Career Development

What Does a Kohl’s Loss Prevention Supervisor Do?

Find out what a Kohl's Loss Prevention Supervisor does, how to get this job, and what it takes to succeed as a Kohl's Loss Prevention Supervisor.

Kohl’s is a department store chain with over 1,100 locations across the United States. They offer a wide variety of products, from clothing and accessories to home goods and electronics.

A Loss Prevention Supervisor at Kohl’s is responsible for ensuring the safety and security of the store and its customers. They are in charge of monitoring the store for any suspicious activity, such as shoplifting or theft. They also investigate any incidents that occur and work with local law enforcement to ensure that the store is safe and secure. Additionally, they are responsible for training and supervising the Loss Prevention team.

Kohl’s Loss Prevention Supervisor Job Duties

A Kohl’s Loss Prevention Supervisor typically has a wide range of responsibilities, which can include:

  • Lead and manage a team of Loss Prevention Associates to ensure the safety and security of customers, employees, and company assets
  • Monitor store operations for suspicious activity, theft, or other violations of policy
  • Investigate incidents of shoplifting, employee theft, and fraud in accordance with company policies and procedures
  • Develop and implement strategies to reduce shrinkage and increase profitability
  • Train and coach associates on loss prevention best practices
  • Maintain accurate records of all investigations and provide regular reports to management
  • Ensure compliance with local, state, and federal laws related to loss prevention
  • Utilize CCTV systems to monitor customer and employee activities
  • Respond to emergency situations as needed
  • Assist in the development and implementation of new processes and procedures
  • Collaborate with store leadership to identify areas of improvement and develop action plans
  • Provide excellent customer service by responding to inquiries and resolving complaints

Kohl’s Loss Prevention Supervisor Salary

The salary for a Loss Prevention Supervisor at Kohl’s is determined by a variety of factors, including the individual’s experience, qualifications, and performance. Additionally, the size and location of the store, as well as the current market conditions, can also play a role in determining the salary for this position.

  • Median Annual Salary: $56,788 ($27.3/hour)
  • Top 10% Annual Salary: $75,190 ($36.15/hour)

Kohl’s Loss Prevention Supervisor Job Requirements

To be considered for the position of Loss Prevention Supervisor at Kohl’s, applicants must have a minimum of two years of experience in a supervisory role in a retail environment. Additionally, applicants must have a high school diploma or equivalent, and must be able to pass a background check. The ideal candidate will have a Bachelor’s degree in a related field, such as criminal justice or business administration. The successful candidate must also have excellent communication and problem-solving skills, as well as the ability to work in a fast-paced environment. Additionally, the candidate must be able to work flexible hours, including nights and weekends.

Kohl’s Loss Prevention Supervisor Skills

Kohl’s Loss Prevention Supervisor employees need the following skills in order to be successful:

Employee Training: Loss prevention supervisors are responsible for training their staff on the latest security techniques and procedures. They may also train employees on how to identify fraudulent activity and how to handle customer complaints. Effective loss prevention supervisors are knowledgeable in their field and can teach others about security and loss prevention.

Inventory Control: Inventory control is the ability to manage the inventory of a store. Loss prevention supervisors often oversee inventory control, which involves tracking the amount of products a store has and ensuring that the store has enough of each product. This involves tracking the amount of products a store has and ensuring that the store has enough of each product. This involves tracking the amount of products a store has and ensuring that the store has enough of each product.

Loss Prevention: Loss prevention is the primary responsibility of a loss prevention supervisor. They are responsible for overseeing the security team and ensuring that the store’s merchandise is not stolen. This position requires extensive knowledge of security protocols and procedures.

Audits & Investigations: Audits and investigations are important skills for loss prevention supervisors to have, as they help you understand the current state of your department and identify areas for improvement. You can use audits and investigations to identify areas where your team may be lacking and then develop strategies to improve performance.

Team Leadership: As a loss prevention supervisor, you may be in charge of a team of other employees. Having strong team leadership skills can help you to motivate your team and help them to work together to achieve common goals. You can use your team leadership skills to help you to develop a team mission, set goals and provide feedback to your team members.

Kohl’s Loss Prevention Supervisor Work Environment

The work environment for a Kohl’s Loss Prevention Supervisor is fast-paced and demanding. The supervisor is responsible for overseeing the safety and security of the store, as well as the prevention of shoplifting and other forms of theft. The supervisor must be able to work long hours, including nights and weekends, and must be able to handle stressful situations. The supervisor must also be able to work with a variety of people, including customers, employees, and law enforcement personnel. The supervisor must also be able to travel to other stores in the area to provide support and training.

Kohl’s Loss Prevention Supervisor Trends

Here are three trends influencing how Kohl’s Loss Prevention Supervisor employees work.

Flexible Schedules for Loss Prevention Agents

As the retail industry continues to evolve, Kohl’s Loss Prevention Supervisors are looking for ways to improve their loss prevention strategies. One of the emerging trends is flexible scheduling for loss prevention agents. This allows supervisors to adjust staffing levels based on store traffic and other factors.

