12 Human Interest Interview Questions and Answers

Human Interest is a technology company that provides 401(k) retirement plans to small- and medium-sized businesses. They believe that every worker deserves access to a bright financial future, and they’re on a mission to make retirement savings easy and accessible for everyone.

If you’re interviewing for a job at Human Interest, you can expect to be asked questions about your qualifications, work history, and availability. You may also be asked behavioral interview questions, which are designed to assess your ability to handle various situations you may encounter in the workplace.

In this guide, we’ve compiled a list of sample Human Interest interview questions and answers to help you prepare for your interview.

Human Interest Interview Process

The interview process at Human Interest can vary depending on the position you are applying for. However, most positions will require at least three interviews, one with a recruiter, one with a team lead, and one with a director. The process is generally quick and efficient, and allows candidates to get a good sense of the role they are applying for and the company culture.

1. What are your goals for the next five years?

Employers ask this question to learn about your career goals. They want to know if you are planning on staying with their company for the long term or if you’re looking for a short-term job. When answering, be honest and specific about what you hope to achieve in the next five years. If you have no plans of leaving the company, explain how you plan to grow within the organization.

Example: “My goal is to become an editor by the end of the year. I would also like to continue working here as long as possible. I love the work that we do and feel that I can make a real difference in people’s lives.”

2. How would you handle a situation where a customer was unhappy with their service and demanded to speak with a manager?

This question can help interviewers assess your customer service skills and how you handle conflict. When answering, it can be helpful to describe a specific situation in which you helped resolve an issue with a customer or helped another employee solve a problem with a customer.

Example: “In my last role as a receptionist at a law firm, I had a client who was unhappy with the way their case was being handled by our attorneys. They demanded to speak with a manager, so I asked them to wait while I got one of the partners on the phone. The partner spoke with the client for about 20 minutes, and they were able to resolve the issue. Afterward, the client thanked me for helping them get in touch with someone who could better address their concerns.”

3. Why do you want to work at Human Interest?

This question is a great way for employers to learn more about your interest in their company. They want to know that you have done some research on the organization and are excited about what they do. When preparing for this question, make sure you read through the job description and look at any information the employer has shared about the company culture. Show them that you share their values and would be proud to work there.

Example: “I am passionate about helping others, so when I saw Human Interest’s mission of providing aid to those who need it most, I knew I had to apply. Your company seems like an amazing place to help people while also working with a team of compassionate professionals. I think my skills as a writer and researcher would be valuable here.”

4. Tell me about a time when you had to make a difficult decision in the workplace.

This question can help the interviewer get a better idea of how you make decisions and what your thought process is. It can also show them how you handle conflict, which is an important skill for human interest writers to have. When answering this question, it can be helpful to give specific details about the situation and explain why you made that decision.

Example: “When I was working as a freelance writer, I had to decide whether or not to write an article on a topic that could potentially hurt someone’s reputation. After talking with my editor, we decided that the story was worth telling because it would raise awareness about a serious issue. We worked with the subject of the article to ensure they were comfortable with us writing the piece.”

5. Are you comfortable making cold calls?

This question is a good way to determine how comfortable you are with networking and reaching out to people. If the job requires you to make cold calls, it’s important that you’re confident doing so. You can answer this question by explaining your comfort level with making cold calls and what strategies you use to overcome any discomfort.

Example: “I’m not as comfortable making cold calls as I am meeting new people in person. However, I’ve found that if I prepare for my cold call ahead of time, I feel more confident when I actually place the call. For example, I recently had to reach out to someone who worked at a company I was unfamiliar with. To prepare, I researched the company online and read through their website. This helped me understand the type of services they offered and made me feel more prepared when I called.”

6. Describe a time when you were working on a project and ran into an issue, how did you manage it?

This question is a great way to show your problem-solving skills and how you react in stressful situations. When answering this question, it can be helpful to describe the steps you took to solve the issue and what you learned from the experience.

Example: “When I was working on my master’s degree, I had an assignment where we were supposed to create a marketing campaign for a product or service. I chose to do mine on a local coffee shop that was struggling with sales. I created a marketing plan that included social media ads, discounts and coupons and even some influencer marketing. The owner of the coffee shop loved my idea and implemented all of my suggestions. They ended up having their best quarter ever.”

7. What is your experience with salesforce?

This question is a great way to see how much experience you have with the company’s software. If you don’t have any, it’s okay to say so and explain what other platforms you’re familiar with.

Example: “I’ve used salesforce for my previous two jobs, but I’m also experienced with Microsoft Access and Excel. I find that these three programs are similar in many ways, which makes it easy to learn new features on one platform when I need to.”

8. What makes you different from other candidates?

Employers ask this question to learn more about your personality and how you stand out from other candidates. When answering, think of a unique quality or skill that makes you different from others. Try to choose something that is relevant to the position you’re applying for.

Example: “I am an excellent communicator, which I believe is important in this role. In my previous job, I was responsible for communicating with clients over the phone and through email. I always made sure to respond to their questions within 24 hours and provide them with detailed answers. This helped me build strong relationships with many of our clients.”

9. If you could change one thing about our company what would it be?

This question is a great way to test your knowledge of the company and how you would fit in. It also allows you to show that you are willing to make changes for the better. When answering this question, it’s important to be honest about what you would change but also explain why you wouldn’t want to implement those changes yourself.

Example: “I think one thing I would change about our company is the dress code. I love the casual atmosphere here, however, I feel like we could benefit from having more professional attire on Fridays. This would allow us to have a more relaxed work week while still looking professional when meeting with clients.”

10. Do you have any experience with financial services or retirement plans?

This question is a great way to see if you have any experience with the company’s products or services. If you do, it can be an excellent opportunity to show your knowledge and enthusiasm for the role. If you don’t, you can explain why you’re interested in working at this particular company.

Example: “I’ve worked with financial services before, but I’m more excited about working here because of the unique nature of your company. Your retirement plans are some of the most innovative on the market, which is what drew me to apply for this position.”

11. When were you most proud of yourself in a professional setting?

This question can give the interviewer insight into your personality and how you interact with others. It also helps them understand what motivates you to succeed in your career. When answering this question, it can be helpful to think of a specific time when you were able to help someone or solve a problem that positively impacted the lives of others.

Example: “When I was working as an assistant at my previous job, I noticed one of our clients had been having some trouble getting their website up and running. They were very frustrated because they couldn’t get any answers from our IT department. So, I offered to help them myself. After looking through their account, I realized there was a small error in the coding that prevented the site from loading properly. I fixed the issue and got the client back up and running within 24 hours.”

12. What do you think the biggest challenge will be for you if hired?

Employers ask this question to see if you are aware of the challenges that come with a particular role. They want someone who is willing to take on these challenges and learn from them. When answering, think about what you know about the job so far. Think about what skills you have that will help you overcome any challenges.

Example: “The biggest challenge I would face in this position is learning how to work with people who have different opinions than me. I am passionate about my beliefs, but I understand that everyone has their own thoughts. I plan to use my communication skills to listen to others and try to find common ground. If we can all agree on some things, it may be easier to discuss our disagreements.”