20 Luxottica Interview Questions and Answers

Luxottica is a world leader in the design, manufacture, and distribution of fashion, luxury, and sports eyewear. With over 7,000 retail locations across the globe, the company’s products are available in over 150 countries.

If you’re interviewing for a position at Luxottica, you can expect to be asked questions about your experience in the eyewear industry, your design skills, and your knowledge of Luxottica’s products and retail locations. You may also be asked questions about your ability to work in a fast-paced environment and handle multiple tasks simultaneously.

To help you prepare for your interview, we’ve compiled a list of sample Luxottica interview questions and answers.

Luxottica Interview Process

The interview process at Luxottica is generally pretty straightforward. For most positions, you can expect to have an initial phone screen with a recruiter, followed by one or two in-person interviews with members of the team you’d be working with. The whole process usually takes about two weeks from start to finish.

As far as difficulty goes, the interviews are mostly behavioral and focus on your past experience working with customers. They’re not too difficult, but you will need to be able to articulate your customer service philosophy and give specific examples of times when you’ve gone above and beyond for a customer.

Overall, the interview process is relatively quick and painless. Everyone we spoke to who had interviewed with Luxottica said that the experience was positive and that the interviewer were friendly and professional.

1. How do you deal with a difficult customer?

Luxottica is a company that sells eyewear to customers of all ages. As such, you may encounter some challenging situations with your clients. Your answer should show the interviewer how you can remain calm and professional when faced with difficult people.

Example: “I have had to deal with many different types of customers in my previous roles. I find it best to listen carefully to what they are saying and try to understand their concerns. If they are upset or angry, I take a deep breath and remind myself that this person is not acting rationally. I then explain to them calmly why I am unable to meet their demands. This usually diffuses the situation.”

2. Why should Luxottica hire you over someone else?

Employers ask this question to see if you have the confidence and self-awareness to sell yourself. They want to know that you are aware of your strengths, but also that you’re humble enough to admit your weaknesses. In your answer, try to highlight a few skills or experiences that make you an ideal candidate for the position.

Example: “I think Luxottica should hire me because I am highly motivated and eager to learn new things. I’m confident in my abilities as a salesperson, but I understand that there is always room for improvement. I would love the opportunity to work with such a successful company and contribute to its continued success.”

3. Tell me about your work style and how it will fit in at Luxottica.

This question is a great way for the interviewer to get an idea of how you will fit in with their team. They want to know that you are going to be able to work well with others and collaborate on projects. Your answer should include information about your communication style, time management skills and ability to work as part of a team.

Example: “I am someone who thrives when I have a lot of responsibility. In my last position, I was given more responsibilities than other employees because I consistently met deadlines and exceeded expectations. I enjoy working independently but also love collaborating with others. I find that having a good balance between these two things makes me feel like I’m getting the most out of my job.”

4. Why are you interested in this job?

This question is a great way for the interviewer to learn more about your background and why you are interested in working at Luxottica. Before your interview, make sure to read through the job description so that you can refer to specific requirements or skills listed. In your answer, try to highlight how your experience matches what they’re looking for.

Example: “I am very passionate about eyewear and have been since I started my career as an optician. I love helping customers find frames that fit their style and needs. Working here would allow me to expand my knowledge of different types of lenses and materials used in eyeglasses. I also really enjoy working with people, which this role would give me the opportunity to do.”

5. What other companies have you applied for?

This question is a great way for the interviewer to learn more about your background and experience. They want to know what other companies you applied for, why you didn’t get those jobs and how they are similar or different from Luxottica. You can use this opportunity to show that you have researched their company and understand its goals.

Example: “I also recently applied for a position at LensCrafters. I was excited to see that Luxottica acquired them because of how much I love working in optical retail. I think my skills would be an excellent fit for Luxottica’s culture and business model. I am passionate about helping customers find the right pair of glasses or contacts for their needs. I believe my customer service skills will help me excel here.”

