20 Maximus Interview Questions and Answers

When it comes to government health and human services programs, Maximus is a company that knows how to get the job done right. With a commitment to compassion and efficacy, Maximus has a proven track record of helping citizens in need.

If you’re looking for a job with Maximus, you can expect to be asked some specific questions about your qualifications and experience. In this article, we’ll give you a rundown of some of the most common questions asked in a Maximus interview, so you can go into your meeting prepared and confident.

Maximus Interview Process

The interview process at Maximus can vary depending on the position you are applying for. For customer service positions, the interview process is generally quick and easy. You will likely have a Zoom conference call with other applicants, during which the job details will be explained. You may be asked to sign some documents if you are offered the job. For more technical positions, such as software engineering, the interview process may be more intense. You may be interviewed by a panel of 4 interviewers, who may ask you acronyms of things that are irrelevant to the job. However, overall, the interview experience is generally positive, with friendly interviewers who try to get the most out of the time they have with candidates.

1. Why do you want to work at Maximus?

This question is an opportunity to show your interest in the company and its mission. You can answer this question by describing what you know about Maximus, including any information you learned from the job listing or research you did before your interview.

Example: “I am interested in working at Maximus because I believe that government programs should be run with compassion and efficiency. In my last role as a case manager for a state-run program, I saw how important it was to have a system in place that could help me serve clients more efficiently. When I read about Maximus’s work with state governments, I knew that this would be a great fit for me.”

2. Tell me about a time when you had to deal with an irate customer, how did you handle it?

An interviewer may ask this question to assess your customer service skills. This is because you will likely have to interact with clients and customers as a Maximus operator, so it’s important that you can demonstrate the ability to handle challenging situations. In your answer, try to show how you remain calm under pressure and use problem-solving techniques to resolve issues.

Example: “I once had a client who was upset about the wait time for their benefits application. I listened carefully to what they were saying and tried to understand why they were frustrated. Then, I explained our process in more detail and offered to help them fill out the application online themselves if they wanted to save some time. They agreed, and we resolved the issue.”

3. How would you go about resolving a conflict between two members of your team?

As a leader, you may need to resolve conflicts between your team members. Your answer should show the interviewer that you can use your problem-solving skills and interpersonal skills to help your team work together effectively.

Example: “I would first make sure I understand both sides of the conflict. Then, I would try to find out what caused the conflict in the first place. If it’s something that can be resolved quickly, I will do so immediately. Otherwise, I will schedule a meeting with all parties involved to discuss the issue and come up with a solution.”

4. How many calls per day are you used to handling?

Maximus is a call center, so the interviewer will want to know how many calls you can handle in a day. They may also ask about your experience with handling customer service calls and working with customers.

Example: “In my last position, I was used to handling between 20-30 calls per day. However, I have found that it’s important to take breaks when needed and not overwork myself. If I feel like I’m getting too stressed or overwhelmed, I’ll step away from my desk for five minutes to refresh myself.”

5. What do you think is the most important thing to remember when talking to customers on the phone?

Maximus is a customer service-oriented company, so it’s important that you can empathize with the people who call in for help. Your answer should show your ability to be compassionate and helpful when talking to customers.

Example: “I think the most important thing to remember when talking to customers on the phone is to listen to them. It’s easy to get distracted or assume what they’re saying, but I always make sure to ask questions if I’m not sure about something. This helps me understand their situation better and find the best solution.”

6. Provide an example of a time when you handled multiple tasks simultaneously.

Interviewers may ask this question to assess your ability to multitask and prioritize tasks. In your answer, try to describe how you handled the situation successfully while also highlighting your skills and abilities.

Example: “In my last role as a case manager for a state-run health care program, I often had multiple clients that required my attention at once. While it was challenging to manage so many cases at once, I used my organizational skills to create an efficient system of tracking client information and communicating with them. This helped me provide excellent service to all of my clients.”

7. Do you have any experience working in a call center environment?

Call center experience is a valuable asset to employers because it shows you can work in a fast-paced environment and handle multiple tasks at once. If you have call center experience, be sure to highlight your skills that are transferable to the role of Maximus operator.

Example: “I worked as a customer service representative for a large telecommunications company for three years. I was responsible for answering calls from customers who had questions about their accounts or needed assistance with billing issues. I also helped resolve many technical problems by troubleshooting over the phone. This experience taught me how to multitask and prioritize my time while remaining empathetic to customers.”

8. Describe a time when you and your manager disagreed on something. How did you handle it?

An interviewer may ask this question to learn more about your ability to work with others and how you resolve conflicts. In your answer, try to show that you can collaborate with others while also expressing your own opinions or ideas.

Example: “In my last role as a case manager for the Department of Human Services, I disagreed with my supervisor on how we should handle a client’s case. The client was experiencing mental health issues and had missed several appointments. My supervisor wanted to terminate their benefits, but I felt that terminating their benefits would only make their situation worse. After discussing our disagreement with my supervisor, they agreed to give the client one more chance.”

9. What steps do you take when presented with a difficult situation that you can’t find a solution for?

When answering this question, it can be helpful to provide an example of a time when you had to solve a problem that was unique or challenging. This can help the interviewer understand how you approach problems and what your thought process is for finding solutions.

Example: “When I’m presented with a difficult situation, I first try to gather as much information about the issue as possible. Then, I think through all my options and choose the best one based on the facts at hand. Finally, I implement the solution and monitor its progress until I am sure it’s working effectively.”

