20 LegalZoom Interview Questions and Answers

When you go in for a job interview, you can expect to be asked a variety of questions about your qualifications, experience, and goals. But what if you’re interviewing for a position at a specific company? In addition to the usual questions, you may be asked company-specific interview questions that are designed to help the interviewer learn more about you and whether you’re a good fit for the organization.

If you’re interviewing for a job at LegalZoom, you may be asked questions about your experience with technology, your legal knowledge, and your ability to provide excellent customer service. To help you prepare, we’ve compiled a list of sample LegalZoom interview questions and answers.

LegalZoom Interview Process

The interview process at LegalZoom can vary depending on the position you are applying for. However, most positions will require at least two rounds of interviews, one of which may be a phone screen. The difficulty of the interviews will also depend on the position you are applying for. For example, engineering roles may require a technical assessment, while sales roles may focus more on your experience and fit with the company culture. Overall, the interview process can be lengthy and challenging, but it is important to remember that each interviewer is looking for something different.

1. What do you know about LegalZoom?

This question is a great way to show your knowledge of the company and its services. You can use this opportunity to discuss how you found out about LegalZoom, what attracted you to it and why you think it’s an excellent resource for people who need legal help.

Example: “I first heard about LegalZoom when I was looking for affordable ways to protect my business from copyright infringement. I did some research on different online legal resources and decided that LegalZoom would be the best fit for me because of its low cost and reputation as a reputable service.”

2. Tell us why you want to work at LegalZoom and what makes you a good fit for this role.

This question is a great way to show your enthusiasm for the company and its mission. It also gives you an opportunity to highlight any relevant experience or skills that make you a good fit for this role.

Example: “I want to work at LegalZoom because I believe in giving people access to legal advice without having to spend thousands of dollars on it. I have always been passionate about helping others, so working here would allow me to do just that while using my writing and research skills.”

3. Describe your ideal customer service position.

Interviewers may ask this question to learn more about your customer service experience and how it relates to the position you’re interviewing for. When answering, try to describe a situation where you helped a customer solve a problem or achieve their goals.

Example: “My ideal customer service position is one that allows me to use my communication skills to help customers find solutions to their legal questions. In my last role as an online chat representative, I had many customers who were unsure of what they needed from our services. I would first listen to their concerns and then explain our products and services in detail so they could make informed decisions.”

4. Have you ever had a problem with a boss or co-worker, how did you handle it?

This question can help the interviewer get a better sense of your interpersonal skills. It’s important to be honest in your answer, but you should focus on how you resolved the issue and what you learned from it.

Example: “I once had a disagreement with my manager about an assignment I was given. I spoke with her privately about my concerns, and she explained that she thought this particular project would give me more experience than others. We talked through my concerns, and she agreed to let me do another project instead. This helped us both understand each other’s perspectives, and we were able to come to a compromise.”

5. How would you use social media as part of the sales strategy for LegalZoom?

Social media is an important part of the sales strategy for LegalZoom. The company uses social media to engage with customers and provide them with valuable information about legal issues, as well as how they can use LegalZoom’s services to solve their problems.

Example: “I would use social media to share content that educates people about common legal issues and provides tips on how to protect themselves from these situations. I would also use social media to promote special offers and discounts so people know when it’s a good time to purchase our products.”

6. Do you have any experience with inside sales?

This question is a great way to show your knowledge of the company and how you can contribute to its success. If you have experience with inside sales, explain what that was like for you. If not, talk about your experience in customer service or other roles where you had to interact with customers.

Example: “I’ve worked as an inside sales representative before, so I know exactly what it takes to be successful at this role. My previous employer hired me because they needed someone who could handle multiple calls at once while still providing excellent customer service. I’m happy to say that I exceeded their expectations and helped them grow their business.”

7. Can you tell me about a time when you exceeded your target by 10%?

This question is a great way to learn more about your potential employer’s expectations. It also gives you the opportunity to show how you can exceed those expectations and achieve success in your role.

Example: “In my last position, I was tasked with creating an online database of all our clients’ information. This would allow us to better serve them by having their information readily available when we needed it. I set out to create this database within two weeks but ended up completing it in one week. This allowed me to have extra time to work on other projects that were due.”

8. Give an example of a time where you were successful in getting a client to buy a product and what strategies did you use?

This question is an opportunity to show your sales skills and how you can help LegalZoom grow its business.

Example: “In my previous role, I was responsible for selling a product that helped people create wills online. The client I spoke with had already created a will but wanted to update it because of some changes in their life. I explained the benefits of updating their current will versus creating a new one, which included avoiding paying attorney fees again. They agreed to update their will through our service.”

9. How comfortable are you working on a phone?

LegalZoom is a technology platform that offers legal advice over the phone. The company wants to know if you’re comfortable working on a phone and how well you can communicate with customers.

Example: “I am very comfortable working on a phone, especially when it comes to customer service. I have worked in call centers before, so I understand the importance of providing excellent customer service. I also use my phone for work purposes, so I’m familiar with LegalZoom’s website and app.”

