17 Mcdonalds Manager Interview Questions and Answers

McDonald’s is the world’s largest chain of hamburger fast food restaurants, serving more than 68 million customers daily in more than 100 countries. McDonald’s primarily sells hamburgers, cheeseburgers, chicken products, french fries, soft drinks, breakfast items, and desserts. As of 2016, McDonald’s operated 36,899 restaurants worldwide, employing more than 2 million people.

If you’re looking to work in the fast food industry, you’ll likely need to go through a job interview. One of the best ways to prepare for a job interview is to know what to expect. In this guide, we will provide you with common McDonald’s job interview questions and answers.

Are you a people person?

This question is a great way for the interviewer to learn more about your interpersonal skills. This can be an important skill when working in customer service, as you will need to interact with customers and employees on a regular basis. When answering this question, it can be helpful to mention specific examples of how you are a people person.

Example: “I am definitely a people person. I love interacting with others and making sure everyone feels welcome and comfortable. In my last role, I was often asked to help out at the front counter because I have such a friendly demeanor. Customers would always comment on how much they enjoyed talking to me, which made me feel good.”

What are your greatest strengths as a manager?

This question is an opportunity to highlight your skills and abilities as a leader. When answering this question, it can be helpful to think about the most important qualities of a manager. You may also want to consider what you feel are your greatest strengths overall.

Example: “I believe my greatest strength as a manager is my ability to communicate clearly with others. I am always sure to make sure everyone understands what they need to do for their job. I also value my attention to detail when working on projects. I like to ensure that all tasks are completed correctly before moving onto the next one.”

How would your previous coworkers describe you?

This question can help the interviewer get to know you as a person and how you interact with others. It’s important to be honest in your answer, but try to focus on positive aspects of your personality that will benefit you in this role.

Example: “My coworkers would probably say I’m very friendly and outgoing. I enjoy talking to people and making them feel comfortable. They’d also say I’m organized and efficient when it comes to completing tasks. I like to make sure everyone is doing their job and that we’re all working toward the same goal.”

What is your management style?

This question is an opportunity to show the interviewer that you have a management style and how it can benefit their organization. Your answer should include what your management style is, why you use this style and how it has helped others in the past.

Example: “My management style is one of collaboration. I believe that everyone on my team has valuable input and ideas that can help them achieve success. When working with my previous employer, we had a new employee who was struggling with customer service. Instead of handling the situation myself, I brought all employees together for a meeting where we discussed ways they could improve their customer service skills. This allowed me to get feedback from each employee about what they were doing well and what areas they needed improvement.”

Provide an example of a time when you had to manage a difficult situation.

When an interviewer asks you to provide an example of a time when you had to manage a difficult situation, they are trying to learn more about how you handle stressful situations. When answering this question, it can be helpful to describe the specific steps you took to resolve the issue and highlight your communication skills or conflict resolution skills.

Example: “When I was working as a server at a restaurant, one of my coworkers got into a disagreement with a customer over their bill. The customer became very upset and started yelling at my coworker. My manager asked me to step in and help diffuse the situation. I approached the table where the customer was sitting and apologized for the misunderstanding. Then, I explained that we would be happy to re-do the bill if they were still unhappy after looking at it again. They agreed to look at the bill again and found that everything was correct. We resolved the situation without any further issues.”

If hired as a shift manager, what shift would you prefer to work?

This question is an opportunity to show your flexibility and willingness to work any shift. It also gives the interviewer insight into what you value in a job. When answering this question, it can be helpful to mention that you are willing to work any shift as long as it fits with your schedule.

Example: “I would prefer to work the evening or night shift because I find those hours more enjoyable than working during the day. However, if necessary, I am flexible enough to work any shift.”

What would you do if you noticed an employee engaging in inappropriate behavior?

This question can help the interviewer assess your management style and how you would handle a situation that could affect the workplace. In your answer, try to show that you value professionalism in the workplace and are willing to hold employees accountable for their actions.

Example: “If I noticed an employee engaging in inappropriate behavior, I would first speak with them about it privately. If they continued this behavior after our conversation, I would take more serious action by writing up a formal warning or even terminating their employment if necessary. I believe that maintaining a professional environment is important for customers and other employees, so I would do my best to ensure all of my employees were acting appropriately.”

How well do you handle stress?

Working at a fast-paced restaurant can be stressful. Employers ask this question to make sure you’re able to handle the pressure of working in such an environment. In your answer, explain how you manage stress and give examples of times when you’ve done so successfully.

Example: “I think it’s important to take care of yourself both physically and mentally. I try to exercise regularly and eat healthy meals. This helps me feel energized throughout my workday. When I’m stressed, I also like to meditate for a few minutes. It helps me clear my mind and focus on what needs to get done. At my last job, we were really busy one night. I took a moment to myself to breathe deeply and center myself. After that, I was able to help customers without getting overwhelmed.”

