20 Lockton Companies Interview Questions and Answers

When you’re interviewing for a job at Lockton Companies, you can expect to be asked questions about your experience in the insurance industry, your knowledge of risk management, and your ability to provide excellent customer service. You may also be asked questions about your ability to work in a team environment and your willingness to take on new challenges.

To help you prepare for your interview, we’ve compiled a list of sample questions and answers that you can use to practice your responses.

Lockton Companies Interview Process

The interview process at Lockton Companies can vary depending on the position you are applying for. Generally, there are a few rounds of interviews, with the first being a phone screen with a recruiter. The second round is usually with the hiring manager and/or team members, and may be conducted in person or via video call. Finally, there may be a third round of interviews with other senior staff members. Overall, the process is fairly straightforward and most applicants report positive experiences.

1. What would you do if your client wasn’t responding to your calls?

This question is a great way to test your problem-solving skills and ability to work with clients. When answering this question, it’s important to show that you can be assertive when necessary but also empathetic.

Example: “I would first try calling them again before sending an email or text message. If they still didn’t respond after the second call, I would send them a friendly reminder email. If they still didn’t respond by then, I would contact their manager or someone else who could help me get in touch with them.”

2. Tell me about a time when a customer was upset with the service they received, how did you handle it?

An interviewer may ask this question to learn more about your customer service skills. They want to know how you would handle a situation where a client is upset with the work you did for them. In your answer, try to show that you can empathize with clients and use problem-solving skills to resolve issues.

Example: “I once had a client who was unhappy with our services because they felt we didn’t meet their needs. I listened carefully to what they were saying and asked questions to clarify any misunderstandings. After talking through the issue, I realized there was some miscommunication between us. We worked together to find a solution that made everyone happy.”

3. Describe your experience working in an account management position.

This question is an opportunity to show your interviewer that you have the experience and skills necessary for this role. Use examples from your previous job to highlight how you managed clients, communicated with team members and solved problems.

Example: “In my last position as a senior account manager, I was responsible for managing five junior account managers. This included reviewing their work, providing feedback and coaching them on client communication and problem-solving. In addition, I had to communicate regularly with our sales team about new opportunities and ensure all of our clients were receiving excellent service.”

4. Why do you think clients should work with Lockton Companies?

This question is your opportunity to show the interviewer that you understand what Lockton Companies do and why it’s important. You can use this question as an opportunity to demonstrate your research skills by mentioning a specific client or situation where Lockton Companies helped solve a problem for a client.

Example: “Lockton Companies are leaders in risk management, insurance and employee benefits. I think clients should work with Lockton Companies because they offer solutions to complex problems that other companies simply cannot provide. For example, when I worked at my previous company, we had a client who was having trouble finding affordable healthcare options for their employees. We were able to connect them with Lockton Companies, who provided them with a solution that met all of their needs.”

5. If hired, what do you see yourself doing at Lockton Companies 5 years from now?

Employers ask this question to see if you have a long-term plan for your career. They want to know that you are committed to their company and the industry as a whole. When answering, think about what you would like to be doing in five years. Think about any goals you may have for yourself professionally.

Example: “I hope to still be working at Lockton Companies in five years. I am very passionate about my work and love helping clients find solutions to their problems. In five years, I hope to be managing a team of employees who are all dedicated to providing excellent service to our clients.”

6. Explain the process of renewing a policy for a client.

The interviewer may ask you this question to assess your customer service skills and ability to work with clients. In your answer, demonstrate that you can communicate effectively with customers and provide excellent customer service.

Example: “I begin the renewal process by contacting my client at least 30 days before their policy expires. I send them a letter explaining how long they have until their policy expires and what steps they need to take to renew it. If they want to make changes to their current policy, I explain that we can do so up to 60 days prior to expiration. After 60 days, any changes will be effective on the next policy cycle.”

7. Provide an example of a time where you had to give instructions to someone on something that is not straightforward. How did you approach it?

This question is a great way to show your communication skills and how you can break down complex information into simple terms.

Example: “When I was working as an insurance agent, I had a client who wanted to know the best way to protect his business from cyber attacks. While there are many ways to do this, it’s important to explain each option in a way that makes sense for them. In this case, I explained what a cyber attack is and how he could prevent one by using certain software or hiring a cybersecurity expert.”

8. Do you have any experience using Salesforce?

Lockton Companies uses Salesforce for its client management and marketing. If you have experience using this software, highlight your skills in managing clients and projects.

Example: “I’ve used Salesforce extensively throughout my career as a project manager. I find it to be an effective tool for organizing data and collaborating with team members on client projects. In my last position, I helped implement the system at my company’s headquarters. We were able to streamline our processes and increase productivity by 20%.”

9. Do you handle conflict well? Give an example of when you were able to diffuse a situation or resolve a problem.

Conflict resolution is an important skill to have in the workplace. Employers want to know that you can handle conflict and disagreements between coworkers or with clients. In your answer, show how you are able to resolve conflicts effectively.

Example: “I believe it’s important to be empathetic when handling a conflict situation. I try to understand both sides of the issue before making any decisions. For example, at my previous job, one of our clients was upset because we didn’t offer coverage for their new product. I listened to their concerns and explained why we couldn’t cover the product yet. Then, I offered to help them find another insurance company that could provide coverage.”

10. Would you be willing to travel to meet with our clients?

Lockton Companies has offices in the United States, Europe and Asia. The interviewer may ask this question to learn if you have experience traveling for work or if you’re willing to do so. If you’ve traveled for work before, share a story about your experiences. If you haven’t, explain that you’re open to it.

