20 UnitedHealth Group Interview Questions and Answers

Prepare for the types of questions you are likely to be asked when interviewing for a position at UnitedHealth Group.

UnitedHealth Group is one of the largest healthcare companies in the world, providing a wide range of services to millions of customers. If you’re interviewing for a job at UnitedHealth Group, you can expect to be asked a variety of questions about your experience, skills, and qualifications.

In this article, we’ll provide some examples of UnitedHealth Group interview questions that you may be asked during your interview. We’ll also give some tips on how to answer these questions so that you can make a great impression on the interviewer.

UnitedHealth Group Interview Process

The interview process at UnitedHealth Group is quick and efficient. You will have an initial phone screening/interview with a recruiter, followed by a video interview with the hiring manager. If you are successful, you will be hired within a few weeks.

1. How would you describe your communication style?

This question can help the interviewer determine how you interact with others and whether your communication style aligns with UnitedHealth Group’s values. Describe a time when you used effective communication skills to resolve a conflict or challenge, and explain what steps you took to communicate effectively.

Example: “I believe that effective communication is one of the most important aspects of my job as an HR professional. I always make sure to listen carefully to understand the other person’s perspective before responding. This helps me respond in a way that shows respect for their opinions and ideas. In addition, I try to be clear about my expectations so there are no misunderstandings. For example, if I need someone to complete a task by a certain date, I will let them know at least two weeks in advance.”

2. Are you comfortable with a fast-paced work environment?

UnitedHealth Group is a large company that offers many different career opportunities. Some positions require employees to work quickly and efficiently, while others allow for more time to complete tasks. Interviewers ask this question to determine if you are comfortable with the pace of their organization. In your answer, explain how you handle working under pressure. Share an example of a time when you had to meet tight deadlines or perform well in a fast-paced environment.

Example: “I am very comfortable with a fast-paced work environment. Throughout my career, I have worked in both high-pressure and low-pressure environments. While I enjoy having some time to think through my answers and thoroughly research projects, I also know that sometimes it’s necessary to work quickly. When I need to work quickly, I make sure to prioritize my tasks so I can still provide quality results.”

3. Tell me about a time when you had to remain calm under pressure.

This question is a great way to assess your problem-solving skills and ability to remain calm under pressure. When answering this question, it can be helpful to describe the situation in detail and explain how you used your critical thinking skills to solve the problem.

Example: “When I was working as an emergency room nurse, we had a patient who came into the hospital with severe stomach pains. The doctors were unable to determine what was causing his pain, so they ordered several tests. After running all of these tests, we still didn’t have any answers. We decided to keep him overnight for observation. That night, he started having intense vomiting episodes. He also began complaining about feeling cold.

I immediately called the doctor on call and explained the situation. She told me that she would need to examine him before making a diagnosis. While waiting for her to arrive, I took care of my other patients and then returned to check on our sick patient. I noticed that he was shivering and asked if he wanted another blanket. He said yes, so I went to get one. As I walked back to his bed, I saw that he was no longer shivering. This made me think that maybe he wasn’t actually cold but rather experiencing chills from being ill.

After discussing this with the doctor, we determined that he might be suffering from appendicitis. We quickly performed an ultrasound test and discovered that he did indeed have appendicitis. We rushed him into surgery

4. What do you know about UnitedHealth Group and its mission?

This question is a great way for the interviewer to assess your knowledge of the company and its values. It also helps them determine whether you have done any research about the organization before your interview. When answering this question, it can be helpful to mention one or two things that stood out to you from UnitedHealth Group’s website or other sources.

Example: “I know that UnitedHealth Group has been in business since 1977 and that they are committed to providing quality healthcare services to their customers. I am impressed by how much they’ve grown over the years and how many awards they’ve won for their innovative practices.”

5. Describe your experience working with healthcare systems.

This question is an opportunity to show your knowledge of the healthcare industry and how you can contribute to a company that works with many different types of organizations. When answering this question, it can be helpful to mention any experience you have working with hospitals or other medical facilities.

