What Does a Kohl’s Area Supervisor Do?

Kohl’s is a department store chain with over 1,100 locations across the United States. They offer a wide variety of products, from clothing and accessories to home goods and electronics.

An Area Supervisor at Kohl’s is responsible for overseeing the operations of a specific area of the store. This includes managing staff, ensuring customer satisfaction, and maintaining a safe and organized environment. Area Supervisors must have excellent communication and organizational skills, as well as the ability to motivate and lead a team. They must also be able to handle customer complaints and resolve conflicts.

Kohl’s Area Supervisor Job Duties

A Kohl’s Area Supervisor typically has a wide range of responsibilities, which can include:

• Lead and motivate a team of associates to ensure the highest level of customer service is provided
• Monitor sales floor activity, ensuring that all areas are adequately staffed and properly merchandised
• Ensure compliance with company policies and procedures, including safety regulations
• Train and develop associates on product knowledge, customer service, and operational processes
• Assist in recruiting, interviewing, and hiring new associates
• Manage daily operations, such as scheduling, payroll, inventory control, loss prevention, and store maintenance
• Handle customer inquiries and complaints in a professional manner
• Maintain accurate records of associate performance and attendance
• Develop strategies to increase sales and profitability
• Analyze financial data to identify trends and opportunities for improvement
• Create and implement action plans to address any issues or concerns
• Participate in weekly meetings with other area supervisors to discuss progress and challenges

Kohl’s Area Supervisor Salary

The salary for an Area Supervisor at Kohl’s is determined by a variety of factors, including the individual’s experience and qualifications, the size of the store, the geographic location of the store, and the company’s overall budget. In addition, the company may also consider the individual’s performance in the role and any additional responsibilities they may have taken on.

• Median Annual Salary: $53,209 ($25.58/hour)
• Top 10% Annual Salary: $67,200 ($32.31/hour)

Kohl’s Area Supervisor Job Requirements

Kohl’s is looking for an Area Supervisor to join their team. The ideal candidate will have a minimum of two years of retail management experience, preferably in a supervisory role. They should also have a high school diploma or equivalent. The Area Supervisor will be responsible for overseeing the daily operations of the store, including customer service, merchandising, and inventory management. They must have excellent communication and organizational skills, as well as the ability to motivate and lead a team. In addition, they must be able to work a flexible schedule, including nights and weekends. A valid driver’s license is also required.

Kohl’s Area Supervisor Skills

Kohl’s Area Supervisor employees need the following skills in order to be successful:

Team Building: Team building skills allow you to foster a positive work environment and encourage collaboration among your team members. As an area supervisor, you may be responsible for training new employees and developing your team’s skills. Having strong team-building skills can help you create a positive work environment and encourage your team to work together to achieve company goals.

Scheduling Employees: Scheduling employees is an important part of the job for area supervisors. They need to know how many employees are needed for each shift and how many employees are available to work each shift. This is important for ensuring that the store has enough employees to meet customer needs and that employees are working the correct number of hours.

Conflict Resolution: As an area supervisor, you may be responsible for overseeing multiple departments at a single store. This can mean that you may have to resolve conflicts between employees from different departments. Having strong conflict resolution skills can help you to diffuse situations and find solutions that satisfy all parties.

Leadership: As an area supervisor, you are responsible for overseeing a team of sales associates. You can use your leadership skills to motivate your team, delegate tasks and encourage your team to perform well. You can also use your leadership skills to train new employees and help your team develop their skills.

Training & Development: As an area supervisor, you may be responsible for training and developing new supervisors and managers. This can include providing them with the tools and resources they need to be successful in their new role. You can also help them develop their leadership skills and provide them with constructive feedback.

Kohl’s Area Supervisor Work Environment

Kohl’s Area Supervisors typically work in a retail store environment, with a standard 40-hour workweek. They may be required to work evenings, weekends, and holidays, depending on the store’s hours of operation. Area Supervisors are expected to be able to work in a fast-paced environment and handle multiple tasks at once. They must be able to work independently and as part of a team. They must also be able to handle customer complaints and inquiries in a professional manner. Area Supervisors must be able to lift and move merchandise, and may be required to stand for long periods of time.

Kohl’s Area Supervisor Trends

Here are three trends influencing how Kohl’s Area Supervisor employees work.

Improved Logistics Strategies

As Kohl’s Area Supervisors look to improve their logistics strategies, they are turning to emerging technologies such as artificial intelligence (AI) and machine learning (ML). AI and ML can help optimize inventory management, reduce costs, and increase efficiency.

