Career Development

What Does a Mcdonalds Crew Member Do?

Find out what a Mcdonalds crew member does, how to get this job, and what it takes to succeed as a Mcdonalds crew member.

Crew members are the front line of every McDonald’s restaurant. They take orders, prepare food, and serve customers—all with a smile on their face. Crew members work hard to ensure that each customer has a positive experience at McDonald’s.

Mcdonalds Crew Member Job Duties

McDonalds crew members have a wide range of responsibilities, which can include:

  • Handling customer complaints and concerns in a polite and friendly manner
  • Cleaning the restaurant, lobby, and restrooms to maintain sanitary conditions
  • Operating cash registers and other point of sale equipment
  • Preparing food according to the recipe specifications of each item on the menu
  • Preparing cold beverages for customers at the counter, including coffee, tea, and soft drinks
  • Handling customer requests for information about products, prices, and specials
  • Preparing food orders, including taking food orders from customers and preparing them for delivery to customers at the counter
  • Collecting money from customers for their orders and processing payment using electronic devices or cash registers
  • Taking food orders over the phone or internet as requested by customers

Mcdonalds Crew Member Salary & Outlook

McDonalds crew members are paid an hourly wage, which can vary depending on their level of experience, the company size and geographic location.

  • Median Annual Salary: $25,000 ($12.02/hour)
  • Top 10% Annual Salary: $49,500 ($23.8/hour)

The employment of mcdonalds crew members is expected to grow much faster than average over the next decade.

Employment growth will be driven by the continued expansion of fast-food restaurants, which are expected to add more locations over the decade. In addition, the increasing popularity of mobile food trucks and other forms of alternative restaurant formats is expected to lead to greater demand for workers at traditional restaurants.

Related: Mcdonalds Crew Member Interview Questions and Answers

Mcdonalds Crew Member Job Requirements

To become a crew member at McDonalds, you may be required to complete the following:

Education: All crew members must have a high school diploma or equivalent. Some employers prefer a minimum of a GED or an equivalent. Some fast food restaurants may require an associate’s degree in hospitality or business.

Training & Experience: Most McDonalds locations provide on-the-job training for new crew members. Training typically includes a brief overview of the restaurant’s policies and procedures, as well as a demonstration of the various tasks involved in each role. Training may also include shadowing an experienced crew member until the trainee is comfortable enough to complete tasks on their own.

Certifications & Licenses: Certifications are not generally required for this role. However, you can gain certifications to gain more theoretical knowledge of the services in a fast food restaurant and to increase your earning potential.

Mcdonalds Crew Member Skills

Mcdonalds crew members need the following skills in order to be successful:

Communication skills: Communication skills are necessary for any job, but they are especially important for a job in the service industry. As a crew member at McDonald’s, you will be communicating with customers, other employees and managers on a regular basis. You will need to be able to listen to and understand the requests of customers and be able to explain the menu, the ordering process and the payment process to customers. You will also need to be able to listen to and understand the requests of your managers and fellow crew members.

Customer service skills: Customer service skills are essential for any job in the service industry. As a crew member at McDonald’s, you’ll be expected to provide excellent customer service to each customer you come into contact with. This includes greeting customers, taking their orders, preparing their food and drinks, and ensuring they’re satisfied with their experience.

Teamwork skills: Working as a team is an important part of the job for a McDonald’s crew member. You may be working with a team of other crew members or you may be working with a team of managers. Either way, you need to be able to work with others to get the job done.

Organizational skills: Organization is a crucial skill for any crew member at a fast food restaurant. You’ll be working in a busy environment where you’ll need to keep track of multiple orders at once. You’ll need to be able to organize your workspace and keep it clean and tidy. This will help you to be more efficient and keep your work area safe.

Adaptability: Working at McDonald’s can be a very different experience from day to day. The restaurant may be busier during some shifts than others, and the duties of each position may change from one day to the next. Being adaptable means being able to adjust to these changes and find ways to be successful.

