20 Kendra Scott Interview Questions and Answers

Kendra Scott is a lifestyle brand that offers gemstone-inspired collections of fashion jewelry, fine jewelry, home goods, and beauty products. The company is known for its unique designs and high-quality materials, and its products are popular among celebrities and everyday consumers alike.

If you’re interviewing for a job at Kendra Scott, you can expect to be asked questions about your jewelry-making skills, your design aesthetic, and your knowledge of the company’s products. You’ll also be asked about your customer service skills and your ability to work in a fast-paced environment. To help you prepare for your interview, we’ve compiled a list of sample Kendra Scott interview questions and answers.

Kendra Scott Interview Process

The interview process at Kendra Scott is generally pretty quick and easy. Most applicants will hear back within a week or so, and the interviews themselves are usually fairly straightforward. However, some applicants have reported feeling rushed during the interview process, and others have said that they didn’t feel like their interviewer was truly interested in their answers. Overall, though, the vast majority of applicants report having a positive experience with the interview process at Kendra Scott.

1. Why are you interested in working at Kendra Scott?

This question is an opportunity to show your enthusiasm for the company and its products. When preparing for this interview, read about Kendra Scott’s history and mission statement. Consider how you can relate these things to your own career goals.

Example: “I am interested in working at Kendra Scott because I love the brand’s unique style and commitment to quality. The jewelry pieces are so beautiful that they make me feel confident when I wear them. I also appreciate that Kendra Scott has a philanthropic side with its ‘Be Bright’ campaign. I would like to be part of a team that makes a positive impact on the world.”

2. Tell me about a time when you identified a problem and developed a solution for it, how did that turn out?

This question is a great way to show your problem-solving skills and how you can use them in the workplace. When answering this question, it’s important to be specific about what the problem was, how you identified it and how you solved it.

Example: “At my last job, I noticed that customers were having trouble finding our products online. This led me to create an online catalog of all of our jewelry so customers could easily find exactly what they wanted. The catalog helped increase sales by 10% within six months.”

3. How would you handle an angry customer who was unhappy with their purchase?

This question can help interviewers understand how you handle conflict and whether or not you have experience with customer service. When answering, it can be helpful to provide an example of a time when you handled a similar situation successfully.

Example: “I once had a customer who was unhappy with their purchase because the earrings they received were different than what they saw online. I apologized for the inconvenience and offered to exchange the item for something else in the store. The customer agreed, and we exchanged the earrings for another pair that matched the description on the website.”

4. What is your experience with handling money and operating a cash register?

This question is a great way to determine your experience with handling cash and operating a register. If you have no prior experience, it’s important to explain that in your answer.

Example: “I’ve worked as a server at several restaurants throughout college, so I’m familiar with the basics of handling money and operating a cash register. However, I do not have any formal training or certification for either.”

5. If hired, what do you think is the most important quality to have as a stylist?

The interviewer may ask this question to learn more about your personal style and how you would apply it to the Kendra Scott brand. Your answer should show that you have a strong sense of fashion and can create looks that are both stylish and wearable for customers.

Example: “I think the most important quality to have as a stylist is creativity. I believe that every customer deserves to feel beautiful, and my job is to help them find pieces that make them feel confident and unique. In my last role, I helped one of my clients find a necklace that matched her favorite dress perfectly. She was so happy with the way she looked in the outfit that she bought all three items.”

6. Describe a conflict you had with a coworker or manager, how did you resolve it?

This question can help the interviewer understand how you resolve conflict and your ability to work with others. Use examples from previous jobs or describe a time when you helped resolve a coworker’s issue.

Example: “In my last position, I had a coworker who was always late for our meetings. This made it difficult to plan projects because we couldn’t start on them until she arrived. After several weeks of this behavior, I asked her if everything was okay. She confided in me that she was having some personal issues at home and would be late only one more time. I told her I understood but needed her to make up the time by working later than usual.”

7. Do you have any retail sales experience?

This question is a great way for the interviewer to learn more about your retail experience and how it relates to their company. If you have previous retail experience, share what you learned from that job and how it can help you succeed in this role.

Example: “I worked as a sales associate at a local boutique for two years before I moved here. During my time there, I learned how important customer service was when selling products. I also learned how to connect with customers by asking them questions about themselves and finding out what they were looking for in jewelry.”

8. Have you ever worked on commission before?

This question is a great way to learn more about the sales experience of your candidate. If they have, you can ask them how their previous commission structure worked and what they learned from it.

Example: “I’ve worked on commission before, but I found that my work ethic was better when I had a flat salary. I think this is because I am motivated by making sure everyone in my department has everything they need to do their job well. When I’m working on commission, I sometimes forget to help out my coworkers as much as I should.”

9. Provide an example of a situation where you had to work under pressure.

When answering this question, it can be helpful to provide an example of a time when you were able to overcome pressure and perform well. This can show the interviewer that you are capable of handling high-pressure situations and performing well in them.

Example: “In my previous position as a sales associate at a jewelry store, I was responsible for helping customers find the perfect piece of jewelry. One day, a customer came into the store looking for a specific type of ring. The rings she wanted weren’t available in her size, so I had to order one from our supplier. It took two weeks for the ring to arrive, but once it did, I helped the customer pick out earrings to match.”

