What Does an IT Intern Do?

The IT Intern role serves as a foundational stepping stone for individuals embarking on their technology career, offering a unique blend of learning opportunities and hands-on experience. Within this position, the intern is immersed in the day-to-day operations of the IT department, gaining insights into the practical aspects of information technology management and support. This role is designed to equip the intern with a broad understanding of how technology solutions are developed, deployed, and maintained, ensuring smooth operations within an organization. By working closely with experienced IT professionals, the intern not only contributes to ongoing projects but also acquires valuable skills and knowledge that are essential for their professional growth in the field of information technology.

IT Intern Job Duties

• Assist in troubleshooting hardware and software issues for company employees, including setting up and configuring new laptops and desktops.
• Participate in the development and maintenance of internal databases, ensuring data integrity and security.
• Support the IT team in the deployment of network infrastructure, including routers, switches, and firewalls.
• Help in managing user accounts and permissions within the company’s Active Directory or similar directory services.
• Contribute to the documentation of IT procedures, creating user manuals and help guides for internal software applications.
• Engage in software testing and debugging, providing feedback to developers to improve application performance.
• Assist in the inventory management of IT assets, tracking hardware and software licenses.
• Support the implementation of disaster recovery and business continuity plans, participating in regular backup operations and drills.

IT Intern Salary & Outlook

Factors influencing an IT Intern’s salary include the company’s size and industry, the complexity of the IT projects, the intern’s previous experience and specific technical skills, the duration of the internship, and the current demand for those particular IT skills in the job market.

• Median Annual Salary: $43,575 ($20.95/hour)
• Top 10% Annual Salary: $102,000 ($49.04/hour)

The employment of IT interns is expected to grow much faster than average over the next decade.

This surge is primarily due to the escalating demand for digital transformation across industries, requiring fresh talent to innovate and support complex IT infrastructures, cybersecurity, cloud computing, and data management, thus making IT internships a critical entry point for developing future technology professionals.

IT Intern Job Requirements

Education: An IT Intern typically pursues education in computer science, information technology, or related fields. A strong foundation in programming, network systems, and database management through coursework is essential. While a Bachelor’s Degree is common, some possess a Post-Baccalaureate Certificate or an Associate’s Degree, indicating diverse educational pathways. Majors in cybersecurity, software engineering, or computer engineering also align with the role, preparing candidates with the necessary theoretical knowledge and practical skills to excel in the dynamic IT landscape.

Experience: IT Interns are typically individuals with a solid foundation in information technology, having gained practical experience through previous internships, part-time jobs, or relevant projects. They are expected to have hands-on experience in areas such as software development, network administration, or cybersecurity. On-the-job training is a crucial component, allowing interns to enhance their technical skills under the guidance of experienced professionals. Training programs may also be available, focusing on specific technologies or methodologies relevant to the organization’s needs. Successful candidates often demonstrate a blend of technical proficiency, problem-solving abilities, and a keen interest in staying updated with the latest IT trends and innovations.

Certifications & Licenses: Certifications and licenses are not typically required for IT Intern positions.

IT Intern Skills

Software Installation: Efficient setup and configuration of various software applications across different operating systems are crucial skills for IT interns. They must follow installation protocols accurately and troubleshoot any issues that arise during the process to ensure all software functions correctly for users.

Basic Network Setup: Configuring routers, setting up firewalls, and ensuring secure connections are practical skills that IT interns need to support network infrastructure effectively. They help troubleshoot connectivity issues and contribute to the smooth operation of an organization’s IT environment.

Hardware Configuration: Setting up and modifying computer systems and networks impacts the efficiency of technology operations within an organization. IT interns need a detailed understanding of hardware specifications and compatibility, along with the ability to anticipate future needs and scalability issues.

User Support and Training: Providing assistance to users with technical issues and guiding them through solutions enhances their experience and ensures the smooth operation of IT systems. Creating and delivering clear, user-friendly training materials and support documentation tailored to the diverse needs of users is a critical skill.

Documentation Management: Organizing, storing, and retrieving both digital and physical technical documents efficiently ensures that project teams have timely access to accurate information. This skill facilitates seamless collaboration and communication across departments, preventing data silos and enhancing project efficiency.

Patch Management: Keeping up with the latest software updates and security patches is necessary to maintain the integrity and performance of company systems. IT interns must regularly review vendor release notes, prioritize updates based on threat severity, and coordinate with team members for smooth deployment across the network.

IT Intern Work Environment

An IT intern typically finds themselves in a dynamic workspace, often characterized by open-plan offices or cubicles equipped with personal computers, dual monitors, and other necessary tech tools. The environment is designed to foster collaboration, with meeting rooms and communal areas readily available for brainstorming sessions or casual discussions.

Work hours for IT interns can be flexible, with many organizations supporting a blend of in-office and remote work. This flexibility supports a balance between professional and personal life, allowing interns to manage their time effectively. Dress codes in such settings lean towards business casual, reflecting a professional yet comfortable atmosphere.

The culture within IT departments is usually informal and supportive, aiming to nurture learning and innovation. Interaction with team members and other departments is frequent, providing a rich environment for professional development. Safety protocols, especially regarding digital security and ergonomic workspaces, are given priority to ensure a healthy working environment.

Advancement Prospects

An IT Intern can progress into roles such as Systems Administrator, Network Engineer, or Software Developer, depending on their interest and the skills they acquire during their internship. Gaining hands-on experience with specific technologies or programming languages used by their employer can set a clear path for advancement.

To move forward, interns should focus on mastering project management and problem-solving skills, as these are crucial for higher-level positions. Demonstrating leadership potential by taking initiative on projects and showing the ability to work under minimal supervision can also pave the way for promotions.

Specializing in a high-demand area of IT, such as cybersecurity or cloud computing, can open up opportunities for roles with greater responsibility and higher pay. Engaging in projects that offer exposure to these areas during the internship is key.