20 Macy’s Interview Questions and Answers

Macy’s is a popular department store known for offering high-quality clothing at reasonable prices. If you’re interviewing for a job at Macy’s, you can expect to be asked questions about your customer service skills, your experience working with clothing and apparel, and your ability to handle sales transactions. In this article, we’ll provide some sample Macy’s interview questions and answers to help you prepare for your interview.

Macy’s Interview Process

The interview process at Macy’s can vary depending on the position you are applying for. However, most positions will require at least one in-person interview. The length of the hiring process can also vary, but it typically takes about two weeks to complete.

For some positions, like sales associate or stock associate, the interview process is relatively quick and easy. These interviews usually last no more than 30 minutes and consist of mostly basic questions about your experience and qualifications. In some cases, you may even be able to get the job on the spot.

For other positions, like software engineer manager or prestige beauty advisor, the interview process is a bit more involved. These interviews may last up to an hour or more, and may include multiple rounds of questioning. These interviews are usually more difficult, but they provide a great opportunity to show off your skills and qualifications.

1. What is your experience with customer service?

Macy’s is a department store that offers customers high-quality clothing at reasonable costs. As such, the company needs employees who can provide excellent customer service to ensure their clients have positive experiences when shopping there. When answering this question, it can be helpful to highlight your interpersonal skills and ability to solve problems for customers.

Example: “I’ve worked in retail since I was 16 years old, so I have plenty of experience with customer service. In my last position, I helped customers find what they were looking for while also providing them with additional information about products if they asked for it. If a customer had any questions or concerns, I would always do my best to help them feel comfortable and satisfied.”

2. Tell me about a time when you had to deal with an upset customer. How did you handle the situation?

Macy’s wants to know that you can handle customer complaints and concerns in a professional manner. This is an important skill for any retail employee, as customers may have questions or issues with their purchases. When answering this question, try to focus on your problem-solving skills and ability to diffuse tense situations.

Example: “I once had a customer who was upset because they didn’t receive the discount they thought they were getting. I asked them what happened and how we could fix it. They told me that they purchased two pairs of shoes but only received one pair. I apologized and offered to give them a full refund for both pairs of shoes. The customer seemed satisfied with my response.”

3. Are you comfortable using a computer for sales transactions?

Macy’s uses a computerized system for sales transactions, and the interviewer wants to make sure you have experience using computers in this way. If you don’t have any experience with this type of technology, explain that you are willing to learn how to use it.

Example: “I am very comfortable using a computer for sales transactions. In my last position, I used a point-of-sale system to ring up customers’ purchases. It was easy to learn, and I found it helpful because it allowed me to keep track of inventory more easily.”

4. Provide an example of a time where you have gone above and beyond for a customer.

This question is a great way to show your customer service skills and how you can help others. When answering this question, it’s important to highlight the positive impact of your actions on the customer or company.

Example: “When I worked at my previous job as a sales associate, I had a customer who was looking for a specific type of dress that they couldn’t find in our store. After searching through all of our inventory, I realized we didn’t have any dresses like the one she wanted. Instead of giving up, I called other Macy’s stores within a 50-mile radius to see if they had the dress. One store did have the dress, so I drove there to pick it up and deliver it to her.”

5. Do you have any retail experience?

This question is a great way for the interviewer to learn more about your background and how it relates to this position. If you have retail experience, share what you learned from that job and how it can help you succeed in this role.

Example: “I worked as a sales associate at a local boutique for two years before I applied here. During my time there, I learned how important customer service was to our success. I also learned how to work with other team members to ensure we were all meeting our goals. These skills are exactly what I hope to bring to Macy’s.”

6. Why do you want to work at Macy’s?

This question is an opportunity to show your enthusiasm for the position and company. When answering, it can be helpful to mention a specific aspect of Macy’s that you admire or something about the brand that drew you to apply in the first place.

Example: “I want to work at Macy’s because I have admired this brand since I was a child. The quality of the products and customer service are what make Macy’s so special. I am excited to join such a well-known department store and help customers find exactly what they’re looking for.”

7. Describe how you would approach a potential client in the store.

This question is an opportunity to show your customer service skills and how you can help customers find what they’re looking for.

Example: “I would first ask if I could help them with anything, then listen to their needs and offer suggestions on where to look or what to try on. If the item they are looking for isn’t in stock, I would let them know when it will be available so that they can come back to purchase it.”

8. Have you ever worked on commission before? If so, what were some techniques you used to meet or exceed your goals?

Macy’s is a retailer that offers commission to its sales associates. This question helps the interviewer determine if you have experience working on commission and how you performed in those situations. Use your answer to highlight your ability to meet or exceed goals, as well as your customer service skills.

Example: “I’ve worked on commission before at my previous job where I was responsible for selling high-end jewelry. My manager gave me weekly goals to reach, and I exceeded them every week by making sure I provided excellent customer service and educated customers about our products. As a result, I increased sales by 20% within three months of starting.”

9. What are your thoughts on Black Friday?

This question is a great way to see how you feel about working in retail during the holiday season. Macy’s has a large Black Friday sale, so it’s important that any potential employees understand what this means for them and their work environment.

Example: “I think Black Friday is an exciting time of year. I love seeing all the deals and discounts on items I’ve been eyeing. However, I also know that it can be stressful for workers. My goal would be to make sure everyone had everything they needed to help customers as quickly as possible.”

10. Give an example of a time when you solved a problem that was not straightforward. How did you approach it?

Macy’s wants to know that you can think critically and solve problems. This is an important skill for any retail employee, as there are often issues with customers or inventory that need to be resolved quickly.

