15 Major Incident Manager Skills for Your Career and Resume

A major incident manager is responsible for coordinating the response to a major incident, such as a natural disaster, terrorist attack, or data breach. Major incident managers must have a wide range of skills to effectively coordinate the response and recovery efforts. These skills include everything from emergency management to crisis communications. If you’re interested in a career as a major incident manager, learning about the necessary skills is a good first step.

Organization

Organization is the ability to keep track of multiple tasks and responsibilities. Major incident managers need excellent organizational skills because they often oversee several teams at once, each with their own set of duties. Strong organizational skills allow major incident managers to delegate work effectively and ensure that everyone has what they need to complete their task. It also allows them to evaluate team members’ performance accurately by knowing which actions led to positive outcomes and which didn’t.

Risk Management

Risk management is the ability to identify and evaluate potential risks associated with a project or task. As a major incident manager, you might need to assess the risk of certain actions in order to make an informed decision about how to proceed. For example, if there’s a possibility that your team may not be able to complete a task by a deadline, you can use risk management skills to determine whether it’s worth taking on the challenge.

Stakeholder Management

Stakeholders are individuals or groups who have an interest in the outcome of a situation. As a major incident manager, you need to be able to identify stakeholders and understand their needs so that you can make informed decisions about how to handle a crisis. For example, if your company has a reputation for being environmentally friendly, you may want to consider minimizing any environmental damage caused by the emergency.

Leadership

Leadership is the ability to motivate and guide others. As a major incident manager, you may need to lead teams of emergency responders during large-scale emergencies. Leadership skills can help you delegate tasks, encourage your team members and keep everyone focused on their responsibilities. You can also use leadership skills when training new employees or mentoring other managers.

ITIL

ITIL is a set of standards for IT service management that can help major incident managers develop their skills. It includes best practices and procedures for handling incidents, including how to identify them, respond to them and mitigate the effects they may have on an organization’s systems. Major incident managers who are familiar with ITIL can use it as a guide when managing incidents so they can be more effective in their roles.

Problem Solving

Problem solving is the ability to identify and resolve issues. As a major incident manager, you might need to solve problems that arise during an emergency response. For example, if your team doesn’t have enough resources to handle a situation, you can use problem-solving skills to find solutions. You also use problem-solving skills when addressing challenges in daily operations.

Problem Management

Problem management is the ability to identify and solve issues that arise during an emergency. Major incident managers often use problem-solving skills when they’re working with other team members to resolve challenges, such as a lack of resources or unexpected obstacles. For example, if one member of the team has a medical condition that prevents them from performing their duties, the major incident manager may be able to find someone else who can fill in for them.

Decision Making

Major incident managers need to make quick decisions when responding to emergency situations. They must be able to assess the situation and determine the best course of action for their team. For example, if a fire breaks out in an office building, the manager might decide to evacuate everyone from the building before it becomes too damaged. This decision could save lives and property while also keeping people safe during the evacuation process.

Release Management

Release management is the ability to communicate effectively with stakeholders and the public. As a major incident manager, you might be responsible for informing employees about safety protocols or explaining why an organization took certain actions during an emergency situation. You can also use release management skills when drafting press releases that explain what happened and how your company responded.

Communication

Communication is the act of relaying information to others. As a major incident manager, you need strong communication skills so that you can relay instructions and information to your team members and other stakeholders. You also need to be able to communicate effectively with people in emergency situations when phone lines or internet connections may not work.

Change Management

Change management is the ability to adapt and respond to changing circumstances. As a major incident manager, you may need to change your original plan of action when unexpected challenges arise. For example, if an emergency occurs during non-business hours, you might have to adjust your response strategy to ensure that all necessary personnel are available to handle the situation.

SLAs

SLAs are the set of standards that a company or organization agrees to meet for specific tasks. For example, if an SLA is set at 90% uptime for a website, it means that the site should be available at least 90% of the time. Having SLAs can help ensure that everyone in an organization understands what’s expected from them and how they’re contributing to the success of the business. It also helps managers evaluate their team members’ performance and identify areas where improvement may be needed.

Flexibility

Flexibility is the ability to adapt to changing circumstances. As a major incident manager, you may need to shift your strategy or alter your goals as new information becomes available. For example, if an emergency response team determines that it’s too dangerous for them to enter a building where people are trapped, you might have to find alternate ways to rescue those individuals.

Configuration Management

The ability to manage and track the various aspects of an emergency response is crucial for a successful incident manager. This includes knowing how each team member’s role contributes to the overall success of the response, as well as understanding what resources are needed to fulfill those roles. It also means having a thorough knowledge of organizational protocols so that you can make informed decisions about how to proceed in any given situation.

Incident Management

Incidents can occur at any time, so it’s important for major incident managers to have the ability to respond quickly and effectively. They need to be able to assess situations and determine the best course of action. For example, if a fire breaks out in an office building, they might decide to evacuate everyone from the building while their team works to contain the flames.

How Can I Learn These Major Incident Manager Skills?

There are a few ways that you can learn the skills necessary to be a successful Major Incident Manager. Firstly, you can enroll in a course or program that specializes in Incident Management. This will give you the opportunity to learn about the different aspects of Incident Management and how to effectively manage them. Secondly, you can read books or articles on the subject. This will allow you to gain a better understanding of the different concepts and how they can be applied in a real-world setting. Finally, you can shadow or work with a experienced Major Incident Manager. This will give you first-hand experience of what the job entails and how to effectively manage different incidents.