20 Intact Interview Questions and Answers

Prepare for the types of questions you are likely to be asked when interviewing for a position at Intact.

Intact is one of the largest property and casualty insurers in Canada. The company offers a wide range of personal and commercial insurance products, from home and auto insurance to business insurance.

If you’re applying for a job at Intact, you can expect to be asked a variety of questions about your qualifications, work history, and availability. In this guide, we’ve assembled a list of Intact interview questions and answers to help you prepare for your interview.

Intact Interview Process

The interview process at Intact is generally quick and easy. The majority of applicants report having a positive experience, with friendly and helpful staff. However, some positions may require multiple interviews or a longer hiring process. Overall, the company seems to be committed to finding the best fit for each role.

Common Intact Interview Questions

1. Why do you want to work at Intact?

This question is a great way for the interviewer to learn more about your interest in their company. It also allows you to share some of your personality and enthusiasm with them. When answering this question, it can be helpful to mention something specific that attracted you to the job posting or company website.

Example: “I was drawn to Intact because I saw how much they care about their customers. The fact that they have such an excellent reputation makes me excited to work here. I am passionate about helping people and providing excellent customer service. I think working at Intact would allow me to do both.”

2. Tell me about a time where you had to deal with an upset customer, how did you handle it?

Interviewers may ask this question to see how you handle conflict and challenging situations. This is an opportunity to show your problem-solving skills, communication skills and ability to remain calm under pressure.

Example: “In my previous role as a customer service representative, I had a customer who was upset because they didn’t receive their package on time. I listened to the customer’s concerns and apologized for any inconvenience. Then, I looked up the tracking information to find out what happened. After finding out that there was a delay in shipping, I offered the customer a discount on their next purchase. The customer appreciated my honesty and understanding, and we were able to resolve the issue.”

3. If a client is not happy with the service they are receiving from their broker what would you recommend for them to do?

This question is an opportunity to show your customer service skills and ability to resolve conflicts. Your answer should include a step-by-step process for how you would handle the situation, including what steps you would take to ensure that the client was satisfied with their experience.

Example: “If a client is not happy with their broker’s service I would first ask them why they are unhappy. If it’s something that can be fixed, like if they feel they aren’t getting enough attention from their broker, I would recommend that they speak with their broker about their concerns. If there is no way to fix the issue, I would offer to help find another broker who could better meet their needs.”

4. What do you think of our company culture and values?

Interviewers ask this question to see if you are a good fit for their company culture. They want to know that you share the same values as the rest of the team and will be able to contribute positively to the workplace. When answering, try to show that you have done your research on the company and understand what they value most.

Example: “I think Intact’s company culture is one of its greatest strengths. I read through your employee handbook before coming in today, and it seems like there is a lot of emphasis on teamwork and collaboration. I am someone who thrives in collaborative environments, so I would love to work here. Your values also align with mine, which makes me feel confident about my decision to apply.”

5. Do you have any experience working in insurance?

This question is a great way for the interviewer to learn more about your background and how it relates to their company. If you have experience in insurance, share what that was like. If you don’t have any experience, explain why you’re interested in working in this field.

Example: “I worked as an independent contractor for a small auto repair shop for two years before I started my current job at a local mechanic’s garage. My previous employer did some work with Intact Insurance, so we would often refer customers who needed repairs after accidents to them. I really enjoyed working with those customers because they were always so happy with our service.”

6. Are you comfortable working on your own or as part of a team?

The interviewer may ask this question to learn more about your personality and how you interact with others. Your answer should reflect your ability to work independently or as part of a team, depending on the needs of the job.

Example: “I am comfortable working both alone and in teams. I find that my best work comes when I have time to focus without distractions, but I also enjoy collaborating with other professionals to solve problems and develop new ideas. In my last role, I worked mostly independently, but I regularly collaborated with my manager to discuss my progress and any challenges I faced.”

7. How would you handle a situation if you were given a task that was outside of your job description?

This question is a great way to see how flexible you are as an employee. It can also show the interviewer that you’re willing to take on new challenges and learn new things. When answering this question, it’s important to highlight your willingness to do what’s necessary for the company.

Example: “When I was working at my previous job, I noticed that our social media presence wasn’t up to par with other companies in our industry. I asked my manager if I could create some content for our Instagram page, and she agreed. I created several posts per week, which increased our followers by 20% within three months. My work helped increase sales for the company, and I learned valuable skills that I use today.”

8. What is your greatest strength?

Employers ask this question to learn more about your personality and how you view yourself. They want to know what skills you have that will help you succeed in the role. When answering, think of a skill or quality that is relevant to the job description. If there are no specific requirements, choose something that would be helpful for any position.

Example: “My greatest strength is my attention to detail. I am very organized and always make sure everything is correct before submitting it. This has helped me throughout my career because I can find mistakes others miss. It also helps me stay organized and on track with projects.”

9. What type of environment are you most comfortable working in?

Employers ask this question to make sure you are a good fit for their company culture. They want employees who will be happy and productive in the workplace, so they look for candidates who can describe what type of environment they thrive in. When answering this question, think about which environments have been most successful for you in the past. Try to find commonalities between your previous experiences and the job description to show that you would be a good fit for the role.

Example: “I am someone who thrives in an open office setting. I like being able to see everyone else working and get feedback from my coworkers. In my last position, we had cubicles but also shared desks where we could collaborate with each other. This was a great way to bounce ideas off of others and learn new things.”

10. What do you know about underwriting?

Underwriting is the process of evaluating a client’s risk and determining how much they should pay for their insurance. The interviewer may ask this question to see if you have experience with underwriting, or they may want to know more about your knowledge of the process. In your answer, try to explain what underwriting is and give an example of when you used underwriting in your previous job.

