20 ING Interview Questions and Answers

Prepare for the types of questions you are likely to be asked when interviewing for a position at ING.

When you go to a job interview, you can expect to be asked a variety of questions. But if you’re interviewing for a position at ING, you may be wondering what kinds of questions you’ll be asked.

ING is a global financial institution with a focus on banking, investments, and insurance. The company is headquartered in the Netherlands and has over 52,000 employees worldwide.

When you’re interviewing for a job at ING, you can expect the interviewer to ask questions about your experience, your skills, and your motivation for wanting to work at the company. The interviewer may also ask you to describe a time when you faced a challenge at work and how you handled it.

Preparing for your interview by familiarizing yourself with the types of questions that are commonly asked at ING will help you feel more confident and increase your chances of impressing the interviewer and getting the job.

ING Interview Process

The interview process at ING can vary depending on the position you are applying for. However, most positions will require at least one telephone screening interview and one in-person interview. For some positions, there may also be an assessment component. The length of the hiring process can vary depending on the role, but is typically around two weeks.

Overall, reviewers found the interview process to be fair and thorough. However, some reviewers noted that the interviews could be more focused on the role itself, rather than on technical knowledge. Additionally, some reviewers felt that the response times from ING could be longer.

Common ING Interview Questions

1. Describe the steps you would take to scope out a project.

The interviewer may ask you this question to gauge your problem-solving skills and how you apply them in the workplace. Your answer should include a step-by-step process that you use when working on projects.

Example: “I would first assess the project’s goals, objectives and requirements. Then I would create a timeline for the project and determine what resources I need to complete it. After that, I would develop a budget for the project and make sure all stakeholders are aware of my progress. Finally, I would monitor the project’s progress regularly to ensure its success.”

2. Why do you want to work at ING?

This question is a great way for the interviewer to learn more about your interest in their company. They want to know what you like about ING and why you are excited to work there. Your answer should include specific details about the company that make it unique or interesting to you.

Example: “ING has always been my favorite bank, so I was thrilled when I saw they were hiring. I love how innovative this company is, and I think I would be a great fit here because of my background in technology. I am also impressed by the company’s commitment to customer service and its dedication to making banking easier for people.”

3. What is your greatest strength?

This question is a common one in interviews. It allows you to highlight your best qualities and show the interviewer that you are confident about them. When answering this question, it can be helpful to think of a strength that relates to the job you’re applying for.

Example: “My greatest strength is my ability to work well with others. I have always been someone who enjoys collaborating with others on projects. In my last role, I was able to help my team come up with solutions to problems by listening to their ideas and offering my own. This helped us find creative ways to solve issues and complete our tasks.”

4. How do you think technology will change banking in the next 5 years?

This question is an opportunity to show your knowledge of the banking industry and how it’s changing. You can use this question to discuss a specific technology you’ve used or plan to use in the future, such as artificial intelligence (AI) or blockchain.

Example: “I think AI will change the way we interact with our banks. I recently read about a company that created a chatbot for customer service representatives. The bot was able to answer basic questions from customers and direct them to human representatives when necessary. This would be a great tool for ING because it could help us reduce costs while still providing excellent customer service.”

5. Tell me about an experience working with a team that was particularly effective or ineffective and why.

This question is an opportunity to show your leadership skills and ability to work with others. When answering this question, it can be helpful to describe a specific situation where you were part of a team that was successful or unsuccessful and how you contributed to the outcome.

Example: “I worked on a project once where I had to collaborate with several other people who all had different ideas about what we should do. We ended up arguing for hours about which direction to take the project in, but eventually, I took charge and made a decision about what we would do. The rest of the team agreed with my idea, and we were able to complete the project successfully.”

6. Can you describe your experience with Java/C++ programming languages?

The interviewer may ask this question to learn more about your technical skills and how you apply them in a work environment. Use examples from your experience with Java or C++ programming languages to highlight your knowledge of these two important computer languages.

Example: “I have worked with both Java and C++ programming languages for the past five years, where I used my coding skills to create applications that helped improve customer service at my previous job. For example, one time when our call center was experiencing issues with their phone system, I created an application that allowed us to manage incoming calls by department. This allowed our employees to answer calls according to their expertise, which improved our overall customer service.”

7. Do you have any experience managing teams of developers?

This question can help the interviewer determine your leadership skills and how you might fit into their organization. If you have experience managing a team, describe what responsibilities you had as a manager. If you don’t have direct management experience, you can talk about other leadership roles you’ve held in the past.

Example: “I’ve worked with teams of developers before, but I haven’t been in a managerial role. In my last position, however, I was one of two lead developers on our project team. We were responsible for communicating with clients to understand their needs and creating solutions that met those needs. My colleague and I also helped train new employees who joined the development team.”

8. Give me an example of a time where you had to deal with a difficult client, how did you handle it?

This question is an opportunity to show your problem-solving skills and ability to work with a variety of people. When answering this question, it can be helpful to mention the steps you took to resolve the situation or how you helped the client feel more comfortable.

Example: “At my previous job, I had a customer who was upset about their recent bill. They were calling me multiple times a day asking for different things. I tried to explain that there are many factors that go into calculating a bill, but they didn’t seem satisfied. Finally, I offered to call them back after I looked over their account again. After doing so, I found out that they hadn’t been billed correctly for one month. Once I explained why their bill was higher than usual, they understood and thanked me.”

9. What are some factors that banks need to consider when deciding on a new product?

This question is an opportunity to show your knowledge of the banking industry and how it works. You can answer this question by giving examples of what you think are important factors for a bank to consider when creating new products.

