Career Development

What Does a Kohl’s Sales Associate/Cashier Do?

Find out what a Kohl's Sales Associate/Cashier does, how to get this job, and what it takes to succeed as a Kohl's Sales Associate/Cashier.

Kohl’s is a department store chain that offers a wide variety of clothing, accessories, home goods, and more. They have over 1,100 stores in 49 states across the United States.

A Sales Associate/Cashier at Kohl’s is responsible for providing excellent customer service to customers. They greet customers, answer questions, help customers find items, and process payments. They also help keep the store clean and organized, restock shelves, and assist with other tasks as needed. Sales Associates/Cashiers must be friendly, helpful, and knowledgeable about the products and services offered at Kohl’s.

Kohl’s Sales Associate/Cashier Job Duties

A Kohl’s Sales Associate/Cashier typically has a wide range of responsibilities, which can include:

  • Greet customers in a friendly and professional manner, providing assistance as needed
  • Operate cash registers accurately and efficiently to process customer transactions
  • Maintain an organized work area and ensure that all merchandise is properly stocked and displayed
  • Assist with the unloading of trucks, stocking shelves, and setting up displays
  • Answer customer inquiries regarding products, services, and store policies
  • Process returns and exchanges according to company policy
  • Ensure compliance with Kohl’s safety and security standards
  • Provide excellent customer service by listening to customer needs and offering solutions
  • Utilize product knowledge to recommend items and suggest add-on sales
  • Monitor fitting rooms for cleanliness and organization
  • Participate in inventory control activities such as cycle counts and stock takes
  • Follow all Kohl’s policies and procedures related to cash handling, loss prevention, and safety

Kohl’s Sales Associate/Cashier Salary

The salary of a Sales Associate/Cashier at Kohl’s is determined by a variety of factors, including the employee’s level of experience, the location of the store, and the company’s overall budget. Other factors, such as the employee’s performance, may also be taken into consideration when determining the salary. Furthermore, the company may offer incentives or bonuses for employees who exceed expectations or meet certain goals.

  • Median Annual Salary: $33,402 ($16.06/hour)
  • Top 10% Annual Salary: $43,260 ($20.8/hour)

Kohl’s Sales Associate/Cashier Job Requirements

Kohl’s is looking for a Sales Associate/Cashier to join their team. The ideal candidate should have a high school diploma or equivalent, and at least one year of retail experience. They should also have excellent customer service skills and be able to work in a fast-paced environment. The ability to work a flexible schedule, including nights and weekends, is also required.

In addition, the Sales Associate/Cashier must be able to stand for long periods of time, lift up to 50 pounds, and be able to operate a cash register. They should also be familiar with basic computer operations and have the ability to learn new software programs. A valid driver’s license and reliable transportation are also required.

Kohl’s Sales Associate/Cashier Skills

Kohl’s Sales Associate/Cashier employees need the following skills in order to be successful:

Sales Generation: Sales generation is the ability to persuade customers to make a purchase. This is an important skill for sales associates because it can help them meet their sales goals. You can use your knowledge of the products you sell to help customers find what they need. You can also use your knowledge of the store layout to help customers find the products they want.

Fitting Room Assistance: As a sales associate, you may be asked to help customers try on clothing in the fitting room. You should be familiar with the fitting room process and be able to help customers with their fitting room needs. This includes bringing them clothing, taking their measurements and helping them try on clothing.

Inventory Counting: Inventory counting is the ability to accurately record the number of items in a store’s inventory. This is an important skill for sales associates to have because it ensures that the store has the correct amount of products. You can use a calculator or a computer to count inventory.

Point of Sale (POS): A POS system is a computerized cash register that stores information about a customer’s purchases. Cashiers use POS systems to scan and enter product information, process payments and print receipts. Familiarize yourself with the POS system your store uses to ensure you can operate it effectively.

Loss Prevention: Loss prevention is the ability to identify and stop theft. As a sales associate, you may be responsible for monitoring the store and identifying potential theft. This includes monitoring the sales floor and keeping an eye on cashiers. You may also be responsible for monitoring the fitting rooms and keeping an eye on the stock room.

Kohl’s Sales Associate/Cashier Work Environment

Kohl’s sales associates/cashiers typically work in a retail store environment, interacting with customers and helping them find the items they need. They may also be responsible for stocking shelves, organizing merchandise, and helping customers with returns and exchanges. The job requires standing for long periods of time and may involve lifting and carrying heavy items. Sales associates/cashiers typically work a 40-hour week, although they may be required to work evenings, weekends, and holidays. The job can be stressful at times, as sales associates/cashiers must be able to handle customer complaints and difficult situations.

Kohl’s Sales Associate/Cashier Trends

Here are three trends influencing how Kohl’s Sales Associate/Cashier employees work.