Example: “I’ve worked in the healthcare field for over 10 years now, so I have quite a bit of experience working with various systems. In my last position, I was responsible for managing all aspects of our hospital’s social media presence. This included creating content, monitoring comments and responding to questions from patients. It also involved collaborating with marketing teams to create new campaigns and promotions.”

6. What is the most difficult situation you have faced in your career, and how did you handle it?

This question can help the interviewer get a better sense of your problem-solving skills and how you react to challenges. When answering this question, it can be helpful to describe a situation that was challenging but also one in which you were able to overcome the challenge or find a solution.

Example: “In my last position as an HR manager for a small company, I had to handle a situation where one of our employees was being harassed by another employee. The harassment was severe enough that we needed to terminate the harasser’s employment. While I knew terminating someone’s employment is never easy, I handled the situation with compassion and respect for both parties involved. In the end, the employee who was terminated understood why they were let go and thanked me for handling the situation fairly.”

7. What is one thing that you think we could improve on as an organization?

This question is a great way to test your ability to be honest and critical. It also shows the interviewer that you are willing to help improve their organization. When answering this question, it can be helpful to think of something specific about the company or how they operate. You can use this as an opportunity to show them that you have researched the company and understand what they do.

Example: “I think one thing UnitedHealth Group could improve on is its communication with employees. I’ve noticed that there isn’t much transparency when it comes to changes in policy or procedures. This makes it difficult for employees to know what’s expected of them and whether or not they will receive raises or promotions.”

8. Have you ever worked with clients or customers who were upset? If so, how did you handle that?

This question can help an interviewer understand how you handle conflict and challenging situations. Use your answer to highlight your problem-solving skills, communication abilities and ability to remain calm under pressure.

Example: “I once had a client who was upset because they felt like I wasn’t listening to them. They were calling me multiple times per day about the same issue, which made it difficult for me to get other work done. Instead of getting frustrated with them, I took a deep breath and calmly explained that I understood their frustration but needed more information before I could address their concerns. After explaining my process, they apologized and provided the additional details I requested.”

9. Why are you interested in this role at UnitedHealth Group?

This question can help the interviewer learn more about your background and why you are a good fit for this role. When answering, it can be helpful to highlight any skills or experiences that align with what UnitedHealth Group is looking for in their employees.

Example: “I am interested in working at UnitedHealth Group because I have always been passionate about helping others. In my previous position as a nurse, I was able to work with patients of all ages and backgrounds. I enjoy being able to use my communication skills to help people feel better and understand their health conditions. Working here would allow me to continue doing something I love while also learning new things.”

10. Do you feel comfortable talking with people over the phone?

This question is a way for the interviewer to assess your communication skills. They want to know if you can communicate clearly and effectively with customers, clients or patients over the phone. Use examples from previous experience in which you had to talk on the phone with others.

Example: “I feel very comfortable talking on the phone because I have done it so much throughout my career. In my last position as a customer service representative, I talked on the phone all day long with people who were having issues with their accounts. I learned how to speak clearly and concisely while still being friendly and helpful. This helped me build strong relationships with many of our customers.”

11. Give an example of a time where you went above & beyond for a customer.

This question is a great way to show your interviewer that you are willing to go the extra mile for customers. It also shows them how you can help their company grow and succeed. When answering this question, make sure to focus on what you did rather than who you helped.

Example: “When I worked at my previous job, we had a customer who was having trouble with his insurance plan. He called in multiple times asking questions about it, but he still wasn’t satisfied with our answers. So, I looked up his information and found out that he was eligible for a different plan that would save him money each month. We switched him over to the new plan, and he was very happy.”

12. Describe your experience working with databases.

This question is a great way to test your knowledge of working with large databases. When answering this question, it can be helpful to mention the specific database you worked with and how you used it.

Example: “I have experience working with several different types of databases in my previous role as an IT specialist at a small business. I was responsible for maintaining our company’s internal database that stored information about employees, including their contact information, benefits and payroll information. I also managed our customer database, which contained all of our customers’ personal information, including their billing history and any notes from customer service representatives.”

