Lowes Customer Service Associate Resume Example & Writing Guide

Use this Lowes Customer Service Associate resume example and guide to improve your career and write a powerful resume that will separate you from the competition.

Lowe’s is the second-largest home improvement retailer in the United States, with more than 1,800 stores and over 250,000 employees. The company was founded in 1946 by Richard M. Lowe, who opened the first store in North Carolina with just $300 in cash. Since then, Lowe’s has grown into one of the most recognizable brands in the country, with a reputation for quality products and excellent customer service.

If you’re interested in working with a passionate team of home improvement experts who are dedicated to helping people find exactly what they need to make their homes beautiful and functional, a job as a Lowe’s customer service associate could be right up your alley. But before you start writing your resume or submitting job applications, you need to make sure it reflects your skills, experience, and passion for this type of work.

Follow these tips and resume example to write a customer service resume that hiring managers will love.

David Moore
Phoenix, AZ | (123) 456-7891 | [email protected]

Hard-working Lowe’s customer service associate with more than five years of experience in a fast-paced retail environment. Proven track record of providing superior customer service through providing product recommendations, resolving complaints, and ensuring a positive shopping experience.

Tolleson Union High School Jun '08
High School Diploma
Company A, Lowes Customer Service Associate Jan '17 – Current
  • Provided exceptional customer service by greeting customers, answering phones and assisting with sales floor operations.
  • Maintained knowledge of store policies and procedures to ensure compliance with company standards.
  • Assisted in the maintenance of a clean and safe work environment through adherence to safety practices and procedures.
  • Performed other duties as assigned or required such as stocking shelves, loading trucks, etc., within job scope.
  • Followed all safety rules and regulations regarding lifting requirements, proper posture while working on ladders, etc..
Company B, Lowes Customer Service Associate Jan '12 – Dec '16
  • Provided customers with product information and assisted them in locating the correct merchandise for their project
  • Maintained a clean, organized work area to ensure customer satisfaction throughout the shopping experience
  • Answered phone calls and emails from Lowes’ online customers regarding products and projects
  • Achieved sales goals by assisting customers with finding the right products for their needs
  • Greeted over 100 new customers per day at the front register counter
Company C, Sales Representative Jan '09 – Dec '11
  • Managed a territory of over 100 accounts and increased sales by 20% in the first 3 months.
  • Created new opportunities for growth within existing clients through effective account management skills.
  • Increased customer satisfaction with an average rating of 4 out of 5 stars after implementing new strategies to improve service delivery.

Industry Knowledge: Cash Handling, Customer Service, Inventory Management, Point of Sale (POS), Sales
Technical Skills: Microsoft Office Suite, Typing, iOS, ATMs
Soft Skills: Communication, Customer Service, Attention to Detail, Multi-Tasking, Phone Etiquette, Conflict Resolution

How to Write a Lowes Customer Service Associate Resume

Here’s how to write a lowes customer service associate resume of your own.

Write Compelling Bullet Points

When you’re writing bullet points, it can be tempting to focus on the tasks and responsibilities of your job. But if you want to stand out from other candidates, you need to go beyond that and focus on the results of your work.

For example, rather than saying you “assisted customers in the garden department,” you could say that you “increased customer satisfaction by 15% by developing new training program for new hires, resulting in a 10% decrease in customer complaints over the next six months.”

The second bullet point paints a much clearer picture of what you did and the results of your work. And it also provides a specific number to demonstrate the impact of your work.

Identify and Include Relevant Keywords

When you submit an application for a customer service associate role, it’s likely that your resume will be scanned by an applicant tracking system (ATS) for certain keywords. These programs look for keywords related to the position, like “customer service” and “problem solving.” If your resume doesn’t include enough of these terms, the ATS might automatically reject your application.

One way to make sure your resume makes it past the ATS is to include relevant keywords in the work experience, skills, summary, and education sections. You can find a list of common customer service associate keywords below:

  • Customer Service
  • Teamwork
  • Time Management
  • Microsoft Access
  • Social Media
  • Retail
  • Communication
  • Public Speaking
  • Organization Skills
  • Adobe Photoshop
  • Customer Satisfaction
  • Leadership
  • Problem Solving
  • Phone Etiquette
  • Phone
  • Cashiering
  • Sales
  • Multitasking
  • Cash Handling
  • Cashiering
  • Customer Service Management
  • Data Entry
  • Customer-focused Service
  • Inventory Management
  • Marketing
  • Loss Prevention
  • Research
  • Management
  • Organization Development

Showcase Your Technical Skills

Lowes Customer Service Associates need to be proficient in the use of technology in order to provide the best possible service to their customers. In particular, they should be familiar with the company’s point-of-sale software and be able to use it to look up information about products and prices. Additionally, they should be able to use computers and other devices to look up information about Lowes’ products and services.

Remember The Basics

As you’re crafting your resume, it’s important to keep a few basic guidelines in mind.

Create Easy-to Scan Sections

There are a few things you can do to your resume to make it look more professional and easy to read. First, use a standard font type and size throughout the document. Next, left-align your text to make it more organized and easier to read. You should also use bullets rather than paragraphs to list your experiences, and keep your bullets to 2 lines or less. Additionally, try to use all-caps and bold sparingly. Finally, include some white space on the page to make the resume more visually appealing.

Be Concise

There is no set standard for how long a resume should be. However, it is generally recommended that a resume be one or two pages long, depending on your experience and qualifications. When trimming down a resume, focus on removing irrelevant information and making the content concise and easy to read.

Check Your Work

Always proofread your resume to make sure there are no errors. Spellcheck is a good starting point, but it is not enough. Have someone else proofread your resume for you, and be on the lookout for common mistakes, such as incorrect punctuation, incorrect verb tense, and common misspellings.

Use a Summary

Most job seekers include a resume summary statement as a way to introduce their qualifications and experience to potential employers. By highlighting your skills and experience, you can show how you are a perfect fit for the role you are applying for. Additionally, resume summaries can be used to explain any gaps in your work history or to show how you plan to use your skills in the future. When creating your summary statement, be sure to keep it brief and to the point, and use clear, easy-to-read language.


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