20 Humana Interview Questions and Answers

When you go to a job interview, you can expect to be asked a variety of questions about your qualifications, experience, and goals. But what if you’re interviewing for a position at a specific company? In that case, you may be asked company-specific interview questions.

For example, if you’re interviewing for a position at Humana, you may be asked about your thoughts on the Affordable Care Act, or how you would handle a situation in which a customer was unhappy with their coverage.

Answering these questions can be tricky, but it’s important to remember that the interviewer is just trying to get to know you and your thought process. With that in mind, here are some tips for answering company-specific interview questions.

Humana Interview Process

The interview process at Humana can vary depending on the position you are applying for. However, most interviews will begin with a phone screen or text-based screen, followed by a video panel interview. For some positions, you may be interviewed by multiple people on a panel. The questions asked during the interview process are mostly behavioral, such as “tell me about a time when…”. Overall, the interview process is relatively easy and straightforward.

1. How would you describe your communication style?

This question can help the interviewer understand how you interact with others and your ability to collaborate. Describe a time when you used effective communication skills to solve a problem or achieve a goal.

Example: “I consider myself an empathetic communicator, which means I try to put myself in other people’s shoes before speaking. This helps me anticipate challenges and find solutions that work for everyone involved. In my last role as a customer service representative, I had to resolve several billing issues between customers and the company. One of these situations required me to speak with a highly upset customer who was threatening to cancel their policy. I empathized with them by listening carefully to what they were saying and acknowledging their concerns. After explaining our policies and offering alternative solutions, they agreed to keep their account.”

2. Are you comfortable working with people of all backgrounds?

Humana is a global company that serves people of all backgrounds. The interviewer wants to know if you have experience working with diverse populations and how you handled any challenges that arose from this.

Example: “I’ve worked in healthcare for the past five years, so I’m very comfortable working with people of different backgrounds. In my last position, we had patients who spoke English as a second language, were deaf or hard of hearing and used sign language, blind or low vision and other disabilities. I am always willing to learn new ways to communicate with others.”

3. What do you think is the most important part of being a good customer service representative?

Customer service is an important part of working in the healthcare industry. Employers ask this question to make sure you understand what it takes to be a good customer service representative and how your skills can benefit their company. When answering, think about which skills you have that would help you succeed as a customer service representative.

Example: “I believe the most important part of being a good customer service representative is having empathy for customers. I know that sometimes people are calling with urgent questions or concerns, so I always try to remain calm and helpful when they call. I also think it’s important to be knowledgeable about the products and services we offer. I am committed to learning more about Humana’s offerings so I can answer any questions my customers may have.”

4. Give me an example of a time that you had to handle a difficult customer and how you did it.

When answering this question, it can be helpful to mention a specific situation and how you handled it. This can show the interviewer that you have experience with customer service and are willing to help others in difficult situations.

Example: “I had a customer who was upset because they were having trouble getting their prescription filled at our pharmacy. I listened to them carefully and asked questions to understand what was going on. After finding out more about the issue, I called the doctor’s office where they got their prescription to find out why it wasn’t being filled. The doctor’s office told me that they hadn’t sent the prescription yet, so I contacted the patient again to let them know.”

5. Why do you want to work at Humana?

This question can help the interviewer get to know you better and understand why you are a good fit for their company. When answering this question, it can be helpful to mention specific aspects of Humana that interest you or what drew you to apply for the position in the first place.

Example: “I want to work at Humana because I am passionate about helping people with their healthcare needs. In my last role as a nurse, I saw how important it is to have access to quality care, which is something that Humana provides. I also love working with technology, so I think your innovative solutions would be fun to develop.”

6. If hired, what department are you hoping to be in?

This question is a way for the interviewer to understand what type of work you’re interested in doing. It’s important to be honest about your interests and how they align with the job description. If you have no idea which department you’d like to work in, it’s okay to say so. You can also ask them if there are any departments that might be a better fit for you than others.

Example: “I’m hoping to be placed in the customer service department. I’ve always been passionate about helping people, and I think this would be an excellent opportunity to do just that. I know that Humana has a reputation for being one of the best healthcare providers in the country, and I want to help make sure every single person who calls or visits us feels valued.”

7. What steps do you take to prepare for a phone call?

This question can help the interviewer understand how you approach a task and what steps you take to ensure it’s done well. Use your answer to highlight your attention to detail, organization skills and ability to prioritize tasks.

Example: “I always make sure I have all of the information I need before making a phone call. This includes any documents or notes that may be relevant to the conversation. I also try to schedule my calls during times when I’m most alert so I can give the caller my full attention. Finally, I always confirm the details of the call with the person on the other end before we begin.”

8. Tell us about a project you have worked on from start to finish.

This question is a great way to show your ability to work independently and manage multiple tasks. When answering this question, it can be helpful to describe the project in detail and highlight how you managed all of its components.

Example: “At my previous job, I was tasked with creating an online resource for patients who were looking for information about their medications. The goal was to create a website that would provide easy-to-understand information about each medication, including what it does, when to take it and any side effects or warnings.

I started by researching different types of websites that provided similar information. After finding several examples, I decided to use WordPress as the platform for our new website. Next, I worked with a developer to build out the site’s design. Then, we created content for each medication and added links to resources like patient handbooks and videos.”

9. Do you have experience working with healthcare providers or consumers?

This question helps the interviewer understand your experience level and how you might fit into Humana’s culture. If you have previous experience working with healthcare providers or consumers, share a story about a time when you helped someone solve a problem or achieve their goals.

