20 Imprivata Interview Questions and Answers

Imprivata is a leading provider of healthcare IT solutions. Their products are used by hospitals and clinics all over the world to improve patient care and safety, streamline workflow, and reduce costs.

If you’re interviewing for a job at Imprivata, you can expect to be asked a variety of questions about your qualifications, work history, and availability. In this guide, we’ve assembled a list of Imprivata interview questions and answers to help you prepare for your interview.

Imprivata Interview Process

The interview process at Imprivata can vary depending on the position you are applying for. For remote positions, there may be multiple rounds of interviews over zoom or in person. The process can be lengthy, depending on the role. However, Imprivata ensures a good culture fit.

For software engineer positions, there is often a phone screening followed by an in-person interview. The questions asked during the interview process are typically technical and behavioral. The process is not necessarily difficult, but it is important to be prepared.

For product marketing manager positions, there are usually a few phone screenings followed by two onsite days of interviews. On one day, candidates will meet with multiple team members for one-on-one interviews. On the other day, candidates will give a presentation to the entire team. Overall, the process is well organized and efficient.

For sales engineer positions, the process may involve multiple rounds of remote interviews, both sales and technical. In some cases, the process may drag on for months before a decision is made. It is important to stay in communication with the recruiter throughout the process.

For service desk intern positions, the interview is generally relaxed with a focus on customer service and soft skills. There may only

1. What are your thoughts on the current state of healthcare?

This question is a great way to gauge your passion for the healthcare industry and how you feel about current issues. When answering this question, it can be helpful to mention something specific that you’ve noticed in recent years and what you think could help improve the situation.

Example: “I believe there are many improvements we can make to the state of healthcare today. One thing I notice is that patients often have trouble remembering their passwords when logging into their accounts. This leads to them having to reset their password multiple times, which can cause delays in treatment. With Imprivata, users can log in with just one click, so they don’t have to worry about forgetting their password or resetting it.”

2. Why do you want to work at Imprivata?

This question can help the interviewer get to know you better and understand why you are a good fit for their company. Use your answer to highlight any personal connections you have with Imprivata or how much you enjoy working in healthcare IT.

Example: “I want to work at Imprivata because I am passionate about helping people. My mother was diagnosed with cancer when I was younger, so I spent a lot of time in hospitals. She always told me that she felt more comfortable knowing her medical information was secure and private. When I learned about Imprivata’s technology, I knew it would make my mom feel safer and give her peace of mind. I want to be part of a team that is making such an important difference in peoples’ lives.”

3. How would you describe your experience with software development?

This question can help the interviewer get a sense of your experience with coding and software development. If you have previous experience developing software, describe it in detail to show that you’re familiar with this process. If you don’t have any experience developing software, you can still answer this question by describing your experience working with IT professionals or other types of developers.

Example: “I’ve worked with several different software developers over my career. I find that having an understanding of how software is developed helps me better understand how to use it once it’s been released. For example, when I was working as a medical assistant at Dr. Smith’s office, we had some issues with our electronic health record system. The company who made the system wasn’t responding to our requests for support, so I reached out to one of their employees who used to work there. He explained what was going on and helped us resolve the issue.”

4. Describe a time when you had to deal with a difficult customer or situation.

This question can help an interviewer determine how you handle conflict and stress. Use examples from your previous work experience to show that you have the ability to remain calm under pressure.

Example: “In my last position, I had a customer who was upset because they didn’t receive their order on time. They were very rude when speaking with me, but I remained calm and explained our company’s policies regarding shipping times. The customer apologized for their behavior and said they understood why it took longer than expected to get their shipment. We ended the call amicably.”

5. Tell me about a time where you had to prioritize, how did you choose what comes first?

This question is a great way to see how you prioritize your work and what steps you take when making decisions. When answering this question, it can be helpful to explain the process you used to make that decision and what factors helped you decide which tasks were more important than others.

