20 Huntington Bank Interview Questions and Answers

If you’re interviewing for a job at Huntington Bank, you should be prepared to answer questions about the company’s history, culture, and values. In this article, we’ll provide some sample questions and answers to help you prepare for your interview.

Huntington Bank Interview Process

The interview process at Huntington Bank is relatively quick and easy. Most candidates report that they are able to complete the entire process within a few weeks.

The first step of the process is usually an initial phone screen with a recruiter. This call is mostly to ensure that you meet the basic qualifications for the position you applied for. If you pass this stage, you will be invited to come in for an in-person interview.

The in-person interview is typically conducted by a panel of two or three people. During this interview, you will be asked questions about your experience and skills. The panel will also assess your ability to communicate effectively and work well under pressure. Overall, most candidates report that the interview is not overly difficult.

If you are selected for the position, you will be asked to complete a background check and drug test. Once these steps are completed, you will be officially hired!

Overall, the interview process at Huntington Bank is relatively straightforward. Most candidates report having a positive experience. The biggest piece of advice we can give you is to relax and be yourself – the panel is just trying to get to know you better and see if you’re a good fit for the company.

1. Do you have any experience working in the banking industry?

This question is a great way for the interviewer to learn more about your background and experience. If you have worked in banking before, share what your responsibilities were and how they helped prepare you for this role. If you don’t have any experience working in the industry, you can talk about why you’re interested in pursuing a career in banking.

Example: “I’ve been working as a teller at my local bank for the past three years. I enjoy helping customers with their financial needs and answering questions about our products and services. Working here has given me valuable insight into Huntington’s offerings, which makes me excited to apply for this position.”

2. What do you consider to be your most relevant skills for this position at Huntington Bank?

This question is your opportunity to show the interviewer that you have done your research on Huntington Bank and are qualified for this position. When answering, be sure to highlight skills that match what the job listing says they’re looking for in a candidate.

Example: “I believe my most relevant skill for this position at Huntington Bank would be my ability to work well with others. Throughout my career, I’ve had many opportunities to collaborate with other team members and clients, and I feel confident that I can use these skills to help me succeed in this role. Another skill I think could benefit me in this position is my attention to detail. I am always careful when completing tasks and making decisions, which helps ensure that I’m doing everything correctly.”

3. Tell me about a time when you had a problem with a customer, how did you handle it?

This question is an opportunity to show your problem-solving skills and ability to work with customers. When answering this question, it can be helpful to mention a time when you helped resolve the customer’s issue or helped them feel more satisfied with their experience.

Example: “I once had a customer who was upset because they didn’t receive their check on time. I listened to what they were saying and asked questions to understand why they were so frustrated. After learning that they needed the money for bills, I offered to send them a new check immediately. They appreciated my willingness to help and said they would wait until the next day to deposit the check.”

4. How well do you work under pressure?

Working in a customer service role can sometimes involve stressful situations. Employers ask this question to make sure you have the ability to work under pressure and remain calm when customers are upset or angry. In your answer, explain that you enjoy working with challenging customers because it allows you to use your problem-solving skills. Show the employer that you’re confident in your abilities by giving an example of a time you worked under pressure and succeeded.

Example: “I love working in a customer service role because I get to help people every day. However, there are definitely times where I encounter difficult customers. When this happens, I try my best to stay calm and listen to what they have to say. Then, I take a few moments to think about how I can solve their problem. By remaining calm, I’m able to find solutions more quickly than if I were stressed out.”

5. Describe your ideal customer service style.

This question is an opportunity to show the hiring manager how you would apply your skills and experience to help Huntington Bank customers. Your answer should include a specific example of a customer service situation that you handled well in the past.

Example: “I believe my ideal customer service style is one where I am empathetic, friendly and helpful. In my last role as a teller at First National Bank, I had a customer who was having trouble accessing her account online. She was frustrated because she needed access to her account to pay some bills. I listened carefully to understand what she was trying to do and then helped her navigate through the website until we found the issue. After helping her fix the problem, she thanked me for being so kind and understanding.”

