20 KeyBank Interview Questions and Answers

When you go to a KeyBank interview, you can expect to be asked questions about your experience, your qualifications, and your goals. You may also be asked questions about KeyBank itself, such as what you know about the company and why you are interested in working there.

Preparing for your interview by familiarizing yourself with KeyBank and having thoughtful answers to these questions will help you stand out from the other candidates and give you the best chance of getting the job.

KeyBank Interview Process

The interview process at KeyBank can vary depending on the position you are applying for. However, most positions will require at least two interviews, one with HR and one with a manager or panel of managers. Some positions may also require a case study or other assessment. Overall, the interview process is generally quick and efficient, with most candidates hearing back within a few weeks.

1. What do you know about KeyBank?

KeyBank is a large financial services company that offers many different products and services. The interviewer may ask this question to see if you have done your research on the company. Before your interview, make sure to read through KeyBank’s website or any other information you can find about the company. In your answer, try to include some of the things you learned from your research.

Example: “I know that KeyBank is one of the largest banks in the United States. I also know that it has over 1,500 branches across the country. I am excited to learn more about all of the services KeyBank provides.”

2. How would you describe your customer service style?

KeyBank is a bank that focuses on customer service. It wants to hire people who can provide excellent service to its customers. When answering this question, it’s important to show you understand the importance of providing good customer service and how you would do so.

Example: “I believe in treating every customer with respect and courtesy. I want them to feel like they’re getting individualized attention from me. I also think it’s important to be empathetic when dealing with customers. If someone has an issue or concern, I try to put myself in their shoes and see things from their perspective. This helps me find solutions that work for both parties.”

3. Provide an example of a time when you went above and beyond for a customer.

KeyBank wants to know that you are a customer-focused employee. They want to see that you care about the customers and their needs. When answering this question, it can be helpful to mention how your actions helped the customer or improved their experience with KeyBank.

Example: “When I worked at my previous job as a bank teller, there was an older gentleman who came in every day. He would always ask me for help because he didn’t have his glasses on. One day, I noticed that he had a new pair of glasses. I asked him if he needed help finding something, and he said yes. I then told him that I wanted to make sure he could find what he needed without his glasses. After that, he started coming in more often so we could talk.”

4. If a customer was unhappy with their experience, how would you handle the situation?

KeyBank wants to know that you can handle customer complaints and make them feel valued. When answering this question, it’s important to show the interviewer that you have excellent interpersonal skills and are willing to go above and beyond for customers.

Example: “I would first apologize to the customer for their experience. Then I would find out what they were unhappy about and try my best to resolve the issue. If there was nothing more I could do, I would offer a discount on their next visit or something similar.”

5. Describe your experience with handling money and operating a cash register.

KeyBank is a bank, so it’s important that you have experience with handling money and operating a cash register. This question helps the interviewer determine if your skills match those of KeyBank’s expectations.

Example: “I’ve worked as a teller at my local bank for five years now. I started out as a part-time teller while in college, but when I graduated, I became a full-time employee. My duties include counting money, depositing checks and processing transactions. I also operate our cash registers to help customers make purchases.”

6. Have you ever had to deal with an unsatisfied or angry customer? How did you handle it?

KeyBank wants to know that you can handle customer service situations with tact and professionalism. This is a great opportunity for you to show your communication skills, problem-solving abilities and conflict resolution skills.

Example: “I once had an angry customer who was upset because they were unable to get their money out of the ATM. I listened to them calmly and asked questions to understand what happened. After learning more about the situation, I explained how the bank’s system worked and offered to help them withdraw their money at another ATM or in person at the branch.”

7. What are some ways that you have dealt with conflict in the workplace?

KeyBank wants to know that you can work well with others and resolve conflict. This is an important skill for any employee, but especially those in customer service roles. When answering this question, try to focus on your communication skills and ability to compromise.

Example: “I have had a few instances where I’ve disagreed with my manager or coworkers about something at work. In these situations, I always make sure to speak up and voice my opinion respectfully. If the issue isn’t resolved after speaking with my supervisor, I will ask to meet with them one-on-one so we can discuss it further. I find that being respectful and open to compromise helps me resolve conflicts more effectively.”

8. Do you prefer working independently or on a team?

KeyBank is a company that values teamwork and collaboration. Your answer to this question can help the interviewer determine if you are a good fit for their organization. When answering, consider what type of work environment you prefer and how it aligns with KeyBank’s culture.

Example: “I have found that I am most productive when working on my own projects. However, I also enjoy collaborating with others to brainstorm ideas or solve problems. In my last position, I worked in a team of five people who all had different strengths. We would each take turns leading our group meetings where we discussed our progress and any challenges we were facing. This helped us learn from one another and develop as professionals.”

9. How well do you work under pressure?

KeyBank is a large financial institution that handles millions of dollars in transactions every day. The company needs employees who can work under pressure and make quick decisions to ensure the safety of its customers’ money. When you answer this question, explain how you handle stress and give examples of times when you’ve made good decisions quickly.

Example: “I have worked for KeyBank since I graduated college, so I am used to working under pressure. In my current position as a teller, I often have long lines of customers waiting to be served. I know that if I don’t keep up with the pace, it could cause problems for other employees and customers. So, I always try to stay calm and focus on making sure each customer has a positive experience.”

