20 Main Line Health Interview Questions and Answers

When you go to an interview, you can expect to be asked questions about your qualifications and experience. But what about questions that are specific to the company you’re interviewing with?

Main Line Health (MLH) is a not-for-profit health system serving portions of Philadelphia. As such, they may ask questions about your experience working in a not-for-profit organization or in the healthcare industry. They may also ask questions about your ability to work in a team environment or to handle difficult situations.

Preparing for company specific interview questions can help you stand out from the other candidates and show that you’re truly interested in the position. Here are some sample questions you may be asked if you’re interviewing for a position at Main Line Health.

Main Line Health Interview Process

The interview process at Main Line Health can vary depending on the position you are applying for. For some positions, like Registered Nurse or Patient Care Technician, you may go through a phone screening followed by one or more in-person interviews. For other positions, like Senior Accountant or Food Service Worker, you may have an initial phone interview followed by an in-person interview. The length of the hiring process can also vary, but is typically around 2-3 weeks.

1. Why do you want to work at Main Line Health?

This question is a great way for employers to learn more about your interest in their organization. When preparing for this interview, make sure you research the hospital and understand what makes it unique. Consider sharing some of these aspects with the interviewer and explain why they are important to you.

Example: “I have always been interested in working at a community hospital like Main Line Health. I am impressed by how much time and effort MLH puts into its patients and the local community. I think that’s something that sets it apart from other hospitals and would love to be a part of that.”

2. Do you have a valid RN license?

The interviewer will likely ask this question to ensure that you are legally able to work as a registered nurse in the state of Pennsylvania. It is important to be honest about your license status, and if you do not have a valid RN license, explain why.

Example: “Yes, I am currently licensed in the state of Pennsylvania. I renewed my license last year after passing the exam.”

3. How would you deal with an unhappy patient?

This question can help interviewers assess your customer service skills. They want to know how you would handle a situation that could potentially damage the reputation of their organization. In your answer, try to show that you value the patient’s experience and are willing to do whatever it takes to make them happy.

Example: “I understand that patients have high expectations when they come into our facilities. If I ever encountered an unhappy patient, I would first listen to what they had to say without interrupting. Then, I would apologize for any inconvenience or dissatisfaction they experienced. Next, I would find out exactly what they needed in order to feel better about their visit. Finally, I would work with my team to resolve the issue as quickly as possible.”

4. Tell me about your experience working as a registered nurse.

This question is an opportunity to highlight your experience and expertise as a registered nurse. When answering this question, it can be helpful to discuss the specific skills you have that make you qualified for the open position.

Example: “I’ve been working as a registered nurse for five years now. In my current role, I work in the emergency room at Main Line Hospital where I am responsible for assessing patients’ conditions and providing them with medical care. I also coordinate patient care with other members of the healthcare team, including physicians and nurses. This helps me ensure that all patients receive the best possible care.”

5. What is your current or most recent position and why are you looking for a new one?

This question is a great way to learn more about the applicant’s current or past job and how they feel about it. It can also be an opportunity for you to explain why your organization is a better fit than their current one.

Example: “I am currently working as a nurse at Main Line Hospital, where I have been for five years. While I love my work there, I’m looking for a new position because I want to expand my skills and experience in the medical field.”

6. Describe a time when you had to provide emotional support to a patient, how did you handle it?

When working in healthcare, it’s important to be empathetic and compassionate. Interviewers may ask this question to see if you have the ability to provide emotional support to patients and their families. Use your answer to show that you are a caring individual who is willing to help others.

Example: “When I was working as an ER nurse, I had a patient come in with a broken arm. The patient was very upset because they were supposed to play in a big basketball game later that day. I tried my best to calm them down by explaining how we would take care of their injury and get them back on the court as soon as possible. They seemed much more at ease after our conversation.”

7. Give us an example of a time when you were able to help someone meet their goals.

This question is a great way to show your leadership skills and how you can motivate others. When answering this question, it’s important to focus on the positive outcome of helping someone meet their goals.

Example: “When I was working as an assistant manager at my local grocery store, one of my employees came to me with some concerns about her performance. She told me that she wanted to be promoted to department manager but wasn’t sure if she could handle the responsibilities. We sat down together and discussed what she needed to do to get ready for the promotion. After our meeting, she started putting in extra hours and taking on more responsibility. A few months later, she got her promotion.”

8. Have you ever worked on a team where there was conflict between members. If so, how did you handle the situation?

MLH wants to know that you can work well with others and resolve conflicts. This is an important skill for healthcare professionals because they often have to collaborate with other members of their team, including doctors, nurses and technicians.

Example: “I’ve worked on teams where there was conflict between some members. In my experience, the best way to handle this situation is by being a good listener. I try to understand both sides of the issue and help everyone involved find common ground. If necessary, I will also speak to my supervisor about the problem so they can help resolve it.”

9. Can you tell me about a time when you provided excellent customer service?

Customer service is an important part of the healthcare industry. Interviewers ask this question to learn more about your interpersonal skills and how you would interact with patients, their families and other members of the community. When answering this question, it can be helpful to think of a specific example from your previous job where you helped someone solve a problem or feel better about their experience.

Example: “In my last position as a nurse at Main Line Health Hospital, I had a patient who was very nervous about her upcoming surgery. She asked me many questions about what she could expect during her procedure and recovery time. I took the time to explain everything in detail so that she felt comfortable and understood what we were doing for her. After our conversation, she seemed much calmer and ready for her surgery.”

