experience working in the insurance industry?

HUB International is an insurance company, so it’s likely they’ll ask this question to see if you have any experience working in the industry. If you do, share your previous experience and how it relates to the position. If you don’t have experience, explain why and talk about what you would bring to the role that makes you a good fit for the job.

Example: “I’ve worked as an underwriter for five years at my current employer. In this role, I assess risk and determine coverage amounts based on client information. This experience has taught me how to work with clients to find solutions to their problems and helped me develop excellent communication skills.”

4. What are your strengths and weaknesses?

This question is a common one in interviews, and it’s important to answer honestly. Employers ask this question because they want to know what you’re good at and where you can improve. When answering this question, be sure to focus on your strengths rather than your weaknesses.

Example: “I am extremely organized and detail-oriented. I also have excellent communication skills and work well under pressure. My weakness is that sometimes I get overwhelmed with too many tasks. To overcome this, I make lists and prioritize them so I can stay on track.”

5. Why do you want to work at HUB International?

This question can help the interviewer get to know you better and understand why you are a good fit for their company. When answering this question, it can be helpful to mention something specific about HUB International that interests you or what drew you to apply for the position.

Example: “I want to work at HUB International because I am passionate about helping people find insurance solutions that meet their needs. In my previous role as an agent, I found that many of my clients were struggling to find affordable coverage. I helped them find policies that met their budget while still providing adequate protection. This is something I enjoy doing, so I would love to continue working in this capacity.”

6. How would you describe yourself as a person?

This question is a great way to learn more about the candidate’s personality and values. It also helps employers determine if you would fit in with their company culture. When answering this question, it can be helpful to mention one or two of your best qualities that relate to the job description.

Example: “I am an extremely hard worker who always strives for excellence. I believe that every task I do should be done well, no matter how small. I’m also very organized and detail-oriented. These skills have helped me excel in my previous roles as a claims adjuster and help me understand what clients need when they call into our customer service department.”

7. What does customer service mean to you?

HUB International is a company that prides itself on its customer service. They want to know what you think about this important aspect of the insurance industry and how you would apply your own definition of customer service in your role as an underwriter.

Example: “Customer service means making sure my clients are happy with their experience. I believe it’s important to be available when they need me, whether that’s by phone or email. It also means being honest with them about any information they may not like hearing. For example, if I can’t offer them a discount because of their driving history, I will let them know right away so they don’t expect one.”

8. Describe your sales style.

HUB International is a sales-oriented company, so it’s likely that your interviewer will ask you this question. They want to know how you approach selling and whether or not you’re a good fit for the company culture. To answer this question, think about what kind of salesperson you are. Are you aggressive? Friendly? Try to describe yourself in terms of your sales style.

Example: “I’m an outgoing person who likes to get out there and meet new people. I find that my best clients are ones that I’ve built relationships with over time. I like to take the time to learn about their businesses and offer them solutions based on their needs. I believe that when I can help someone solve a problem, they’ll be more likely to do business with me again.”

9. If you were hired for this position, what would be your approach to acquiring new clients?

Hiring managers want to know that you have a plan for acquiring new clients. They also want to see if your approach aligns with the company’s values and goals. When answering this question, be sure to highlight how your skills and abilities can help grow the company.

Example: “I would start by researching which companies are in need of our services. I would then reach out to these companies and offer them a free consultation. If they like what we have to offer, I would work with their team to create a customized insurance policy. This strategy is beneficial because it allows us to get to know each client while providing valuable insight into their needs.”

10. What is your experience managing a team of employees?

Hiring managers may ask this question to learn more about your leadership skills. They want to know how you motivate and inspire others, as well as how you handle conflict or disagreements among team members. In your answer, try to explain what steps you take to ensure everyone is on the same page and understands their responsibilities.

Example: “In my previous role, I managed a team of five employees who worked in different departments. Each employee had unique strengths that they brought to the table, so I made sure to give them all opportunities to use those strengths. For example, one employee was great at communicating with clients while another excelled at data analysis. I encouraged each employee to share their knowledge with the rest of the team so we could work together to solve problems.”

11. What type of management style do you prefer?

Hiring managers may ask this question to learn more about your management style and how it aligns with the company’s culture. They want to make sure you’ll be a good fit for their organization, so they might look for someone who prefers the same type of leadership as their current manager. When answering this question, try to describe what kind of leader you are and why that would work well in this role.

Example: “I believe in being an approachable leader who is always available to my team members. I think this style can help foster trust between employees and leaders, which can lead to better communication and collaboration. In my last position, I was often the first person my team members came to when they had questions or concerns. This helped me build strong relationships with my team and understand their needs.”