New Technology, New Capabilities

As Kohl’s continues to invest in new technology, sales associates and cashiers are being asked to learn how to use the latest tools. This includes learning how to operate point-of-sale systems, mobile payment apps, and other digital platforms.

The ability to quickly adapt to new technologies is becoming increasingly important for sales associates and cashiers at Kohl’s. As more customers turn to online shopping, it is essential that employees understand how to use the latest tools to provide a seamless customer experience. Additionally, understanding these new technologies can help employees better serve customers by providing them with accurate information about products and services.

Data Security

As the retail industry continues to evolve, data security is becoming increasingly important. With more customers shopping online and using digital payment methods, it’s essential for sales associates/cashiers to understand how to protect customer information.

Sales associates/cashiers must be aware of the latest trends in data security, such as encryption technology, two-factor authentication, and biometric identification. They should also be familiar with best practices for handling sensitive customer information, such as not writing down passwords or PIN numbers. By understanding these emerging trends, sales associates/cashiers can help ensure that Kohl’s customers are protected from potential cyber threats.

Alternative Payment Methods

As technology advances, so do the ways customers can pay for their purchases. Cashiers at Kohl’s are now expected to be familiar with alternative payment methods such as Apple Pay, Google Pay, and PayPal. These payment methods allow customers to quickly and securely make payments without having to use cash or a credit card.

It is important for sales associates/cashiers to understand these emerging trends in order to provide excellent customer service. By being knowledgeable about alternative payment methods, they can help customers complete their transactions more efficiently and accurately. This will also help ensure that Kohl’s remains competitive in the retail industry by providing customers with convenient and secure payment options.

Advancement Prospects

Working as a sales associate or cashier at Kohl’s is a great way to gain experience in the retail industry. With the right attitude and dedication, it is possible to move up the ranks within the company. After gaining experience as a sales associate or cashier, employees may be able to move up to a position as a department manager or store manager. With further experience, they may even be able to move up to a regional or corporate position.

Interview Questions

Here are five common Kohl’s Sales Associate/Cashier interview questions and answers.

1. When was the last time that you received constructive criticism, how did you react?

This question can help the interviewer determine how you react to feedback and whether or not you are open to improving your performance. When answering this question, it can be helpful to mention a specific situation where you received constructive criticism and what steps you took to improve yourself as a result of that feedback.

Example: “At my previous job, I was working with a customer who had a lot of questions about our products. While I tried to answer all of their questions, I realized that I wasn’t able to answer some of them because I didn’t know much about the product myself. After the customer left, I asked one of my coworkers for more information on the product so that I could better assist customers in the future.”

2. Do you have knowledge of current fashion trends?

This question can help the interviewer determine your fashion sense and how you apply it to customer service. Use examples from previous jobs or describe what you would do if you didn’t have any experience with current trends.

Example: “I am constantly reading magazines, blogs and other online sources for new styles and brands. I also love going shopping with my friends so we can try on different outfits together and give each other feedback. In my last job as a sales associate at a boutique, I helped customers find clothing that matched their style and budget.”

3. What is your availability?

Employers ask this question to make sure you are available for the hours they need. They also want to know if you have any scheduling conflicts that would prevent you from working those hours. When answering this question, be honest about your availability and let them know of any potential conflicts. If you do have a conflict, offer an alternative time that works better for you.

Example: “I am currently a full-time student at the local college, so I am only able to work part-time during the school year. However, once summer break rolls around, I will be able to work more hours per week. My schedule is pretty flexible, so I can work whatever days or hours you need me to.”

4. How would you approach someone who looked like they needed help?

This question can help the interviewer assess your customer service skills. Showcase your ability to be friendly and helpful when you speak with customers.

Example: “If I saw someone who looked like they needed help, I would approach them and ask if I could assist them in any way. If they had questions about a product or were looking for something specific, I would do my best to answer their questions and direct them to where they might find what they’re looking for. I also try to make sure that everyone who comes into the store feels welcome and comfortable.”

5. Can you tell me about a time where you had to deal with an angry customer and how did you handle it?

This question can help the interviewer understand how you react to stressful situations and how you use your problem-solving skills. Use examples from previous jobs where you had to deal with an angry customer, but also show that you were able to resolve the situation in a positive way.

Example: “In my last job as a sales associate at a clothing store, I had a customer who was looking for a specific item of clothing. After searching through our inventory, I told her we didn’t have it in stock. She became very upset and started yelling at me. I remained calm and apologized for not having the item she wanted. Then, I offered her a discount on another piece of clothing.”


What Does a Wells Fargo Phone Banker Do?

Back to Career Development

What Does an Advance America Customer Service Representative Do?