20 IGT Interview Questions and Answers

When it comes to interviewing for a job at IGT Solutions, you can expect to be asked questions about your experience with digital services and solutions. The interviewer will want to know how you would handle providing customer support through chatbots and robotic process automation. They will also want to know if you have any experience working in a contact center. Be prepared to answer questions about your experience and skills in these areas.

IGT Interview Process

The interview process at IGT can vary depending on the position you are applying for. However, most positions will require at least one phone screening with HR, followed by one or more in-person interviews. For some positions, like Software Engineer, you may also be required to complete a technical test or challenge. Overall, the interview process is generally fair and efficient, although some candidates have reported waiting up to a month for a final decision.

1. How would you describe your personality?

This question is a way for the interviewer to get to know you better. They want to see if your personality fits with their company culture and values. When answering this question, try to be honest about yourself while also showing that you can adapt to different situations.

Example: “I am an outgoing person who loves meeting new people. I enjoy being able to help others solve problems and find solutions. However, I am also very empathetic and patient. This means that even when someone is upset or angry, I can remain calm and work through the situation.”

2. What are your long-term career goals?

This question can help the interviewer get a sense of your career aspirations and how they align with IGT’s goals. Your answer should include what you hope to achieve in your career, as well as any steps you’ve taken to prepare for those achievements.

Example: “I want to work my way up through the ranks at an organization that offers me opportunities to learn new skills and advance my career. At my last job, I took advantage of every training opportunity offered by the company, including online courses and seminars. This helped me gain valuable knowledge about customer service and sales.”

3. Why do you want to work at IGT Solutions?

This question is an opportunity to show your interest in the company and its values. It’s also a chance to highlight any research you’ve done on the organization. When preparing for this question, read through IGT Solutions’ job listings or website to learn about their current needs. Consider how your skills and experience can help them achieve their goals.

Example: “I’m interested in working at IGT Solutions because of your commitment to customer service excellence. Your dedication to providing quality services that exceed customers’ expectations is something I strive for in my work. I believe my background in customer service and technical support makes me a good fit for this role.”

4. Are you willing to travel for this position?

Travel is often a part of working in the customer service industry. If you are interviewing for a position that requires travel, be sure to discuss your experience with it and how you feel about it.

Example: “I am willing to travel as long as I have access to a reliable form of transportation and lodging. In my last job, I was required to stay overnight at our client’s location once per week. I enjoyed this because it gave me an opportunity to get to know my clients better and learn more about their business.”

5. Describe a time when you worked on a team, how did it go?

This question is a great way to see how you work with others and your ability to collaborate. When answering this question, it can be helpful to mention any specific skills or abilities that helped the team succeed.

Example: “I have worked on teams in many different capacities throughout my career. I find that working together as a team helps me learn from other people’s perspectives and ideas. In one instance, I was working on a team of five where we were tasked with creating an automated system for our client. We each had different strengths and weaknesses, but by collaborating and communicating, we were able to create a solution that met all of our client’s needs.”

6. Can you give an example of a problem that you had to solve in the workplace and what steps you took to get there?

This question is a great way to show your problem-solving skills and how you use them in the workplace. When answering this question, it can be helpful to think of a time when you had to solve a problem that was unique or challenging.

Example: “At my previous job, I worked with a team of developers who were tasked with creating an online application for customers to access their account information. The issue we ran into was that the customer’s computer would crash every time they tried to access their account. We spent several days trying to figure out what was causing the issue before I realized that the website wasn’t compatible with all browsers. After researching which browsers our target audience used most often, we fixed the issue.”

7. Tell us about a time where you failed spectacularly, what happened?

This question is a great way to learn more about the candidate’s ability to overcome challenges and their willingness to share them with others. It also helps employers understand how they might help you succeed in your new role.

Example: “I once had an opportunity to work on a project for one of my favorite clients, but I was so excited that I didn’t do as much research as I should have before accepting the job. When I started working on the project, I realized it was far more complex than I expected. I spent many nights trying to complete the project, but ultimately failed to meet the client’s expectations. The next day, I called the client and explained what happened. They were understanding and gave me another chance.”

8. Do you have any experience working with software development or maintenance?

This question can help the interviewer understand your experience with technology and how you might fit into their organization. If you have software development or maintenance experience, share what projects you worked on and how they helped improve a company’s processes.

Example: “I’ve had several years of experience working as a developer for IGT Solutions. In this role, I was responsible for creating new features and maintaining existing ones to ensure our customers were receiving the best service possible. This experience has given me valuable insight into how to create more efficient systems that benefit both employees and customers.”

9. If hired, how can you help IGT Solutions achieve their mission?

This question is an opportunity to show your understanding of the company’s goals and how you can contribute. Your answer should include a few key points about IGT Solutions’ mission, what you think are some challenges they face and how you plan to help them overcome those challenges.

Example: “I’ve read through IGT Solutions’ mission statement and it seems like there are several areas where my skills could be useful. For example, I know that one of their goals is to provide customers with excellent customer service. As someone who has worked in customer service for many years, I feel confident that I can help IGT Solutions achieve this goal by providing helpful advice and answering questions from clients.”

