Career Development

What Does a KFC Team Member Do?

Find out what a KFC team member does, how to get this job, and what it takes to succeed as a KFC team member.

KFC team members are the face of the company. They’re responsible for interacting with customers and ensuring that they have a positive experience when they visit one of KFC’s more than 4,500 locations worldwide.

KFC team members take orders, prepare food, serve it to customers, and clean up after they leave. They may also be tasked with maintaining the store’s appearance by cleaning tables, counters, floors, equipment, etc.

KFC Team Member Job Duties

A KFC team member typically has a wide range of responsibilities, which can include:

  • Performing basic food preparation tasks such as preparing chicken by cutting it into pieces or frying it in oil
  • Taking orders from customers and providing them with accurate information about menu items
  • Preparing food items according to recipes and specifications provided by the restaurant manager
  • Handling cash registers and processing payments from customers
  • Cleaning the store and surrounding areas, including sweeping and mopping floors and cleaning bathrooms
  • Preparing ingredients and maintaining inventory of food items in the kitchen area
  • Taking food orders over the phone and providing customer service to patrons
  • Maintaining a clean work environment, including stocking shelves with paper goods, napkins, plates, utensils, etc.
  • Participating in training activities to improve service skills and knowledge of brand promotions and products

KFC Team Member Salary & Outlook

KFC team members’ salaries vary depending on their level of experience, the company size and geographic location.

  • Median Annual Salary: $25,000 ($12.02/hour)
  • Top 10% Annual Salary: $49,500 ($23.8/hour)

The employment of KFC team members is expected to grow slower than average over the next decade.

The number of KFC restaurants is expected to increase over the next decade, which should lead to some job growth for KFC team members. However, automation and efficiency improvements will limit the number of new jobs created per new restaurant.

Related: KFC Team Member Interview Questions and Answers

KFC Team Member Job Requirements

To become a KFC team member, you may be required to have the following:

Education: Most KFC team members are required to have a high school diploma or GED. However, some locations may require a minimum of an associate’s degree in culinary arts.

Training & Experience: Most KFC team members receive on-the-job training from their managers or supervisors. This training typically includes instruction on safety, customer service and food preparation.

Certifications & Licenses: Certifications are not a requirement to work at KFC, but they can make you a more competitive candidate when applying for positions.

KFC Team Member Skills

KFC team members need the following skills in order to be successful:

Communication skills: Communication skills are necessary for interacting with customers and coworkers. As a KFC team member, you may be required to train new employees, so effective communication is necessary for training effectively. You may also be required to communicate with suppliers and management, so effective communication is necessary for completing tasks and receiving feedback.

Customer service skills: Customer service skills are essential for KFC team members. You should be able to greet customers, answer their questions and provide them with a positive experience. Greeting customers with a smile and eye contact is an important part of customer service. You should also be able to listen to customers and respond to their questions and concerns in a helpful manner.

Organization and multitasking skills: Organization and multitasking skills are important for KFC team members to have. This is because the job requires them to complete a variety of tasks in a short period of time. For example, a KFC team member may be responsible for preparing orders, stocking supplies and cleaning the restaurant. Having strong organizational and multitasking skills allows them to complete all of their tasks in a timely manner.

Food safety knowledge: Food safety is the ability to follow proper procedures to ensure the safety of the food you prepare. As a KFC team member, you should have a thorough understanding of food safety standards and practices. This includes proper food storage, handling and preparation.

Teamwork skills: Working in a team can be an important part of the job for a KFC team member. You may work with other employees to complete tasks, such as preparing food or cleaning the restaurant. You may also work with other team members to ensure customers are satisfied with their dining experience.

KFC Team Member Work Environment

KFC team members typically work in fast-food restaurants. They may be required to work nights, weekends, and holidays. The work can be physically demanding, and team members may be required to stand for long periods of time and to lift and carry heavy boxes of chicken. The work environment is usually fast-paced and may be stressful during busy times. KFC team members typically receive on-the-job training.

KFC Team Member Trends

Here are three trends influencing how KFC team members work. KFC team members will need to stay up-to-date on these developments to keep their skills relevant and maintain a competitive advantage in the workplace.

The Growth of Delivery

The growth of delivery is a trend that is quickly changing the restaurant industry. As more and more people opt to have their food delivered, restaurants are having to adapt by adding delivery options to their menus.

This trend is especially important for KFC team members, as it means that they will need to be familiar with the company’s delivery service and how to handle customer orders. In addition, they will need to be able to work efficiently in a fast-paced environment where accuracy and speed are essential.

More Focus on Customer Service

As customers become more demanding, businesses are placing a greater emphasis on customer service. This is particularly true in the restaurant industry, where customers often make their decisions based on the quality of the service they receive.

KFC team members can capitalize on this trend by developing strong customer service skills. They should also focus on providing excellent customer service in all areas of the restaurant, including the kitchen, front counter, and drive-thru.

A Desire for Healthy Options

People are increasingly looking for healthy options when they eat out. This has led to an increase in demand for healthier menu items at restaurants like KFC.

Team members who are knowledgeable about healthy eating options can help to meet the needs of customers who are looking for something different. They can also suggest other menu items that may be less unhealthy but still taste good.

How to Become a KFC Team Member

A career as a KFC team member can be a great way to get started in the food service industry. It’s a job that offers plenty of opportunities for growth, so you can move up the ranks and become a manager or even own your own franchise if you want.

To be successful in this role, it’s important to have a positive attitude and be willing to work hard. You should also be able to handle pressure well and be comfortable interacting with customers.

Advancement Prospects

KFC team members can advance to positions such as shift supervisor, assistant manager, and general manager. Advancement generally occurs through promotion from within. To be eligible for promotion, team members must demonstrate strong performance, the ability to lead and motivate others, and a commitment to the company. In addition, team members must complete the necessary training requirements for each position.

KFC Team Member Job Description Example

KFC is looking for hard-working, enthusiastic team members to join our fast-food restaurant chain. As a KFC team member, you will be responsible for taking customer orders, preparing food, and providing excellent customer service. No experience is necessary, as we will provide on-the-job training. However, the ideal candidate will have a positive attitude, be able to work in a fast-paced environment, and be able to take direction well. If you are looking for an opportunity to grow with a company, then this is the job for you!

Duties & Responsibilities

  • Serve customers by taking orders and payments, preparing food, and resetting the dining area
  • Maintain a clean and safe work and dining area by following all company procedures and guidelines
  • Assist in stocking supplies and keeping the restaurant well-stocked and organized
  • Help maintain accurate inventory levels to control food costs
  • Adhere to all company policies and procedures, including health and safety regulations
  • Provide friendly and courteous service to customers at all times
  • Be a team player and contribute to a positive work environment
  • Handle customer complaints in a professional and efficient manner
  • Perform opening and closing duties as needed
  • Balance the register at the end of your shift
  • Train new team members as needed
  • Follow all recipes and preparation techniques

Required Skills and Qualifications

  • Able to work in a fast-paced environment
  • Able to stand for long periods of time
  • Able to lift up to 50 pounds
  • Able to work nights and weekends
  • Able to follow instructions and take direction well
  • Able to work well as part of a team

Preferred Skills and Qualifications

  • Previous experience working in a restaurant
  • Previous experience working in customer service
  • Cash handling experience
  • Food preparation experience


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