20 Jamf Interview Questions and Answers

As the number of Apple devices in the enterprise grows, so does the need for IT management software like Jamf. If you’re applying for a job at Jamf, you can expect to be asked a variety of questions about your experience with Apple products and your ability to manage them.

In this guide, we’ll give you a rundown of some of the most common Jamf interview questions and how to answer them. With these questions and answers in your back pocket, you’ll be ready to take on anything the interviewer throws your way.

Jamf Interview Process

The interview process at Jamf can vary depending on the position you are applying for. However, most candidates can expect to have a phone screening with HR, followed by one or more panel interviews. For some positions, there may also be a technical interview. Overall, the interview process is thorough and designed to help assess whether a candidate is a good fit for the company.

1. What do you know about Jamf?

This question is a great way to test your knowledge of the company and its products. Before you go into the interview, make sure you read through the job description so you can be prepared for any questions that relate to Jamf.

Example: “I know that Jamf is an Apple device management software provider. I also know that it’s one of the largest providers in this industry. In my previous role as an IT specialist, I used some of Jamf’s products like JAMF Software Asset Manager (SAM) and JAMF Cloud Services (JCS). These two tools helped me manage devices more efficiently and reduced the time it took to complete tasks.”

2. How would you sell our product to a school district?

This question is a great way to test your sales skills and how you can use them to help the company. When answering this question, it’s important to show that you understand what Jamf does and why it would be beneficial for a school district.

Example: “I have experience working with school districts in my previous role as an IT specialist, so I know first-hand how difficult it can be to manage devices. In my last position, we used Jamf Pro to create a single pane of glass management system where teachers could access all their apps from one place. This helped us save time and money by reducing the number of licenses needed.”

3. If you had to pick one, what is your favorite Mac OS feature?

This question is a great way to see if you are familiar with the Mac OS and its features. It also shows your opinion on which features are most useful for users. When answering this question, pick one feature that you think is particularly helpful or interesting.

Example: “My favorite Mac OS feature would have to be Spaces because it allows me to create multiple desktops for different projects. I find this feature extremely helpful when working on large projects where I need to multitask between applications. For example, I can use one desktop for writing my article and another for researching sources.”

4. Why are you interested in working at Jamf?

This question can help the interviewer learn more about your background and why you’re a good fit for their company. Use this opportunity to share what attracted you to Jamf, how you found out about the job opening and any research you’ve done on the organization.

Example: “I’m interested in working at Jamf because I love Apple products and have been using them since high school. I also appreciate that Jamf is an innovative company that’s helping businesses succeed by making it easy to manage Apple devices. When I was searching for jobs, I saw that Jamf had great reviews online and decided to apply.”

5. Tell me about a time when you went above and beyond for a customer.

This question can help the interviewer get a better sense of your customer service skills. It can also show them how you might handle situations with their clients or customers.

Example: “I once had a client who was having trouble connecting to our network. I spent an hour on the phone with him, troubleshooting and trying different things until we figured out that his router needed to be reset. He was so appreciative for my time and effort, and he told me it was the best customer service experience he’d ever had.”

6. Provide an example of how you’ve demonstrated leadership skills.

As a technical support specialist, you’ll need to be able to lead your team through various challenges. Your interviewer may ask this question to learn more about how you’ve used your leadership skills in the past and what kind of results you achieved. To answer this question, think of a time when you were faced with a challenge or problem that required you to take charge and motivate others to help solve it.

Example: “In my last role as an IT technician, I was responsible for managing all aspects of our organization’s Apple devices. One day, I noticed that some users weren’t able to access their email accounts. I immediately gathered my team together to discuss the issue and determine if there was anything we could do to fix it. After discussing the situation, we determined that the company had exceeded its storage limit on iCloud. We then worked together to create a plan to delete old emails and free up space so everyone could access their accounts again.”

7. How do you keep up with the latest trends in computer software?

This question can help an interviewer understand your ability to learn new things and adapt to changes in the industry. Use examples from your past experience of how you’ve learned about new software or technology trends and incorporated them into your work.

Example: “I have a friend who works as a developer for Microsoft, so I often ask him questions about what’s new in the computer software world. He told me about a new coding language that was being developed by Google called Go. I started learning this new coding language because it could be useful in my future career development.”

8. Have you worked in any sales role before? Describe some of your experiences.

This question is a great way to show your potential employer that you have experience in sales and can apply those skills to the role. If you don’t have any previous experience, you can talk about how you’ve helped others sell products or services before.

Example: “I haven’t worked in a sales position before, but I do have some experience helping my friends and family find the right Apple devices for their needs. I know what features are important to look for when buying new computers and phones, so I always try to help them make informed decisions.”

9. Do you have experience using Java or Python?

Java and Python are two programming languages that can be used to create applications for Apple devices. If you have experience using either of these languages, share your knowledge with the interviewer by explaining how you use them in your work.

Example: “I have a basic understanding of Java but I’ve never had an opportunity to use it professionally. However, I am proficient in Python, which is one of my favorite programming languages because it allows me to write code quickly and efficiently. In fact, I once wrote a script that helped our organization save time when deploying software updates to all of our Mac computers.”