Example: “I worked as an insurance agent for five years before moving to my current role in marketing. During that time, I had many clients who were looking for affordable health insurance plans. I was able to help them find solutions by explaining all of their options and helping them choose the best plan for their needs.”

10. Humana has many programs for our members. Which one interests you the most?

This question is a great way to show the interviewer that you have done your research on Humana and its programs. When answering this question, make sure to mention which program you are most interested in and why.

Example: “I am very interested in the Healthy Living Program because I believe it’s important for people to take care of their health. The Healthy Living Program offers many resources for members who want to live healthier lives. For example, they offer healthy recipes, exercise tips and more. This program would be beneficial for me as a member and also as an employee.”

11. Have you ever had to research health care options for another person?

This question can help the interviewer understand your interpersonal skills and how you apply them to your work. Use examples from previous experiences where you helped a friend or family member with their healthcare needs, such as finding an affordable doctor or helping someone find information about a specific medical condition.

Example: “I have had several friends who were looking for doctors in our area that accept their insurance. I used my research skills to search online databases and websites to find local physicians who could meet their needs. This saved my friends time and money because they didn’t have to drive far to see a doctor.”

12. What are some things that make you nervous?

This question is a way for the interviewer to learn more about your personality and how you handle certain situations. When answering this question, it can be helpful to mention something that makes you nervous but also how you’ve overcome those nerves in the past.

Example: “I get nervous when I have to speak in front of large groups of people. However, I overcame my fear by joining Toastmasters where I learned public speaking skills and practiced them regularly. Now, I feel much more confident when presenting at work or giving presentations.”

13. Tell me about a time where you had to change gears quickly and perform well under pressure.

This question is a great way to show your ability to adapt and perform under pressure. When answering this question, it can be helpful to describe a specific situation where you had to change gears quickly and how you handled the situation successfully.

Example: “When I was working as an insurance agent for a large company, we were having a busy day with customers coming in to purchase new policies. One customer came in who needed to cancel their policy because they lost their job. They asked if there was any way that they could get out of canceling their policy so they wouldn’t have to pay a cancellation fee. I spoke with my manager about the situation and together we decided that we would waive the cancellation fee on the condition that the client would continue paying their monthly premiums.”

14. Describe a time when you went above and beyond for a client.

This question is a great way to show your dedication and passion for helping others. When answering this question, it can be helpful to describe the specific actions you took that helped the client and how they benefited from them.

Example: “When I was working as an insurance agent, I had a client who needed help finding affordable healthcare options for their family. They were looking for coverage that would cover all of their needs but also wouldn’t break their budget. After researching several different plans, I found one that met all of their criteria and could provide quality care at a price they could afford. The client was so grateful for my assistance.”

15. What do you know about the Affordable Care Act (ACA)?

The ACA is a healthcare law that was signed by President Barack Obama in 2010. It aims to provide affordable health insurance for all Americans and improve the quality of care they receive. The ACA has been controversial, but it’s still important to understand its provisions and how they affect people.

Example: “I know that the ACA requires insurers to cover pre-existing conditions and provides subsidies to help low-income individuals buy private health insurance plans. I also know that there are open enrollment periods when you can sign up for or change your plan.”

16. Tell me about a time where you were able to deal with conflict successfully.

When answering this question, it can be helpful to highlight your problem-solving skills and ability to work with others.

Example: “In my previous role as a customer service representative, I had a client who was upset about the price of their medication. They were on a fixed income and couldn’t afford the cost of the medication without insurance. I spoke with my supervisor about the situation and we decided that we would give them a discount on the medication for six months until they could find another way to pay for it. The client was very grateful for our help and continued to use Humana.”

17. Do you have any experience with managing projects?

This question can help the interviewer determine your experience with managing a team and completing projects on time. Use examples from previous work experiences to highlight your skills in project management, leadership and teamwork.

Example: “In my last position as an HR manager for a small business, I was responsible for overseeing all aspects of employee relations, including hiring, training and performance reviews. In this role, I also managed several large projects that involved working with other departments to ensure we met our deadlines. For example, when we were short-staffed, I worked with the sales department to find temporary employees to fill open positions.”

18. How do you stay organized?

An employer may ask this question to learn more about your time management skills and how you stay on top of your work. To answer, think about the methods you use to keep track of projects and deadlines. Consider mentioning a specific method or app that you find helpful in organizing your tasks.

Example: “I am an avid user of Todoist, which is a task manager where I can create lists for my various projects. For example, I have one list for all of my current assignments at work, another for errands I need to complete and another for personal goals I want to achieve each week. This system helps me stay organized and ensures that I don’t forget any important tasks.”

19. Can you tell me about a time that you had to follow through on a commitment even though it was inconvenient for you?

This question can help the interviewer learn more about your work ethic and commitment to a task. When answering this question, it can be helpful to mention a time when you had to stay late or come in early for a project that was important to you.

Example: “I once worked on a team where we were tasked with creating an ad campaign for a client. We all agreed that we would put in extra hours if needed to ensure that our client received the best possible product. One night, I stayed at the office until 10 p.m. working on the campaign because I knew my teammates would do the same. In the end, we created a great campaign for our client.”

20. We provide services to people across the United States, can you give me an example of a time when you dealt with different cultures and personalities?

This question is a great way to show your communication skills and how you can work with people from different backgrounds. When answering this question, it’s important to highlight the importance of diversity in healthcare and how you’ve worked with diverse populations in the past.

Example: “I have experience working with patients from all over the world, including Europe, Asia and South America. I find that each culture has its own unique set of values and beliefs when it comes to health care. For example, some cultures are more open about discussing their medical history while others prefer not to talk about their personal lives. It’s my job as a nurse to understand these differences and adapt accordingly.”