20 Kwik Trip Interview Questions and Answers

Kwik Trip is a convenience store chain that offers superior products at low prices. In addition to consumer and commercial credit cards, Kwik Trip also offers a variety of other services.

When applying for a job at Kwik Trip, it is important to be prepared for the interview process. In this article, we will provide some tips on how to prepare for a Kwik Trip interview, as well as some sample questions that you may be asked.

Kwik Trip Interview Process

The interview process at Kwik Trip can vary depending on the position you are applying for. For some positions, such as cashier or guest service coworker, the process may be relatively short and straightforward. However, for other positions, such as assistant store leader or grocery delivery truck driver, the process may be longer and more involved. Overall, the interview process is generally professional and thorough, and candidates can expect to be asked questions about their availability, work history, and personality.

1. Tell me about a time where you had to work with a difficult coworker. How did you handle it?

This question can help the interviewer understand how you handle conflict and challenges in the workplace. When answering, it can be helpful to mention a specific example of when you worked with a difficult coworker and how you overcame the challenge together.

Example: “I once had a coworker who was very critical of my work. I tried to ignore her comments at first, but eventually she started making me feel like I wasn’t doing my job well enough. I talked to my manager about the situation, and they helped me come up with a plan for handling the situation. They also spoke with the other employee to make sure that they understood their behavior was unacceptable.”

2. What does excellent customer service mean to you?

Kwik Trip is a company that prides itself on excellent customer service. The interviewer may ask this question to see if you have similar values and expectations for the role. In your answer, try to explain what you think makes good customer service and how you would apply those principles in your work at Kwik Trip.

Example: “I believe excellent customer service means providing customers with an enjoyable shopping experience. I always strive to be friendly and helpful when interacting with customers. When they need help finding something or want to know more about a product, I am happy to provide them with information. I also like to surprise customers with small gestures of kindness, such as offering them a free coffee while they shop.”

3. Do you have any experience working as a cashier in a fast-paced environment?

This question can help the interviewer determine if you have experience working in a similar environment and how well you perform under pressure. Use your answer to highlight any skills or experiences that will be helpful for this role, such as multitasking, customer service and problem-solving skills.

Example: “I worked at a grocery store during my college years where I was responsible for handling cashier duties while also helping customers find items on the shelves. This required me to work quickly but efficiently so I could complete all of my tasks before the end of my shift. I am confident that I can handle the fast pace of this position.”

4. Are you comfortable handling money and operating a cash register?

This question is a good way to assess your experience with handling cash and credit cards. If you have no prior experience, the interviewer may ask you about your willingness to learn how to do so.

Example: “I’ve worked in retail for five years now, and I’m very comfortable operating a cash register and accepting payments from customers. In my last position, I was responsible for managing the cash drawer at all times, which included counting money and depositing it into the bank after each shift.”

5. Describe your experience interacting with customers.

This question helps employers understand how you interact with customers and whether you have experience in customer service. When answering this question, it can be helpful to describe a specific time when you helped a customer or assisted them with their needs.

Example: “I’ve worked as a cashier for the past five years at my current job, so I’m used to interacting with customers on a daily basis. In my previous role, I had one customer who came into the store every day but never bought anything. After talking with her, I learned that she was just looking for someone to talk to since she didn’t have many friends. From then on, I made sure to greet her each time she came in.”

6. Provide an example of a time when you went above and beyond for a customer.

This question is an opportunity to show your customer service skills and willingness to help others. When answering this question, it can be helpful to think of a time when you helped someone who was in need or went above and beyond for a customer.

Example: “When I worked at my previous job, we had a regular customer who would come into the store every day. One day, she came in with her son, who was having a rough day. He was crying and didn’t want to leave the store. I asked if I could help, and she said that he just wanted to stay in the store because he felt safe there. So, I let him play on the iPad while she shopped. She told me later that she appreciated how I handled the situation.”

7. Can you tell me about a situation that required you to be assertive?

An employer may ask this question to learn more about your leadership skills. When answering, it can be helpful to describe a situation where you had to make a decision that impacted the entire team or company.

Example: “When I worked at my previous job, we were under pressure to meet our sales goals each week. One day, one of my coworkers was having an off day and forgot to restock some items on the shelves. This meant that when customers came in looking for those products, they couldn’t find them. I spoke with my coworker about the importance of maintaining inventory levels so we could provide excellent customer service. She understood and apologized for her mistake.”

8. When was the last time you received constructive feedback from a manager? What happened?

This question can help interviewers learn more about your ability to accept feedback and use it to improve your performance. When answering, try to describe a situation where you received constructive criticism from a manager or supervisor and how you used that information to make improvements in your work.

Example: “When I first started working as a cashier at my previous job, I was nervous about ringing up customers because I didn’t want to mess up their orders. My manager noticed this and gave me some tips on how to be more confident while helping customers. After practicing these techniques for a few weeks, I felt much more comfortable with the register and could focus more on providing excellent customer service.”

9. Why do you want to work at Kwik Trip?

This question can help the interviewer learn more about your interest in working for their company. Use this opportunity to show that you have done research on Kwik Trip and are excited about what they do.

Example: “I want to work at Kwik Trip because I am passionate about providing excellent customer service. In my last job, I was a cashier and always made sure to greet customers with a smile and be helpful when they needed it. I also love how Kwik Trip offers low prices on quality products. As someone who loves saving money, I know I would enjoy working here.”