Mcdonalds Crew Member Work Environment

McDonald’s crew members work in a fast-paced, high-pressure environment. They are responsible for taking customers’ orders, preparing food, and ensuring that the customers are satisfied with their meals. McDonald’s crew members must be able to work quickly and efficiently while maintaining a positive attitude. They also must be able to handle customer complaints in a professional manner. McDonald’s crew members typically work 40 hours per week, but they may be required to work overtime during busy periods.

Mcdonalds Crew Member Trends

Here are three trends influencing how McDonalds crew members work. McDonalds crew members will need to stay up-to-date on these developments to keep their skills relevant and maintain a competitive advantage in the workplace.

The Growth of Delivery

The growth of delivery is a trend that is quickly changing the restaurant industry. As more and more people opt to have their food delivered, restaurants are having to adapt by adding delivery options to their menus.

This trend is especially important for McDonald’s, as it is one of the largest fast food chains in the world. If it wants to stay competitive, it will need to offer delivery options to its customers. This can be done through partnerships with third-party delivery services or by creating its own delivery service.

More Focus on Customer Service

As customer service becomes more important, businesses are beginning to focus on hiring crew members who are good at interacting with customers. This is because customers often form opinions about a business based on the quality of its customer service.

McDonald’s is no exception to this trend, and is looking for crew members who are not only efficient but also friendly and welcoming. In order to be successful in this field, crew members will need to be able to handle difficult situations calmly and effectively.

Greater Use of Technology

Technology is becoming increasingly important in the workplace, and this is especially true for fast food restaurants. Crew members who are familiar with technology can use it to improve efficiency and provide better customer service.

For example, many restaurants are now using tablets to take orders from customers. This allows crew members to spend more time preparing food and serving customers, rather than waiting on line to place an order.

How to Become a McDonalds Crew Member

A career as a McDonalds crew member can be a great way to get started in the food service industry. It’s a job that offers plenty of opportunities for growth, so it’s a good idea to take advantage of all the training and development opportunities that are available.

One of the best ways to advance your career at McDonalds is to become a manager. This requires completing an online course and passing a certification exam. You can also move up the ranks by becoming a trainer or coach. These positions offer more responsibility and allow you to develop your leadership skills.

Advancement Prospects

There are many opportunities for advancement for McDonalds crew members. After completing an initial training period, crew members may be promoted to shift manager. From there, they may advance to assistant manager, and then to restaurant manager. In larger restaurants, there may be additional management positions, such as director of operations.

McDonalds also offers crew members the opportunity to pursue a career in management through its Hamburger University program. This program provides comprehensive training in all aspects of restaurant management. Those who successfully complete the program may be promoted to higher-level management positions.

Mcdonalds Crew Member Job Description Example

At McDonald’s, we are looking for hardworking crew members to join our team. The ideal candidate will have a positive attitude, be able to work in a fast-paced environment, and be able to follow instructions. As a crew member, you will be responsible for taking orders, preparing food, and providing excellent customer service. You will also be responsible for keeping the restaurant clean and organized. If you are a team player and are looking for an opportunity to grow with a company, then we want you to join our team!

Duties & Responsibilities

  • Greeting customers with a smile
  • Answering customer questions and meeting their needs
  • Taking accurate food orders
  • Preparing all of McDonald’s World Famous food
  • Partnering with other Crew and Managers to meet target goals during your shift
  • Maintaining a clean and safe restaurant for our guests and crew
  • Providing quality service by maintaining a neat, clean uniform and appearance
  • Complying with company policies and procedures
  • Adhering to local, state and federal health and safety regulations
  • Assisting with new product rollouts and marketing campaigns
  • Cross-training in multiple positions such as cashier, drive-thru, grill, etc.
  • Performing opening and closing duties such as cleaning, stocking supplies, etc.

Required Skills and Qualifications

  • Friendly, outgoing personality
  • Excellent customer service skills
  • Ability to work in a fast-paced environment
  • Ability to take direction and follow instructions
  • Ability to stand for long periods of time
  • Ability to lift up to 50 pounds

Preferred Skills and Qualifications

  • Previous experience working in the food service industry
  • Ability to work nights and weekends
  • Flexible schedule
  • Bilingual


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