10. How familiar are you with the different systems used by IGT Solutions?

This question is a great way to test your knowledge of the company and its services. It also allows you to show that you have researched IGT Solutions before applying for the position. When answering this question, it can be helpful to list out all of the systems used by IGT Solutions and briefly explain what each one does.

Example: “I am familiar with the different systems used by IGT Solutions because I have worked in contact center environments before. The main system used by IGT Solutions is Salesforce, which is a customer relationship management platform. This system helps sales teams manage their leads, track their calls, emails and social media interactions and more. Another important system used by IGT Solutions is Microsoft Azure, which is an enterprise cloud computing service.”

11. Have you ever managed other people? How many?

This question can help the interviewer understand your management style and how you might fit into their organization. If you have managed others in the past, describe what made you successful as a manager. If you haven’t managed others before, explain why not and what you hope to accomplish if given this opportunity.

Example: “I’ve never had the opportunity to manage other people, but I would love to do so at IGT Solutions. In my current role, I am responsible for managing multiple projects at once, which has helped me develop my time-management skills. I also regularly collaborate with my team members to solve problems and complete tasks.”

12. Do you have any experience training new employees?

This question can help the interviewer understand your ability to mentor and train others. Use examples from past experience where you helped new employees learn about a company’s processes or procedures.

Example: “In my last role, I was responsible for training new customer service representatives on our digital contact center software. I created an onboarding plan that included both formal training sessions and informal learning opportunities. For formal training, I scheduled two hours each day of the first week for training with myself and other senior agents. Informal learning involved pairing up new employees with experienced agents so they could ask questions as they came up.”

13. Give me an example of a time where you were able to resolve a conflict between two coworkers.

This question is a great way to assess your conflict resolution skills. When answering this question, it can be helpful to provide specific details about the situation and how you resolved it.

Example: “I was working with two coworkers who were constantly arguing over which software program they should use for their work. I asked them why they preferred one program over another and learned that one of my coworkers liked using the software because it was more user-friendly while the other coworker preferred the software because it had more advanced features. I suggested that they try both programs and decide which one worked best for them based on their individual preferences.”

14. Tell me about a time when you made a mistake, how did you handle it?

This question is a great way to learn more about how you respond to challenges and mistakes. When answering this question, it can be helpful to focus on your ability to learn from your mistake and move forward.

Example: “When I first started working in customer service, I was so excited to help customers that I would often rush through calls. This led to me missing important details and not fully understanding the issue at hand. After realizing my mistake, I took some time to reflect on why I rushed through calls and what I could do differently. Now, I take notes during each call and make sure to ask questions if I don’t understand something.”

15. As a field service technician, you will be traveling frequently. How well do you handle being away from home?

Field service technicians often travel to different locations for work. The interviewer wants to make sure you can handle being away from home and your family. Show that you are a responsible person who is willing to sacrifice time with your family in order to advance your career.

Example: “I am very close to my family, so I understand the importance of maintaining regular communication while traveling. In fact, I have developed a system where I call or text my family every morning before leaving a job site. This helps me feel more connected to my family even when I’m on the road.”

16. Have you ever been asked to leave a job before?

This question is a common one in interviews, and it’s often asked to see if you have any red flags on your resume. If you’ve been fired or let go from a job before, be honest about the situation and explain what happened. If you were laid off, focus on how you handled the situation professionally.

Example: “I was once let go from my previous position as an IGT solutions engineer because of budget cuts. However, I handled this situation with professionalism and continued to work hard until I left the company. I also made sure to leave all of my projects in good shape so that my replacement could learn from them.”

17. Can you tell me about a time when you went out of your way to make sure that a customer was happy?

This question is a great way to show your customer service skills and how you can help others. When answering this question, it’s important to give specific details about the situation so that the interviewer can understand what happened.

Example: “I once had a client who was having trouble with their website. They were frustrated because they couldn’t find any information on our site about how to use one of our products. I spent an hour researching the product and found all of the information they needed. The client was very happy when I sent them the link to the page.”

18. We’re looking for someone who is very independent but also works well in teams. Which do you prefer?

This question is a great way to determine how you’ll fit into the company culture. It’s important that you’re able to work independently, but also enjoy working with others and collaborating on projects.

Example: “I prefer working in teams because I think it allows for more creativity and innovation. However, I’m very independent and am confident in my ability to complete tasks without much guidance or oversight.”

19. Do you have any experience managing projects?

This question can help the interviewer understand your experience with managing a team and completing projects on time. Use examples from previous work to highlight your skills in project management, leadership and communication.

Example: “I have extensive experience managing projects for my current employer. I am currently leading a team of five employees who are working together to complete a large-scale customer service project. We’re using our company’s proprietary software to provide customers with an improved user experience when they call into the contact center. My team is responsible for ensuring that all tasks are completed by their due date.”

20. Explain to me why you think you’d be perfect for this role.

This question is a great way to see how well you know the company and what they’re looking for in an employee. It’s also a good time to show your enthusiasm for the role and explain why you’d be perfect for it.

Example: “I think I’m perfect for this role because of my experience with customer service, my ability to work as part of a team and my passion for helping others. I’ve worked in customer service for five years now, and I love being able to help people solve their problems or answer their questions. I feel like I have all the skills necessary to succeed in this role.”