10. What steps would you take if you saw a fellow team member not following company policy?

This question can help interviewers understand how you would handle a situation that could potentially cause harm to the company. In your answer, try to show that you value teamwork and are willing to support your colleagues when they need it.

Example: “If I saw a fellow team member not following company policy, I would first approach them privately to discuss my concerns. If this didn’t resolve the issue, I would then bring up my concerns with my manager so they could address the problem appropriately.”

11. How well do you think you can keep up with the demands of this position?

This question is a great way to assess how well you can handle the physical demands of this position. It’s important for employers to know that their employees are physically capable of performing the job duties, so they may ask questions like this one to ensure you’re up to the challenge. In your answer, be honest about your physical capabilities and explain what steps you would take to improve them if necessary.

Example: “I think I could keep up with the demands of this position quite easily. I’m in good shape and have no problem standing or walking for long periods of time. However, if I ever feel overwhelmed by the workload, I will make sure to communicate my concerns to management so we can find ways to help me succeed.”

12. If hired, what type of schedule are you looking for?

Employers ask this question to make sure you’re a good fit for their company. They want employees who are willing to work the hours they need them to and can be flexible when necessary. When answering, try to find out what type of schedule is typical for the position. If you know that it’s usually evening shifts or weekend days, let the employer know that you’re available for those times.

Example: “I’m looking for a full-time job with regular daytime hours. I have school in the evenings, but I am able to work weekends if needed.”

13. What is your availability on weekdays and weekends?

Employers may ask this question to determine your availability for the position. They want to know if you can work weekends and late nights, which are common times for convenience stores to be open. In your answer, let them know what days of the week you’re available to work and how many hours a day you can work.

Example: “I am available to work any weekday from 6 a.m. until 10 p.m., as well as all weekend shifts. I have no problem working long hours or overnight shifts. I’m also willing to work holidays.”

14. What qualities make someone a good leader in your opinion?

Kwik Trip wants to know that you have the leadership skills necessary to succeed in this role. When answering, think about what qualities you admire most in a leader and describe them in relation to yourself.

Example: “I believe that a good leader is someone who can motivate others to do their best work while also encouraging collaboration among team members. I am always looking for ways to improve my own performance as well as the performance of those around me. I feel that by helping others reach their goals, I can help myself achieve mine.”

15. What kind of relationship do you prefer having with your supervisor?

This question can help the interviewer determine how you prefer to be managed. It’s important to show that you’re willing to work with a variety of management styles and adapt your own style accordingly.

Example: “I prefer having an open relationship with my supervisor where I feel comfortable asking questions or providing feedback about any concerns I have. In my last position, I had a manager who was very hands-off but also available for one-on-one meetings if we needed them. This helped me learn more about my job while still feeling like I could ask for help when I needed it.”

16. Have you ever been asked to leave a job or faced disciplinary action?

Employers ask this question to learn more about your past work history and how you’ve handled challenges in the workplace. When answering, be honest but focus on what you learned from the experience.

Example: “I once worked for a small company that was struggling financially. I was asked to take on additional responsibilities without an increase in pay. I agreed because I wanted to help the company succeed. However, after several months of working long hours with no raise, I decided to look for another job. I found one at Kwik Trip where I am paid fairly and have opportunities for advancement.”

17. How often do you like to receive feedback?

This question can help an interviewer determine how you respond to constructive criticism. When answering, it can be helpful to mention a time when you received feedback and used the information to improve your work or behavior.

Example: “I like receiving feedback because it helps me learn more about my strengths and weaknesses as well as what I can do to improve. At my last job, I was working on a project with another employee who had different ideas than I did. Instead of getting defensive, I listened to her suggestions and tried them out. We ended up creating a better product together.”

18. Would you say you are better suited for a leadership role or a follower role?

This question is designed to determine your leadership skills and how you would fit into the company’s culture. When answering this question, it can be helpful to mention a time when you were in charge of a project or group.

Example: “I believe I am better suited for a follower role. In my previous position, I was promoted to assistant manager after only six months on the job. This promotion came with many responsibilities, but I learned quickly how to delegate tasks and lead others. As an employee at Kwik Trip, I would use these same skills to help other employees succeed.”

19. What sets you apart from other applicants?

Employers ask this question to learn more about your unique qualities and how they can benefit their company. When answering, think of a quality that you have that makes you stand out from other applicants. It could be something like being bilingual or having previous experience in the convenience store industry.

Example: “I am extremely organized and detail-oriented, which is why I would make an excellent employee at Kwik Trip. In my last job as a cashier, I noticed that many customers had questions about our products. To help them find what they were looking for, I created a system where I wrote down all of the most common questions on little pieces of paper. Then, I put those pieces of paper into envelopes so I could easily refer to them when needed.”

20. What issues will convenience stores face in the next 5 years?

This question helps the interviewer understand your knowledge of the industry and how you might help Kwik Trip overcome challenges. Use examples from your experience to show that you can adapt to change and implement new strategies for success.

Example: “Convenience stores will face a lot of competition in the next 5 years as online shopping becomes more popular. To stay competitive, I would recommend investing in technology that allows customers to order products online and pick them up at the store or have them delivered. This strategy could also increase sales by offering discounts to customers who use their credit cards.”