10. When was the last time you were faced with a difficult decision? How did you make the decision?

KeyBank wants to know how you make decisions and if you have ever faced a difficult decision. This question can help the interviewer determine your problem-solving skills, critical thinking skills and ability to make tough choices.

Example: “When I was working as an assistant manager at my previous job, we had a customer who came in with a large sum of money that they wanted to deposit into their account. The only issue was that they didn’t have any identification on them. We couldn’t accept the money without proper ID, but we also didn’t want to turn away business. So, I called our branch manager over and together we decided to take the risk and accept the money.”

11. Tell us about a time where you had to take initiative at work.

This question is a great way to show your leadership skills and how you can take charge in a work environment. When answering this question, it’s important to highlight the steps you took to complete the task or project and what you learned from the experience.

Example: “In my previous position as an assistant manager at a local restaurant, I had to step up when my manager was out sick for two days. I made sure to communicate with all of my staff members about any changes that were happening during those two days. I also ensured that everyone was completing their tasks and responsibilities so we could continue serving our customers.”

12. How comfortable are you with technology such as ATMs and online banking?

KeyBank is a technology-driven company, and it’s important that you’re comfortable with the tools they use. If you have experience using these technologies, share your experiences in the interview. If you don’t have any experience, explain how you would learn to use them if hired.

Example: “I am very familiar with ATMs and online banking because I’ve used both for years. In my last position, I was responsible for managing our bank accounts through online banking. I also had to make deposits and withdrawals at the ATM on a regular basis. I’m confident that I can do this again if needed.”

13. Why do you think you would be a good fit for this position?

Employers ask this question to see if you have done your research on the company. Before your interview, make sure you read through the job description and highlight any skills or qualifications that match what they are looking for in a candidate. When answering this question, try to show that you understand what the role entails and how your experience makes you qualified.

Example: “I think I would be a good fit for this position because of my customer service background. Throughout my career, I’ve worked with many different types of customers and learned how to adapt to their needs. I also have extensive knowledge of financial products and services, which is something KeyBank prides itself on. I believe these two things combined will help me succeed in this role.”

14. Can you tell me about a time you had to solve a problem that was not straightforward. How did you approach the problem?

This question is a great way to assess your problem-solving skills. It can also help the interviewer understand how you approach challenges and what strategies you use to solve them.

Example: “I had a customer who was having trouble with their online banking account. They were unable to access it, so I called them to see if they could tell me more about the issue. After talking with them for a few minutes, I realized that they forgot their password. I reset their password for them and helped them get back into their account.”

15. Give an example of a time when you had to solve a problem that was not straightforward. How did you approach the problem?

KeyBank wants to know that you can solve problems and make decisions on your own. This is a great opportunity for you to show how you think critically, analyze information and come up with solutions.

Example: “When I was working as an assistant manager at my previous job, there were some discrepancies in the inventory of one of our locations. The company sent me to investigate what happened. When I arrived, I spoke with all of the employees and checked the security cameras. After reviewing everything, I found out that someone had stolen money from the cash register. We fired the employee and replaced the missing funds.”

16. Are you willing to travel if needed?

KeyBank is a large company that has many locations. If you are interviewing for a position with KeyBank, it’s likely you will be asked this question to determine if you’re willing to travel and how often you would be willing to do so. When answering this question, make sure to mention the amount of time you would be willing to spend traveling each week or month.

Example: “Yes, I am willing to travel as needed. In my last job, I was required to drive an hour to work every day. While this was difficult at times, I got used to it and learned to manage my time well while driving. I’m confident I can handle any distance I may need to travel in order to get to work.”

17. What is your availability?

KeyBank may ask this question to determine your availability for the position. This is because you will need to be available during business hours, which are typically 8 a.m.-5 p.m., Monday through Friday. You should let them know what days and times you are available to work.

Example: “I am available from 9 a.m.-5 p.m. every weekday. I can also work some weekends if needed.”

18. Which shift are you available to work?

KeyBank is a 24-hour bank, so it needs employees who are available to work any shift. When answering this question, be sure to list all the shifts you’re willing to work and explain why you’re qualified for each one.

Example: “I’m available to work any of your bank’s shifts. I have experience working nights, which I find quite enjoyable. However, I also enjoy working during the day because I feel like I can help customers more effectively when they need assistance. I think that my skills make me well-suited for both night and day shifts.”

19. Are you able to work on Saturdays/Sundays?

KeyBank is a 24/7 bank, so the interviewer wants to know if you can work weekends. If you have experience working on Saturdays and Sundays, mention it in your answer.

Example: “I am able to work on Saturdays and Sundays because I worked at a 24/7 call center for three years. The company was open all week long, including holidays, so I got used to working during those times. I also understand that KeyBank is a 24/7 bank, so I’m prepared to work any time of day.”

20. Are you looking for full-time or part-time employment?

KeyBank is a full-time employer. If you are looking for part-time employment, it’s best to decline the offer. However, if you’re looking for full-time employment and KeyBank offers you part-time work, you should accept the position with the understanding that you will be working toward becoming eligible for full-time employment.

Example: “I am looking for full-time employment. I understand that KeyBank is a full-time employer. I would like to use this opportunity as an opportunity to prove myself worthy of being promoted to full-time status.”