10. How would you go about creating a welcoming environment in our office?

The interviewer may ask this question to assess your interpersonal skills and ability to work with others. In your answer, try to highlight your communication and collaboration skills.

Example: “I believe that a welcoming environment starts with the attitude of the person in charge. If you are positive and encouraging, it will be easier for everyone else to feel comfortable and confident. I would make sure to communicate regularly with my team members about their projects and how they can reach out to me if they have any questions or concerns. I also think it’s important to celebrate successes together as a group.”

11. Have you ever dealt with insurance companies before?

This question is a great way to see how you interact with other people. It’s important that you are able to communicate effectively and work well with others, especially when it comes to insurance companies.

Example: “I have worked with several insurance companies in the past. I find that they can be challenging to work with because of their strict policies. However, I always try my best to make sure that all parties involved are happy with the outcome. In one instance, an MLH patient was having trouble getting approval for a procedure from their insurance company. I spoke with them about the situation and helped them understand why this procedure was necessary.”

12. How many beds does this hospital have?

This question is a test of your knowledge about the hospital. Interviewers ask this to see if you have researched their organization and are familiar with its facilities. Before your interview, read through the job description and look at the hospital’s website to learn more about it. If you can, try to find out how many beds they have so that you can answer this question accurately.

Example: “Main Line Health has five hospitals in Philadelphia County. The main campus has over 500 beds, while the other four locations each have between 50 and 100.”

13. Do you have any experience with patients who need rehabilitation?

This question is a great way to determine if you have the experience needed for this role. If you don’t, it’s okay to say so and explain what your experience would be like in that situation.

Example: “I haven’t had any direct patient care experience with rehabilitation patients, but I did work as an assistant at a physical therapy facility where I helped patients get ready for their sessions. I learned how to help them move from one piece of equipment to another and assisted them with exercises.”

14. Are you comfortable being around blood and other bodily fluids?

This question is a way for the interviewer to assess your comfort level with medical procedures and treatments. It’s important that you are honest in your answer, as it can help them determine if you’re a good fit for their organization. If you have any experience working with blood or other bodily fluids, be sure to mention it in your response.

Example: “I am comfortable being around blood and other bodily fluids. In my previous role, I was responsible for cleaning up after patients who were experiencing nosebleeds. While this may sound unpleasant, I actually found it quite rewarding knowing that I was helping someone feel better.”

15. Tell us about a time when you made an error while providing care. What steps did you take afterwards to correct the issue?

This question is an opportunity to show your ability to learn from mistakes and grow as a healthcare professional. When answering this question, it can be helpful to provide specific details about the mistake you made and how you used that experience to improve your skills or knowledge in some way.

Example: “When I first started working as a nurse, I was caring for a patient who had recently undergone surgery. The patient asked me if they could have something to eat, and I told them no because their doctor hadn’t given them permission yet. Later on, when I checked back in with the patient, they were eating a sandwich. I realized that I should have talked to the doctor before telling the patient no. After talking with my manager, we decided that I would apologize to the patient and ask the doctor again about whether or not they could eat.”

16. What kinds of medical records software have you used before?

The interviewer may ask this question to learn about your experience with medical records software. If you have used a specific brand of software before, share that information and explain why it was effective for you. If you haven’t worked with any particular brand, discuss the qualities you look for in good medical records software.

Example: “I’ve worked with several different brands of medical records software throughout my career. I find that the best systems are those that allow me to easily enter patient data into multiple fields. This allows me to record important details quickly and efficiently so I can focus on providing quality care.”

17. In what ways can we improve our processes here?

Interviewers may ask this question to gauge your ability to think critically and offer constructive feedback. In your answer, try to highlight your problem-solving skills and willingness to help the organization improve its processes.

Example: “I’ve noticed that there are a few areas where we could streamline our processes. For example, I noticed that some of my patients had to wait quite a while for their test results. When I asked them about it, they said that sometimes they would have to wait several days before getting their results back. I suggested implementing an online portal where patients can view their test results as soon as they receive them. This has helped reduce patient anxiety and improved overall satisfaction.”

18. What has been your biggest challenge in the healthcare industry?

This question is a great way to show your interviewer that you are aware of the challenges in healthcare and how you overcame them. When answering this question, it can be helpful to discuss a challenge you faced and what steps you took to overcome it.

Example: “The biggest challenge I’ve faced in my career so far has been finding ways to keep patients engaged with their care. As a patient, it’s easy to feel overwhelmed by all of the information they receive from doctors and nurses. In my last position, I started implementing monthly check-in calls for patients who were recovering from surgery or illness. This helped me stay in touch with patients while also providing an opportunity to answer any questions they had.”

19. Do you have experience working with patients from different backgrounds?

The interviewer may ask this question to learn more about your experience working with patients from different backgrounds. If you have worked with a diverse group of patients in the past, share an example of how you helped them feel comfortable and cared for.

Example: “In my last role as a nurse practitioner, I had many patients who were new to the United States. Some spoke English while others did not. I always made sure that all of my patients understood what I was saying and asked for help when needed. For instance, if a patient didn’t understand something, they could use their phone to translate it into their native language.”

20. How would you feel if a coworker asked you to cover their shift?

This question can help interviewers understand your flexibility and willingness to work with others. When answering, try to show that you are willing to help out a coworker in need.

Example: “I would be happy to cover their shift if I could. If it was an emergency situation, I would do my best to rearrange my schedule so they could take care of themselves or attend whatever event they needed to go to. However, if it was something like a doctor’s appointment where they could have scheduled the time off ahead of time, I would ask them to reschedule their shift so we could both get coverage.”