6. Are you comfortable with math and numbers?

This question is a way for the interviewer to assess your math and accounting skills. If you have experience with these types of tasks, share them in your answer. If you don’t have much experience, explain that you are willing to learn.

Example: “I am very comfortable with numbers and math. In my last position as an accountant, I was responsible for calculating taxes, payroll and other financial reports. I also had to make sure all transactions were accurate and recorded correctly. I enjoy working with numbers and find it easy to understand how they work together.”

7. Why should we hire you over another candidate?

This question is a great way to show your confidence and enthusiasm for the position. It also allows you to highlight some of your most important skills, which can help you stand out from other candidates. When answering this question, try to focus on your unique qualities that make you an excellent candidate for the job.

Example: “I am extremely organized and detail-oriented, which makes me a great fit for this role. I have experience working in a fast-paced environment where I had to manage multiple tasks at once. This skill set has helped me stay focused and meet deadlines while maintaining high quality work. My attention to detail has also helped me find errors before they became major problems.”

8. If hired, what would you say is the most important thing to remember when dealing with customers?

This question is an opportunity to show your interpersonal skills and customer service orientation. It’s important to remember that Huntington Bank customers are often people who have never used a bank before, so it’s vital to be patient and helpful when answering their questions.

Example: “The most important thing I would remember when dealing with customers is patience. Many of our customers are new to banking, so they may not know how to use the machines or what all the buttons do. I always try to make sure they understand everything about their accounts and feel comfortable using the machines.”

9. A lot of our employees are required to work Saturday mornings. Would that be an issue for you?

This question is a way for the interviewer to learn more about your work ethic. They want to know that you are willing to do what it takes to get the job done and support your team. In your answer, explain why you would be able to make this commitment.

Example: “I understand that working on Saturdays is part of the job here at Huntington Bank. I am happy to do whatever it takes to help my team succeed. I have no problem getting up early on Saturday mornings to come into work. I actually enjoy being productive before most people even wake up.”

10. What kind of personality do you think best fits in with our company culture?

Huntington Bank wants to know that you are a good fit for their company culture. They want employees who will work well with others and be able to collaborate on projects. When answering this question, it can be helpful to think about the values of Huntington Bank and how your personality aligns with them.

Example: “I believe my personality is a great fit for Huntington Bank because I am highly motivated by helping others. I love being part of a team where we all have different skills and talents. I also enjoy working in an environment where everyone is friendly and kind to one another. I feel like these are important traits for any workplace.”

11. What can you tell us about Huntington Bank as a company?

This question is a great way to test your knowledge of the company and its values. It also allows you to show that you have done some research on Huntington Bank, which can be helpful for interviewers. When answering this question, it’s important to highlight what makes Huntington Bank unique as well as any information about the company’s history or culture.

Example: “Huntington Bank was founded in 1866 by George Huntington, who started the bank with $50,000. The bank has grown significantly since then, and now has over 1,200 branches across 15 states. I think it’s impressive how much the company has grown while still maintaining its original mission statement. Huntington Bank is committed to providing customers with excellent service and financial advice.”

12. Can you describe a situation where you were able to use persuasion to get someone to see things your way?

This question can help the interviewer determine how you might use your communication skills to influence others in a positive way. Use examples from previous work or school experiences where you used persuasion to convince someone of something and helped them achieve their goals.

Example: “In my last position, I had a coworker who was always late for meetings. This caused him to miss important information that we needed to discuss during our meetings. I approached him privately and explained that his tardiness was preventing us from getting through all of our meeting objectives on time. He understood my concerns and promised to be more punctual going forward. After he made this commitment, I noticed that he started arriving to meetings earlier than before.”

13. In your opinion, why is it important for banks to provide exceptional customer service?

Huntington Bank is a large financial institution that offers many different products and services to its customers. Interviewers ask this question to make sure you understand the importance of providing excellent customer service in your role as a teller. Use examples from your previous experience or explain why it’s important for banks to provide great customer service.

