20 Intapp Interview Questions and Answers

Intapp is a software company that provides integrated applications for professional services firms. Intapp’s mission is to help these firms increase revenue, improve profitability, and deliver great client service.

If you’re interviewing for a job at Intapp, you can expect to be asked questions about your experience with software applications, as well as your knowledge of the professional services industry. To help you prepare, we’ve gathered a list of sample Intapp interview questions and answers.

Intapp Interview Process

The interview process at Intapp can vary depending on the position you are applying for, but generally speaking, it is a lengthy and difficult process. There are usually multiple rounds of interviews, often with different people in different departments. The questions can be challenging, and the overall experience can be quite stressful. However, many people who have gone through the process say that it is worth it in the end, as Intapp is a great place to work.

1. Why do you want to work at Intapp?

This question is a great way for employers to learn more about your interest in their company. It also allows you to show them that you did some research on the organization and have an idea of what they do. When preparing for this question, make sure you read through the job listing thoroughly. This will help you know what skills are most important for this role. Then, look at the company website to see what values they promote. Showing that you share these values can be a great way to answer this question.

Example: “I am very interested in working at Intapp because I believe in the mission of the company. Your goal of helping businesses grow by providing quality software solutions is something I feel passionate about. I think my background as a developer would be a great asset to the team.”

2. What are your thoughts on the current state of the legal industry?

This question is an opportunity to show your knowledge of the industry and how you can contribute to its growth. Your answer should include a brief overview of what you think about the current state of the legal industry, followed by a statement that shows your interest in helping it grow.

Example: “The legal industry has changed significantly over the past few years. With more people representing themselves in courtrooms, there’s been a rise in demand for online legal services. I believe this change is positive because it allows lawyers to focus on providing higher-quality services to their clients. As someone who values innovation, I would love to help develop new ways to provide legal services.”

3. What is your experience with SaaS software?

SaaS is an acronym for Software as a Service. This type of software allows users to access applications and services over the internet without having to install them on their computers. It’s becoming more popular in businesses because it reduces costs, improves security and increases flexibility. Your answer should show that you understand what SaaS is and how it can benefit your future employer.

Example: “I have used SaaS extensively throughout my career. I find it especially useful when working with large amounts of data or multiple users. For example, at my last job, we were using traditional software to track our inventory. We had to manually enter all of our sales information into the program each day. The system was also difficult to use, which made it hard to keep up with orders.

We switched to SaaS software, which allowed us to upload our inventory levels automatically. It also gave us real-time reports so we could see exactly where we needed to restock items. In addition, the SaaS software allowed us to add new employees to the system quickly and easily.”

4. How would you define customer service?

This question is a great way to assess your understanding of customer service and how it relates to the role you’re interviewing for. Your answer should include examples of what you consider good customer service, as well as how you would apply that in your work.

Example: “Customer service is my top priority when working with customers. I believe that providing excellent customer service means listening to their needs and responding appropriately. It also means being available to help them at any time, even if they call or email outside of business hours. In my last job, I had a client who was having trouble with one of our products. They called me on a Saturday morning because they were so upset about it. I spent an hour on the phone with them explaining how to fix the problem and assuring them that we would replace the product.”

5. As an implementation analyst, how would you handle a situation where a client was unhappy with their product?

This question can help the interviewer understand how you handle challenges and react to client feedback. Your answer should show that you are willing to take responsibility for your work, even if it’s not up to your standards.

Example: “If a client was unhappy with their product, I would first ask them what they didn’t like about it. Then, I would try to fix the issue as quickly as possible. If there wasn’t anything I could do to change the product, I would offer to refund any money they had already paid or give them a discount on another project.”

6. Have you had any experience working in a sales environment before?

This question can help the interviewer get a better idea of your experience level and how you might fit in with their company. If you have had sales experience, share what you learned from it and if you haven’t, talk about your ability to learn quickly.

Example: “I’ve never worked in a sales environment before, but I am confident that I could adapt well to one. In my previous role as an IT specialist, I was responsible for helping clients understand our products and services so they felt comfortable purchasing them. This helped me develop my communication skills and learn more about different types of businesses.”

7. Do you have any experience working with CRM software such as Salesforce or Microsoft Dynamics?

This question is a great way for the interviewer to gauge your experience with similar software and how it may translate into working with Intapp. If you have no prior experience, consider describing what you would do if faced with using this type of software in your role.

Example: “I’ve never worked with CRM software before, but I am familiar with its functions and features. I think my ability to learn new systems quickly would help me adapt to using CRM software within my first few weeks on the job.”

8. Describe a time when you were able to successfully persuade someone to buy something.

An interviewer may ask this question to learn more about your sales skills and how you can persuade others. Use examples from previous jobs or describe a time when you persuaded someone to buy something outside of work, such as convincing a friend to try a new restaurant.

Example: “At my last job, I was responsible for selling our company’s products to local businesses. One day, I received a call from a business owner who said they were looking for a new software program. I asked him questions about his current software and what he liked and disliked about it. After learning more about his needs, I recommended a different software that would be better suited for his business. He ended up purchasing the software.”

9. Tell me about a time when you had to deal with a difficult customer.

This question can help the interviewer determine how you handle conflict and whether you have any experience with customer service. Use examples from your previous job or a time when you helped someone in your personal life.

Example: “At my last job, I had a customer who was upset because they didn’t receive their order on time. They were very rude to me over the phone, but I remained calm and explained that we would send them a new shipment at no cost. The customer apologized for their behavior and thanked me for helping them resolve the issue.”