Example: “I believe that banks need to consider their target audience, as well as the competition. For example, if they’re looking to create a new credit card, they should look at other cards on the market and see what features those have that they don’t. They also need to make sure that the product will be profitable for them in the long run.”

10. How would you approach creating a budget for a financial services software development project?

This question can help the interviewer assess your ability to manage multiple projects at once. Use examples from previous experience and explain how you would apply them to this role.

Example: “I would first identify all of the stakeholders involved in the project, including the client, my team members and other departments that may be affected by the budgeting process. I would then create a timeline for when each stakeholder should submit their requests and estimates so we could meet deadlines together. This helps me ensure everyone is on the same page with the budget and gives us time to make adjustments as needed before finalizing our plan.”

11. Have you worked in an agile environment before?

Agile is a software development methodology that focuses on creating solutions quickly. It’s common for large companies to use agile methodologies, so it’s important to show you have experience working in this type of environment. If you haven’t worked in an agile environment before, consider describing how you would adapt to the process if hired by ING.

Example: “I’ve worked in both traditional and agile environments throughout my career. I find that agile works best when there are multiple people involved in the project. For example, I was once tasked with developing a new website for a client. My team and I were able to create a prototype within two weeks using agile methods. The client loved the design and we were able to make changes based on their feedback.”

12. Where do you see yourself in the next five years?

This question is a great way to learn more about your potential career path. It also helps the interviewer determine if you are likely to stay with ING for an extended period of time. When answering this question, be honest and specific. Explain what goals you have in mind and how working at ING can help you achieve them.

Example: “I see myself as a manager by then. I would love to work my way up through the company’s ranks until I am ready to take on that role. I know ING has many opportunities for growth, so I hope to use this position as a stepping stone to get there.”

13. Describe a time when you were asked to present information to a client and how you prepared for the presentation.

This question is an opportunity to show your communication skills and how you can present information in a way that’s easy for clients to understand.

Example: “I was working with a client who wanted to know more about the different types of investments we offered. I started by explaining what an investment is, then talked about the different types of investments ING offers. I also explained the differences between each type of investment so my client could make an informed decision.”

14. How do you stay up-to-date with trends related to your industry?

This question can help the interviewer assess your ability to learn new things and adapt to changes in your industry. Use examples from your past experience of how you’ve kept up with trends, including any certifications or training courses you’ve completed.

Example: “I have a passion for learning about my industry, so I regularly read articles online and subscribe to newsletters that provide insights into current events. In addition, I take advantage of opportunities to attend conferences and seminars where experts share their knowledge on topics related to finance. Last year, I attended a seminar hosted by ING where they discussed the latest developments in artificial intelligence technology. This information helped me understand how AI could be used to improve customer service.”

15. What kind of things would you look for when analyzing a company’s financials?

This question is a great way to show your knowledge of financial analysis and how you use it in your work. When answering this question, try to include specific examples from your past experience that highlight the skills you have as an analyst.

Example: “When analyzing a company’s financials, I look for several things including revenue growth, cost reduction strategies and operational efficiency. For example, when working with my previous employer, we were tasked with finding ways to reduce costs while maintaining or increasing revenue. We found that by reducing our overhead expenses, we could increase our revenue without having to hire more employees.”

16. Describe a time when you made sure all of your coworkers understood their tasks and deadlines.

This question can help the interviewer determine how you communicate with your team and ensure that everyone is on the same page. Use examples from previous roles to show how you plan projects, organize tasks and manage deadlines.

Example: “In my last role as a project manager, I had a large team of employees working on several different projects at once. To make sure everyone understood their responsibilities and when they were due, I created detailed schedules for each employee outlining their daily, weekly and monthly tasks. This helped me keep track of who was doing what and when it was due so I could address any issues before they became major problems.”

17. We place a lot of emphasis on communication here at ING. Talk about a time where you effectively communicated something complicated to someone who didn’t understand the subject.

This question is a great way to show your communication skills and how you can explain complicated concepts in an easy-to-understand manner. When answering this question, try to think of a time when you had to communicate something that was difficult for others to understand.

Example: “I once worked with a client who didn’t have much experience with investing. They were looking for a safe investment option but wanted the highest return possible. I explained to them that there are no investments that offer both high returns and safety. However, they could invest in mutual funds or ETFs that would give them more stability than individual stocks.”

18. Are you comfortable speaking in public?

This question is a way for the interviewer to assess your communication skills. They want to know if you can speak confidently in front of large groups and whether or not you have experience doing so. If you do, explain what made you comfortable speaking in public.

Example: “I’ve had several opportunities to speak in front of large crowds at my previous job. I was always nervous before each speech but quickly became more confident as I practiced. Eventually, I found that public speaking came naturally to me. Now, I’m able to give presentations without any nerves.”

19. What do you know about ING Direct?

This question is a great way to test your knowledge of the company and its products. If you have experience with ING Direct, share what you know about it. If not, research the company before your interview so that you can answer this question confidently.

Example: “I’ve had an ING Direct account for several years now. I love how easy it is to use online banking and manage my finances. The mobile app makes it even easier to check my balance and make transfers. I also like that they offer competitive interest rates on savings accounts.”

20. If hired, what would be your first priority on your first day of work?

This question is a great way to learn more about the candidate’s work ethic and how they plan to contribute to the company. Your answer should include an example of something you would do on your first day that shows your commitment to excellence, teamwork and customer service.

Example: “My first priority on my first day at ING would be to meet with my manager to understand what I need to accomplish in order to succeed in this role. I would also want to get to know my coworkers by introducing myself and asking them questions about their roles and responsibilities. Finally, I would spend some time getting familiar with the company’s mission statement and values so I can make sure I am living up to those standards.”


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