20 IBEX Global Interview Questions and Answers

When it comes to interviewing for a job at IBEX Global, you can expect to be asked questions that assess your skills, experience, and fit for the role you’re applying for. While each interviewer may ask different questions, there are some common themes that come up again and again.

In this article, we’ll give you an overview of the types of questions you may be asked in an interview for a job at IBEX Global. We’ll also provide some sample questions and answers to help you prepare for your interview.

IBEX Global Interview Process

The interview process at IBEX Global can vary depending on the position you are applying for. However, most positions will require you to take an assessment test as well as a grammar and type test. You may also be required to do a mock call with a customer. The interview process is generally smooth and easy, but can be lengthy if you are applying for a senior position.

1. Describe your customer service experience.

This question is an opportunity to show the interviewer your customer service skills and how you can apply them in a business process outsourcing company.

Example: “I have worked as a customer service representative for five years, where I answered calls from customers who had questions about our products or needed help with their orders. I also helped resolve issues that customers were having with their accounts. In my last position, I was promoted to team leader of a group of customer service representatives. My role was to train new employees on the best ways to handle customer inquiries and complaints.”

2. What do you think are the most important qualities for a customer service representative?

This question can help the interviewer determine if you have the qualities they look for in their employees. Use your answer to highlight your customer service skills and how they can benefit IBEX Global.

Example: “I think that empathy is one of the most important qualities a customer service representative can have. It’s important to be able to understand what customers are going through when they call or email with questions or concerns, and it’s also important to be empathetic when resolving issues. I’ve always been naturally empathetic, but I took a course on customer service where we learned about the importance of empathy in this role. I try to use my natural empathy as well as the techniques I learned in that class every day.”

3. How would you handle an irate customer?

This question is a great way to assess your customer service skills. It’s important for employees in this role to be able to handle difficult customers with tact and professionalism. Your answer should show that you can remain calm under pressure, empathize with the customer and resolve their issue as quickly as possible.

Example: “I would first apologize for any inconvenience caused by our company. Then I would listen carefully to what they have to say and try to understand why they are upset. Once I’ve heard them out, I would explain how we plan to fix the problem and ensure it doesn’t happen again. If the customer still isn’t satisfied, I would offer to escalate the call to my manager or supervisor.”

4. Provide an example of a time when you had to deal with an angry customer, what was the situation and how did you handle it?

This question is an opportunity to show your problem-solving and conflict resolution skills. When answering this question, it can be helpful to remember a time when you had to handle a customer complaint or situation that was challenging.

Example: “In my previous role as a customer service representative for a software company, I encountered many different types of customers. One type of customer I often dealt with were those who were upset because they didn’t understand how to use the software. In these situations, I would try to explain the software in a way that made sense to them. If they still weren’t satisfied, I would offer to have someone else help them.”

5. Are there any times where you have gone above and beyond for one of your customers? Tell us about that.

This question is a great way to show your interviewer that you are willing to go the extra mile for customers. When answering this question, it can be helpful to think of a time when you went above and beyond for a customer and how it helped them or benefited their business.

Example: “I once had a client who was having trouble with one of our software programs. They were in the middle of an important project and needed help right away. I stayed late into the night helping them troubleshoot the issue until we found a solution. The next day they called me to thank me for my help and let me know that everything was working as expected.”

6. Why should we hire you?

This question is a great way to show your confidence and enthusiasm for the position. It also allows you to highlight some of your most important skills, which can help employers decide if you’re right for the job. When preparing an answer, think about what makes you unique as a candidate. Consider including any special training or certifications you have, along with any relevant experience.

Example: “I am passionate about customer service and believe that I would be a great fit for this role because of my extensive knowledge of the industry. I’ve worked in customer service for over five years now, so I know how to handle difficult situations while still providing excellent customer care. My communication skills are strong, and I’m always willing to learn new things.”

7. How comfortable are you working in a fast paced environment?

The interviewer may ask this question to gauge your ability to adapt to a fast-paced work environment. If you have previous experience working in a high-pressure, deadline-oriented environment, share some of the skills and strategies that helped you succeed.

Example: “In my last role as an account manager for a marketing agency, I was responsible for managing multiple clients at once. This required me to be highly organized and efficient with my time management skills. I would often set reminders on my phone or computer calendar to help me stay on top of deadlines and deliverables. These tools were essential in helping me manage multiple projects simultaneously.”

8. Can you tell me about a time when you were faced with a difficult work situation, how did you manage it?

This question is a great way to learn more about how you handle challenges and the steps you take to overcome them. When answering this question, it can be helpful to think of a time when you faced a challenge at work and overcame it with your skills or knowledge.

Example: “When I first started working as an account manager for my previous employer, I was tasked with managing several accounts that were all in different stages of development. This meant that I had to manage multiple projects simultaneously while also learning new processes and procedures. At first, I felt overwhelmed by the amount of work I had to do each day, but I quickly learned how to prioritize my tasks and delegate some responsibilities to other team members.”

9. Do you understand that this position requires standing and walking throughout the shift?

This question is a way for the interviewer to assess your physical stamina and ability to perform this job. Be honest about your physical capabilities, but also emphasize that you are willing to work hard to meet the demands of the position.

Example: “Yes, I understand that this position requires standing and walking throughout the shift. I am in excellent physical condition and have no problem with performing these tasks. In fact, I enjoy being active at work because it helps me stay focused on my tasks.”

10. Have you worked as a team in the past? What is your approach to teamwork?

This question is a great way to learn more about your potential teammates and how they work together. It’s also an opportunity for you to show that you’re willing to collaborate with others in the workplace.