10. If hired, what type of customers would you be interested in working with?

This question is a way for the interviewer to understand your level of interest in working with their company’s clients. It also helps them determine if you have experience working with similar types of customers and how that may affect your ability to succeed at this job.

Example: “I would be interested in working with all types of customers, but I think my skills are best suited for helping small businesses grow. My previous work experience has been focused on helping small business owners develop marketing strategies that help them reach more customers online.”

11. How familiar are you with the legal industry?

The legal industry is a highly specialized field, and employers want to make sure you have the necessary experience to succeed in their company. Use your answer to highlight any relevant skills or knowledge that will help you perform well on the job.

Example: “I’ve worked as an intapp for five years now, so I’m very familiar with the ins and outs of this type of work. In my last position, I helped create a database for all of our client’s case files. This allowed us to keep track of important information like deadlines and court dates. It also made it easier for attorneys to find specific documents when they needed them.”

12. What tools do you think are important for a successful implementation project?

This question is an opportunity to show your knowledge of the tools used in this industry. You can list several tools and explain why you think they are important for a successful implementation project.

Example: “I believe that communication, collaboration and documentation are essential tools for a successful implementation project. Communication allows team members to share their ideas and concerns with each other. Collaboration helps the team work together toward a common goal. Documentation is crucial because it provides evidence of what was discussed during meetings and who agreed to certain tasks. These three tools help me stay organized and ensure I am meeting my client’s needs.”

13. What part of the implementation process do you find most interesting?

This question is a great way to learn more about the candidate’s interests and how they view their role in the implementation process. This can help you determine if they are a good fit for your company, as it may be important that they enjoy this part of the job.

Example: “I find the initial planning stage most interesting because I love learning about new technologies and figuring out what will work best for our organization. I like being able to put my creativity to use when coming up with solutions to problems and figuring out ways to implement new systems without disrupting productivity.”

14. Give us an example of a time when you worked effectively under pressure.

This question is a great way to assess your ability to work under pressure and still meet deadlines. It also allows the interviewer to see how you handle stress, which can be an important part of this role. When answering this question, it’s important to highlight your problem-solving skills and time management abilities.

Example: “In my last position as an IT specialist, I was working on a project that required me to troubleshoot issues with multiple computers at once. The company had hired temporary employees for the holiday season, so they were all trying to use their computers at the same time. This caused some problems with connectivity and other technical issues. I worked through each issue one by one until everything was resolved.”

15. In your opinion, what makes a good consultant?

This question is a great way to see how you can apply your skills and experience as an intapp developer. Your answer should show the interviewer that you have the necessary skills to be successful in this role.

Example: “A good consultant needs to be able to listen to their client’s concerns, ask questions when they don’t understand something and then find solutions for them. I think it’s important to be honest with clients about what we know and what we don’t know. It’s also crucial to stay organized so that we can deliver projects on time. Finally, I believe consultants need to be confident in themselves and their abilities.”

16. What do you know about our products and services?

This question is a great way to test your knowledge of the company and its offerings. It also shows that you have done some research about the organization before coming in for an interview. When answering this question, it can be helpful to mention one or two products or services that interest you most.

Example: “I know Intapp offers several different software solutions for businesses. I am particularly interested in the accounting software because I think it would be beneficial for my current employer. I also understand that you offer training courses on how to use your software. I took a course like that when I was working at my last job, so I feel confident using any of your programs.”

17. What types of projects have you worked on that involved gathering requirements from clients?

Interviewers may ask this question to learn more about your experience with client interaction. They want to know how you interact with clients and what types of projects you’ve worked on in the past that involved gathering requirements from a client. Use examples from your previous work experience to explain how you interacted with clients and performed the task of gathering requirements.

Example: “In my last role, I was responsible for working directly with clients to gather requirements for their projects. I would meet with them once or twice per week to discuss their progress and any questions they had. I also used project management software to keep track of all of our conversations so I could refer back to them later if needed. This helped me stay organized and ensure that I didn’t miss anything when it came time to report back to my team.”

18. What types of companies do you think could benefit from using Intapp’s products and services?

This question is a great way for the interviewer to learn more about your knowledge of Intapp’s products and services. Use examples from your own experience with using Intapp’s software or other similar applications to help you answer this question.

Example: “I think that any company that has multiple locations could benefit from using Intapp’s software because it makes managing employees, inventory and customer data much easier. I worked at a restaurant chain where we used Intapp’s software to manage our employee scheduling, which made it easy for managers to see who was working what shifts and when they were available to work overtime. This helped us avoid having too many employees on duty at once, which reduced costs.”

19. How well do you work independently?

This question is an opportunity to show your ability to work independently and complete tasks without constant supervision. Employers ask this question because they want to know that you can be productive on the job even when you don’t have someone looking over your shoulder. In your answer, explain how you plan out your day and manage your time effectively so you can stay focused on your work.

Example: “I am a very independent person who likes to take charge of my own projects. I find that working alone helps me focus more on what I need to do rather than getting distracted by others around me. When I’m working on a project, I like to set aside a specific amount of time for it each day. This allows me to get into a rhythm with my work and makes sure I can finish everything within a reasonable timeframe.”

20. What do you think will be the biggest challenge for you if you were hired?

This question is a great way for employers to learn more about your thought process and how you approach challenges. When answering this question, it can be helpful to think of the most challenging aspect of the job description and explain why that challenge will be beneficial in the long run.

Example: “The biggest challenge I see with this position is the amount of time required to complete tasks. With so many projects going on at once, there’s always something new to do or check up on. However, I believe that being able to multitask and manage my time effectively will help me succeed in this role.”