Example: “I believe it’s essential for banks to provide exceptional customer service because it helps build relationships with customers. When I worked at my last job, we had a goal of making every customer interaction positive. We wanted our customers to feel like they were valued and appreciated. This helped us create long-lasting relationships with our customers and increased sales.”

14. As a bank teller, how would you deal with a large line of impatient people waiting for service?

This question is a great way to test your customer service skills. Huntington Bank wants tellers who can provide excellent service and remain calm in high-pressure situations. Your answer should show the hiring manager that you have the ability to handle difficult customers and keep them happy while still providing quality service.

Example: “I would try my best to make sure everyone in line received their requested service as quickly as possible. I would also apologize for any delays, explaining what was causing it so they understood why it might take longer than usual. If there were no other tellers available to help me, I would ask another employee if they could assist me with the line until someone else became available.”

15. How often do you like to check in with you manager when completing a project?

This question can help the interviewer determine how often you need to check in with your manager and when you feel comfortable doing so. It can also show them whether or not you have a good relationship with your current manager. When answering this question, it can be helpful to mention that you like to keep your manager informed of what you’re working on but that you don’t want to bother them too much.

Example: “I usually try to check in with my manager once every two weeks while I’m completing a project. This allows me to let them know where I am at in the process without bothering them too much. If there is something urgent that comes up during the project, I will definitely reach out to them right away.”

16. Give me an example of a goal you reached and tell me how you achieved it.

This question is a great way to show your potential employer that you are goal-oriented and have the ability to achieve them. When answering this question, it can be helpful to provide specific details about how you set goals for yourself and what steps you took to reach them.

Example: “I recently decided I wanted to start saving money each month so I could buy my own car in two years. To do this, I started putting $100 into a savings account every month. After six months, I increased my monthly deposit to $200 per month. Now, after one year of depositing $200 per month, I will have enough saved up to purchase a new car.”

17. We expect all of our employees to sell products and services to our customers. Have you ever sold anything before?

This question is an opportunity to show the interviewer that you have experience selling and can apply your skills to Huntington Bank. If you’ve never sold anything before, you can talk about a time when you convinced someone to do something or helped them make a decision.

Example: “I worked as a barista at a coffee shop in college, so I definitely have some experience selling things. I learned how to interact with customers and convince them to try new drinks or snacks. I also had to sell my manager on letting me take breaks during busy hours.”

18. Being a personal banker takes a lot of responsibility. What makes you qualified for this role?

This question is an opportunity to show the interviewer that you understand what it takes to be a personal banker. You can highlight your skills and abilities, such as customer service, communication, organization or problem-solving.

Example: “I am passionate about helping customers find solutions to their financial needs. I have excellent communication skills and enjoy working with people. I also have experience managing my time effectively and efficiently. In my previous role, I was responsible for scheduling appointments for clients and making sure they were taken care of in a timely manner. This helped me develop my organizational skills.”

19. The majority of our branch managers started off as regular tellers or bankers. Is moving up into management something you’re interested in doing?

This question is a great way to determine if the candidate has management potential. It’s also an opportunity for you to see how they view their own career path and goals.

Example: “I’ve always been interested in moving up into management, but I’m not sure when that time will be right for me. I think it would be beneficial to work as a teller or banker for at least five years before making any decisions about my future with the company. I want to make sure I have enough experience working in different departments so I can understand what kind of manager I’d like to be.”

20. Our company values teamwork, communication and integrity. Which one of these qualities do you value the most?

Huntington Bank values teamwork, communication and integrity. These are three qualities that make a successful employee. When answering this question, it’s important to show the interviewer you understand what each quality means and how they relate to Huntington Bank.

Example: “Integrity is one of my most valued qualities because I believe it’s essential to be honest in all aspects of your life. In my previous role as an accountant, I was always honest with my clients about their financial situations. If there were any issues or discrepancies, I would address them immediately so we could find solutions together. Honesty is crucial for building trust between employees and customers.”