Example: “Underwriting is the process of evaluating a client’s risk and determining how much they should pay for their insurance. I’ve done quite a bit of underwriting in my career so far, including at my last job where I was responsible for reviewing clients’ applications and deciding whether or not we would offer them coverage.”

11. Describe a time when you had to make a difficult decision.

This question can help the interviewer understand how you make decisions and what your thought process is. This can be a great opportunity to showcase your critical thinking skills, problem-solving abilities and leadership qualities.

Example: “In my previous role as an IT manager, I had to decide whether or not to hire someone for our team. The candidate was highly qualified but lacked experience in some areas. I decided to give them a chance because they were eager to learn and willing to put in extra time to get up to speed on all of their responsibilities. They ended up being one of our best employees and helped us meet several deadlines.”

12. We need someone who can be assertive but also empathetic, which one of those qualities do you feel you excel at more than the other?

This question is designed to assess your interpersonal skills and ability to work with others. It’s important to show that you can be both assertive and empathetic, but it’s also okay if you feel like one of these qualities comes more naturally to you than the other.

Example: “I think I’m better at being empathetic because I’ve always been a very compassionate person. When I see someone who needs help or support, I want to do everything in my power to make sure they’re okay. However, I know that sometimes people need tough love, so I try to balance out my empathy with some assertiveness when necessary.”

13. Have you ever had to persuade a colleague to change their mind on something? How did you handle it?

This question can help the interviewer understand how you handle conflict and disagreement. It also helps them see if you are able to compromise or adapt your ideas when needed. Use examples from previous work experiences where you had to convince someone of something, but in a way that was respectful and collaborative.

Example: “In my last role as an account manager, I worked with a colleague who disagreed with our company’s new marketing strategy. He felt it would be more effective to focus on one demographic rather than several at once. While I understood his concerns, I explained why we believed this approach would be better for the company overall. In the end, he agreed to support the new plan.”

14. Can you tell me about a time when you disagreed with a supervisor’s approach to handling a situation?

This question can help an interviewer understand how you handle disagreements with your superiors. It can also show them that you’re willing to voice your opinion and stand up for yourself when necessary. When answering this question, it can be helpful to mention a specific situation where you disagreed with a supervisor’s approach but still managed to work together effectively.

Example: “When I first started working as a nurse, my manager would often give us assignments without much notice. This made it difficult to balance our other responsibilities, like checking in on patients or completing paperwork. One day, I told my manager about the challenges we were having with their last-minute assignments. They understood and adjusted their schedule so they could give us more advance notice before assigning new tasks.”

15. What would you say is the biggest challenge facing the insurance industry today?

This question is a great way to see how the candidate thinks about problems and challenges in their industry. It also gives you insight into what they think are important issues that need addressing.

Example: “The biggest challenge facing the insurance industry today is customer satisfaction. Customers want more personalized service, but many companies don’t have the resources or technology to provide it. I would like to work for an organization that can give customers the best possible experience while still being profitable.”

16. When dealing with a claim, what steps would you take to ensure that all necessary information has been gathered?

Interviewers may ask this question to assess your problem-solving skills and ability to work independently. In your answer, describe the steps you would take to gather information for a claim and how you would use that information to make an informed decision.

Example: “I would first meet with the client to learn more about their situation. I find it’s important to get as much information from them as possible so I can understand what happened and why they’re filing a claim. After meeting with the client, I would then speak with the driver of the vehicle to get their side of the story. I find it helpful to have all parties involved in the claim present at the same time so I can compare stories and determine who is telling the truth.”

17. What do you think are some key skills needed to be successful at Intact?

This question is a great way for the interviewer to learn more about your skills and how they relate to Intact. When answering this question, it can be helpful to mention some of the job requirements listed in the job description and explain how you have these skills.

Example: “I think that one of the most important skills needed to be successful at Intact is communication. As an insurance agent, I would need to communicate with clients on a regular basis to help them understand their policies and claims. Another skill I feel is important is problem-solving because there are often times when customers may not understand something or have questions about their policy. It’s my responsibility as an agent to solve any problems they may have.”

18. We pride ourselves on being able to provide exceptional customer service. Give us an example of a time where you provided great customer service.

Interviewers ask this question to see if you have the skills and experience necessary for working at Intact. They want to know that you can provide quality customer service, which is an important part of their company culture. When answering this question, think of a time when you went above and beyond for a client or customer.

Example: “I once had a client who was having trouble with his website. He called me in a panic because he needed it fixed by the end of the day. I told him not to worry and that we would take care of everything. My team and I worked through lunch to get the website up and running again so he could meet his deadline. We were able to fix the issue and give him peace of mind.”

19. What do you think are some of the best ways to build strong relationships with clients?

This question can help the interviewer get a sense of your interpersonal skills and how you might interact with their clients. Use examples from previous experience to highlight your ability to communicate effectively, build trust and maintain positive relationships with others.

Example: “I think one of the best ways to build strong client relationships is through communication. I always make sure to respond quickly to emails or phone calls so that my clients know they can reach out to me at any time. Another way I like to show my clients that I care about them is by sending monthly newsletters with updates on our progress and information about what we’re working on.”

20. We like to promote a healthy work-life balance here at Intact. Is

This question is a great way to see if the company you’re interviewing for has similar values. If they do, it’s likely that you’ll be able to find balance in your own life as well.

Example: “I think work-life balance is important no matter where you are. I’m excited to learn more about Intact’s policies on this because I feel like we can all benefit from having some time away from our desks and computers. I’ve found that taking regular breaks throughout the day helps me stay focused and productive.”


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