6. Have you worked as an optician before?

This question is a great way for the interviewer to learn more about your experience and how it relates to working at Luxottica. If you have previous experience, share what you learned from that job that will help you succeed in this role. If you don’t have any prior experience, talk about why you’re excited to start as an optician.

Example: “I’ve worked as an optician for five years now. I started out as a part-time employee while I was still in school, but I quickly realized how much I enjoyed helping customers find their perfect pair of glasses. In my current position, I’ve learned how important customer service is when working with clients who are looking for new eyewear.”

7. Do you prefer to work alone or on a team, why?

Luxottica is a company that values teamwork. Your answer to this question can show the interviewer how you feel about working in teams and collaborating with others. When answering, try to emphasize your ability to work well with others and your willingness to collaborate on projects.

Example: “I prefer to work alone because I am very self-motivated and driven. However, I also understand that sometimes it’s necessary to work as part of a team. In my previous position, I was often tasked with leading small groups or delegating tasks to other members of my team. I enjoy being able to help others succeed and learn new things.”

8. Have you had any experience handling money?

This question is a way for the interviewer to assess your financial skills. They want to know if you have experience with budgeting, accounting and other money-related tasks. If you do, share an example of how you handled it in the past. If you don’t, explain that you are willing to learn.

Example: “In my last position as a manager at a retail store, I was responsible for handling all of our finances. This included making sure we had enough cash on hand to cover sales and payroll. It also meant balancing our books every day and submitting reports to upper management about our revenue and expenses.”

9. Give us a time where you went above and beyond for a customer.

Luxottica is a company that values customer service, so it’s likely they’ll ask this question to see if you have any experience doing something like this. This can be an opportunity to show your interviewer how much you care about customers and the impact you can make on their lives.

Example: “When I worked at my previous job, we had a customer who was having trouble with his glasses. He called us multiple times asking for help, but he wasn’t sure what the issue was. Finally, I offered to come to his house and fix his glasses in person. When I got there, I realized that he just needed new batteries. After putting those in, he was able to use them again.”

10. Describe a situation when you received conflicting instructions from the manager and another employee, what did you choose to do?

This question is a great way to assess your problem-solving skills and ability to work with others. When answering this question, it can be helpful to describe how you communicated with the other employee and manager about the situation and what steps you took to resolve the conflict.

Example: “At my previous job, I was working on a project with another employee who had different ideas than me about how we should complete the task. We both wanted to do things differently, but neither of us would budge. Eventually, I spoke with our supervisor about the issue and they helped us come up with a compromise that satisfied both of us.”

11. If a customer was being rude to you would you walk away or confront them.

This question is a test of your customer service skills. It’s important to be polite and respectful to customers, even if they’re not being the same way toward you. Your answer should show that you value the customer experience and will do whatever it takes to make sure each person who comes into the store has a positive experience.

Example: “I would try my best to walk away from the situation. However, if I felt like the customer was getting out of hand or starting to cause harm to other people in the store, then I would confront them. If they were still rude after that, I would call for security.”

12. Do you prefer working in retail or customer service and why?

This question is a great way to learn more about your potential co-workers and how they feel about their jobs. It can also help you decide if this company is the right fit for you. When answering, try to focus on what you enjoy most about working in retail or customer service.

Example: “I love helping customers find exactly what they’re looking for. I’m very good at finding things quickly, which makes me a valuable asset when someone needs something specific. However, I also really enjoy working with inventory management software. I like being able to see all of the data that goes into making sure we have enough product to meet demand.”

13. Are you comfortable selling products that cost hundreds of dollars?

Luxottica is a company that sells high-end products, so the interviewer may ask this question to see if you’re comfortable selling expensive items. If you have experience selling luxury goods, explain how you did it and what strategies you used. If you don’t have any experience selling these types of products, talk about your comfort level with selling more affordable goods.