Kohl’s Area Supervisors are also leveraging the Internet of Things (IoT) to track shipments in real-time and ensure that products arrive on time. This technology allows them to better manage their supply chain and anticipate customer needs. Additionally, it helps them identify potential problems before they arise, allowing for more proactive solutions.

By understanding these new trends and technologies, Kohl’s Area Supervisors will be able to stay ahead of the competition and create a competitive advantage.

Solutions Engineering

Solutions engineering is an emerging trend in the retail industry that focuses on creating innovative solutions to improve customer experience and operational efficiency. As a Kohl’s Area Supervisor, it is important to understand this trend as it can help you better manage your store operations. Solutions engineering involves using data-driven insights to identify areas of improvement and develop strategies for optimizing processes. This could include automating tasks, streamlining communication between departments, or implementing new technologies such as AI and machine learning. By understanding solutions engineering, you will be able to create more efficient workflows and provide customers with a better shopping experience.

Remote Workforce Management

With the rise of remote work, Kohl’s Area Supervisors are now tasked with managing a distributed workforce. This requires them to be able to effectively communicate and collaborate with their team members from afar.

To do this, supervisors must have an understanding of how to use technology to manage their teams remotely. They need to know how to set up virtual meetings, assign tasks, track progress, and provide feedback in real-time. Additionally, they must also understand how to motivate and engage their employees while working remotely.

By leveraging the right tools and strategies, Kohl’s Area Supervisors can ensure that their teams remain productive and motivated even when working remotely.

Advancement Prospects

Area supervisors at Kohl’s typically start out as sales associates and work their way up. As they gain experience, they may be promoted to shift supervisor, assistant store manager, and eventually store manager. Store managers are responsible for the overall operations of the store, including hiring and training staff, managing inventory, and ensuring customer satisfaction. They may also be responsible for developing and implementing marketing strategies, setting sales goals, and ensuring that the store meets its financial objectives.

Interview Questions

Here are five common Kohl’s Area Supervisor interview questions and answers.

1. Why do you want to work for Kohl’s?

This question can help the interviewer determine your passion for working at Kohl’s. They may want to know that you’re committed to the company and its values, so they might ask this question to see if you have any personal experiences with Kohl’s or if you’ve heard about the company through a friend or family member.

Example: “I’m passionate about customer service, and I think Kohl’s is an excellent place to work because of how much it values its customers. When I was in high school, my mom took me shopping at Kohl’s, and she told me about the store’s return policy. She said that if something we bought didn’t fit, we could bring it back and exchange it for another item. I thought that was really cool, and now I’m excited to be able to provide that same level of service to other people.”

2. Tell me about a time when you were given feedback and didn’t agree with it. How did you handle the situation?

This question can help the interviewer learn more about your problem-solving skills and how you react to constructive criticism. Use examples from past experiences where you disagreed with feedback but used it to improve yourself or your work.

Example: “When I first started working as an area supervisor, my manager gave me some constructive criticism on a few of my employee’s performance reviews. At first, I didn’t agree with his assessment because I felt like I was doing everything I could to support my team members. However, he explained that there were several areas where I could improve myself as an area supervisor. He provided specific examples of what I should do differently in the future.”

3. Do you have any previous management experience?

This question can help the interviewer determine if you have any experience managing a team of employees. If you do, share what your responsibilities were and how they helped prepare you for this role. If you don’t have management experience, you can talk about other leadership roles you’ve held in the past.

Example: “I haven’t had much management experience, but I did serve as my department’s lead cashier for two years at my previous job. This position required me to manage multiple cashiers while also ensuring customers received excellent service. It taught me how to delegate tasks effectively and communicate with others to ensure everyone was on the same page.”

4. Describe a time when you had to deal with an angry customer.

This question can help the interviewer determine how you handle stressful situations. Use your answer to highlight your problem-solving skills and ability to remain calm under pressure.

Example: “I once had a customer who was upset because they couldn’t find a specific item in our store. I listened to their concerns, apologized for any inconvenience and then offered to look up the item online or order it from another location if we didn’t have it in stock. The customer agreed, so I looked up the item on my computer and found that we did have one more in stock. I ordered it and told the customer when it would arrive. They were happy with my response and left the store satisfied.”

5. Kohl’s is open 365 days a year including holidays. Will that be a problem for you?

This question is a way for the interviewer to understand your commitment level and how you plan to manage your time. Your answer should show that you are willing to work on holidays, weekends and late nights when necessary.

Example: “I am committed to this job and I know Kohl’s is open 365 days a year. I have no problem working any hours or days needed to ensure my team has everything they need to provide excellent customer service. In fact, I find it motivating to be able to help customers during their most stressful times of the year.”