Flexible schedules also allow supervisors to better manage labor costs by reducing overtime hours and ensuring that there are enough staff members available during peak times. Additionally, it gives supervisors more control over when and how they deploy their resources. By having a flexible schedule, supervisors can ensure that their team is always prepared to respond quickly to any potential security threats or incidents.

More Video Surveillance

Video surveillance is becoming increasingly important for Kohl’s Loss Prevention Supervisors. With the rise of shoplifting and other forms of theft, video surveillance can help supervisors identify potential threats and take action to prevent them. Video surveillance also allows supervisors to monitor employee activity in order to ensure that all employees are following company policies and procedures.

Video surveillance systems have become more sophisticated over time, with features such as facial recognition, motion detection, and analytics capabilities. These features allow supervisors to quickly detect suspicious behavior and respond accordingly. As technology continues to evolve, it will be important for Kohl’s Loss Prevention Supervisors to stay up-to-date on the latest trends in video surveillance so they can effectively protect their stores from theft and other security risks.

Fraud Detection Software

Fraud detection software is becoming increasingly important for Kohl’s Loss Prevention Supervisors. This technology uses machine learning algorithms to detect suspicious activity and alert supervisors of potential fraud. It can also be used to identify patterns in customer behavior that may indicate fraudulent activity, such as multiple purchases with the same credit card or a sudden increase in returns.

Fraud detection software helps supervisors stay ahead of criminals by providing real-time alerts when suspicious activity is detected. By using this technology, supervisors can quickly take action to prevent losses and protect customers from being victims of fraud. Additionally, it can help reduce costs associated with manual investigations and false alarms.

Advancement Prospects

Loss prevention supervisors may be able to advance their careers by taking on additional responsibilities, such as training new employees or managing a team of loss prevention officers. With experience, they may be able to move up to a higher-level position, such as a regional loss prevention manager or a director of loss prevention. They may also be able to move into other areas of retail management, such as store operations or customer service.

Interview Questions

Here are five common Kohl’s Loss Prevention Supervisor interview questions and answers.

1. In your past positions, has there been anything that you thought could be improved?

This question can help the interviewer understand your critical thinking skills and how you approach problem-solving. Use examples from previous positions that highlight your ability to identify issues, analyze them and come up with solutions.

Example: “In my last position as a loss prevention supervisor at a department store, I noticed that our team was having trouble identifying shoplifters because we didn’t have enough staff members on duty during peak hours. To solve this issue, I worked with management to hire more employees so we could provide better coverage for customers. This helped us reduce shoplifting incidents by 10%.”

2. What skills do you think you need to develop more in order to succeed?

This question can help the interviewer determine how you view your own skills and abilities. It also shows them that you are self-aware and willing to improve yourself in order to succeed at this job. When answering, it can be helpful to mention a skill or two that you have been actively working on improving.

Example: “I think my biggest weakness is my public speaking ability. I am comfortable with presenting information to small groups of people but would like to become more confident when giving presentations to large crowds. I have taken some public speaking classes through my community college and plan to continue taking courses until I feel more comfortable.”

3. Give us an example of a time where you helped someone improve their performance at work.

This question can help the interviewer understand how you use your leadership skills to motivate and encourage others. Use examples from your previous experience where you helped a coworker or employee improve their performance at work, which led to positive results for them or the company.

Example: “At my last job as a loss prevention supervisor, I had an employee who was struggling with customer service. He would often get frustrated when customers were upset and sometimes even raised his voice at them. I talked to him about it and explained that this behavior is not acceptable in our company. We practiced different ways he could respond to angry customers without raising his voice. After practicing these techniques several times, he became more confident and calm during interactions with customers.”

4. At Kohls, we like to promote from within. Do you see yourself staying long term?

This question is a great way to learn about the company culture and how long employees stay with Kohls. If you’re interviewing for a loss prevention supervisor position, it’s likely that you’ve worked in retail before. Use your answer to explain why you enjoy working at Kohls and what makes this job special.

Example: “I love working here because of the family-like atmosphere. I feel like everyone genuinely cares about each other and wants to see one another succeed. I also appreciate the opportunity to advance within the company. I would love to continue working as a loss prevention supervisor for many years.”

5. What is your experience with loss prevention?

This question can help the interviewer understand your experience with loss prevention and how you apply it to your work. Use examples from previous roles that highlight your skills in preventing theft, monitoring inventory and ensuring customer safety.

Example: “In my last role as a loss prevention supervisor at a department store, I was responsible for overseeing all aspects of loss prevention. This included training new employees on our security systems and protocols, reviewing surveillance footage and investigating any suspicious activity. I also helped develop strategies to prevent shoplifting and other forms of theft by implementing new policies and procedures. These efforts resulted in a 20% decrease in losses over the course of one year.”


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