Career Development

16 IT Assistant Skills for Your Career and Resume

Learn about the most important IT Assistant skills, how you can utilize them in the workplace, and what to list on your resume.

An IT assistant provides support to an organization’s computer users and helps maintain the network. IT assistants need to have a wide range of skills to be able to troubleshoot problems and provide solutions to users. If you’re interested in becoming an IT assistant, it’s important to understand what skills are necessary for the job.

Operating Systems

Operating systems are the software that allows computers to function. There are many different types of operating systems, and it’s important for IT assistants to have knowledge of at least one type so they can troubleshoot computer issues when needed. For example, if a computer is running slowly or has other technical difficulties, an IT assistant may be able to fix the problem by updating the system’s software.

Attention to Detail

Attention to detail is a skill that can help you perform your job well. As an IT assistant, you may be responsible for entering data into the right fields and ensuring that all of your work is accurate. This also means paying close attention to details when reading emails or other messages from supervisors or managers.

PC Maintenance

As an IT assistant, you might be responsible for maintaining the computers and software of your company. This includes performing routine maintenance tasks like updating operating systems, installing security updates and backing up data. Knowing how to perform these tasks can help ensure that your company’s computer network is secure and functioning properly.


Networking is the process of building relationships with others in your industry. This can help you find job opportunities, learn about new technologies and receive feedback on your work performance. It’s important to be active in professional organizations and attend conferences where you can meet other IT assistants and professionals in related fields. You may also want to consider joining a professional networking website like LinkedIn, which allows you to connect with people who have similar career interests.


Troubleshooting is the ability to identify and solve problems. As an IT assistant, you may troubleshoot issues with hardware or software. You can also help your manager find solutions to technical challenges they face in their job. For example, if a computer program isn’t working correctly, you might be able to fix it by researching similar issues online or asking someone who knows more about computers for help.

Problem Solving Skills

Problem solving skills are necessary for IT assistants to troubleshoot and resolve technical issues. They may need to analyze a problem, identify its cause and find an effective solution. For example, if a computer freezes or crashes, the assistant might be able to fix it by restarting the system or updating software.

Software Installation

Software installation is the process of installing software onto a computer or device. This can include applications, operating systems and other types of programs that allow hardware to function properly. As an IT assistant, you may be responsible for installing new software on company computers or devices. Knowing how to install software can help ensure that your organization’s technology works efficiently.

Customer Service

Customer service skills are important for IT assistants because they often interact with customers directly. They need to be able to answer questions about the company’s products and services, as well as explain technical details of computer systems. Customer service skills also help them work with clients in a friendly manner when resolving issues or completing projects.


Organization is the ability to keep track of files, documents and other information. As an IT assistant, you may be responsible for maintaining records for a company’s computer system or network. Having strong organizational skills can help ensure that you know where all your data is so you can find it when needed. It also ensures that you don’t lose any important information by accidentally deleting it.

Technical Skills

Technical skills are the abilities you have to perform tasks related to technology. This can include knowledge of software, hardware and networking systems. It’s important for an IT assistant to have strong technical skills because they often work with computers and other types of technology in their job. Examples of technical skills include troubleshooting computer issues, installing new software or hardware and using remote access tools.

IT Documentation

As an IT assistant, you may be responsible for creating and updating computer documentation. This includes writing scripts or programs as well as documenting the steps to complete a task. Strong written communication skills are important in this role, so it’s helpful to have experience with technical writing. You can also use your organizational skills when creating and maintaining documentation.

Technical Support

Technical support is the ability to answer questions about computer software and hardware. This can include explaining how a program works, what different buttons do or how to fix technical issues with a device. IT assistants often provide technical support for office computers and equipment, so it’s important to be able to explain how programs work and troubleshoot common issues.

Help Desk Support

Help desk support is the ability to answer questions and solve problems for customers. As an IT assistant, you may be responsible for providing customer service over the phone or through email. Having strong help desk skills can make it easier to communicate with clients and ensure they have a positive experience. Examples of helpful skills include patience, active listening and empathy.


Communication is the ability to convey information clearly and concisely. As an IT assistant, you may be communicating with clients over the phone or through email. You should have excellent written and verbal communication skills so that you can relay technical details in a way that your clients understand.

Communication also includes listening skills. When working with other IT professionals, it’s important to listen carefully to instructions so that you can perform tasks correctly.

Printers & Scanners

Printers and scanners are common office equipment that can be used to create documents, images or other files. Having knowledge of how to operate these machines is an important skill for IT assistants because they often work in close proximity to them at their jobs. Printers and scanners also allow you to complete many tasks on your own rather than having to ask a coworker to do it for you.

End User Training

End user training is the process by which you instruct users on how to use a computer system or software. This can include teaching them how to navigate through an interface, input data and perform other tasks. As an IT assistant, you may be responsible for providing end user training when new employees are hired. You can also provide support to existing employees who need help with their computers.

How Can I Learn These IT Assistant Skills?

There are a few ways that you can learn the IT Assistant skills that are listed above. One way is to take an online course or tutorial that will teach you the basics of operating systems, PC maintenance, networking, and troubleshooting. Another way is to find a book or resource that covers these topics in more depth. Finally, you could also consider working with a mentor or taking a class at a local community college or trade school. Whichever route you choose, make sure that you put in the time and effort to learn the skills so that you can be the best IT Assistant possible.


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