Do you have any experience working with inventory management systems?

Mcdonalds uses a proprietary inventory management system to track the amount of food and supplies it has on hand. The interviewer may ask this question to see if you have experience with similar systems in your previous work experience. If you do, share what you know about Mcdonalds’ system and how it compares to other systems you’ve used.

Example: “I haven’t worked with an inventory management system before, but I did use a point-of-sale system at my last job. It was very different from the inventory management system that Mcdonalds uses because it didn’t allow me to track individual items or perform any type of analysis. However, I think I could learn the Mcdonalds system fairly quickly.”

When was the last time you attended training for your position?

Employers ask this question to make sure you’re committed to your career and want to continue learning. They also want to know if the training was valuable or not. When answering, try to mention a specific program that helped you in your job.

Example: “Last year I attended a leadership workshop at my company’s annual conference. It was very helpful because it gave me some new ideas on how to be more effective as a leader. I learned several techniques for delegating tasks and motivating employees. I’ve been able to use these skills when managing my team.”

We want to improve employee engagement – what ideas do you have for doing so?

Employee engagement is a key factor in the success of any business. Employers ask this question to see if you have ideas for improving employee morale and productivity at their restaurant. Use your answer to highlight how you would implement new programs or initiatives that improve employee satisfaction, motivation and overall job performance.

Example: “I think it’s important to create an environment where employees feel valued and appreciated. I would start by implementing monthly recognition programs for our top performers. This gives everyone something to look forward to each month and provides opportunities for managers to recognize their team members’ hard work. Another idea I have is starting a Mcdonalds manager training program. This way, we can provide more support and resources to new managers as they learn the ropes.”

Describe your experience working with a POS system.

POS systems are a common feature in many businesses, including fast food restaurants. The interviewer may ask this question to see if you have experience using one and how comfortable you are with it. If you don’t have any experience working with POS systems, consider describing your comfort level with computers and technology.

Example: “I’ve worked with a POS system for the past three years at my current job. I’m very familiar with all of its features and functions. When I first started, I was nervous about learning the system but quickly became comfortable with it. Now, I enjoy using it because it makes my workday more efficient.”

What makes you the best candidate for this position?

This question is an opportunity to show the interviewer that you have researched the position and understand what it entails. It also gives you a chance to highlight your skills, abilities and experience that make you a good fit for this role. When answering this question, be sure to emphasize how your unique set of skills can benefit Mcdonalds as a whole.

Example: “I am passionate about customer service and believe that every interaction with customers should leave them feeling satisfied. I think my communication skills are some of my strongest assets, which makes me well-suited for this managerial role. I would use these skills to ensure all employees feel comfortable speaking up if they need help or have questions.”

Which restaurant chains have you worked for previously?

This question is a great way for the interviewer to learn more about your experience and how it relates to working at Mcdonalds. If you have previous experience in the food service industry, be sure to mention that as well.

Example: “I’ve worked for several other fast-food chains before coming here. I started out as a cashier at Burger King, then moved up to drive-thru attendant at Wendy’s. After that, I was promoted to team leader at Jack in the Box where I managed a small group of employees. Finally, I came to work here at Mcdonalds.”

What do you think are the most important qualities for a successful McDonald’s manager?

This question is an opportunity to show the interviewer that you have a good understanding of what it takes to be successful in this role. You can answer by listing several qualities and explaining why they are important.

Example: “I think the most important quality for a McDonald’s manager is communication skills. A manager needs to be able to communicate effectively with employees, customers and upper management. I also believe that empathy is essential because managers need to understand their team members and customers well enough to anticipate their needs and solve problems before they arise. Finally, I think problem-solving skills are crucial because there will always be challenges to overcome as a manager.”

How often do you perform employee evaluations?

This question can help the interviewer determine how you use performance evaluations to improve your employees’ skills and encourage them to work harder. Use examples from your past experience to show that you know how to perform effective employee evaluations and implement strategies for improving employee performance.

Example: “I believe in regularly performing employee evaluations because it’s a great way to give constructive feedback to my team members about their strengths and weaknesses. I usually conduct monthly one-on-one meetings with each of my employees so they can ask me questions or share any concerns they have about their job performance. During these meetings, I also provide positive feedback on what they’re doing well and offer suggestions for improvement.”

There is a problem with food quality – what would you do to address the issue?

Food quality is a major concern for customers, and it’s important that you can address any issues with food quality quickly. When answering this question, make sure to emphasize your ability to solve problems and ensure customer satisfaction.

Example: “If I noticed there was an issue with the food quality at my restaurant, I would first speak with the team members who prepared the food to find out what happened. If they were unable to explain why the food wasn’t up to standard, I would hold a staff meeting to discuss how we want our food to look and taste. Then, I would retrain all of the employees on the standards for food preparation.”