Example: “I’ve worked as part of a team before, but I prefer working independently because it allows me to focus on my own tasks without having to wait for someone else to finish theirs. However, I’m always happy to help out when needed. In fact, I find that by helping other members of the team, we can all get our work done faster.”

11. How would you describe yourself?

This question is a great way to learn more about the candidate’s personality and values. It can also help you determine if they are a good fit for your company culture. When answering this question, it can be helpful to mention one or two of your best qualities that relate to the job description.

Example: “I would describe myself as someone who is highly motivated and passionate about my work. I am always looking for ways to improve processes and make them more efficient. I am also very organized and detail-oriented, which helps me stay on top of all of my projects.”

12. Would you be able to take on multiple tasks at once?

This question is a way for the interviewer to assess your multitasking skills. When answering this question, it can be helpful to mention how you have handled multiple tasks in the past and what strategies you used to complete them successfully.

Example: “In my previous role as an account manager, I was responsible for managing multiple clients at once. To ensure that I could handle all of these responsibilities effectively, I developed a system where I would check in with each client every morning and evening to see if they had any questions or concerns. This helped me stay organized and ensured that I was able to provide excellent customer service.”

13. What would you say is your greatest strength and weakness?

This question is a common one in interviews, and it’s important to be honest. Interviewers want to know what your greatest strengths are so they can see how you will contribute to the company, but they also want to know about any weaknesses so they can help you improve them. When answering this question, think of two or three things that you feel confident talking about and then choose one weakness to discuss.

Example: “My greatest strength is my attention to detail. I am very organized and always make sure everything is done correctly. My weakness is that sometimes I work too hard and don’t take enough time for myself. I would like to learn how to balance work with play more.”

14. IBEX Global likes to promote from within, if given the opportunity, what kind of advancement opportunities would interest you?

This question is a great way to show your interest in the company and its values. When answering this question, it can be helpful to mention specific positions you would like to move into or what skills you are hoping to develop that will help you get there.

Example: “I have been working as an account manager for three years now, and I am looking forward to developing my leadership skills so I can become a regional director one day. I know that IBEX Global has many opportunities for advancement, and I hope to take advantage of those opportunities when they arise.”

15. What makes you unique?

This question is a great way to show your interviewer that you have the skills and experience necessary for this role. It also allows you to highlight any unique or special talents you may have. When answering, think about what makes you stand out from other candidates.

Example: “I am an extremely organized person, which has helped me in my previous roles as well as with my personal life. I find it easy to keep track of many different projects at once, and I’m always able to stay on top of deadlines. This skill has been especially helpful when working with clients who are looking for someone to help them organize their business processes.”

16. At what point would you refer a customer to a manager or supervisor?

This question can help the interviewer understand your customer service skills and how you handle challenging situations. Use examples from past experience to show that you’re willing to go above and beyond for customers, even if it means contacting a supervisor or manager.

Example: “I would refer a customer to a manager or supervisor when I feel like my abilities are not enough to solve their problem. For example, one time a customer called in asking for assistance with an issue they were having with our software. After troubleshooting with them over the phone, I realized that there was no way I could fix this issue without physically being at their location. So, I referred the customer to my manager so she could assist them further.”

17. Give an example of a time when you overcame an obstacle.

When answering this question, it can be helpful to highlight your problem-solving skills and ability to adapt.

Example: “When I first started working as a customer service representative for TRG Customer Solutions, I was tasked with helping customers who were having issues logging into their accounts. Many of the customers had forgotten their passwords, so I would have to reset them. However, after resetting several passwords, I noticed that many of the users forgot their password multiple times within a short period of time. This led me to believe there might be an issue with the system.

I brought my concerns to my supervisor, who then worked with IT to fix the issue. After they fixed the issue, we no longer saw customers forgetting their passwords multiple times in a short amount of time.”

18. Tell me about a time you found an error with a product, how did you handle it?

This question is a great way to show your problem-solving skills and ability to work with others. When answering this question, it can be helpful to mention how you communicated the error to your team or supervisor so they could help you fix it.

Example: “When I worked as an administrative assistant for a small business, I noticed that one of our clients was missing from their monthly invoice. After looking through all my records, I realized that I had forgotten to send out the client’s invoice last month. I immediately called the client to let them know about the mistake and apologized for any inconvenience. The client understood and said they would wait until the next month to pay us.”

19. What does excellent customer service mean to you?

This question can help the interviewer determine if you have similar values to those of IBEX Global. When answering, it can be helpful to mention a specific example from your previous experience that shows how you value customer service.

Example: “Excellent customer service means providing customers with an excellent experience every time they interact with our company. I believe this starts with having knowledgeable and friendly employees who are willing to go above and beyond for their clients. In my last role as a customer service representative, I had a client who was upset about a shipping delay on one of his orders. He called in to speak with me because he wanted to know when he would receive his order so he could plan accordingly. I looked up the tracking information and told him exactly when he would receive his package.”

20. When was the last time you dealt with an unhappy customer? How did you resolve their issue?

This question can help the interviewer get a better idea of how you handle customer service issues. Use examples from your previous experience to highlight your problem-solving skills and ability to resolve conflict.

Example: “In my last role, I had an unhappy client who was upset about our company’s pricing structure. They felt that we were charging too much for our services, but they didn’t understand all of the work that went into providing those services. I explained to them why our prices are what they are and showed them some of the costs associated with running a business. After seeing the numbers, they understood and appreciated our services more.”