What Does a Marshalls Sales Associate/Cashier Do?

Marshalls is a discount department store chain that offers a wide variety of clothing, shoes, accessories, home goods, and more. They are known for their great selection of designer brands at discounted prices.

A Sales Associate/Cashier at Marshalls is responsible for providing excellent customer service to customers. They greet customers, answer questions, help customers find items, and process payments. They also help keep the store clean and organized, restock shelves, and assist with other tasks as needed. Sales Associates/Cashiers must be friendly, helpful, and knowledgeable about the products and services offered at Marshalls.

Marshalls Sales Associate/Cashier Job Duties

A Marshalls Sales Associate/Cashier typically has a wide range of responsibilities, which can include:

• Greet customers in a friendly and professional manner, providing assistance as needed
• Process customer transactions accurately and efficiently using the point-of-sale system
• Maintain an organized and clean work area to ensure efficient operations
• Assist with stocking shelves, organizing merchandise, and maintaining store displays
• Ensure that all items are priced correctly and clearly marked
• Provide excellent customer service by responding to inquiries and resolving complaints
• Follow company policies and procedures for handling cash, credit cards, and other forms of payment
• Monitor inventory levels and report any discrepancies or issues to management
• Assist with unloading trucks, unpacking boxes, and moving merchandise onto sales floor
• Participate in weekly team meetings to discuss goals and strategies
• Help maintain a safe working environment by adhering to safety protocols and reporting any potential hazards
• Remain up-to-date on current promotions, policies regarding payment and exchanges, and security practices

Marshalls Sales Associate/Cashier Salary

The salary for a Sales Associate/Cashier at Marshalls is determined by a variety of factors, including the individual’s experience, qualifications, and performance. The company also considers the local job market and the cost of living in the area when setting salaries for this position. Marshalls also takes into account the individual’s ability to meet the company’s expectations for customer service, sales, and productivity.

• Median Annual Salary: $32,424 ($15.59/hour)
• Top 10% Annual Salary: $37,400 ($17.98/hour)

Marshalls Sales Associate/Cashier Job Requirements

To be hired as a Sales Associate/Cashier at Marshalls, applicants must have a high school diploma or equivalent. Previous retail experience is preferred, but not required. Applicants must be able to stand for long periods of time and lift up to 25 pounds. They must also be able to work in a fast-paced environment and have excellent customer service skills. Cashier experience is a plus, but not required. Applicants must also be able to pass a background check and drug test. Marshalls also requires that all employees be at least 18 years of age.

Marshalls Sales Associate/Cashier Skills

Marshalls Sales Associate/Cashier employees need the following skills in order to be successful:

Cash Register Use: Cash registers are the primary tool for sales associates in the retail industry. It’s important to be familiar with the cash register and how to use it to complete transactions. You should know how to operate the register and be able to complete transactions accurately. You should also be familiar with the cash drawer and how to open and close it.

POS Systems: POS systems are computerized cash registers that store information about customer transactions. As a sales associate, you may be responsible for operating a POS system. Familiarizing yourself with the system and its functions can help you provide customers with accurate information and complete transactions efficiently.

Stocking Shelves: Stocking shelves is a crucial part of a sales associate’s job. You should be able to identify the products you’re stocking and know where they’re located in the store. This ensures you can help customers find the products they’re looking for. Stocking shelves also ensures the store is organized and clean.

Retail Math: Math skills are necessary for accurately calculating sales totals and handling cash transactions. As a sales associate, you may be responsible for handling large sums of cash, so it’s important to be comfortable with numbers. You may also be responsible for handling coupons and other promotions, so it’s important to be able to calculate the correct discount.

Customer Service: Customer service is the ability to interact with customers in a friendly and helpful manner. As a sales associate, you may be the first person a customer interacts with when entering a store. It’s important to be friendly and welcoming to customers, answer their questions and help them find what they need. You can also provide customers with product information and recommendations to help them make informed purchasing decisions.

Marshalls Sales Associate/Cashier Work Environment

Marshalls sales associates/cashiers typically work in a retail store environment. They are expected to be friendly and helpful to customers, and to provide excellent customer service. They must be able to work in a fast-paced environment and be able to handle multiple tasks at once. They must also be able to stand for long periods of time and lift up to 25 pounds. Marshalls sales associates/cashiers typically work a 40-hour workweek, but may be required to work additional hours during peak times. They may also be required to work evenings, weekends, and holidays.

Marshalls Sales Associate/Cashier Trends

Here are three trends influencing how Marshalls Sales Associate/Cashier employees work.

Closing the Skills Gap

The retail industry is facing a skills gap, as many of the jobs that used to be done by humans are now being automated. This means that sales associates and cashiers need to have more advanced skills in order to stay competitive.