Example: “When I was working as an IT specialist for a large corporation, my manager asked me to create a new system that would help employees find information faster. At first, I thought this task was going to be easy because there are many systems out there that do this already. However, after looking at all of them, I realized they weren’t exactly what we needed. So, I decided to create my own system using some of the features from other programs.”

6. Do you have any experience managing a team?

This question can help the interviewer determine your leadership skills and how you might fit into their organization. If you have management experience, talk about a time when you helped your team achieve a goal or overcome a challenge. If you don’t have management experience, you can still discuss any other leadership roles you’ve held in the past.

Example: “In my last position as an IT specialist, I was responsible for managing a small team of five employees. We worked together to create new policies that streamlined our department’s processes and reduced errors by 20%. This allowed us to complete projects more quickly than before, which saved the company money.”

7. Can you explain the difference between single sign-on and federated identity management systems?

This question is a great way to test your knowledge of Imprivata’s products and services. It also allows the interviewer to see how you apply that knowledge in real-world situations. In your answer, try to explain what each system does and when it would be beneficial to use one over the other.

Example: “A single sign-on system uses a username and password to authenticate users into an application or website. Federated identity management systems allow for authentication between two separate entities using a third party. For example, if I were working at a hospital and wanted to access patient records from another facility, I could use a federated identity management system to do so.”

8. Are you comfortable working in an environment that is constantly changing?

The healthcare industry is constantly changing, and the interviewer wants to know if you can adapt to these changes. Answer this question by explaining that you are a flexible person who enjoys learning new things.

Example: “I am very comfortable working in an environment where change is constant. I enjoy being able to learn something new every day, so I find it exciting when my job requires me to do so. In fact, I have found that I am often ahead of others because I am always looking for ways to improve processes or implement new technology.”

9. Have you ever worked in a healthcare setting before?

This question is a great way for employers to learn more about your background and experience. If you have worked in healthcare before, consider sharing what kind of work you did and how it prepared you for this role. If you haven’t worked in the industry before, you can still answer this question by describing any other relevant experience that makes you qualified for the job.

Example: “I’ve never worked in a hospital setting before, but I do have several years of customer service experience. In my last position, I was responsible for answering phones and helping customers with their questions. This helped me develop excellent communication skills and taught me how to solve problems under pressure.”

10. What are some of the biggest challenges facing healthcare providers today?

This question can help the interviewer get a better idea of your understanding of the healthcare industry. It also helps them determine if you have any ideas for how to improve these challenges. When answering this question, it can be helpful to mention some specific challenges and explain what you would do to overcome them.

Example: “The biggest challenge facing healthcare providers today is ensuring that their patients’ data remains secure. With more people having access to electronic medical records, there are more opportunities for someone to gain unauthorized access to this information. I believe that implementing an identity management system like Imprivata can help reduce the risk of cyberattacks by providing a layer of security between the patient’s data and those who need access.”

11. What types of programs do you have experience with?

This question is a great way for the interviewer to learn more about your technical skills. If you have experience with Imprivata, share that information and if not, discuss other programs you’ve used in the past.

Example: “I have extensive experience using EpicCare, which is an EHR system I use at my current job. In addition to this program, I also have experience working with Cerner, Allscripts and Greenway systems. These are all EHRs that I’ve worked with over the course of my career.”

12. In which areas of marketing do you have the most experience?

This question is a great way to show the interviewer that you have experience in marketing and can apply your skills to their company. When answering this question, it’s important to highlight your relevant skills and experiences while also showing enthusiasm for the role.

Example: “I’ve worked with several different types of marketing campaigns throughout my career. I’ve had the most success with social media marketing, where I was able to increase brand awareness by 10% within six months. I also enjoy creating content for blogs and websites, which has helped me build relationships with influencers and other bloggers.”

13. What does good customer service mean to you?

This question is a great way to show your interviewer that you have experience providing excellent customer service. Use examples from previous jobs where you helped customers with their questions or concerns and how it made them feel.