13. Do you have any experience maintaining patient medical records?

This question is an opportunity to show your ability to organize and manage information. It’s important for medical professionals to be able to keep track of their patients’ records, so employers want to make sure you have the skills necessary to do this effectively. In your answer, explain how you would go about organizing patient files and maintaining them throughout a healthcare professional’s career.

Example: “I’ve worked in several different hospitals where I was responsible for keeping track of my patients’ medical histories. I used a variety of software programs that helped me create folders for each patient and store all relevant documents within those folders. This allowed me to easily find any document I needed when it was time to update or add to a file.”

14. Would you be comfortable operating a computerized system to process claims?

This question is a way for the interviewer to assess your comfort level with technology and computers. If you are not comfortable using computers, be honest about it and explain what type of computer skills you do have.

Example: “I am very comfortable operating a computerized system to process claims. I worked at my previous job as an insurance agent where we used a software program to help us process our clients’ claims. The software was easy to use and helped me understand how to navigate through different systems. It also taught me how to enter data into the system so that I could track client information.”

15. Do you prefer to work independently or in a group setting?

This question can help an interviewer determine how you might fit into a team environment. When answering, consider what your role will be and the type of work you’ll do to decide whether you’d prefer to work alone or with others.

Example: “I enjoy both working independently and in groups. I find that when I’m working on my own, I can focus more on my work and complete it efficiently. However, I also like collaborating with others because it helps me learn new things from them and gives me different perspectives on projects. In my last position, I worked mostly independently but occasionally collaborated with other members of my team.”

16. What sets you apart from other candidates?

This question is a great way to show your interviewer that you have unique skills and talents. When answering this question, it can be helpful to highlight a skill or experience that relates to the job description. This will help prove that you are qualified for the position.

Example: “I believe my ability to work well with others sets me apart from other candidates. I am always willing to collaborate with others on projects and find solutions to problems. In my last role as a medical assistant, I worked with a team of nurses who were all very different. However, we learned how to communicate effectively with one another and support each other’s ideas. As a result, our department became more efficient.”

17. Describe a time when you felt like you made a real difference while at work.

This question can help the interviewer get to know you as a person and how you feel about your work. It also helps them understand what kind of work you’re looking for, so they can match you with an opportunity that fits your personality. When answering this question, try to think of a time when you were able to make a positive impact on someone or something at work.

Example: “When I was working in my last position, we had a patient who was having some serious health issues. They were very young, but their illness was causing them a lot of pain. We worked together to find a treatment plan that would help them manage their symptoms while still allowing them to live a normal life. In the end, they were able to return to school and lead a healthy life.”

18. Can you tell us a bit more about your background in software engineering?

This question is a great way to learn more about your potential new colleague’s background and how it relates to the position you’re interviewing for. When answering this question, be sure to highlight any unique skills or experiences that relate to the job description.

Example: “I’ve been working as a software engineer for five years now. I started out in college where I was part of a team that developed an app that helped people find nearby restaurants based on their dietary needs. We won first place at our university’s hackathon, which led me to pursue my career in software engineering.”

19. Tell me a little bit about your professional experience.

This question is a great way to learn more about your potential new employer. It’s also an opportunity for you to share what you’re passionate about and how you’ve grown professionally in the past. When answering this question, it can be helpful to include information like:

Your current position
The company you work for now
What you enjoy most about your job
How long you’ve been working there
Example: “I’m currently a nurse at St. Mary’s Hospital. I love my job because I get to help people every day. I started as a registered nurse five years ago, and since then I’ve earned my certification as a nurse practitioner. I feel like I’ve really grown in my career over the last few years.”

20. What do you think makes a good project manager?

This question can help the interviewer determine your understanding of what it takes to be a successful project manager. Use examples from your experience that show you know how to manage projects and teams effectively.

Example: “I think a good project manager is someone who has strong communication skills, problem-solving abilities and attention to detail. A project manager needs to be able to communicate clearly with their team members so they can understand instructions and ask questions when needed. They also need to have the ability to solve problems on their own or with input from others. Finally, I think it’s important for a project manager to pay close attention to details because this helps them make sure all tasks are completed correctly.”


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