10. Where do you see yourself in 5 years? 10 years?

This question is a common one in interviews. It’s important to be honest and realistic when answering this question. You want to show the interviewer that you are motivated, driven and have goals for your career.

Example: “I see myself as an IT manager at Jamf in 10 years. I hope to continue growing with the company and gaining more experience. In five years, I would like to be working toward my goal of becoming an IT manager.”

11. Are you familiar with Unit testing?

Unit testing is a method of software development that helps developers test their code for errors. This question allows the interviewer to assess your knowledge of specific IT processes and procedures, as well as how you apply them in real-world situations. In your answer, try to explain what unit testing is and why it’s important.

Example: “Unit testing is a process where I can check my code for any bugs or errors before I implement it into an existing system. It’s essential to perform this step because if there are any issues with the code, they’ll be easier to identify and fix during this phase rather than after implementation.”

12. Do you like developing on team projects or independently?

This question helps employers understand your work style and how you prefer to complete tasks. When answering, consider what the job entails and whether it would be more beneficial to work independently or with a team.

Example: “I enjoy working on both individual and group projects. I find that when completing an assignment alone, I can focus better and get my thoughts out in a way that makes sense. However, I also like collaborating with others because it allows me to learn from their ideas and perspectives. In fact, I think collaboration is important for innovation and creativity.”

13. We want someone who is willing to grow within the company and take on new challenges. Is this something that interests you?

This question is a great way to determine if the candidate will be happy in their role. It’s also an opportunity for you to share what your career path has been and how it led you to this position.

Example: “I’m always looking for new challenges, which is why I was drawn to this position. I’ve worked with Apple devices since my first job as a help desk technician at a local school district. I have learned so much about the company and its products over the years, and I am excited to use that knowledge to help other organizations succeed.”

14. When was the last time you had to deal with a difficult situation? How did you handle it?

This question can help the interviewer get a better sense of how you handle conflict and challenges. Use your answer to highlight your problem-solving skills, ability to communicate effectively and commitment to excellence.

Example: “In my last role as an IT specialist, I had to deal with a situation where one of our clients was having issues with their network. The client was in a rush to get everything fixed before a big presentation, so they were quite stressed out. I knew that if we didn’t fix the issue quickly, it could have a negative impact on the company’s reputation. So, I immediately got to work trying to figure out what was causing the problem. After some troubleshooting, I figured out that there was a software glitch. We were able to fix the issue just in time for the presentation.”

15. Would you be comfortable building software from scratch?

This question is a good way to assess your technical skills and how you approach new projects. When answering, it can be helpful to mention any previous experience with building software from scratch or working on a team that did so.

Example: “I have worked on several teams where we built our own software from the ground up. In my last role, I was part of a small IT department that had to build its own software because there wasn’t an existing solution for what we needed. We used Ruby on Rails to create a web application that helped us manage all of our devices in one place. It took about six months to develop but was worth it in the end.”

16. What is your preferred style of management?

This question is a great way to learn about your potential manager’s style and how it compares to yours. It can also help you decide if the company culture aligns with your own preferences. When answering this question, try to be as specific as possible about what management style you prefer and why.

Example: “I believe in being both a delegator and an encourager. I like to delegate tasks that others are better at completing than me while encouraging my team members to take on more responsibilities when they’re ready for them. For example, I would rather train someone to use our software than do it myself because it helps build their skills and knowledge base.”

17. We’re looking for candidates who are passionate about Apple products. What kind of features do you think make them so special?

This question is a great way to see how much the candidate knows about Apple products. It’s also an opportunity for you to share your own experiences with Apple devices and why they’re so special.

Example: “I think one of the best things about Apple products is their user-friendly interface. I’ve used many different brands of computers, but none have been as easy to use as Macs. The simplicity of the design makes it easier for me to get work done without having to spend time figuring out how to navigate through the system.”

18. Describe a time where you were able to improve upon a process through automation.

This question is an opportunity to show your problem-solving skills and ability to adapt to new processes. When answering this question, it can be helpful to describe a specific process you improved and the steps you took to make improvements.

Example: “At my previous job, I was tasked with creating a way for our IT team to manage all of our devices remotely. We had over 1,000 Mac computers that needed to be managed by our IT team. After researching different automation software options, we decided on Jamf Pro. With Jamf Pro, we were able to create a system where our IT team could manage all of our devices from one central location.”

19. Do you prefer to work alone or as part of a team?

This question helps employers determine if you’re a good fit for their company culture. They want to know that you can work well with others and are willing to collaborate on projects. Your answer should show that you enjoy working in teams but also have the ability to complete tasks independently.

Example: “I prefer to work as part of a team because I find it more enjoyable than working alone. However, I am confident enough in my abilities to work independently when necessary. In fact, I often feel motivated by challenges and will take on extra assignments or responsibilities without being asked.”

20. How do you think having remote employees has affected the workforce over the past few years?

This question can help an interviewer understand how you might handle working with a remote team. You can use examples from your own experience to explain how it’s affected the workforce and what challenges you’ve faced in managing employees who work remotely.

Example: “I think having remote employees has made communication more important than ever before. I have worked for companies where some employees were located in different states, so we had to find ways to stay connected and communicate effectively. We used tools like Slack and Google Hangouts to keep everyone on the same page and informed about projects and deadlines.”