Marshalls Sales Associates/Cashiers must understand how to use technology such as point-of-sale systems, inventory management software, and customer relationship management tools. They also need to know how to troubleshoot technical issues and provide excellent customer service. By closing the skills gap, Marshalls Sales Associates/Cashiers can remain relevant in an ever-changing retail landscape.

AI and Robotics Changing Retail Jobs

AI and robotics are changing the way retail jobs are done. Automation is being used to streamline processes, such as inventory management, customer service, and checkout. This technology can help sales associates/cashiers become more efficient in their roles by reducing time spent on mundane tasks.

AI-powered chatbots are also becoming increasingly popular for customer service inquiries. These bots can provide customers with quick answers to their questions without having to wait for a human response. Additionally, robots are being used to assist with stocking shelves and cleaning stores.

It’s important for Marshalls sales associates/cashiers to understand how AI and robotics are impacting their job so they can stay ahead of the curve and remain competitive in the ever-changing retail industry.

Advanced Checkout Technology

Advanced checkout technology is becoming increasingly popular in retail stores, and Marshalls is no exception. This technology allows customers to quickly and easily check out their items without having to wait in line or interact with a cashier. It also helps reduce the amount of time it takes for sales associates to process transactions, freeing them up to focus on other tasks.

Advanced checkout technology can also help improve customer service by providing more accurate information about products and prices. Additionally, it can provide valuable insights into customer behavior that can be used to optimize store operations and marketing strategies. As such, understanding this emerging trend is important for any Marshalls Sales Associate/Cashier looking to stay ahead of the curve.

Advancement Prospects

Advancement for Marshalls sales associates and cashiers can come in the form of promotions to higher-level positions within the store. These positions may include department manager, assistant store manager, store manager, and district manager. To be eligible for these positions, sales associates and cashiers must demonstrate a strong work ethic, excellent customer service skills, and a commitment to the company. They must also have a good understanding of the store’s policies and procedures. With the right qualifications and experience, sales associates and cashiers can move up the ranks and become part of the store’s management team.

Interview Questions

Here are five common Marshalls Sales Associate/Cashier interview questions and answers.

1. Do you have any experience operating a cash register or handling money?

This question can help the interviewer determine if you have any experience working with cash and money. If you do, share a specific example of how you handled it in your previous role. If you don’t have any experience handling money, explain what you would do if you were faced with this situation at work.

Example: “I’ve worked as a cashier for three years now, so I’m very comfortable operating a register and counting change. In my last job, I was responsible for keeping track of all sales and making sure that we had enough change to give customers their purchases. I also made sure that our registers balanced out at the end of each day.”

2. How well do you work under pressure?

This question can help the interviewer determine how well you perform in a fast-paced environment. When answering, it can be helpful to mention an example of a time when you were able to work under pressure and still meet your goals or objectives.

Example: “I have worked as a cashier for several years now, so I am used to working under pressure. However, I do my best to remain calm and focused on the task at hand. In fact, I find that focusing on one customer at a time helps me stay organized and efficient. This strategy has helped me reduce errors and keep customers happy.”

3. If a customer was unhappy with their purchase, how would you handle the situation?

This question can help the interviewer understand how you handle conflict and customer complaints. Use your answer to highlight your problem-solving skills, communication abilities and ability to remain calm under pressure.

Example: “If a customer was unhappy with their purchase, I would first apologize for any inconvenience they experienced. Then, I would ask them what they were looking for in a product or service. This helps me better understand what they’re hoping to get out of our store so that I can make sure we have products that meet their needs. If it’s something we don’t carry, I’ll offer to order it for them.”

4. Describe a time when a customer asked you a question that you didn’t know the answer to, how did you respond?

This question can help the interviewer understand how you respond to challenges and whether or not you’re willing to learn. Use your answer to highlight your problem-solving skills, ability to research information and willingness to ask for help when needed.

Example: “A customer once asked me a question about one of our products that I didn’t know the answer to. Instead of trying to make something up, I told them I didn’t know but would find out as soon as possible. I went to my manager and asked what they knew about the product. They were able to give me some basic information, which helped me answer the customer’s question.”

5. Tell me about a time where you needed to find an important item quickly, what did you do?

This question can help the interviewer understand how you use your time management skills to complete tasks efficiently. Use examples from previous jobs or describe a time when you needed to find something quickly and what steps you took to do so.

Example: “At my last job, I was responsible for finding important documents within our filing system. When I first started working there, I didn’t know where all of the files were located, but over time, I learned where they were kept. If I ever needed to find a file quickly, I would look through the folders until I found it. This process helped me learn where all of the files were stored.”