Example: “At my previous job, I was working the register when a customer came in looking for a specific item. We didn’t have it in stock, so I offered them a similar product at a discounted price. The customer became upset and demanded we find their original item. I calmly explained that we couldn’t locate the item they were looking for but offered them another option. They eventually agreed to purchase the new item.”

11. How well do you work under pressure?

Macy’s is a large department store that often has many customers in the store at once. The interviewer wants to know how you will handle working under pressure and whether or not you can multitask while helping customers. Use examples from your previous experience to show them that you are capable of handling high-pressure situations.

Example: “I have worked for several large retailers, so I am used to working with lots of people in the store at once. In my last position, we had a sale where all items were 50% off. This caused quite a rush in the store as everyone wanted to get their hands on the discounted items. I was able to help multiple customers at once by listening carefully to what they needed and finding it quickly.”

12. In your opinion, what should be done to improve the customer shopping experience?

This question is an opportunity to show your knowledge of the retail industry and how you can improve customer satisfaction. When answering this question, consider what makes a good shopping experience for you as well as what would make it better for other customers.

Example: “I think that one way to improve the customer shopping experience is by making sure there are enough employees on hand to help customers find what they’re looking for. I’ve worked in stores where we were short-staffed, which made it difficult to assist everyone who needed help. Another thing that could be done to improve the customer shopping experience is by having more sales or discounts so people feel like they’re getting a good deal.”

13. When was the last time you worked on a team project? Were there any conflicts? How did you resolve them?

Macy’s wants to know how you work with others and resolve conflicts. This question helps the interviewer determine if you have experience working on a team, as well as your conflict resolution skills.

Example: “The last time I worked on a team project was in my marketing class at college. We had to create an advertising campaign for a product of our choice. My group chose to advertise a new line of clothing from Macy’s. There were some disagreements about what we should include in the ad, but we talked it out and came up with a solution that everyone agreed upon.”

14. We value teamwork here at Macy’s. Would you consider yourself a good team player? Please give examples.

Macy’s wants to know that you’re a team player who can work well with others. When answering this question, it’s important to show your ability to collaborate and communicate effectively with others.

Example: “I consider myself a good team player because I’m always willing to help my coworkers when they need me. For example, if someone needs assistance in the stockroom or is having trouble finding an item on the sales floor, I’ll be there to help them out. Another reason why I am a good team member is because I try to make sure everyone feels comfortable at work. If someone seems upset, I will ask them how I can help.”

15. Macy’s prides itself on being organized and efficient. Can you tell us about a time when you displayed these qualities?

Macy’s wants to know that you can be organized and efficient in your work. This is a great opportunity for you to talk about how you were able to organize a project or event, or display your time-management skills.

Example: “At my previous job, I was responsible for organizing the company holiday party. It was important to me that we had enough food and drinks for everyone, so I made sure to order more than what we needed. I also wanted to make sure that everything looked nice, so I spent extra time decorating the venue. The night of the party went smoothly because of my organizational skills.”

16. Are you willing to take on extra responsibilities if needed?

Macy’s is a large company that offers many opportunities for advancement. If you’re interviewing for an entry-level position, the interviewer may ask this question to see if you have ambitions of moving up in the organization. In your answer, explain why you want to work at Macy’s and what career goals you have.

Example: “I’m excited to start my career as a retail associate at Macy’s because I know it’s a great place to learn about customer service. However, I also hope to move into management within five years. I think I would be a good fit for a leadership role because I am eager to take on more responsibilities and I enjoy helping others.”

17. Do you have experience working in the beauty industry?

Macy’s offers a wide variety of beauty products, including cosmetics and fragrances. The interviewer may ask this question to see if you have experience working in the beauty industry or with similar products. Use your answer to highlight any relevant skills that can help you succeed in this role.

Example: “I worked at a local salon for two years before I applied for this position. During my time there, I learned how to apply makeup and do hair coloring. I also gained valuable customer service skills as well as an understanding of different types of clients. These experiences helped me develop the skills necessary to excel in this role.”

18. What are the most important aspects of selling make-up?

Macy’s is a retailer that sells cosmetics, so it’s important to know how to sell these products. Your answer should show the interviewer you have experience selling make-up and understand what customers look for when shopping for cosmetics.

Example: “I believe the most important aspect of selling make-up is helping customers find the right color for their skin tone. I always ask my customers about their skin tone before recommending any product because this helps me recommend the best colors for them. For example, if someone has fair skin, I would steer them away from dark colors and instead suggest lighter shades.”

19. What tools would you use to assist a customer in finding a perfume they like?

This question is a great way to test your customer service skills. Interviewers ask this question to see if you have the ability to help customers find what they’re looking for and ensure that they leave the store happy with their purchase. When answering, make sure to mention all of the steps you would take to assist them in finding the right perfume.

Example: “I would first ask them what type of scent they like. Then I would show them different types of perfumes based on their preferences. If they still can’t decide, I would offer to let them smell each one so they could find the perfect one.”

20. Do you feel comfortable approaching customers who may need assistance?

Macy’s is a large department store that offers many different products to its customers. The interviewer may ask this question to see if you have experience helping customers find specific items in the store or help them with returns and exchanges. Use examples from your previous job where you helped customers find what they were looking for, assisted them with their purchases or helped resolve any issues they had with their orders.

Example: “I feel very comfortable approaching customers who need assistance finding an item or returning an item. In my last position as a sales associate at a clothing boutique, I often helped customers find specific pieces of clothing they were looking for. I also helped customers return or exchange items when needed.”