20 Kaiser Permanente Interview Questions and Answers

When it comes to interviewing for a position at Kaiser Permanente, there are a few things you can do to prepare and increase your chances of impressing the interviewer. First, research the company and its history. This will give you a better understanding of Kaiser Permanente’s mission and values, which will come in handy when answering questions about why you want to work for the company. Additionally, take some time to familiarize yourself with the company’s structure and operations. This will give you a better sense of how you could potentially fit into the organization and what your day-to-day responsibilities might be. Finally, be prepared to answer questions about your experience in the healthcare industry and your knowledge of Kaiser Permanente’s products and services. By taking the time to prepare for your interview, you’ll be able to show the interviewer that you’re knowledgeable and enthusiastic about working for Kaiser Permanente.

Kaiser Permanente Interview Process

The interview process at Kaiser Permanente can vary depending on the position you are applying for. However, most positions will require at least a phone interview, followed by one or more in-person interviews. For some positions, you may also be required to complete an assessment test or give a presentation. Overall, the interview process is generally smooth and professional.

1. Tell me about a time when you had to work with multiple teams at once. How did you handle it?

This question can help the interviewer understand how you might handle working with multiple teams at Kaiser Permanente. Use your answer to highlight your communication skills and ability to collaborate with others.

Example: “At my previous job, I worked as a project manager for a team of developers who were creating an online portal for patients to access their medical records. We also had a marketing team that was developing a campaign around the new website. The marketing team wanted to use some of our patient data in their campaign, but we needed to make sure it was secure before sharing it.

I met with both teams regularly to discuss progress on each aspect of the project. I made sure everyone understood what they could share about the project and when they should wait until everything was ready.”

2. What would you do if you saw a co-worker doing something they should not be doing?

This question is a test of your integrity and ability to follow rules. It also shows how you would handle conflict with a colleague. When answering this question, be honest about what you would do in that situation.

Example: “If I saw a co-worker doing something they should not be doing, I would first try to talk to them about it. If they did not stop, I would report the issue to my supervisor or human resources department.”

3. If you were working on an important project and the deadline was pushed up, what would you do?

This question is a great way to assess your time management skills and ability to prioritize tasks. When answering this question, it can be helpful to give an example of a specific situation where you had to work under pressure and how you handled it.

Example: “In my last position as a marketing manager for a small business, I was working on a project that required me to create a new logo design for the company. The deadline was two weeks away, but then the CEO called me into his office and asked if I could have the logo ready in one week instead. I told him I would do everything I could to get it done by then.

I immediately got to work and delegated some of the smaller tasks to other employees so I could focus on the most important parts of the project. I also worked later than usual each night to ensure I met the deadline.”

4. Describe your experience as a registered nurse.

This question is an opportunity to highlight your experience and expertise as a registered nurse. You can describe the type of patients you worked with, how many years you’ve been practicing or any certifications you have.

Example: “I am currently working as a registered nurse at St. Mary’s Hospital in San Francisco. I work on the maternity floor where I care for mothers who are expecting their babies. I also assist doctors during emergency situations and provide emotional support to families when they’re experiencing difficult times.”

5. Why are you excited about this opportunity?

This question is a great way for the interviewer to learn more about your interest in working at Kaiser Permanente. Your answer should include information about what you know about the company and why you want to work there.

Example: “I am excited about this opportunity because I have heard so many good things about Kaiser Permanente, including that it’s one of the best places to work. I also understand how important it is to provide quality healthcare to people who need it most. I feel like my skills and experience make me an excellent fit for this role.”

6. Give me an example of a time that you went above and beyond for a patient.

This question is a great way to show your dedication and compassion for the job. When answering this question, it can be helpful to mention how you helped the patient in some way or what you learned from helping them.

Example: “When I was working as an ER nurse, there was a patient who came in with severe stomach pains. After examining him, we found that he had appendicitis and needed immediate surgery. He was very nervous about the procedure, so I stayed by his side during the entire process. During recovery, I checked on him every hour until he was able to leave the hospital.”

7. Do you prefer to work in a team or independently?

This question is designed to assess your ability to work in a team environment. When answering this question, it can be helpful to mention how you enjoy working with others and the benefits of teamwork.

Example: “I prefer to work independently because I find that I am most productive when I have time to focus on my own tasks without interruption. However, I also understand the importance of teamwork and collaboration. In previous positions, I’ve found that I’m able to balance both individual and group efforts quite well.”

8. As a healthcare provider, we deal with confidential information. Have you ever worked in an environment where confidentiality is important?

Kaiser Permanente is a healthcare provider that deals with sensitive information. The interviewer wants to make sure you understand the importance of confidentiality and how you would handle it in your role as an administrative assistant.

Example: “Yes, I have worked for a medical practice before where confidentiality was important. In my previous position, we had to keep patient records confidential at all times. We were not allowed to discuss any details about patients or their health conditions with anyone outside of our department. If someone asked us questions about a patient, we referred them to the doctor.”

9. Tell us about a time that you made a mistake, how did you handle it?

This question is a great way to show your problem-solving skills and how you learn from your mistakes. When answering this question, it’s important to be honest about the mistake but also highlight what you learned from it.

Example: “When I first started working as an emergency room nurse, I was so focused on treating my patients that I forgot to administer some of their medications. This led to one patient having a reaction to their medication because they didn’t receive it in time. After this happened, I made sure to always double check all of my work before administering any medications.”

10. We have patients who are very sick and need constant care, how well do you think you will be able to continue providing quality care while dealing with difficult situations like that?

This question is a way for the interviewer to assess your ability to handle stressful situations and how you will react. It’s important to show that you can remain calm under pressure, while still providing quality care to patients who need it most.

