What Does a Marshalls Retail Sales Associate Do?

Marshalls is a discount department store chain that offers a wide variety of clothing, shoes, accessories, home goods, and more. They are known for their great selection of designer brands at discounted prices.

A retail sales associate at Marshalls is responsible for providing excellent customer service and helping customers find the items they are looking for. They must be knowledgeable about the products and services offered in the store and be able to answer any questions customers may have. They must also be able to process payments and handle returns and exchanges. Additionally, retail sales associates must be able to maintain a neat and organized store environment.

Marshalls Retail Sales Associate Job Duties

A Marshalls Retail Sales Associate typically has a wide range of responsibilities, which can include:

• Greet customers in a friendly and professional manner, providing assistance as needed
• Assist customers with product selection, offering advice on current trends and styles
• Process customer transactions accurately and efficiently using the point-of-sale system
• Maintain an organized and clean sales floor, stocking shelves and organizing merchandise displays
• Ensure that all store policies are followed, including loss prevention procedures
• Provide excellent customer service by responding to inquiries and resolving complaints
• Participate in team meetings and training sessions to stay up-to-date on company policies and procedures
• Monitor inventory levels and restock items as necessary
• Assist with visual merchandising tasks such as setting up window displays and arranging mannequins
• Follow safety protocols when handling heavy or hazardous materials
• Utilize knowledge of promotions and discounts to maximize sales opportunities
• Perform other duties as assigned by management

Marshalls Retail Sales Associate Salary

The salary for a Retail Sales Associate at Marshalls is determined by a variety of factors, including the location of the store, the experience of the employee, and the company’s overall budget. Additionally, the amount of hours worked and the type of job duties performed can also affect the salary of a Retail Sales Associate. Marshalls strives to provide competitive wages to its employees, and the salary for a Retail Sales Associate is reflective of that commitment.

• Median Annual Salary: $38,912 ($18.71/hour)
• Top 10% Annual Salary: $47,300 ($22.74/hour)

Marshalls Retail Sales Associate Job Requirements

To be hired as a Retail Sales Associate at Marshalls, applicants must have a high school diploma or equivalent. Previous retail experience is preferred, but not required. Applicants must be able to stand for long periods of time, lift up to 50 pounds, and be able to work in a fast-paced environment. Additionally, applicants must be able to work flexible hours, including nights and weekends. Marshalls also requires applicants to have excellent customer service skills and the ability to work as part of a team.

Marshalls Retail Sales Associate Skills

Marshalls Retail Sales Associate employees need the following skills in order to be successful:

Telephone Etiquette: As a retail sales associate, you may be required to take calls from customers and answer their questions. It’s important to be friendly and professional when speaking on the phone. You should also be able to take detailed notes and relay information to the appropriate department.

Retail Selling Skills: A retail sales associate’s ability to sell products to customers is an important skill for this job. You can use your knowledge of the products you sell to help customers find what they need and encourage them to make a purchase. You can also use your interpersonal skills to build rapport with customers and make them feel comfortable.

Visual Presentation: Visual presentation refers to the way you present products to customers. It’s important to make sure you’re displaying products in an appealing way. This means making sure products are clean, organized and easy to find. You can also use visual presentation to help customers find the products they’re looking for. For example, if a customer asks for a specific type of shoe, you can use visual presentation to find the product quickly.

Upselling: Upselling is the ability to suggest additional products or services to customers. For example, if a customer is purchasing a shirt, you might suggest a pair of shoes or a hat to go with it. This can help you increase your sales and earn more money.

Attentive Listening: As a retail sales associate, you should be able to listen to your customers and respond to their questions and concerns. You should be able to ask follow-up questions to ensure you understand their needs and can help them find the right products. You should also be able to read your customers’ body language and understand if they are satisfied with your service. This can help you close a sale and move the customer to the next step in the sales process.

Marshalls Retail Sales Associate Work Environment

Marshalls retail sales associates typically work in a retail store environment, which can be fast-paced and demanding. They are expected to provide excellent customer service, maintain a neat and organized store, and keep up with the latest trends in fashion. They may be required to work evenings, weekends, and holidays, and may be asked to work overtime during peak times. Marshalls retail sales associates must be able to stand for long periods of time and lift heavy items. They must also be able to work in a team environment and be able to handle customer complaints and inquiries in a professional manner.

Marshalls Retail Sales Associate Trends

Here are three trends influencing how Marshalls Retail Sales Associate employees work.