Example: “Good customer service means being available for my patients when they need me, but also making sure I’m not overstepping my boundaries. For example, if a patient calls in with a concern about their medication, I will answer any questions they may have and provide the information they’re looking for. However, if they call back asking the same question multiple times, I’ll explain that I’ve already answered it and offer to connect them with someone else who can help.”

14. What is your approach to handling conflict within a team?

This question can help the interviewer determine how you handle interpersonal relationships in a work setting. Your answer should show that you are willing to collaborate with others and find solutions to problems.

Example: “I believe it’s important to be open and honest when working on a team, so I would first try to have an informal conversation with the person who is causing conflict. If this doesn’t resolve the issue, I would schedule a meeting with my supervisor or manager to discuss the problem and possible solutions. In some cases, I may need to involve HR if the conflict becomes too personal.”

15. What was one time you struggled in a leadership position?

This question can help the interviewer understand how you respond to challenges and use your problem-solving skills. When answering this question, it can be helpful to describe a time when you overcame a challenge in a leadership position and what steps you took to resolve the issue.

Example: “In my previous role as an IT manager, I had a team of five employees who were all working on different projects. One day, one of my employees called out sick, which left us with only four people to complete our work for that day. I knew we needed to find someone else to fill in or we would fall behind on our deadlines. I contacted another employee who was currently not working and asked if they could come in early to help us finish our work. They agreed, and we got everything done by the end of the day.”

16. What are some ways you could use social media for marketing purposes?

Social media is a great way to market your brand and products. Employers ask this question to see if you have experience using social media for marketing purposes. Use examples from previous jobs or talk about how you would use social media in this role.

Example: “I think social media is an excellent tool for marketing because it allows you to reach so many people at once. I’ve used social media for marketing purposes in the past, including creating content that’s shareable on Facebook and Twitter. I also like to create Instagram posts with images that are eye-catching and easy to understand. I find that these types of posts get more engagement than ones without any visuals.”

17. How would you handle an irate customer?

This question is a great way to assess your customer service skills. It’s important for healthcare professionals to be able to handle difficult situations with patients and their families, so employers want to make sure you have the right attitude and approach when it comes to these types of interactions.

Example: “I would first try my best to calm them down and reassure them that I’m there to help. If they’re upset about something specific, I’ll do my best to address their concerns and provide solutions or alternatives. If they’re just having a bad day, I’ll empathize with them and let them know that I understand how frustrating this situation can be.”

18. How well can you adapt to change?

Imprivata is a rapidly changing company, and the interviewer may ask this question to gauge your ability to adapt. Your answer should show that you are flexible and willing to learn new things.

Example: “I am very adaptable, and I have worked in healthcare for many years. In my last position, we switched from one EMR system to another, which required us to change our workflow. I was able to help my team members with any questions they had about the new system, and I learned how to use it quickly. I also helped train other staff on the new system.”

19. If hired, how would you help us achieve our goals?

This question is a great way to show your knowledge of the company’s goals and how you can help them achieve those goals. It also shows that you have researched the company before your interview. When answering this question, make sure to mention any information you learned from your research about the company’s mission or values.

Example: “I would love to work for a company like yours because I know it has such an important goal of improving patient care. If hired, I would do everything in my power to ensure that patients are getting the best care possible. To do this, I would use my experience with Imprivata to create new ways to improve patient care and satisfaction.”

20. How will we know if you’re successful in this job?

This question is a great way to learn more about the company’s values and goals. It also gives you an opportunity to show how your skills can benefit the organization. When answering this question, think of what you would want to see in someone who was successful in this role. Consider asking for some information from the job listing or talking with someone who works at the company to get a better idea of what they value.

Example: “I know that Imprivata places a lot of importance on customer service. I am always looking for ways to improve my communication skills, so I would make it a priority to be available to answer questions and provide support to anyone who needs it. I would also take advantage of any training opportunities to help me develop my knowledge of the product.”