Example: “I have worked with many patients who are very sick or in pain, so I am used to dealing with these types of situations. However, I always make sure to take a deep breath before entering the room and focus on my patient’s needs first. This helps me stay calm and focused on what I’m doing.”

11. What is your approach to managing projects with tight deadlines?

Kaiser Permanente is a large organization that requires employees to manage projects with tight deadlines. Your answer should show the interviewer you can meet challenging goals and complete tasks on time.

Example: “I have experience working in an environment where I had to meet multiple deadlines each day. In my previous role, I was responsible for managing social media accounts for several brands. Each brand had different objectives and KPIs, so I needed to create content that met all of these requirements while also meeting the company’s overall marketing strategy. I learned how to prioritize my work and delegate tasks to other team members when necessary.”

12. We want our managers to foster teamwork and collaboration among employees. Can you provide an example of a time when you managed a group of people effectively?

This question is an opportunity to show your leadership skills and ability to work with a team. When answering this question, it can be helpful to mention specific actions you took that helped the group achieve its goals or objectives.

Example: “At my previous job, I was in charge of managing a large marketing campaign for our company’s new product launch. This project required input from many different departments within the organization, including sales, customer service and public relations. To ensure we were all on the same page, I scheduled weekly meetings with each department head to discuss their role in the campaign and how they could help us reach our overall goal.”

13. Tell me about a time when you had to pivot quickly. How did you adapt?

Kaiser Permanente is a large organization that requires its employees to be flexible and adaptable. This question helps the interviewer determine how you handle change, which can be an important skill for any role at Kaiser Permanente.

Example: “When I first started working as a nurse, I was assigned to work in the emergency room. One day, I arrived at work only to find out that my patient load had increased significantly. I would have to care for more patients than usual, but I knew I could do it. I quickly adapted by delegating tasks to other nurses and prioritizing my time so I could provide the best care possible.”

14. What has been your biggest challenge in your career so far?

This question is a great way to show your interviewer that you are willing to take on challenges and learn from them. When answering this question, it can be helpful to discuss a challenge you faced in the past and how you overcame it or learned from it.

Example: “My biggest challenge so far has been learning how to balance my time between work and home life. I have always been someone who works hard and puts all of my energy into my job, but as I’ve gotten older, I’ve realized that I need to find a healthy balance between work and personal life. I now make sure to leave work at work and focus on spending quality time with my family when I get home.”

15. Kaiser Permanente uses patient data to help improve efficiency. Have you used data to make decisions before?

This question is an opportunity to show your ability to use data and information to make decisions. You can highlight a time when you used data to help improve efficiency or solve a problem.

Example: “I have worked with patient data before, but I’ve never had the opportunity to work in a large organization like Kaiser Permanente. In my last position as a nurse practitioner, I was responsible for managing a team of nurses and medical assistants. One day, one of my employees came to me with concerns about how we were using our time sheets. She said that she felt some of her colleagues weren’t accurately reporting their hours.

After reviewing the employee’s concerns, I decided to implement a new system where all employees would enter their timesheets into a database. This way, I could easily track who was working when and compare it to what they reported. After implementing this change, I noticed several discrepancies between what employees reported and what actually happened. I spoke with each employee individually and explained why I needed them to report accurate times. They understood and adjusted accordingly.”

16. It’s very common for nurses to get behind because there is always more work than can be done in one day. How does that make you feel?

This question is designed to determine how you handle stress and pressure. It’s important that nurses are able to manage their time effectively, prioritize tasks and communicate with other members of the healthcare team when they need help or assistance.

Example: “I feel overwhelmed sometimes, but I’ve learned a few strategies for managing my time more efficiently. For example, I always make sure to check my email before starting my shift so I can respond to any urgent messages right away. I also try to plan out my day ahead of time so I know what needs to be done and in what order.”

17. Would you consider yourself health conscious?

This question is a way for the interviewer to learn more about your personality and values. It’s important that you answer honestly, but also try to show how this quality will benefit you in your role as an enrollment specialist.

Example: “I consider myself health conscious because I make it a point to eat healthy foods and exercise regularly. This helps me stay focused at work and maintain my energy levels throughout the day. In fact, I have been able to reduce my stress levels by practicing yoga twice per week.”

18. Do you understand that you may have contact with body fluids (blood, urine etc.)?

This question is asked to determine if you are aware of the risks involved with working in a medical environment. It also helps employers understand your commitment to safety and compliance. When answering this question, make sure to emphasize that you take all necessary precautions when handling bodily fluids.

Example: “Yes, I am aware that I may have contact with body fluids while working at Kaiser Permanente. I always wear gloves and other protective gear when needed. I know that it’s important to follow protocol for safety reasons as well as legal ones.”

19. Are you comfortable using technology?

Kaiser Permanente is a technology-driven company that uses electronic medical records and other computer systems to manage its operations. The interviewer wants to know if you have experience using these types of systems, as well as your comfort level with them.

Example: “I am very comfortable using technology in my work. I’ve been working with computers since the early 1990s when I was an administrative assistant at a law firm. Since then, I’ve used many different software programs for accounting, payroll and customer service. I’m also familiar with Kaiser Permanente’s EMR system, which I learned about during my research into the company.”

20. The main role of a medical assistant is to take vitals and draw blood. Are you comfortable with needles?

This question is a good way to determine if you’re comfortable with the duties of a medical assistant. It’s important that you are able to perform all job duties, including those that may make you uncomfortable. If you have any experience with needles, it can be beneficial to share this information in your answer.

Example: “I am very comfortable with needles and blood draws. I worked as a phlebotomist for two years at my previous job, so I’m used to drawing blood and taking vitals.”