10. How do you approach difficult customers? Give me an example.

This question can help interviewers understand how you handle conflict and difficult situations. Use your answer to highlight your problem-solving skills, communication abilities and customer service experience.

Example: “I approach every customer with the same level of respect and kindness. I believe that if you treat customers well, they will be more likely to leave positive reviews online or in person. In my last role as a sales associate at a boutique jewelry store, I had a customer who was upset because she couldn’t find the right earrings for her outfit. She became frustrated when I told her we didn’t have any other pairs in stock. Instead of getting defensive, I asked her what she needed the earrings for and helped her find an alternative pair that would work.”

11. What does good customer service mean to you?

Customer service is an important part of working in retail. Interviewers may ask this question to learn more about your customer service skills and how you would apply them at Kendra Scott. In your answer, try to explain what good customer service looks like and why it’s important.

Example: “Good customer service means that the sales associate is friendly and helpful. It also means they are knowledgeable about the products they’re selling so they can help customers find exactly what they want. I think providing excellent customer service is a great way to build relationships with customers and keep them coming back.”

12. Can you tell us more about your availability?

This question is a great way to determine if the company’s hiring needs align with your availability. If you’re looking for a part-time job, this can be an opportunity to share that information and explain why it works best for you.

Example: “I’m currently available Monday through Friday from 9am to 5pm. I am also available on Saturdays from 10am to 3pm. My schedule is flexible, so I would love to work more hours as needed.”

13. Are you comfortable selling our products to customers over the phone?

The interviewer may ask this question to determine if you have experience selling products over the phone. If you do, they will likely want to know how comfortable you are with it and what your previous success was in that role.

Example: “I’ve had a lot of experience selling jewelry over the phone at my last job. I would take calls from customers who were interested in our fine jewelry collections. I would describe each piece of jewelry to them and answer any questions they had about the product or its price. I found that I really enjoyed talking to people on the phone because I could help them find exactly what they wanted.”

14. This position requires some physical labor, such as lifting boxes. Are you comfortable with this?

The interviewer may ask this question to determine if you are physically capable of performing the job duties. If you have any physical limitations, it’s important to be honest about them and explain how you can overcome them.

Example: “I am comfortable with lifting boxes as long as they aren’t too heavy for me. I would make sure that I had help from a coworker or manager if I needed it. I also plan on working out at least three times per week to build up my strength so I’m ready for anything.”

15. What qualities should you look for in a team member?

This question can help the interviewer determine if you have similar values to those of Kendra Scott. When answering this question, it can be helpful to mention a specific quality that you admire and how you would use it in your work.

Example: “I think one of the most important qualities for a team member is loyalty. I believe that when everyone on a team has each other’s back, they can accomplish so much more than they could alone. Another quality I look for in my colleagues is positivity. It’s inspiring to work with people who are always upbeat and ready to find solutions to problems.”

16. What is your process for determining which pieces of jewelry go together well?

This question can help the interviewer understand how you approach a project and organize your thoughts. Use examples from past projects to explain your thought process for creating cohesive looks that are visually appealing.

Example: “I start by looking at the color palette of each piece, as well as its shape and texture. I also consider what other pieces would look good with it. For example, if I’m working on an outfit for a client who has a lot of gold jewelry, I’ll choose silver or rose gold pieces that complement her existing collection. This helps me create more interesting outfits that still feel cohesive.”

17. Can you provide an example of a time when you were creative while solving a problem?

This question is an opportunity to show your problem-solving skills and creativity. When answering this question, think of a time when you used your creativity to solve a problem or challenge at work or in another aspect of your life.

Example: “At my previous job, I was responsible for creating social media content that would engage our audience. One day, we noticed that engagement on one of our Instagram posts had decreased significantly. After looking into the issue, I realized that it was because we were posting too many images per day. To fix this, I decided to create a new plan where we posted fewer but higher quality photos each week. This change helped us increase our engagement again.”

18. We are looking for someone who works well independently. Would you say that describes you?

This question is a great way to determine how independent you are and whether or not you can work independently. When answering this question, it’s important to show that you’re comfortable working alone but also enjoy collaborating with others.

Example: “I would say I am very independent. In my previous role as a sales associate, I was responsible for selling all of the jewelry in our store. This meant I had to be able to sell products on my own without any help from other employees. However, I also enjoyed collaborating with my coworkers when they were available.”

19. As a stylist, you will be expected to know everything there is to know about our products. Are you up for the challenge?

This question is a great way to determine if the stylist you’re interviewing has enough knowledge about your products and can be successful in this role. You should expect them to have an answer that shows they are ready for this challenge.

Example: “I am definitely up for the challenge of learning everything there is to know about Kendra Scott’s jewelry collection. I’ve been interested in fashion jewelry since I was young, so I’ve done my research on all of your collections. I’m excited to learn more about each piece as I work with it.”

20. Does designing jewelry interest you? Do you have experience creating your own designs?

This question can help the interviewer determine if you have the necessary skills to succeed in this role. If you don’t have experience designing jewelry, consider sharing your other creative talents and how they could benefit the company.

Example: “I’ve always been interested in design, but I never thought it was something I could do myself until recently when I started making my own jewelry. I took a class on beading where we learned about different types of beads and stringing techniques. I made several pieces that I sold at a local craft fair, which helped me realize that I really enjoy creating unique designs.”