12. Where do you see yourself in 5 years?

This question is a common one in interviews. It allows the interviewer to get an idea of your career goals and aspirations. Your answer should include what you hope to accomplish professionally, but it can also be beneficial to mention personal goals as well.

Example: “I see myself working for HUB International in five years. I would like to have advanced my career enough that I am managing a team of insurance agents. In five years, I plan on being happily married with two children. My family will be living in a house by then, and I’ll be able to afford all of our expenses without any financial stress.”

13. Are you willing to travel?

HUB International is a global company, so they may ask this question to see if you’re willing to travel for work. If you are, be sure to mention the amount of traveling you’ve done in your career and how often you would like to do it. If you aren’t comfortable with frequent travel, explain that you can make regular trips or have experience working remotely.

Example: “I am happy to travel as needed. I understand that HUB International is a global company, so I’m prepared to visit different locations regularly. In my last position, I traveled once every two weeks. I find that I enjoy meeting new people and learning about their culture, so I actually look forward to these trips.”

14. How do you stay up to date on new products that may be relevant to your customers?

HUB International is a company that offers many different products and services to its customers. The interviewer wants to know how you can stay up to date on new developments in the industry so you can provide your clients with relevant information about these changes.

Example: “I have several resources I use to keep up-to-date on new products, including trade publications, professional organizations and social media. I also subscribe to newsletters from companies that offer products or services that may be of interest to my clients. I find this helps me understand what’s happening in the market and gives me ideas for new ways to help my clients.”

15. Have you ever worked with someone who was difficult to get along with? How did you handle it?

Hiring managers may ask this question to see how you handle conflict in the workplace. They want to know that you can work with others and resolve issues without causing problems for your employer or their company. In your answer, try to show that you are willing to compromise and communicate effectively with others.

Example: “I once worked with a coworker who was very outspoken about her opinions. She would often disagree with my ideas and offer her own solutions. At first, I found it difficult to get used to her style of communication. However, I learned that she just wanted to help me do my job better. I started asking her questions about her suggestions so we could discuss them more thoroughly. Eventually, she understood that I valued her opinion and began offering advice more frequently.”

16. Can you tell us about a time where you had to make a decision without consulting your manager?

This question can help the interviewer understand your decision-making skills and how you handle challenging situations. Use examples from your past where you made a choice that was beneficial to your team or company, even if it wasn’t what your manager would have done.

Example: “In my previous position as an insurance agent, I had a client who needed to file a claim for their home after a fire. The homeowner’s policy covered the damage, but they also had a separate flood insurance policy with us. When we filed the claim, our department determined that the flood insurance should cover the cost of repairs since the fire didn’t cause any water damage. However, the flood insurance company denied the claim because they said the fire caused the flooding.

I spoke with my manager about the situation, and she told me to follow the instructions given by the flood insurance company. After speaking with her, I decided to call the flood insurance company back and explain the situation again. They agreed to review the case again, and this time, they approved the claim.”

17. We like our account managers to be able to think quickly on their feet. Give us an example of when you had to think quickly under pressure.

Account managers often have to make quick decisions. This question helps the interviewer determine how you react under pressure and whether you can think critically.

Example: “I once had a client who was in a rush to get his insurance policy renewed before it expired. He called me on my cell phone while I was at lunch, so I told him that I would call him back as soon as I could. When I returned his call, he said he needed to renew his policy immediately because he was leaving for vacation the next day. I asked if he could wait until after 5 p.m., which gave me enough time to contact our underwriter and complete the renewal process.”

18. Do you have any certifications or licenses that are relevant to the insurance industry?

HUB International is a large insurance company that offers many different types of insurance. They want to make sure you have the necessary certifications and licenses for their specific needs. If you do, be sure to mention them in your answer. If you don’t, explain why you don’t but emphasize your experience and knowledge.

Example: “I am currently pursuing my CIC certification through the Insurance Institute of America. This certification will allow me to work with all types of insurance policies including life, property and casualty insurance. I also have my driver’s license and car insurance policy.”

19. What motivates you to succeed?

This question can help the interviewer get to know you as a person and understand what drives you. Your answer should reflect your personal values, goals or ambitions.

Example: “I am motivated by helping others succeed. I love seeing my clients’ businesses grow and thrive because it makes me feel like we’re all working together toward a common goal. I also find that I’m driven by competition. I want to be the best at what I do, so I always strive to learn new things and improve my skills.”

20. What is your greatest achievement?

This question is a great way to learn more about your potential new colleagues. It’s also an opportunity for you to show the interviewer what you’re capable of and how you can contribute to their company. When answering this question, it’s important to choose something that relates to the position you’re applying for.

Example: “My greatest achievement was when I helped my previous employer save money on insurance by finding loopholes in our policy. We were able to lower our premiums by 10% without changing any of our coverage. This saved the company $100,000 per year.”