10. Are you willing to make cold calls?

Cold calling is a common practice in sales, and the legal industry is no exception. An interviewer may ask this question to see if you’re willing to make cold calls as part of your job responsibilities. Use your answer to show that you’re willing to do what it takes to meet your goals.

Example: “I’m happy to make cold calls because I know they can lead to new business opportunities. In my last role, I was tasked with making cold calls every day for two weeks. It was challenging at first, but after a while, I got used to it. Now, I enjoy talking to people about our services.”

11. What is your dream job?

This question is a great way to learn more about the candidate’s career goals and how they view their current role. If you’re hiring for an entry-level position, it can be helpful to know that your applicant has aspirations of moving up in the company.

Example: “My dream job would be working as a legal advocate for families who are struggling with child custody issues. I’ve always been passionate about helping others, especially those who need support the most. In my previous role, I worked on several cases involving child custody disputes, and I found it so rewarding to help parents find solutions to their problems.”

12. What kind of software do you feel most comfortable using?

This question can help the interviewer get a sense of your comfort level with technology and how you might fit in at LegalZoom. If you have experience using legal software, describe what it is and why you feel comfortable using it. If you don’t have any experience, explain that you are open to learning new systems and tools.

Example: “I’ve used Rocket Lawyer for several years now, so I’m very familiar with its features and functions. I also find it easy to use, which makes me more productive when working on cases.”

13. How would you deal with repeated questions from a difficult customer?

This question can help interviewers understand how you handle challenging situations. It’s important to be honest about your experience and highlight any strategies that helped you resolve the situation or learn from it.

Example: “I once had a customer who was very difficult to work with, but I tried my best to remain professional and helpful. After several weeks of answering his questions, he finally understood what we were offering and signed up for our services. He later sent me an email thanking me for all of my help and apologizing for being so difficult.”

14. What is your preferred method of marketing products?

Marketing is an important part of any business, and LegalZoom needs to know that you have experience with marketing products. Your answer should include a specific example of how you marketed a product in the past.

Example: “I’ve found that social media marketing is one of the most effective ways to reach customers. I used this method when working for my previous employer, where I helped grow their Instagram account from 1,000 followers to over 10,000 followers within six months. This was done by creating engaging content and posting it on our company’s Instagram page.”

15. Why should we hire you over another candidate?

This question is a great way to show your interviewer that you have the skills and experience they’re looking for. When answering this question, it can be helpful to highlight specific experiences or skills that are relevant to the role.

Example: “I am an excellent communicator with strong research and writing skills. I also have five years of experience working in a law firm where I helped clients understand their legal rights and how to protect them. This experience has given me valuable insight into what people need when seeking legal advice.”

16. What steps would you take to improve customer satisfaction if they dropped below 70%?

Customer satisfaction is an important metric for any business, and LegalZoom wants to know that you understand the importance of this measurement. Answer this question by explaining how you would identify the problem and implement a solution.

Example: “I would first look at our customer service metrics to see if there were any trends or patterns in complaints. If I saw a pattern, I would work with my team to address it. For example, if we had several customers who weren’t satisfied with their wills, I would reach out to them personally to find out what went wrong and make sure they got the help they needed.”

17. How important is it to update your knowledge of current affairs?

LegalZoom is a company that offers legal advice to its clients. As such, it’s important for employees to stay up-to-date on current affairs and legislation so they can provide the best possible service to their customers.

Example: “I think it’s very important to keep up with current events because it helps me understand how laws are changing and what issues people are facing in their daily lives. I subscribe to several news sources and read them every day. I also take an online course about law once a month.”

18. What do you think needs to be changed about the legal system?

This question is a great way to show your passion for the law and how you can make it better. When answering this question, be sure to focus on what you would change about the legal system rather than criticizing it.

Example: “I think one of the biggest issues with the current legal system is that many people don’t have access to quality legal advice. I believe that if more people had access to affordable legal services, we could see a decrease in crime rates as well as an increase in compliance with laws.”

19. What is your management style?

This question can help the interviewer understand how you would manage your team and collaborate with other departments. Your management style is unique to you, but it’s important to be able to explain what makes it effective for others to understand.

Example: “I believe in a collaborative management style where I work alongside my team members to achieve goals. I like to give employees autonomy over their projects so they feel empowered to make decisions that will benefit the company. This approach has helped me build strong relationships with my team members and create an environment of trust.”

20. As a manager, what would you do if you found out one of your employees was not doing their work properly?

This question can help the interviewer understand how you would handle a situation that could arise in your new role. Your answer should show that you are willing to hold yourself and others accountable for their work, while also emphasizing the importance of teamwork.

Example: “If I found out one of my employees was not doing their job properly, I would first meet with them to discuss what they were doing wrong and how they could improve. If they did not make any improvements after our meeting, I would let them go from the company so we could hire someone who is more committed to their work.”