Data-driven retailing

Data-driven retailing is an emerging trend that is transforming the way retailers do business. Marshalls Retail Sales Associates are now expected to use data and analytics to make decisions about product selection, pricing, promotions, and customer service.

Data-driven retailing allows sales associates to better understand their customers’ needs and preferences, as well as identify trends in the market. This helps them to provide more personalized experiences for customers and increase sales. Additionally, it enables sales associates to optimize inventory levels and ensure they have the right products on hand at all times. Data-driven retailing also provides insights into how different marketing strategies are performing, allowing sales associates to adjust their approach accordingly.

Personalization and customization

Personalization and customization are becoming increasingly important in retail. Customers expect to be able to customize their shopping experience, from product selection to checkout. As a Marshalls Retail Sales Associate, it is important to understand how to use personalization and customization to create an engaging customer experience.

Personalization can include offering customers tailored recommendations based on past purchases or preferences. Customization allows customers to choose the exact products they want, such as selecting specific colors or sizes. By understanding these trends, Marshalls Retail Sales Associates can better serve customers and increase sales.

Omnichannel shopping

Omnichannel shopping is an emerging trend that allows customers to shop across multiple channels, such as online, in-store, and through mobile apps. This type of shopping experience provides a seamless transition between different platforms, allowing customers to purchase items from any channel they choose.

For Marshalls Retail Sales Associates, understanding omnichannel shopping is important for providing the best customer service possible. By being knowledgeable about how customers can shop on different channels, sales associates can help guide customers to the right platform for their needs. Additionally, by understanding the importance of omnichannel shopping, sales associates can better promote products and services available on each platform.

Advancement Prospects

Marshalls retail sales associates can advance their careers by taking on additional responsibilities and learning more about the company. They may be able to move up to a supervisory role, such as a store manager or assistant manager. They may also be able to move into a corporate role, such as a buyer or merchandiser. With experience, they may be able to move into a higher-level position, such as a district manager or regional manager.

Interview Questions

Here are five common Marshalls Retail Sales Associate interview questions and answers.

1. Which shift are you available to work?

Employers may ask this question to see if you are flexible with your schedule. They want employees who can work any shift, so they might be looking for someone who is available to work all of them. When answering this question, list the shifts that you are comfortable working and explain why you feel qualified to work each one.

Example: “I am available to work every shift. I have experience working nights, which I find to be a very quiet time in retail. I also enjoy working during the day when there are more customers shopping. However, I think I would excel at working the evening shift because I am used to being around people after dark.”

2. What makes Marshalls different than other retailers?

This question is an opportunity to show your knowledge of the company and how it compares to other retailers. You can answer this question by describing what makes Marshalls unique, such as its customer service or product selection.

Example: “Marshalls has a great reputation for providing excellent customer service. I’ve heard many stories about customers who have had issues with their purchases and were able to return them without any questions. The store also offers a wide variety of products at affordable prices, which is something that sets it apart from other stores.”

3. Can you tell me about a time when you worked as part of a team to accomplish something?

This question can help the interviewer learn more about your interpersonal skills and how you work with others. Use examples from previous jobs to highlight your teamwork abilities, communication skills and ability to collaborate with others.

Example: “At my last job, I worked as part of a team that was responsible for helping customers find what they were looking for in our store. If one person didn’t know an answer to a customer’s question, we would all pitch in to try to provide them with the information they needed. We also helped each other out by sharing tips and tricks we learned along the way.”

4. Do you have any technology experience?

Employers may ask this question to see if you have any experience using the software they use in their office. If you do, share your previous experience and how it helped you succeed in your job. If you don’t have any technology experience, explain what kind of computer skills you have and how you would learn new software quickly.

Example: “I’ve used Microsoft Office for several years now, so I’m familiar with most of its programs. However, I am always open to learning new things, so I’d be happy to take a training course on the company’s specific software.”

5. The store can get busy at times. How well do you manage stress?

This question can help the interviewer determine how you might handle a busy workday. It’s important to be honest about your stress management skills, but also highlight any strategies you use to stay calm and focused during a hectic day.

Example: “I have experience working in retail environments where it was very busy, so I know what it takes to keep my cool when things get chaotic. When the store gets really busy, I try to focus on one task at a time and avoid multi-tasking. This helps me stay organized and ensures that I’m completing tasks correctly. I also make sure to take breaks throughout the day to recharge.”