Example: “I’ve worked in retail for several years now, and I’m very familiar with selling both low-cost and high-end products. In my last position, I was responsible for helping customers find glasses that fit their budget while also finding them frames they liked. I would show them some lower-priced options first, then offer them higher-quality models when they were ready.”

14. Are you familiar with the latest trends in eyewear?

This question can help the interviewer determine your knowledge of eyewear and how you might fit in with their team. Use examples from your past experience to show that you’re up-to-date on current trends.

Example: “I’ve been working in this industry for five years, so I’m very familiar with what’s new and popular. In my last position, I was responsible for creating a monthly newsletter that included information about new products and sales. I also helped create social media content that highlighted our latest styles.”

15. Can you tell us one thing about yourself that is not listed on your resume?

This question is a great way to learn more about the candidate and their personality. It also allows you to see how they answer questions that are not directly related to the job description. This can be an opportunity for them to show their creativity, sense of humor or unique skills.

Example: “I am actually quite good at solving Rubik’s cubes. I learned this skill in high school when my friend challenged me to solve it during lunch. We timed ourselves and I was able to do it in under two minutes. I have been practicing ever since.”

16. What tools do you use to keep up with consumer trends?

Luxottica is a company that relies on its employees to stay up-to-date with consumer trends. The interviewer wants to know how you keep your knowledge of the latest fashion and eyewear styles current. Use examples from your experience in researching, attending industry events or reading publications to show how you stay informed about what’s new in the market.

Example: “I subscribe to several online newsletters and blogs that provide me with daily updates on the latest fashion news. I also follow many influencers on social media who share their opinions on the newest products. In my last role, I was responsible for creating an editorial calendar each month that highlighted the most popular looks of the season.”

17. How would you handle a customers concerns regarding their prescription?

Luxottica is a company that sells eyewear to customers. As such, it’s important for employees to be able to handle customer concerns and questions regarding their prescription. Your answer should show the interviewer you can empathize with customers and help them understand how Luxottica handles prescriptions.

Example: “I would first ask the customer what they were concerned about. If they had any specific questions or concerns, I would do my best to explain our process in detail. For example, if they wanted to know why we didn’t offer a certain type of lens, I would explain that we only sell lenses that are FDA-approved. If they asked me to change their prescription, I would tell them that we cannot make changes without an official doctor’s note.”

18. What sets you apart from other applicants?

Employers ask this question to learn more about your skills and abilities. They want to know what makes you unique as a candidate. When answering, think of something that sets you apart from other applicants but also shows how you can be an asset to the company.

Example: “I am extremely organized and detail-oriented. I have worked in retail for several years now, so I understand the importance of keeping inventory levels low. In my last position, I noticed we were running out of frames on our shelves. I checked our records and found that we had sold more than expected. I ordered more frames before any customers could leave without one.”

19. Would you be willing to travel if necessary?

Luxottica is a global company, so you may be asked to travel for work. Employers ask this question to make sure you’re willing to do so and how often you’d expect to travel. Before your interview, think about the amount of traveling you’ve done in previous jobs. Consider what kind of schedule you can handle and if you have any concerns or questions about it.

Example: “I’m happy to travel as long as I get plenty of notice. In my last job, I was able to give two weeks’ notice before taking trips. I also prefer to take shorter trips rather than longer ones because they are easier to manage. However, I am open to longer trips if necessary.”

20. What made you want to apply for this position?

Employers ask this question to learn more about your interest in the role. They want to know what inspired you to apply for their open position and if it aligns with their company values. Before your interview, make sure you read through the job description thoroughly. Review the qualifications and skills they are looking for in a candidate. Make note of any similarities between your own background and experience and those listed in the job listing.

Example: “I applied for this position because I am passionate about eyewear and helping others see clearly. When I was younger, my parents took me to an optometrist who helped me get prescription glasses. Ever since then, I have been interested in the field of vision care. After researching Luxottica, I learned that you provide eye exams at no cost to children. This is something I would love to do as part of my career.”