20 Manulife Interview Questions and Answers

Prepare for the types of questions you are likely to be asked when interviewing for a position at Manulife.

When you go for a job interview at Manulife, you can expect to be asked questions about your experience, skills and qualifications. However, you may also be asked company specific interview questions. These questions are designed to test your knowledge of Manulife and its operations.

To help you prepare, we have compiled a list of sample Manulife interview questions and answers. By familiarizing yourself with these questions, you will be able to give confident and well-informed answers in your interview.

Manulife Interview Process

The interview process at Manulife is generally positive, with most reviewers finding it to be fair, professional, and organized. However, some reviewers did note that the process can be lengthy, with multiple rounds of interviews, and that the questions can be difficult. Overall, reviewers had a good experience with the interview process at Manulife.

1. What have you done in your past jobs to improve the work environment?

Manulife Financial wants to know that you’re a team player who is willing to help others succeed. Your answer should show the interviewer how you’ve helped your coworkers and managers in the past.

Example: “In my last job, I noticed that some of my coworkers were having trouble with their computer skills. So, I started a weekly training session where we learned basic computer functions like using Microsoft Word and Excel. This allowed everyone on our team to learn new things and feel more confident at work.”

2. What is your experience with customer service?

Manulife Financial is a financial services company that provides customer service to its clients. Your answer should show the interviewer your experience with providing excellent customer service and how you can help Manulife Financial provide quality service to their customers.

Example: “I have worked in customer service for five years, and I am proud of my track record of resolving issues quickly and efficiently. In my last position, I was responsible for answering phone calls from clients who had questions about their accounts. I also helped clients resolve any issues they were having with their accounts by researching solutions and communicating them to the client.”

3. How do you handle stress?

Manulife Financial is a fast-paced environment, and employees often work long hours. Employers ask this question to make sure you can handle the stress of working in such an environment. In your answer, show that you have strategies for managing stress. Share what techniques you use to stay calm and focused when things get hectic.

Example: “I find that exercise helps me relieve stress. When I feel overwhelmed or stressed out at work, I take a short break to go for a walk around the block. This gives me some time to clear my head and come back to my tasks feeling refreshed and ready to focus.”

4. Tell me about a time when you had to present information to stakeholders, how did it go?

Manulife Financial may ask this question to learn more about your public speaking skills. This is because you may need to give presentations at work, especially if you’re in a management position. When answering this question, try to think of a time when you gave a presentation and it went well. Try to focus on the positive aspects of that experience.

Example: “I once had to present information to stakeholders at my previous job. I was working as an analyst for a financial services company, and we were trying to get approval from our board of directors to implement a new software program. The meeting with the board went really well. They asked me questions about the software and how it would benefit their business. In the end, they approved the software, and we started using it.”

5. Why do you want to work for Manulife?

This question is a great way for the interviewer to learn more about your interest in their company. It’s also an opportunity for you to show how much research you’ve done on Manulife and its culture.

Example: “I want to work for Manulife because I’m passionate about helping people achieve financial security. Your company has been doing this for over 100 years, which shows that you’re committed to providing excellent service to your clients. I believe my skills as a customer service representative would be a valuable asset to your team.”

6. Do you have any experience working on an Agile team?

Manulife uses Agile software development, which is a project management methodology that focuses on incremental improvements and customer satisfaction. Your answer should show the interviewer you have experience working in an Agile environment. If you don’t have any Agile experience, you can talk about your ability to adapt quickly to new processes.

Example: “I’ve worked with Agile teams before, but I’m also comfortable adapting to new processes. In my last role, we were using Scrum as our Agile framework. After six months of using this method, I noticed some areas where we could improve. So, I presented my ideas for change to my team and they agreed. We switched from Scrum to Kanban, which helped us streamline our workflow.”

7. Tell us about your leadership style.

Manulife is a large company with many departments and employees. As such, they want to make sure you can lead others effectively. Your leadership style should be one that encourages collaboration and teamwork while also allowing for individual growth and development.

Example: “I believe in leading by example. I am always willing to help my team members when they need it, but I expect them to do the same for me. If someone needs help or guidance, I will provide it as best I can. However, I also encourage my team members to take ownership of their work and learn from mistakes. This way, we all grow together.”

8. Describe a time when you were able to make a positive impact on the project by taking initiative or completing tasks independently.

Manulife Financial wants to know that you are a self-starter and can take initiative when needed. This is an important quality for employees in the financial services industry, as they may need to make decisions on their own or work independently at times.

Example: “In my last position, I was working with a team of five other analysts who were all tasked with completing a project by the end of the week. One day, one of our team members called out sick, leaving us short-staffed. Rather than waiting for someone else to step up, I volunteered to complete the task myself so we could still meet our deadline.”

9. Explain what business analysis means to you.

This question is an opportunity to show your knowledge of the role and how you can apply it. You can use examples from previous work experience or explain what business analysis means to you in general.

Example: “Business analysis is a process that helps me understand my clients’ needs, requirements and expectations so I can create solutions for them. In my last position, I worked with a team of five analysts who were responsible for analyzing client data and creating reports on their findings. We used this information to make recommendations to senior management about new products we could offer our customers.”

10. Have you ever worked in an IT project management role before? If so, tell me about it.

This question is a great way to show your experience in IT project management. If you have no prior experience, you can talk about how you would approach an IT project if you were given the opportunity.