Example: “I’m happy to travel as needed. I understand that sometimes it’s necessary to meet with clients face-to-face. In my last position, I had to travel internationally several times per year. It was always an exciting opportunity to visit new places.”

11. Have you worked with large teams before?

Lockton Companies is a global company that works with clients across the globe. As such, they need employees who can work well in teams and collaborate effectively. When you answer this question, make sure to highlight your teamwork skills and ability to communicate clearly with others.

Example: “I have worked on large teams before, but I prefer working as part of a smaller team where we all know each other’s strengths and weaknesses. In my last role, I was part of a five-person team that handled client accounts for Lockton Companies. We were responsible for communicating with our clients about their insurance policies and helping them understand how to use their benefits. I enjoyed being part of a small team because it allowed us to get to know one another better and develop strong relationships.”

12. We are looking for employees who can take initiative and come up with new ideas. Can you give an example of a time when you were successful at this?

This question is an opportunity to show your problem-solving skills and ability to come up with innovative ideas. When answering this question, it can be helpful to provide a specific example of how you came up with a new idea that helped your team or company succeed.

Example: “At my previous job, I noticed we were spending too much time on paperwork for our clients. This was causing us to fall behind in our work and lose business. So, I suggested we create a digital system where clients could fill out their information online and upload documents. We would then review the information and send them a quote within 24 hours. The client loved the idea and signed on as a long-term client.”

13. What kind of insurance policies are you most familiar with? Which ones are you least familiar with?

This question is a great way to show your knowledge of the insurance industry. It also allows you to demonstrate that you are willing to learn about new policies and procedures. When answering this question, try to focus on policies that relate to Lockton’s clients.

Example: “I am most familiar with commercial property insurance policies. I have worked in several industries where these policies were necessary for business operations. However, I am always open to learning more about other types of policies. For example, I recently learned how cyber liability insurance can help protect businesses from data breaches.”

14. Are you comfortable handling sensitive information?

Lockton Companies often work with clients who have sensitive information. The interviewer wants to make sure you can handle confidential data and keep it secure. Use examples from your experience that show how you protect client confidentiality.

Example: “I am very comfortable handling sensitive information because I’ve done so for the past five years. In my last role, I worked with a wide range of clients, including those in healthcare, finance and government. I was responsible for maintaining all client records and ensuring they were kept safe at all times. I also had access to our company’s database where we stored all client information. I took precautions to ensure no one else could view or edit any client information.”

15. What do you know about Lockton Companies’ services?

This question is a great way to test your knowledge of the company and its services. It also allows you to show that you’ve done some research on the organization. When preparing for this interview, make sure to read up on Lockton Companies’ website or any other sources where you can find information about their services.

Example: “I know that Lockton Companies provides risk management, insurance and employee benefits solutions to clients across the globe. I’m especially interested in working with Lockton because it’s one of the largest privately owned companies in the world. I think it would be an amazing opportunity to work for such a successful company.”

16. The employee benefits industry is constantly changing. What kinds of things do you do to keep up with the latest trends?

Employers want to know that you’re committed to your career and are willing to put in the effort to stay up-to-date on industry trends. In your answer, explain how you plan to keep learning about new developments in the employee benefits field.

Example: “I’m always looking for ways to improve my knowledge of the latest developments in the employee benefits industry. I subscribe to several newsletters and blogs that provide valuable information about current events. I also take online courses to learn more about specific topics like retirement planning or health insurance.”

17. What makes you stand out from other candidates?

Employers ask this question to learn more about your qualifications and how you can contribute to their company. To answer, think of a few things that make you unique from other candidates. You could highlight any special skills or experiences that relate to the job description.

Example: “I have extensive experience working with clients across the globe. I also speak fluent Spanish, which would be useful for communicating with our Latin American clients. In my previous role, I worked on a team of five people, so I am used to collaborating with others. I am confident in my ability to work well with others and share ideas.”

18. Do you have experience working in risk management?

Lockton Companies is a global leader in risk management, insurance and employee benefits. The company’s clients include some of the largest corporations in the world, so it needs employees who can handle complex situations with ease. When you answer this question, make sure to highlight your relevant experience and explain how it prepared you for working at Lockton Companies.

Example: “I have worked as an independent consultant for several years now, where I help companies develop effective strategies for mitigating risks. For example, I recently helped a large corporation create a plan that would protect them from cyberattacks. My previous work has given me valuable insight into what works and what doesn’t when developing these plans.”

19. What tools do you use to manage several accounts at once?

Lockton Companies often have clients with multiple accounts, so the interviewer wants to know how you would manage these accounts. Use examples from your previous experience to show that you can handle multiple tasks at once and prioritize them effectively.

Example: “I use a project management software called Trello to keep track of all my client projects. I find this tool especially useful when working on several accounts for one client because it allows me to create separate boards for each account. This helps me stay organized and ensures that I don’t forget any important details about an account.”

20. What are some qualities that make a good account manager?

Account managers are responsible for managing the relationships between Lockton and their clients. They must be able to communicate effectively, solve problems and build trust with clients. Your answer should show that you have these qualities.

Example: “I believe a good account manager is someone who can listen to their client’s needs and provide solutions. I am always looking for ways to improve my communication skills so I can better understand what my clients need from me. I also think it’s important to be honest and transparent when working with clients. This helps them feel more comfortable trusting us.”