10. How do you feel about working nights and weekends?

Maximus is a 24/7 operation, and the interviewer wants to make sure you’re aware of that. They also want to know if it’s something you can handle or if you’d need some time to adjust.

Example: “I’m used to working nights and weekends because I worked in healthcare for five years before coming here. I understand how important it is to be available when people are most vulnerable, so I don’t mind at all. In fact, I enjoy being able to help others during those times.”

11. Can you tell us about a time where you were successful at getting a large gift and what your strategy was?

This question is a great way to show your ability to work with donors and sponsors. It’s important that you can demonstrate your communication skills, as well as your ability to persuade others to give money or resources to the organization.

Example: “I was working for an organization that provided services to low-income families. We were in need of new computers for our computer lab, but we didn’t have enough funding to purchase them ourselves. I reached out to several local businesses and asked if they would be willing to donate some computers to us. One company agreed to donate 10 computers to us, which helped us tremendously.”

12. What do you feel are the keys to being a good supervisor?

Maximus is a large company that requires many employees to work together as a team. Your answer should show the interviewer you have experience working with others and can be a good leader.

Example: “I believe being a good supervisor means first of all, knowing your staff members well enough to know what they need from their manager. I also think it’s important to be approachable and available for questions or concerns. Finally, I feel it’s essential to provide clear expectations and feedback so everyone knows how they’re doing.”

13. Have you ever worked in a customer service or sales position before?

This question is a great way to learn more about the candidate’s experience and how they’ve applied it to their career. If you’re looking for someone with customer service or sales experience, consider asking them about their previous roles in these areas.

Example: “I have worked as a receptionist at my current company for five years now. I enjoy helping people and making sure that everyone who comes into our office has a positive experience. I also work part-time at a local coffee shop where I help customers find what they need and make recommendations based on their preferences.”

14. Are you comfortable using Microsoft Office programs like Word, Excel, Outlook, and PowerPoint?

Maximus is a Microsoft-based company, so it’s important that you’re familiar with the software they use. If you are not already experienced in using these programs, consider taking a class or practicing on your own to prepare for this interview.

Example: “I am very comfortable using all of the Microsoft Office programs and have been doing so since I was in college. I took several classes where we used Excel, PowerPoint, Word and Outlook extensively, and I’ve also worked as an office assistant at my current job, which required me to use these programs daily.”

15. We value teamwork here at Maximus. Give us an example of a time when you successfully worked as part of a team.

Teamwork is an essential skill for any Maximus employee. The company wants to know that you can work well with others and will value your input when working on a project or task.

Example: “I have always been passionate about helping people, so I decided to pursue a career in healthcare. In my last position as a nurse, I worked alongside other nurses, doctors and specialists to provide the best care possible for our patients. We were able to successfully treat many patients who came into the hospital with serious illnesses.”

16. If hired, how long do you plan on staying at our company?

Employers ask this question to make sure you’re committed to the role and company. They want to know that you plan on staying for a while, so they can invest in your training and development. Your answer should show them that you are excited about the position and have plans to stay with the company for several years.

Example: “I am very excited to be interviewing for this role at Maximus. I feel like my skills and experience would be a great fit here, and I’m looking forward to contributing to the team. I plan on staying with the company as long as it takes to reach all of my professional goals.”

17. How well do you work under pressure?

Maximus is a fast-paced environment where employees are often under pressure to meet deadlines and produce quality work. Employers ask this question to make sure you can handle the stress of working in such an environment. In your answer, explain how you manage stress and prioritize tasks when you’re under pressure.

Example: “I thrive under pressure because it motivates me to perform at my best. I am able to stay calm and focused on what needs to get done. When I’m under pressure, I like to break down large projects into smaller tasks so that they feel more manageable. This helps me focus on one task at a time rather than worrying about everything all at once.”

18. What do you know about Maximus and its mission?

This question is a great way to test your knowledge of the company and its values. It also allows you to show that you’ve done some research on the organization before coming in for an interview.

Example: “I know Maximus has been around since 1997, and it’s one of the largest private companies in America. I also know that Maximus was founded by two brothers who wanted to help government agencies provide better services to citizens. The company has won many awards over the years, including being named one of the best places to work in America.”

19. What type of work environment do you prefer to work in?

Maximus is a company that values its employees and offers them many opportunities for growth. The interviewer may ask this question to learn more about your preferences as they relate to the type of work environment Maximus provides. Use your answer to describe what you enjoy most about working in an office setting, collaborating with others or working remotely.

Example: “I prefer to work in a collaborative environment where I can interact with my colleagues on a daily basis. I find it helpful to bounce ideas off other people and get their feedback before making decisions. In addition, I like being able to see how my coworkers are doing and offer support when needed.”

20. Do you have any experience supervising employees?

Maximus is a large company that employs thousands of people. The hiring manager may ask this question to see if you have experience managing others and how well you can do it. If you don’t have direct management experience, you can talk about your ability to lead teams or projects.

Example: “I’ve never had the opportunity to manage anyone at my previous jobs, but I am confident in my leadership abilities. In my last job, I was responsible for leading a team of five employees who were tasked with creating new software. We met weekly to discuss our progress and any challenges we faced. I think I would be able to apply those same skills to supervising employees.”