Example: “I’ve worked on several IT projects before, but my favorite was when I helped create a new system for our company’s customer service department. We had been using outdated software that made it difficult for employees to find information they needed and customers to get help with their questions. The team I led decided to implement a new CRM solution that streamlined processes and improved communication between departments.”

11. Are you comfortable communicating with other departments and employees within the company?

Manulife Financial is a large company with many departments and employees. The interviewer wants to know if you can communicate effectively with others in the organization, especially those who may be your direct reports or managers. Show that you are comfortable communicating with others by giving an example of how you’ve done so in the past.

Example: “In my previous role as a financial advisor, I worked closely with other advisors and our team leader. We often communicated via email about client accounts and any issues we were having. For instance, when clients had questions about their account statements, they would contact me directly. I would then forward their question to my team leader for advice on what to tell them.”

12. How would you describe yourself in three words?

This question is a great way to learn more about the applicant’s personality and values. It also helps employers get an idea of what kind of person they’re hiring, which can be important when working with clients or customers.

Example: “I would describe myself as driven, empathetic and creative. I’m driven because I want to succeed in my career and help others achieve their financial goals. I’m empathetic because I care deeply about helping people through difficult times. And I’m creative because I enjoy finding new ways to solve problems.”

13. What are your strengths and weaknesses?

This question is a common one in interviews, and it’s important to prepare for it. When answering this question, you should be honest about your strengths and weaknesses while also showing that you can overcome any challenges.

Example: “I am an extremely organized person who always meets deadlines. However, I do sometimes get overwhelmed when there are too many tasks to complete at once. In these situations, I take breaks to help me refocus on my work. This strategy has helped me manage multiple projects effectively.”

14. How would you prioritize projects if they all had tight deadlines?

Manulife Financial may ask this question to assess your time management skills. When answering, it can be helpful to explain how you would prioritize the projects and why you chose those particular ones.

Example: “I would first look at each project’s deadline and determine which one I could complete most quickly. Then, I would consider which project was most important or urgent. For example, if a client needed something by the end of the day but another task wouldn’t need to be completed for a week, I would work on the former before the latter. This way, I can ensure that all tasks are completed in a timely manner while also ensuring that clients receive what they need as soon as possible.”

15. In one sentence, tell me why I should hire you.

This question is a great way to test your ability to sell yourself. It’s important to be honest and highlight the skills that make you an ideal candidate for this role.

Example: “I am a highly motivated individual with excellent communication skills who has proven my ability to work well in a team environment. I have experience working as part of a large sales team, which taught me how to collaborate with others while also focusing on achieving personal goals. My attention to detail and strong organizational skills allow me to excel at customer service.”

16. What areas of technology interest you most?

Manulife Financial is a technology-driven company, and they want to make sure you’re passionate about the latest innovations in the industry. When answering this question, show your knowledge of current trends and how they can benefit Manulife Financial.

Example: “I’m very interested in artificial intelligence and machine learning because I think it’s important for financial institutions to use these technologies to streamline their operations. For example, AI could help us create more personalized customer experiences by analyzing our customers’ data and making predictions based on that information.”

17. You will be expected to meet strict deadlines at this job. What steps do you take to ensure that you always meet deadlines?

Manulife Financial is a company that values hard work and dedication. This question allows the interviewer to assess your time management skills, as well as how you plan out your day. In your answer, provide an example of a specific situation where you met a deadline in the past.

Example: “I always make sure I have enough time to complete my tasks before the deadline. If I am unsure about how long it will take me to finish a task, I ask for help from my colleagues or supervisors so that I can get a better idea of when I need to be done with the task by. I also use online tools like Toggl to track my time spent on each project.”

18. Have you ever made suggestions for improvements or changes at work? Give some examples.

Manulife Financial wants to know that you’re a proactive employee who’s willing to share your ideas for improvement. This shows that you have the confidence and ability to take on leadership roles in the future.

Example: “I’ve made several suggestions for improvements at my previous job, including changing our customer service training program and implementing new technology to streamline some of our processes. I also suggested we change our sales commission structure to encourage more teamwork among employees. All of these changes were implemented successfully.”

19. Talk about a time where you had to work under pressure, how did you manage?

Manulife Financial wants to know how you handle pressure and stress. This is a common question that many interviewers ask because it helps them understand your ability to work under pressure, which can be an important skill for any job. When answering this question, try to think of a specific example from your previous experience where you had to perform well under pressure.

Example: “In my last position as a financial advisor at XYZ Financial Group, I was working with a client who wanted to invest in some stocks but wasn’t sure what company they should buy from. They were asking me questions about the different companies and their stock prices. I knew that if I didn’t answer all of their questions quickly, they would get frustrated and leave. So, I took a deep breath and answered each question thoroughly until they understood.”

20. Tell me about your proudest accomplishment at work.

This question is a great way to learn more about the candidate’s work ethic and how they define success. Manulife wants employees who are passionate about their work, so it’s important that you share an example of your dedication to your job in your answer.

Example: “My proudest accomplishment at my last job was when I helped a client find a solution for his financial problems. He had been struggling with debt for years, but he finally decided to seek help. We worked together to create a budget and develop a plan to pay off his debts. After six months, he paid off all of his debts and started saving money.”


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